The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
Hello,Thank you for leaving us a review! See you soon on our site! Have a nice day.
V
Véronique L.
Rating: 1 out of 5
following a purchase from 19/07/2023
I have made a complaint following receipt of a figurine with defects. I was told that the figurine could not be replaced by the same model, even though the website showed that it was in stock. Still no reply. Very disappointed, I'm not starting a collection of damaged figurines...
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Response from CHIBI AKIHABARA
Hello,We're very sorry for the inconvenience. We can confirm that this figurine is not in stock, it was an error if it still appeared on the site. We are aware that products can have manufacturing defects, which is why if we had had the product in stock, we would have exchanged it directly as we usually do.In addition, our customer service department has offered you a 10% discount voucher on a future order as a gesture of goodwill following the defect found or an exchange with another product.Our customer service department responded today to your ticket, thank you for providing a response so that we can do what is necessary.Sincerely.M.A.J.: Unfortunately, we never received a response from this customer following our message.
E
EH
Rating: 5 out of 5
following a purchase from 12/07/2023
Pre-sales, notifications and delivery OK
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day ^^
M
Mariou (.
Rating: 5 out of 5
following a purchase from 17/07/2023
Great service. Very good products, it's already the 2nd time I order and I intend to continue. I recommend
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
B
Bastien N.
Rating: 5 out of 5
following a purchase from 17/07/2023
Figurine finally received! The wait was really worth it, customer service was really quick to respond to questions about pre-orders, and once I received it, it was sent quickly and well-packaged. I'm keeping the site in my favourites, thank you very much!
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your feedback about your order, and your experience with our customer service! :DV Wishing you a pleasant day & see you soon on our website!
C
Cyril L.
Rating: 5 out of 5
following a purchase from 12/07/2023
Everything was perfect, from the offers on the website to the packaging and protection to ensure that everything arrived in perfect condition.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBalive day & see you soon!
S
Sonia
Rating: 5 out of 5
following a purchase from 12/07/2023
Compliant, fast?perfect Thank you
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site & Have a nice day :)
L
Laurent D.
Rating: 5 out of 5
following a purchase from 10/07/2023
Pre-order
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
J
Jay-R-Ome
Rating: 5 out of 5
following a purchase from 11/07/2023
What can I say, impeccable and fast, no worries, and this for the third time.
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and for your feedback on your order! Have a nice day & see you soon!
C
Charlotte B.
Rating: 5 out of 5
following a purchase from 12/07/2023
Very fast delivery for my last order, very satisfied.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! Have a nice day & see you soon :D
D
David C.
Rating: 5 out of 5
following a purchase from 08/07/2023
Product perfectly conforms to presentation; well packaged and protected. No complaints
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBalive day & see you soon at Chibi!
O
Olivier
Rating: 4 out of 5
following a purchase from 09/07/2023
The delivery was made very soon after the product was released (I ordered in pre-order).the only hitch is that despite relay points near me, the only one offered was several kilometers away.otherwise everything is ok!
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :DC Concerning the relay points, this only concerns DPD, whose module is currently experiencing some bugs. We are aware of this problem, and we are actively working so that our customers can again choose the desired relay point without it being automatically selected :) Wishing you a nice day & see you soon ^^
K
Katia A.
Rating: 5 out of 5
following a purchase from 12/07/2023
Top shipping and well-packaged figurine. Official figures! ALL CLEAR. Recommend!
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
J
Jules D.
Rating: 5 out of 5
following a purchase from 08/07/2023
I've been looking for a long time for a figurine site that lived up to what I'd seen in Tokyo's Akihabara district: quality figurines and reliable service.Chibi Akihabara combines both: delivery is on time, the products are quality and well cared for, and customer service is top-notch. I recently had an item out of stock and was offered three options: a refund, exchange for a figurine of the same value or a discount on the site. I opted for the refund and was reimbursed the next day! I can't recommend this site highly enough.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your review, your recommendation, as well as for sharing your experience with our customer service! :DV Wishing you a pleasant day & see you soon on our site!
J
Jenny
Rating: 4 out of 5
following a purchase from 22/11/2021
Great service and fast! There's just one small thing to improve, and that's taping up the parcel properly, because I found my parcel at the post office, half-open. Someone simply removed the tape to try and see my parcel. Apart from that, everything's fine
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Response from CHIBI AKIHABARA
Hello, Thank you for your feedback, which I'm passing on to the order department to improve our deliveries. We will take care to protect them as much as possible. Don't hesitate to report any attempted thefts to your carrier (La Poste). We'll do the same for you. We apologize for the inconvenience. Yours faithfully
L
Luciano
Rating: 5 out of 5
following a purchase from 12/07/2023
A pre-order that was delayed but good communication with Chibi and once in their possession, very quickly shipped.
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! :D We are delighted to hear that you are satisfied with your order ^^Happy day & see you soon!
D
DragonsDraws
Rating: 5 out of 5
following a purchase from 12/07/2023
As impeccable as ever.
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and for taking the time to post a review! See you soon on our site! Have a nice day.
Y
Yohann D.
Rating: 5 out of 5
following a purchase from 12/07/2023
Perfect as usual, the only hitch I had was the carrier who had my package for 3 days in his truck.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience and for your loyalty! :D We hope the carrier won't hold the next package you receive hostage ^^Happy day & see you soon!
X
X
Rating: 5 out of 5
following a purchase from 12/07/2023
Responsive service for both orders and problems.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DBalive day & see you soon!
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//
Rating: 5 out of 5
following a purchase from 11/07/2023
Great products, well packed and delivered on time!
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DBalive day & see you soon!
C
Carla
Rating: 5 out of 5
following a purchase from 10/07/2023
The delivery was very fast and meticulous! Thanks again, my best friend received her parcel without any problem! I recommend
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Response from CHIBI AKIHABARA
Hello Thank you for your order, we are delighted to hear that you are satisfied. Have a nice day.
I
Isabelle
Rating: 5 out of 5
following a purchase from 06/07/2023
Perfect fast neat shipping really happy with my nagi figurine
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Response from CHIBI AKIHABARA
HelloThank you very much for your orderSee you soon Good day
J
Jumi
Rating: 5 out of 5
following a purchase from 06/07/2023
Good communication, perfect delivery. The product was delayed, but not because of the store.
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Response from CHIBI AKIHABARA
HelloThank you for your understanding regarding the delay. We are delighted that you are satisfied. Have a nice day
R
Ruddy N.
Rating: 5 out of 5
following a purchase from 10/07/2023
Fast and efficient. Perfect
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Response from CHIBI AKIHABARA
HelloThank you for your opinion Good day
A
Aprrssl
Rating: 5 out of 5
following a purchase from 07/07/2023
Order received smoothly
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Response from CHIBI AKIHABARA
HelloThank you very much for your comment Good day to you
I
Inconnue
Rating: 4 out of 5
following a purchase from 05/07/2023
I waited a long time for my order but was very satisfied with the replacement and the speed!
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Response from CHIBI AKIHABARA
HelloThank you for your opinion Good day
H
Haïder
Rating: 5 out of 5
following a purchase from 05/07/2023
Nifty! Fast, careful delivery
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Response from CHIBI AKIHABARA
HelloThank you very much :)
M
Martial P.
Rating: 5 out of 5
following a purchase from 04/07/2023
Good experience, everything went smoothly
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Response from CHIBI AKIHABARA
HelloWe are delighted to hear that your experience went well. Thank you for taking the time to leave a positive review. Have a nice day.
L
Legolas64
Rating: 5 out of 5
following a purchase from 05/07/2023
Responsive order preparation, product packaging, fast shipping, competitive prices.
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Response from CHIBI AKIHABARA
HelloThank you very much for your starry-eyed and positive feedbackSee you soon Good day to you
J
Jess
Rating: 5 out of 5
following a purchase from 05/07/2023
Perfect, fast and well-protected shipment. Very happy with it.
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Response from CHIBI AKIHABARA
HelloWe are delighted that you are satisfied with your orderGood day to you
A
Alexiane C.
Rating: 5 out of 5
following a purchase from 03/07/2023
Nothing to complain about, perfect delivery, the figurine is what I expected, I recommend it.
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Response from CHIBI AKIHABARA
HelloThank you for your order and your recommendationGood day to you
C
Christophe
Rating: 5 out of 5
following a purchase from 04/07/2023
Good experience. I had a question about a pre-order and got an answer within a day.Order received properly packaged.
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Response from CHIBI AKIHABARA
HelloThank you very much for your order and for taking the time to leave a message See you soon
F
Florian P.
Rating: 5 out of 5
following a purchase from 05/07/2023
Impeccable, figurine received on time and well packaged and protected.
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Response from CHIBI AKIHABARA
HelloThank you very much for your positive feedback See you soon Good day to you
F
François
Rating: 5 out of 5
following a purchase from 05/07/2023
First order for my daughter, who knows your site, impeccable delivery.
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Response from CHIBI AKIHABARA
HelloThank you very much for your positive review Good day to you
K
Kevin M.
Rating: 4 out of 5
following a purchase from 05/07/2023
I ordered figurines in december, received them in july.very nice figurine, identical to the site but big problem with delivery times.never trust the date indicated on the delivery.
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Response from CHIBI AKIHABARA
HelloSuppliers give us delivery dates. Unfortunately they can change this date at any time for various reasons. We have posted a message on our blog to explain the situation. Our customer service is also available to answer any questions you may have. We are delighted to hear that your figurine has arrived and is in your hands. Sincerely
L
Lionel S.
Rating: 5 out of 5
following a purchase from 05/07/2023
And thank you. Still top notch ????
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and for taking the time to post a review! See you soon on our site! Have a nice day.
A
Anonyme
Rating: 5 out of 5
following a purchase from 04/07/2023
Everything went well as always
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and your opinion! Have a great day & see you soon on Chibi!
K
Kasug L.
Rating: 4 out of 5
following a purchase from 05/07/2023
Good products, good quality, wide range of choices, even if a little expensive the promos always please the wallet :D
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Response from CHIBI AKIHABARA
HelloThank you for your opinion Sincerely
N
NOEL
Rating: 5 out of 5
following a purchase from 05/07/2023
Serious site with an incredible multitude of products. Attractive prices and fast shipping.
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Response from CHIBI AKIHABARA
HelloThank you very much for taking the time to leave a review :)Have a nice day!
A
Aline
Rating: 5 out of 5
following a purchase from 05/07/2023
Well packaged as always and sent very quickly.
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and for your feedback on your order! Have a nice day & see you soon :)
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