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E
Rating: 4 out of 5
No problem
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Customer reviews of Chez Mademoiselle
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 774 published reviews
Summary of reviews
Chez Mademoiselle consistently delivers on product quality and careful packaging, with many mentions of items arriving in perfect condition, well-wrapped, and matching descriptions. The delivery and shipping are described as fast and reliable, with items often arriving within the stated timeframe and orders arriving quickly, while staff and service are noted as friendly, helpful, and efficient. There is frequent emphasis on a wide selection and successful satisfaction with purchases, including well-made lingerie and nightdresses, careful packaging, and smooth returns or exchanges when needed. Overall, customers praise the reliability, quality craftsmanship, attentive service, and the breadth of options available.
Reviews 1, 2 and 4 stars
Reset filtersR
Rating: 4 out of 5
Very nice item. Delivery a bit long.
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J
Rating: 1 out of 5
I did not receive this order, nor any notice from the carrier regarding it. Not serious at all.
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C
Rating: 2 out of 5
The received product is perfect, except that you offer it for order while you do not have it in stock.Waiting+++++
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N
Rating: 4 out of 5
Good item but the colors are not really representative on the site
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I
Rating: 1 out of 5
I was sent a bra with front fastening that doesn't fit me, while I had ordered one with back fastening. Moreover, it seems difficult to return from Germany.
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G
Rating: 2 out of 5
Does not meet my expectations
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S
Rating: 1 out of 5
The box in which the nightgown was found was completely torn. For a gift, this was shocking considering the marketing positioning and the price of the nightgown.
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H
Rating: 4 out of 5
Package received well and within the announced timeframe.
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B
Rating: 4 out of 5
Very nice item corresponding to the description, thank you
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E
Rating: 1 out of 5
Charged for express shipping but order was not even shipped a week later. I had to investigate what had happened only to find that they hadn't shipped my order. I received it 2 weeks later and no excuses at all!! So impolite! So unprofessional!!
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F
Rating: 1 out of 5
I have not yet received my package ordered on 2/8
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P
Rating: 1 out of 5
Very chic, just as I expected!
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C
Rating: 1 out of 5
Package never arrived...
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S
Rating: 4 out of 5
Great product, great phone contact! I recommend!
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I
Rating: 1 out of 5
Worst support. Not everything that was ordered was done.
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C
Rating: 4 out of 5
Ordered exactly as described! However, my request for slightly different shipping was not taken into account. That's a shame!
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J
Rating: 2 out of 5
Purchasing on-line was easy, but the waiting time of 3 months due to stock out was excessive. This vendor needs to provide reliable information about goods in stock, or give firm delivery dates. Though it is a problem with many online retailers, this was by far the worst experience I have had.
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M
Rating: 4 out of 5
First order, I am satisfied
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R
Rating: 4 out of 5
I didn't evaluate my measurements well, the product is a bit too tight for me, but for the rest, I was satisfied, as always when I contact this brand. It's better to try in-store anyway, it's more reliable!
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G
Rating: 4 out of 5
Quality of the bandeau is a bit light
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M
Rating: 1 out of 5
I received a damaged bathing suit and they're saying there's no returns and I need someone to replace this. It's a $150 bathing suit that I can't wear.
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B
Rating: 4 out of 5
Products conform to order but delivery time a little long
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B
Rating: 4 out of 5
Ras
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M
Rating: 4 out of 5
item conforms to my expectations.delivery time a little slow.
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A
Rating: 4 out of 5
Great bikini bottom just took a while to arrive
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L
Rating: 1 out of 5
Return policy is not customer oriented.
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M
Rating: 4 out of 5
very well
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C
Rating: 4 out of 5
Everything went well.
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P
Rating: 4 out of 5
Nothing to complain about. Items met my expectations. Delivery RAS
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M
Rating: 4 out of 5
Oversized nightgowns (need for alterations) but good quality.
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R
Rating: 4 out of 5
Pros: nice to find my favourite French brand online and that they send to my destination. Cons: pricey delivery and non-responsive client service. Wrong amount refunded once, no reaction after enquiry.
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N
Rating: 4 out of 5
Delivery far too long 3 week wait
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F
Rating: 4 out of 5
Item too hot. Bathrobe returned. Refund made. Thank you so much.
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T
Rating: 1 out of 5
Hello, I received not what I ordered :( I ordered SILK NIGHTY SPLENDEUR SOIE, dark blue colour, Reference: ALC1080-marine, but I received the black one and other model. I want to return that I received and I want to receive what I order (Reference: ALC1080-marine) how I can do it? And also I wait for my order around 18 days, too long delivery.
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F
Rating: 4 out of 5
Perfectly packaged parcel received in perfect condition. A rather long delivery time nevertheless with little information from Mondial Relay.
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D
Rating: 4 out of 5
Serious service
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F
Rating: 1 out of 5
Everything is perfect
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S
Rating: 2 out of 5
Delivery took a bit long, a week to receive my order, but the item met my expectations.
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C
Rating: 2 out of 5
I was happy to find two! ristretto Deauville bra models in my size on the Chez Mademoiselle website. I immediately ordered and paid. And then I was only sent ONE bra (and refunded)!! I am very disappointed because now I cannot find a second model in my size!!!
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