Customer reviews of Chez Mademoiselle

9,2 /10

Based on 774 published reviews

5 652 84% 4 54 7% 3 18 2% 2 17 2% 1 33 4%

Summary of reviews

Chez Mademoiselle consistently delivers on product quality and careful packaging, with many mentions of items arriving in perfect condition, well-wrapped, and matching descriptions. The delivery and shipping are described as fast and reliable, with items often arriving within the stated timeframe and orders arriving quickly, while staff and service are noted as friendly, helpful, and efficient. There is frequent emphasis on a wide selection and successful satisfaction with purchases, including well-made lingerie and nightdresses, careful packaging, and smooth returns or exchanges when needed. Overall, customers praise the reliability, quality craftsmanship, attentive service, and the breadth of options available.

Reviews 1, 3 and 4 stars

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denis D.

Published on 23/04/2024 à 06h01 following a purchase from 01/04/2024

Serious service

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Francine L.

Published on 06/04/2024 à 17h29 following a purchase from 16/03/2024

Everything is perfect

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Regine P.

Published on 22/02/2024 à 22h04 following a purchase from 10/02/2024

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DOMINIQUE P.

Published on 03/01/2024 à 07h40 following a purchase from 22/12/2023

Good quality. A little expensive though. The parcel arrived well after Christmas.

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Daniel D.

Published on 17/12/2023 à 08h19 following a purchase from 24/11/2023

A little less satisfied this time, because the fabric is very nice but too light and transparent. I don't think this was specified in the description.

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françoise M.

Published on 03/11/2023 à 18h19 following a purchase from 18/10/2023

Products meet my expectations, very pleasant body

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Ester L.

Published on 28/10/2023 à 16h37 following a purchase from 25/09/2023

The order, placed at the end of September, was a month late. Having said that, I don't usually have any problems with this site. So this was an exception which caused me a few problems, but which won't prevent me from ordering again.

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Micheline T.

Published on 28/10/2023 à 11h42 following a purchase from 17/10/2023

I've been a customer for several years now, and I'm always satisfied with the quality of the product and the timely delivery.

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Akbota B.

Published on 22/10/2023 à 07h52 following a purchase from 08/10/2023

very looooong delivery! actually my order yet don’t shipped to my adress(((

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François J.

Published on 17/10/2023 à 14h48 following a purchase from 07/10/2023

good

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SOPHIA I.

Published on 08/09/2023 à 15h26 following a purchase from 27/08/2023

Excellent service. Thank you!

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Simone G.

Published on 01/09/2023 à 12h00 following a purchase from 06/08/2023

The nightdress is a little long for its size.

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Sophie

Published on 28/07/2023 à 10h14

Fine

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Patrizia

Published on 04/07/2023 à 15h23

Non ho ricevuto il pacco. Il numero della spedizione risulta non valido. potete verificare? Grazie

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Response from Chez Mademoiselle Published on 02/08/2023

Hello Patricia
Your parcel will be delivered on Monday July 5th by the carrier.
I hope your order is satisfactory.
Have a nice day
Diane

Acheteur Vérifié

Published on 21/06/2023 à 18h49

Great!

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Acheteur Vérifié

Published on 05/06/2023 à 05h44

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Acheteur Vérifié

Published on 03/06/2023 à 09h04

Product unusable and painful Very expensive

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Norbert

Published on 26/04/2023 à 20h11

Poor experience as item on shown as available on website was not in stock.

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Laurent

Published on 28/03/2023 à 10h58

I'm only talking about delivery. To this day my parcel has still not been delivered. Order placed on 18/03/2023 and it is now 28/03/2023. So MINIMUM 10 days and more

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Acheteur Vérifié

Published on 19/02/2023 à 17h18

Chez Mademoiselle gave me false information. I ordered an item and was told that they only had it in a different color. When I asked when that item would be in stock again, I was told that the company had quit making it. On that basis, I ordered the other color. I later checked with the company that produces that item and learned that the company is indeed still producing it. I also became suspicious of Chez-Mademoiselle upon checking reviews for Colissimo, the delivery company used by Chez Mademoiselle, I discovered numerous complaints about its being fraudulent or charging large fees to get the package in the end. On the basis of the false information about the one product and the reports on Colissimo, I cancelled the order. Instead of canceling it, Chez Mademoiselle refunded part of the money and quickly sent out the rest of the order. I have not yet received the goods and so I cannot yet comment on Colissimo or on whether I will even receive the goods.

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Jeannine

Published on 18/02/2023 à 21h39

Fine

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Isabelle

Published on 18/02/2023 à 09h18

I am very disappointed I did not receive the package and you ask me my opinion???

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Muriel

Published on 16/02/2023 à 10h30

Fine

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Anna

Published on 08/02/2023 à 10h37

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Jane

Published on 31/01/2023 à 13h25

very friendly on the phone very competent with all my questions very satisfied

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Sophie

Published on 26/01/2023 à 16h23

Very good product. Delivery was complicated due to loss of package.

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Mireille

Published on 06/01/2023 à 11h22

I STILL HAVEN'T RECEIVED MY PACKAGE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Denise

Published on 30/12/2022 à 20h45

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Françoise

Published on 17/12/2022 à 17h57

Fine

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Marc

Published on 15/12/2022 à 14h06

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Christine

Published on 04/12/2022 à 06h46

I placed an order which was dispatched on 24/11 and today is 3/12: I still haven't received it! by Mondial RELAY.

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Sophie

Published on 08/11/2022 à 09h57

Personalized follow-up of my order even though the item ordered did not exist. The person who called me was perfectly kind and professional.

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Acheteur Vérifié

Published on 28/10/2022 à 10h09

Nothing has arrived yet. Not even a message.

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Acheteur Vérifié

Published on 24/10/2022 à 09h42

I had chosen express delivery (within 1 working day) at extra cost, but it took 6 days!!!! On top of that, they harass me with a lot of advertising messages, and it's not possible to unsubscribe from the site!!!!

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Acheteur Vérifié

Published on 18/10/2022 à 11h53

Good service, good product. Waiting because product not in stock

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Florence

Published on 08/08/2022 à 18h18

Still nothing received Order dated two more than 15 days ago

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Published on 14/07/2022 à 17h10

Satisfied

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Acheteur Vérifié

Published on 13/07/2022 à 08h58

PayPal payment in instalments did not work

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Sarah

Published on 08/07/2022 à 09h40

It's perfect!

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Rosa

Published on 13/06/2022 à 15h52

You don't have what I've chosen. You shouldn't sell something you don't have.

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Response from Chez Mademoiselle Published on 14/06/2022

Dear Customer, We are very sorry to inform you that the line you have chosen has been out of stock at Prima Donna for only a few days. It was indicated that this line was not in stock but was being restocked by the supplier. Very nice day to you.