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A
Rating: 3 out of 5
I am missing part of the delivery that I am still waiting for
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Customer reviews of Chef de File
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 208 published reviews
Summary of reviews
Chef de File consistently delivers high-quality athletic wear with notable attention to fit and comfort, including jackets, jerseys, bib shorts, and swimsuits that many customers find true to size or slightly snug but comfortable for performance. Shipping is a standout strength, with super fast delivery and careful packaging, often arriving with branded tote bags and added touches like integrated bag accessories and stickers. Customers highlight sturdy construction and materials that perform well in cold to warm conditions, with many praising warmth, breathability, colorful designs, and European manufacturing. The shopping experience is described as reliable and user-friendly, with helpful size guidance and frequent repeat purchases from satisfied cyclists.
Reviews 2 and 3 stars
Reset filtersF
Rating: 3 out of 5
The size guide does not match reality. Take one size up. I would like to exchange my cycling jersey but the larger size does not seem to be available.
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C
Rating: 2 out of 5
I am still waiting for feedback from your advisors regarding a stock issue with my order...
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L
Rating: 2 out of 5
Delivery problem
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V
Rating: 3 out of 5
Attention, the jerseys fit very tightly!
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E
Rating: 3 out of 5
Good products unfortunately missing 1 product at delivery
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A
Rating: 2 out of 5
Poor quality product (or price too high compared to the quality)
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Response from Chef de File
Hello A****n, Thank you for your message. For what reason(s) do you find our premium white socks to be of poor quality? Knowing that you ordered them in several copies, do not hesitate to return those that you have not used in order to proceed with the refund for them. We remain at your disposal. Wishing you a pleasant day, Luca - The Chef de File team
T
Rating: 3 out of 5
A label came off the shorts as soon as I took it out of the packaging. A bit of a shame for new equipment.
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A
Rating: 3 out of 5
A product error upon delivery! Too bad everything else was perfect
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F
Rating: 3 out of 5
Very good quality products but the photos and descriptions are not representative! Different color, short sleeve clothing not indicated in the product sheet and ambiguous in the photo. On the other hand, the canvas bag with the order is nice. The order arrived quickly. Too bad.
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Response from Chef de File
Hello Fabien, Thank you for your complete feedback. We try to represent our products as best as possible through several photos (in studio, in detail, and in action) as well as in the product description. Both for the color and for the technical aspect. Sorry that the product did not meet your expectations and that the black vest on a black jacket may have misled you. This is why we zoom in on our products so that you can see the details of it before purchase and that we indicated in the product sheet, among other things, 'discover our new sleeveless windbreaker vest'... We remain at your disposal, Luca - The Chef de File team
C
Rating: 3 out of 5
Too bad the sizes don't match... Size small. So returning the product: shipping costs at our expense for the purchase + shipping costs at our expense for the return!! Loss of money.
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Response from Chef de File
Hello, Thank you for your feedback. Sorry that our offer to exchange the jersey for a larger size did not suit you. The products run small because it is the norm for a comfort and performance aspect to fit close to the body, and as we indicate on our size guide: 'Please note that these products fit very close to the body. Don't hesitate to take a size up if in doubt!'. It is in this sense that we advise people who want the jersey to be more 'ample' to go for a size up. Wishing you a good day, Luca - The Chef de File team
A
Rating: 3 out of 5
I have no real knowledge of the company. I give it an average rating
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A
Rating: 3 out of 5
Very long delivery time, 12 days... Shipping costs too high! No indication that the site and therefore the teams are on vacation on the website. It's a shame. I understand and it is legitimate to have vacations but maybe indicating it on the site would be worth considering.
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Response from Chef de File
Hello Camille, Thank you for your feedback. Indeed, our apologies for the longer order processing time than usual during the August period (which was however notified on the announcement bar of our site). The package being shipped from Monaco, we have additional transport costs (https://chefdefile.com/pages/livraison). For example, in our shipping policy, the transport costs are at our expense for an order similar to yours shipped within mainland France. We understand that the design of our marinière may not appeal to everyone and that is perfectly normal. However, on the product page of the jersey, there are images of the outfit in 3D as well as photos of the jersey worn that highlight the design and the traditional lines of the marinière reworked to give a breaking effect. We remain at your disposal. Wishing you a good day, Luca - The Chef de File team