Customer reviews of Chez Mademoiselle

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 774 published reviews
5 652 84% 4 54 7% 3 18 2% 2 17 2% 1 33 4%

Summary of reviews

Chez Mademoiselle consistently delivers on product quality and careful packaging, with many mentions of items arriving in perfect condition, well-wrapped, and matching descriptions. The delivery and shipping are described as fast and reliable, with items often arriving within the stated timeframe and orders arriving quickly, while staff and service are noted as friendly, helpful, and efficient. There is frequent emphasis on a wide selection and successful satisfaction with purchases, including well-made lingerie and nightdresses, careful packaging, and smooth returns or exchanges when needed. Overall, customers praise the reliability, quality craftsmanship, attentive service, and the breadth of options available.

Reviews 1, 2 and 4 stars

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R
Rosa
Rating: 1 out of 5
You don't have what I've chosen. You shouldn't sell something you don't have.
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Response from Chez Mademoiselle
Dear Customer, We are very sorry to inform you that the line you have chosen has been out of stock at Prima Donna for only a few days. It was indicated that this line was not in stock but was being restocked by the supplier. Very nice day to you.
D
D.
Rating: 4 out of 5
In the photos of my article, the transparency of the fabric is much less pronounced.
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Benoit
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 2 out of 5
I don't have any tracking information for my order of over 200: are the items in stock or not? What is the approximate delivery time? Has the order been shipped? If so, what are the carrier's details? etc. I do not recommend this site.
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Response from Chez Mademoiselle
Dear customer, delivery times are notified when selecting sizes and quantities. Your tracking number is automatically sent as soon as your order is dispatched. But maybe it's in your spam folder?
M
Myriam
Rating: 4 out of 5
Excellent quality products, a site that showcases them and is very easy to use.
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B
B.
Rating: 2 out of 5
I've been waiting 10 days for news of my order: no communication, when will it be sent? On the other hand, advertisements arrive regularly. What's the point of encouraging consumers to buy if you can't deliver?
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S
Salima
Rating: 4 out of 5
Well done site but delivery time not fast, 1 week even paying a supplement a delivery under 24h . Packaging of the goods very average, in an envelope of poor quality, the clothes had been removed from their original packaging, just a tissue paper and a plastic envelope of poor quality.
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A
Acheteur Vérifié
Rating: 1 out of 5
I didn't get it!!!
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C
Carole
Rating: 1 out of 5
I received the wrong size! 85 a instead of 95 a! Unfortunately I realized this too late, after trying it on. I was also given to understand that the 95a size didn't exist, so I would have at least needed the 90a!
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Danielle
Rating: 2 out of 5
With just an "on order", the customer could conclude that the item was not in stock. As for delivery time......attendons......
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Patricia
Rating: 2 out of 5
I didn't get my product because it was out of stock but the site still allowed me to order it, so I was disappointed. Refund was made quickly but I would have preferred it if the stock was up to date and I could have received my order.
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Acheteur Vérifié
Rating: 1 out of 5
On time but MINABLE packaging worthy of a mop!
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V
Virg.
Rating: 4 out of 5
following a purchase from 27/08/2020
Perfect
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rejane B.
Rating: 1 out of 5
following a purchase from 17/08/2020
Hello, no info on delivery, still nothing received after a week of ordering.
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Alice
Rating: 4 out of 5
following a purchase from 11/08/2020
I put average for the delivery, it is for colissimo. Chez Mademoiselle dispatches orders quickly, but colissimo doesn't always meet its deadlines.
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Agnes
Rating: 4 out of 5
following a purchase from 08/08/2020
Beautiful underwear set!
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F.
Rating: 2 out of 5
following a purchase from 29/07/2020
I had to wait for my delivery and make 2 trips to the post office to pick up my parcel.
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Martine L.
Rating: 4 out of 5
following a purchase from 26/07/2020
Summary packaging for a top-of-the-range product, no hygienic protection for the purchase of an ERES swimsuit, very fast 2-day delivery.
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Alice
Rating: 4 out of 5
following a purchase from 20/06/2020
Good advice , large choice of quality. Delivery by post.
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Bea
Rating: 2 out of 5
following a purchase from 30/05/2020
No stock
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Isabelle
Rating: 4 out of 5
following a purchase from 19/04/2020
Very satisfied with the product ordered but the delivery time was very, very long. I am aware of the particular context in which we live but I ordered on other sites and the product arrived very quickly despite the health crisis.
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Marie-Christine L.
Rating: 4 out of 5
following a purchase from 18/02/2020
I missed the delivery although my order was around 240 and there was a defect on one of the silk skin knitwear but being very unwell I kept it as I didn't have the courage to send it back by post, which is why I didn't like it very much.
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G
Gaelle
Rating: 4 out of 5
following a purchase from 05/02/2020
Very good products
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C
C.
Rating: 4 out of 5
following a purchase from 20/01/2020
delivery time a little long product as described
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