The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
HelloThank you for taking the time to leave us a review :)Have a nice day!
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Laure B.
Rating: 4 out of 5
following a purchase from 05/07/2023
Compliant, quality product, but the deadlines announced in the pre-order were not met and we had to wait 3 months.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :)The dates given to us by suppliers can be changed at any time, and we are unfortunately powerless against these decisions.This is why we have implemented several things over the last few months:- You can check the projected release date of your pre-orders directly in the "Your Preorders" tab of your customer area at any time, even if the product is no longer online. In addition, don't hesitate to contact our customer service team, who will be happy to answer any questions you may have! :DP For more information on pre-orders, please read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Have a nice day & see you soon!
A
Aurélie
Rating: 5 out of 5
following a purchase from 05/07/2023
As usual, fast and careful shipping plus great promotions! The products are top-notch, and when I meet them at the various trade shows, they're really nice?
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and your opinion! Have a great day & see you soon :)
F
Francois V.
Rating: 5 out of 5
following a purchase from 05/07/2023
Fast delivery in perfect condition, as ordered.
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Response from CHIBI AKIHABARA
HelloThank you very much for your feedbackGood day to you
F
Franck B.
Rating: 3 out of 5
following a purchase from 05/07/2023
Carton damaged during travel. The figurine's box was badly damaged, even torn, but fortunately the parts were intact.
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Response from CHIBI AKIHABARA
Hello,Our customer service department has sent you an e-mail dated 11/07 in order to obtain more information on what you have indicated in your review.If you have encountered a problem with the delivery, you can contact our customer service department as indicated on our truspilot page. Our after-sales service remains at your disposal.
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Nemo G.
Rating: 5 out of 5
following a purchase from 29/06/2023
Always a pleasure to order from this site! I recommend it 100%.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your loyalty! :DV Wishing you a pleasant day & see you soon on our site!
L
Lilou A.
Rating: 5 out of 5
following a purchase from 03/07/2023
Figures arrive fast and in good condition
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Response from CHIBI AKIHABARA
Hi,Thanks for your review :D Have a nice day & see you soon ^^
G
Guillaume
Rating: 5 out of 5
following a purchase from 13/06/2023
Fast, optimal delivery.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
C
Chassaignon M.
Rating: 5 out of 5
following a purchase from 01/07/2023
Purchase of the Chibiterasu figurine in Okamiden by F4F. Very satisfied, shipment was very fast, very well protected. I've been ordering here for a while and have never been disappointed. Thank you
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and for your feedback on your order! Have a great day & see you soon at Chibi!
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Zoé L.
Rating: 5 out of 5
following a purchase from 13/06/2023
Arrived very quickly, with no problems. Figures exactly as described.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBalive day & see you soon!
M
Matthieu H.
Rating: 5 out of 5
following a purchase from 28/06/2023
I ordered a figurine from them that was on sale for 30 . I must say it was a great opportunity to buy it ! Then, when I received it, I found it really beautiful and of very good quality. I received it in 72 hours. What's more, as it's the sales period, he's offering a little free gift. An interesting little figurine. So I encourage everyone to trust this site! The quality is there. Customer service is incredible and attentive, and shipping is fast and secure.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your constructive opinion :DV Wishing you a nice day & see you soon on Chibi!
M
Matteo L.
Rating: 5 out of 5
following a purchase from 25/06/2023
I've been ordering from this site for more than 2 years and I've never had any problems. top!
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and your feedback on your order! Have a nice day.
M
Mélanie
Rating: 5 out of 5
following a purchase from 13/06/2023
Top-notch customer service that quickly answers all our questions.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! :D. We're delighted to hear that our Customer Service has lived up to your expectations. See you soon on our site! Have a nice day.
R
Romain R.
Rating: 3 out of 5
following a purchase from 13/06/2023
I received my figurine slightly damaged on the front and it had a manufacturing defect on the back.I tried several times to make a support ticket on the site to make a claim but it was unfortunately impossible for an unknown reason.It's been nearly 3 weeks since I received my figurine but I still haven't been able to inform the site that I had a problem, I'm very disappointed... Apart from the above-mentioned defects the figurine is very beautiful and of good quality... I would have hoped for a gesture for my next order... Sincerely.
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Response from CHIBI AKIHABARA
Hello,We have notified our Customer Service team, who sent you an e-mail yesterday morning to get more details and also to see what can be done about your figurine. If you encounter a problem on our site, please do not hesitate to contact us by e-mail, telephone or even on social networks when this is not possible otherwise. If you encounter a problem on our site, please do not hesitate to contact us by e-mail, telephone or even on social networks when this is not otherwise possible. We look forward to hearing from you.
C
Carole B.
Rating: 5 out of 5
following a purchase from 14/06/2023
Perfect communication and fast delivery. I have ordered from your site several times and have never been disappointed.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! :D thanks for your loyalty :) See you soon on our site! Have a nice day.
S
Samy A.
Rating: 5 out of 5
following a purchase from 19/06/2023
Delivery arrived on time and in perfect condition
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
L
Limuledu
Rating: 5 out of 5
following a purchase from 13/06/2023
Figurines in excellent condition, arrived well-packaged and true to the images on the site.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
M
Miss L.
Rating: 5 out of 5
following a purchase from 14/06/2023
Nothing to complain about, the parcel arrived on time as announced and was well packaged. I'm very pleased
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! :D We're delighted to hear that you're satisfied. See you soon on our site! Have a nice day.
J
Jessyca B.
Rating: 5 out of 5
following a purchase from 13/06/2023
Perfect, product, delivery, there's nothing to say but perfect! A cuckoo to rachid, we'll be coming to see him soon !
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
S
Sophie N.
Rating: 4 out of 5
following a purchase from 13/06/2023
Ordered several times, the products are top quality
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Response from CHIBI AKIHABARA
HelloThank you for your feedbackGood day
A
Axelle D.
Rating: 5 out of 5
following a purchase from 13/06/2023
Fast shipping and quality products. I recommend and will come back as soon as I buy something.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
M
Michiels L.
Rating: 5 out of 5
following a purchase from 13/06/2023
Fast and careful delivery as always, thank you!
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Response from CHIBI AKIHABARA
HelloThank you for such a positive comment. Have a nice day!
M
Mélusine F.
Rating: 5 out of 5
following a purchase from 13/06/2023
The figures arrived quickly after my pre-co became available and were of good quality. Overall a good experience, despite the not-so-clear interface for checking on your order.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
L
Loïc R.
Rating: 5 out of 5
following a purchase from 13/06/2023
Order shipped quickly, received just as quickly, well packaged, reasonable price and quality product.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
A
Anissa
Rating: 5 out of 5
following a purchase from 11/06/2023
The item is better than expected and the expedition was really fast. I recommend.
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Response from CHIBI AKIHABARA
HelloThank you for your recommendation and your orderGood day to you.
R
Rhalya H.
Rating: 5 out of 5
following a purchase from 11/06/2023
Very good experience
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
É
Élodie
Rating: 5 out of 5
following a purchase from 13/06/2023
Always very satisfied with orders placed on this site. The shipping is always fast and careful, and the products are of high quality. We clearly recommend the brand and thank you for the quality of your work.
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Response from CHIBI AKIHABARA
Hello,Thank you for your review & recommendation! :DNWe are delighted to hear that you are satisfied and we will not hesitate to pass on your message to our team! :DBay good day & see you soon on our site!
M
M. V.
Rating: 5 out of 5
following a purchase from 13/06/2023
super fast service and new products on pre-order!
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
N
Nadège
Rating: 5 out of 5
following a purchase from 13/06/2023
Fast delivery Well-protected parcel Site I recommend
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your opinion & for your recommendation! :DV Wishing you a nice day & see you soon on our site!
D
Dhainaut F.
Rating: 5 out of 5
following a purchase from 13/06/2023
2nd order received, very quickly and in perfect condition, the figurines well packed.
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Response from CHIBI AKIHABARA
HelloThank you for your order and your reviewGood day to you
B
Boyer
Rating: 5 out of 5
following a purchase from 13/06/2023
Fast processing, fast shipping
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
D
Djoh
Rating: 5 out of 5
following a purchase from 13/06/2023
Item pre-ordered and well received. Contactable and efficient after-sales service.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your review of your order, and your experience with our customer service! :DV Wishing you a pleasant day & see you soon on Chibi!
A
Audrey C.
Rating: 5 out of 5
following a purchase from 07/06/2023
Fast delivery, quality product.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day!
G
Guillaume B.
Rating: 4 out of 5
following a purchase from 13/06/2023
Parcel received 2 months after the estimated delivery date (it was a pre-order with several figurines), I would have liked to have been warned to reassure me because one of the figurines was no longer listed on the site. Otherwise, nothing to say, careful shipment, products conform and in good condition, I'm very happy with the figurines!
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :)The dates given to us by suppliers can be changed at any time by them, and we are unfortunately powerless against these decisions. That's why we've put several things in place over the last few months: - You can check the expected release date of your pre-orders directly in the "Your Pre-orders" tab of your customer area at any time, even if the product is no longer online. Don't hesitate to contact our customer service team, who will be happy to answer any questions you may have! :DP For more information on pre-orders, please read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Have a nice day & see you soon!
Z
Zoro
Rating: 5 out of 5
following a purchase from 13/06/2023
Perfect as usual
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your feedback and for your loyalty! :DBon day & see you soon!
R
Rayane L.
Rating: 5 out of 5
following a purchase from 04/06/2023
Despite a small problem with the dpd site I sent a message to chibi akihabara and they replied very quickly and professionally. I ordered 3 figurines from them and received them in very good condition and well protected. I highly recommend chibi akihabara for their professionalism and very good work.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your constructive feedback! :DV Wishing you a pleasant day & see you soon on our site!
H
Henri
Rating: 5 out of 5
following a purchase from 05/06/2023
Very good service, fast and simple.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day ^^
A
Anne D.
Rating: 5 out of 5
following a purchase from 08/06/2023
Fast, efficient order within the time specified. The products were as expected and of good quality.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order! :DBalive day & see you soon!
D
Damien V.
Rating: 5 out of 5
following a purchase from 07/06/2023
Parcel arrived safely, exactly the same figurine as on the photos, product prices in line. When I called them I was well informed and the person on the phone was very nice. I recommend this site if you're looking for beautiful figurines.
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Response from CHIBI AKIHABARA
Hello,Thank you for this constructive review and your recommendation! :DV Wishing you a nice day & see you soon at Chibi!
F
Florian T.
Rating: 4 out of 5
following a purchase from 02/06/2023
When the product is available, shipping is fast and efficient. In the case of pre-orders, on the other hand, there was a 3-month delay between the forecast date and the actual date.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your feedback :DThere may be some delays when it comes to pre-orders, unfortunately this is not our fault, but that of the suppliers and sometimes even the manufacturer. The date indicated on pre-orders is provisional and may be changed at any time by the suppliers. For more information, we invite you to read the dedicated article on our blog: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Wishing you a nice day & see you soon!
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