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S
Rating: 4 out of 5
Personalized follow-up of my order even though the item ordered did not exist. The person who called me was perfectly kind and professional.
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Customer reviews of Chez Mademoiselle
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 774 published reviews
Summary of reviews
Chez Mademoiselle consistently delivers on product quality and careful packaging, with many mentions of items arriving in perfect condition, well-wrapped, and matching descriptions. The delivery and shipping are described as fast and reliable, with items often arriving within the stated timeframe and orders arriving quickly, while staff and service are noted as friendly, helpful, and efficient. There is frequent emphasis on a wide selection and successful satisfaction with purchases, including well-made lingerie and nightdresses, careful packaging, and smooth returns or exchanges when needed. Overall, customers praise the reliability, quality craftsmanship, attentive service, and the breadth of options available.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 1 out of 5
Nothing has arrived yet. Not even a message.
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A
Rating: 1 out of 5
I had chosen express delivery (within 1 working day) at extra cost, but it took 6 days!!!! On top of that, they harass me with a lot of advertising messages, and it's not possible to unsubscribe from the site!!!!
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A
Rating: 4 out of 5
Good service, good product. Waiting because product not in stock
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F
Rating: 1 out of 5
Still nothing received Order dated two more than 15 days ago
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A
Rating: 2 out of 5
.
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D
Rating: 4 out of 5
Satisfied
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A
Rating: 3 out of 5
PayPal payment in instalments did not work
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M
Rating: 2 out of 5
I haven't received my order yet, so either the product wasn't in stock or delivery times are very long.
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S
Rating: 1 out of 5
It's perfect!
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R
Rating: 1 out of 5
You don't have what I've chosen. You shouldn't sell something you don't have.
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Response from Chez Mademoiselle
Dear Customer, We are very sorry to inform you that the line you have chosen has been out of stock at Prima Donna for only a few days. It was indicated that this line was not in stock but was being restocked by the supplier. Very nice day to you.
D
Rating: 4 out of 5
In the photos of my article, the transparency of the fabric is much less pronounced.
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B
Rating: 4 out of 5
Fine
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A
Rating: 2 out of 5
I don't have any tracking information for my order of over 200: are the items in stock or not? What is the approximate delivery time? Has the order been shipped? If so, what are the carrier's details? etc. I do not recommend this site.
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Response from Chez Mademoiselle
Dear customer, delivery times are notified when selecting sizes and quantities. Your tracking number is automatically sent as soon as your order is dispatched. But maybe it's in your spam folder?
M
Rating: 4 out of 5
Excellent quality products, a site that showcases them and is very easy to use.
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N
Rating: 3 out of 5
I did not receive the size I requested. I asked for Small and received 2 medium panties.
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C
Rating: 3 out of 5
Delivery time too long. Problem with the size delivered (too many different sizes offered, making it difficult to choose and order the correct size: D, F/B, E/I, UK). Apart from the fact that it's better to specify at the outset that the package will be delivered to a collection point. The package will be returned today for a larger size.
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B
Rating: 2 out of 5
I've been waiting 10 days for news of my order: no communication, when will it be sent? On the other hand, advertisements arrive regularly. What's the point of encouraging consumers to buy if you can't deliver?
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S
Rating: 4 out of 5
Well done site but delivery time not fast, 1 week even paying a supplement a delivery under 24h . Packaging of the goods very average, in an envelope of poor quality, the clothes had been removed from their original packaging, just a tissue paper and a plastic envelope of poor quality.
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A
Rating: 1 out of 5
I didn't get it!!!
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C
Rating: 1 out of 5
I received the wrong size! 85 a instead of 95 a! Unfortunately I realized this too late, after trying it on. I was also given to understand that the 95a size didn't exist, so I would have at least needed the 90a!
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C
Rating: 3 out of 5
delivery time too long
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D
Rating: 2 out of 5
With just an "on order", the customer could conclude that the item was not in stock. As for delivery time......attendons......
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P
Rating: 2 out of 5
I didn't get my product because it was out of stock but the site still allowed me to order it, so I was disappointed. Refund was made quickly but I would have preferred it if the stock was up to date and I could have received my order.
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A
Rating: 1 out of 5
On time but MINABLE packaging worthy of a mop!
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A
Rating: 3 out of 5
The weak point is really the delivery !!!! Items are always in stock, but patience is required...... Otherwise, very good articles
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V
Rating: 4 out of 5
Perfect
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I
Rating: 3 out of 5
Size error
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R
Rating: 1 out of 5
Hello, no info on delivery, still nothing received after a week of ordering.
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A
Rating: 4 out of 5
I put average for the delivery, it is for colissimo. Chez Mademoiselle dispatches orders quickly, but colissimo doesn't always meet its deadlines.
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A
Rating: 4 out of 5
Beautiful underwear set!
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F
Rating: 2 out of 5
I had to wait for my delivery and make 2 trips to the post office to pick up my parcel.
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M
Rating: 4 out of 5
Summary packaging for a top-of-the-range product, no hygienic protection for the purchase of an ERES swimsuit, very fast 2-day delivery.
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A
Rating: 4 out of 5
Good advice , large choice of quality. Delivery by post.
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A
Rating: 3 out of 5
The gift arrived on Monday, so after Mother's Day ... I had planned well in terms of day The package itself is very good
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B
Rating: 2 out of 5
No stock
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J
Rating: 3 out of 5
Received in good time, but the packaging was limited. The bubble envelope didn't close properly due to the size of the product, wrapped in gift paper since it's for a gift, not yet opened so no opinion on the product itself.
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I
Rating: 4 out of 5
Very satisfied with the product ordered but the delivery time was very, very long. I am aware of the particular context in which we live but I ordered on other sites and the product arrived very quickly despite the health crisis.
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M
Rating: 4 out of 5
I missed the delivery although my order was around 240 and there was a defect on one of the silk skin knitwear but being very unwell I kept it as I didn't have the courage to send it back by post, which is why I didn't like it very much.
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G
Rating: 4 out of 5
Very good products
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