Customer reviews of Chez Mademoiselle

9,2 /10

Based on 774 published reviews

5 652 84% 4 54 7% 3 18 2% 2 17 2% 1 33 4%

Summary of reviews

Chez Mademoiselle consistently delivers on product quality and careful packaging, with many mentions of items arriving in perfect condition, well-wrapped, and matching descriptions. The delivery and shipping are described as fast and reliable, with items often arriving within the stated timeframe and orders arriving quickly, while staff and service are noted as friendly, helpful, and efficient. There is frequent emphasis on a wide selection and successful satisfaction with purchases, including well-made lingerie and nightdresses, careful packaging, and smooth returns or exchanges when needed. Overall, customers praise the reliability, quality craftsmanship, attentive service, and the breadth of options available.

Reviews 2, 3 and 4 stars

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Micheline T.

Published on 28/10/2023 à 11h42 following a purchase from 17/10/2023

I've been a customer for several years now, and I'm always satisfied with the quality of the product and the timely delivery.

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François J.

Published on 17/10/2023 à 14h48 following a purchase from 07/10/2023

good

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SOPHIA I.

Published on 08/09/2023 à 15h26 following a purchase from 27/08/2023

Excellent service. Thank you!

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Simone G.

Published on 01/09/2023 à 12h00 following a purchase from 06/08/2023

The nightdress is a little long for its size.

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Martine A.

Published on 11/08/2023 à 15h37 following a purchase from 26/07/2023

Delivery a little long for my taste

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Elisabeth D.

Published on 10/08/2023 à 15h46 following a purchase from 17/07/2023

It's a shame, the products are pretty, but they must be in stock and know it when ordering I'm still missing 1 product out of 2 Already paid and I'm still waiting.

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Sophie

Published on 28/07/2023 à 10h14

Fine

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Acheteur Vérifié

Published on 21/06/2023 à 18h49

Great!

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Jeannine

Published on 18/02/2023 à 21h39

Fine

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Muriel

Published on 16/02/2023 à 10h30

Fine

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Jane

Published on 31/01/2023 à 13h25

very friendly on the phone very competent with all my questions very satisfied

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Sophie

Published on 26/01/2023 à 16h23

Very good product. Delivery was complicated due to loss of package.

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Françoise

Published on 17/12/2022 à 17h57

Fine

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Acheteur Vérifié

Published on 11/12/2022 à 12h30

I thought I had ordered an SG without underwiring.

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Acheteur Vérifié

Published on 06/12/2022 à 11h19

Ordered EAEGWEOTP 10 days ago. Still no sign of the merchandise or message that it has been sent :(

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Christine

Published on 04/12/2022 à 06h46

I placed an order which was dispatched on 24/11 and today is 3/12: I still haven't received it! by Mondial RELAY.

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Sophie

Published on 08/11/2022 à 09h57

Personalized follow-up of my order even though the item ordered did not exist. The person who called me was perfectly kind and professional.

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Acheteur Vérifié

Published on 18/10/2022 à 11h53

Good service, good product. Waiting because product not in stock

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Anna

Published on 26/07/2022 à 09h38

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Published on 14/07/2022 à 17h10

Satisfied

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Acheteur Vérifié

Published on 13/07/2022 à 08h58

PayPal payment in instalments did not work

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Mag

Published on 09/07/2022 à 09h34

I haven't received my order yet, so either the product wasn't in stock or delivery times are very long.

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Published on 15/02/2022 à 00h15

In the photos of my article, the transparency of the fabric is much less pronounced.

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Benoit

Published on 02/01/2022 à 09h13

Fine

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Acheteur Vérifié

Published on 20/11/2021 à 09h10

I don't have any tracking information for my order of over 200: are the items in stock or not? What is the approximate delivery time? Has the order been shipped? If so, what are the carrier's details? etc. I do not recommend this site.

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Response from Chez Mademoiselle Published on 24/11/2021

Dear customer, delivery times are notified when selecting sizes and quantities. Your tracking number is automatically sent as soon as your order is dispatched. But maybe it's in your spam folder?

Myriam

Published on 25/10/2021 à 09h28

Excellent quality products, a site that showcases them and is very easy to use.

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Nathalie

Published on 10/10/2021 à 09h02

I did not receive the size I requested. I asked for Small and received 2 medium panties.

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Claude

Published on 17/09/2021 à 13h55

Delivery time too long. Problem with the size delivered (too many different sizes offered, making it difficult to choose and order the correct size: D, F/B, E/I, UK). Apart from the fact that it's better to specify at the outset that the package will be delivered to a collection point. The package will be returned today for a larger size.

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Published on 30/04/2021 à 11h28

I've been waiting 10 days for news of my order: no communication, when will it be sent? On the other hand, advertisements arrive regularly. What's the point of encouraging consumers to buy if you can't deliver?

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Salima

Published on 11/04/2021 à 10h00

Well done site but delivery time not fast, 1 week even paying a supplement a delivery under 24h . Packaging of the goods very average, in an envelope of poor quality, the clothes had been removed from their original packaging, just a tissue paper and a plastic envelope of poor quality.

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Christiane

Published on 20/02/2021 à 09h49

delivery time too long

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Danielle

Published on 02/02/2021 à 10h05

With just an "on order", the customer could conclude that the item was not in stock. As for delivery time......attendons......

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Patricia

Published on 16/01/2021 à 20h59

I didn't get my product because it was out of stock but the site still allowed me to order it, so I was disappointed. Refund was made quickly but I would have preferred it if the stock was up to date and I could have received my order.

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Acheteur Vérifié

Published on 15/12/2020 à 18h05 following a purchase from 15/12/2020

The weak point is really the delivery !!!! Items are always in stock, but patience is required...... Otherwise, very good articles

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Virg.

Published on 27/08/2020 à 17h43 following a purchase from 27/08/2020

Perfect

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Isabelle

Published on 17/08/2020 à 16h03 following a purchase from 17/08/2020

Size error

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Alice

Published on 11/08/2020 à 08h08 following a purchase from 11/08/2020

I put average for the delivery, it is for colissimo. Chez Mademoiselle dispatches orders quickly, but colissimo doesn't always meet its deadlines.

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Agnes

Published on 08/08/2020 à 16h50 following a purchase from 08/08/2020

Beautiful underwear set!

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Published on 29/07/2020 à 15h07 following a purchase from 29/07/2020

I had to wait for my delivery and make 2 trips to the post office to pick up my parcel.

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Martine L.

Published on 26/07/2020 à 17h05 following a purchase from 26/07/2020

Summary packaging for a top-of-the-range product, no hygienic protection for the purchase of an ERES swimsuit, very fast 2-day delivery.

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