Customer reviews of Chez Mademoiselle

I was sent a bra with front fastening that doesn't fit me, while I had ordered one with back fastening. Moreover, it seems difficult to return from Germany.

The box in which the nightgown was found was completely torn. For a gift, this was shocking considering the marketing positioning and the price of the nightgown.

Charged for express shipping but order was not even shipped a week later. I had to investigate what had happened only to find that they hadn't shipped my order. I received it 2 weeks later and no excuses at all!! So impolite! So unprofessional!!

I have not yet received my package ordered on 2/8

Very chic, just as I expected!

Package never arrived...

Worst support. Not everything that was ordered was done.

I received a damaged bathing suit and they're saying there's no returns and I need someone to replace this. It's a $150 bathing suit that I can't wear.

Return policy is not customer oriented.

Hello, I received not what I ordered :( I ordered SILK NIGHTY SPLENDEUR SOIE, dark blue colour, Reference: ALC1080-marine, but I received the black one and other model. I want to return that I received and I want to receive what I order (Reference: ALC1080-marine) how I can do it? And also I wait for my order around 18 days, too long delivery.

Everything is perfect

very looooong delivery! actually my order yet don’t shipped to my adress(((

Non ho ricevuto il pacco. Il numero della spedizione risulta non valido. potete verificare? Grazie

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Product unusable and painful Very expensive

Poor experience as item on shown as available on website was not in stock.

I'm only talking about delivery. To this day my parcel has still not been delivered. Order placed on 18/03/2023 and it is now 28/03/2023. So MINIMUM 10 days and more

Chez Mademoiselle gave me false information. I ordered an item and was told that they only had it in a different color. When I asked when that item would be in stock again, I was told that the company had quit making it. On that basis, I ordered the other color. I later checked with the company that produces that item and learned that the company is indeed still producing it. I also became suspicious of Chez-Mademoiselle upon checking reviews for Colissimo, the delivery company used by Chez Mademoiselle, I discovered numerous complaints about its being fraudulent or charging large fees to get the package in the end. On the basis of the false information about the one product and the reports on Colissimo, I cancelled the order. Instead of canceling it, Chez Mademoiselle refunded part of the money and quickly sent out the rest of the order. I have not yet received the goods and so I cannot yet comment on Colissimo or on whether I will even receive the goods.

I am very disappointed I did not receive the package and you ask me my opinion???

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I STILL HAVEN'T RECEIVED MY PACKAGE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Nothing has arrived yet. Not even a message.

I had chosen express delivery (within 1 working day) at extra cost, but it took 6 days!!!! On top of that, they harass me with a lot of advertising messages, and it's not possible to unsubscribe from the site!!!!

Still nothing received Order dated two more than 15 days ago

It's perfect!

You don't have what I've chosen. You shouldn't sell something you don't have.

I didn't get it!!!

I received the wrong size! 85 a instead of 95 a! Unfortunately I realized this too late, after trying it on. I was also given to understand that the 95a size didn't exist, so I would have at least needed the 90a!

On time but MINABLE packaging worthy of a mop!

Hello, no info on delivery, still nothing received after a week of ordering.