The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
Even if the relay took longer than expected, everything arrived and in very good condition. Thanks to all
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Response from CHIBI AKIHABARA
Hello,Thank you for your review :D Wishing you a nice day & see you soon!
L
Lester L.
Rating: 4 out of 5
following a purchase from 01/06/2023
More expensive compared to other sites, so I don't give it 5 stars.
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Response from CHIBI AKIHABARA
Hello,First of all, thank you for your review :)We base ourselves on market prices, and we're pretty much in the same price range as our competitors. Wishing you a pleasant day & see you soon ^^
S
SKyLyF
Rating: 5 out of 5
following a purchase from 01/06/2023
Highly reliable and fast
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
L
Laypan
Rating: 5 out of 5
following a purchase from 01/06/2023
Fast delivery and precise deadlines
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
C
Clement A.
Rating: 4 out of 5
following a purchase from 04/06/2023
Sometimes preco shipments take longer than at other French-speaking sites, but overall it's satisfactory.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)Pre-ordered products can unfortunately often be postponed by our suppliers. The dates we are given can be changed at any time by them, and there is nothing we can do about this. For more information on pre-orders, we invite you to read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Wishing you a pleasant day & see you soon! :D
K
Kevin F.
Rating: 5 out of 5
following a purchase from 04/06/2023
Always very good service, I highly recommend it!
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
K
Kireihana
Rating: 5 out of 5
following a purchase from 02/06/2023
Extremely fast delivery! I had ordered 2 figurines, one of which had to wait more than 2 months for the other to come out, and it was impeccable, so I keep it very preciously. I trust them completely!
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order! :D Have a nice day & see you soon on Chibi!
M
Margaux
Rating: 5 out of 5
following a purchase from 01/06/2023
Parcel received in good condition and the box for the figurine was spotless!
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBalive day & see you soon at Chibi!
D
David B.
Rating: 5 out of 5
following a purchase from 31/05/2023
clear and fast
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day :)
M
Magalie
Rating: 5 out of 5
following a purchase from 31/05/2023
Satisfied with my purchase
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback about your order! :DBonjour & à bientôt !
L
Luz
Rating: 5 out of 5
following a purchase from 30/05/2023
Product conforms, well packaged and sent quickly! Great!
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day :)
S
Siana
Rating: 5 out of 5
following a purchase from 23/05/2023
Fast, clear response to questions. No worries about delivery.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for sharing your experience! :DV Wishing you a pleasant day & see you soon!
Y
Yann D.
Rating: 5 out of 5
following a purchase from 29/05/2023
Already very fast 4 months in advance coolA plus the person on the phone was greatAnd the stand at the japan expo was nice.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for sharing your experience! :DV Wishing you a pleasant day & see you soon!
M
Mvtjapan
Rating: 5 out of 5
following a purchase from 21/05/2023
Top quality as usual, fast and careful delivery, the best of all stores?
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and your feedback on your order! Have a great day & see you soon!
S
Sreten T.
Rating: 1 out of 5
following a purchase from 02/05/2023
This is a criminal shop, who's saying that he delivered the order but never did it. I have to use PayPal refund method to refund the money. Crazy Freak never again! YOU ARE LIERS AND NOTHING ELSE! WAITING FOR DELIVERY YOUR OWN STUFF KNOWING THAT NOBODY IS PICKING UP YOUR NON DELIVERY IS NONSENSE TO WAIT FOR THE REFUND. STOP LIERS JUST STOP IT YOU NEVER DELIVERED IT NEVER! YOU HAVE TO REFUND IT RIGHT NOW! you refuse to refund and PayPal gives me my money back, you are scam and criminals. I never saw that package so it's was never delivered and you waiting for your own stuff to be returned and you ignoring all my messages. I bought the item at ebay and deleted my account at your crap website, never order again from your nonsense.
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Response from CHIBI AKIHABARA
Hello !We are sincerely sorry for this inconvenience.The situation is as follows according to the tracking of your package: your package was presented to you by the delivery person twice, and was available at a relay point between these two attempts (from 26.04.2023 to 05.05.2023).As a result, you had the possibility of being able to pick it up at a relay point, or to receive it at home following the emails and messages that the DPD carrier sent you.Since you have not recovered your package, it is therefore returned to the sender (us).You asked us for a refund, and opened a PayPal dispute from the start while the package was still in a relay point. We cannot issue refunds until the package has returned to our premises.Rest assured, as soon as we have your package (currently being returned) on our premises, your refund will be made.You will understand, I hope, that our customer service could not accede to your refund request at that time, until the parcel was returned to our premises. This will be done when we have received the package.We are at your entire disposal if you need more information.Best regards.UPDATE: We have received the return package, as a result we have made the refund. Our customer service has responded to all your messages, even the most violent, as in your opinion on Trustpilot.
L
Lamour A.
Rating: 5 out of 5
following a purchase from 24/05/2023
Order delivered in record time ? perfect condition. Time slot respected?
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order! :DBonjour & à bientôt !
Y
Yuito
Rating: 5 out of 5
following a purchase from 24/05/2023
Top figurine! I've been looking for it for a long time, fast delivery, perfect packaging! As usual, Chibi is good, very good!
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and for your feedback on your order! Have a great day & see you soon at Chibi!
C
Charles B.
Rating: 5 out of 5
following a purchase from 23/05/2023
Very fast preparation and delivery, perfect packaging! No fuss, gets the job done.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your opinion! We are delighted to hear that you are satisfied :DBonjour à vous & à bientôt !
Z
Zoé
Rating: 4 out of 5
following a purchase from 18/05/2023
Product conforms to the description.careful shipment, the product is superbly packaged and protected.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your opinion about your order with us! Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
J
Jean-baptiste R.
Rating: 4 out of 5
following a purchase from 18/05/2023
The parcel was well delivered, but I had to pick it up at the Renault garage in Rolampont when I had asked for it at the Arum des fleurs in Nogent.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)On our side, we confirm that it was noted that your package should arrive in the relay point: l'Arum des fleurs in Nogent. It may happen that the carrier decides to drop off packages at another relay point, for a variety of reasons, and this is unfortunately beyond our control.wishing you a good day & see you soon!
C
Coralie G.
Rating: 4 out of 5
following a purchase from 21/05/2023
Beautiful figurine but very long wait for a pre-order
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)Unfortunately, pre-orders can often be postponed by our suppliers. For more information on pre-orders, please read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Wishing you a pleasant day & see you soon! :D
A
Arthur L.
Rating: 1 out of 5
following a purchase from 16/05/2023
Excessive delay
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Response from CHIBI AKIHABARA
Hello,We're sorry to hear that your experience was not entirely satisfactory.The situation is as follows: your order consisted of a pre-ordered product scheduled for release in April, or May at the latest. This product arrived at our premises on 15/05 and was dispatched to you as soon as it was received, as indicated by our customer service department.Please note that the date indicated on the counter does not mean that the figurine will be delivered to you on that day, or that it will arrive at our premises on D-day. For more information on pre-orders, please read the dedicated article on our blog: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlNous We thank you for your purchase and remain at your disposal for any further information you may require.
P
PEGGY
Rating: 5 out of 5
following a purchase from 12/05/2023
Navigation on the site is very pleasant, the filters allow us to find the product(s) we are interested in very quickly.The descriptions of the figurines are very complete and we see that we are dealing with enthusiasts.The prices are correct and the free delivery from 60 euros is a plus.The products are well protected during shipment.I recommend 100%.
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Response from CHIBI AKIHABARA
Hello,Thank you for your constructive review & recommendation! :DV Wishing you a nice day & see you soon!
D
David H.
Rating: 5 out of 5
following a purchase from 10/05/2023
Super site I recommend
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
C
Client
Rating: 5 out of 5
following a purchase from 14/05/2023
I didn't know this site at all, I was able to make my first order, frankly quality, happy with my purchase.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your first order! Thank you for your feedback! :DBalive day & see you soon!
S
SB
Rating: 5 out of 5
following a purchase from 12/05/2023
Corresponds to description
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
T
Thomas C.
Rating: 5 out of 5
following a purchase from 09/05/2023
Received quickly and in good condition, I was kept informed of the status of my order which is reassuring. First time but won't be the last.
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Response from CHIBI AKIHABARA
Hello,Thank you for your review of your first order on our site! :DA see you soon on Chibi & have a nice day!
D
Dylan D.
Rating: 5 out of 5
following a purchase from 30/04/2023
The merchandise was well protected and never had a problem
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and for your feedback on your order! Have a great day & see you soon at Chibi!
V
Vuko
Rating: 5 out of 5
following a purchase from 07/05/2023
I ordered on Thursday and the product arrived on Saturday. Incredibly effective!
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order! :DBay good day to you & see you soon! :)
J
Jérôme
Rating: 5 out of 5
following a purchase from 26/04/2023
The products were well packaged and as described. Perfect!
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Response from CHIBI AKIHABARA
Hello,Thank you so much for sharing your experience! :DV Wishing you a nice day & see you soon at Chibi!
K
Kim
Rating: 5 out of 5
following a purchase from 02/04/2023
This is the first time I have ordered from this site and I am very satisfied with my purchase. The parcel arrived well protected. (I had pre-ordered a nendoroid doll in July 2022, which arrived at the end of March 2023). The seller is serious, I recommend him!
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DNWe are delighted to hear that you are satisfied with this first order from us :)Wishing you a pleasant day & see you soon on our site!
B
Berangere
Rating: 5 out of 5
following a purchase from 22/04/2023
Perfect, I recommend
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
J
Jimmy S.
Rating: 5 out of 5
following a purchase from 19/04/2023
Fast and efficient as always
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty & for taking the time to post a review! See you soon on our site! Have a nice day.
C
Client
Rating: 4 out of 5
following a purchase from 20/04/2023
order received quite quickly only worry no email to announce purchase and delivery date surprise in mailbox no order tracking strange first time I see this since I buy on net or other
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)At the time you placed your order, we were experiencing problems with the site's emails, which is why you were not notified of the progress of your order at that time. This was only temporary, the problem is now solved ^^Please excuse us for the inconvenience, wishing you a good day!
L
Loïc
Rating: 4 out of 5
following a purchase from 19/04/2023
no messageI did not receive any message from chibi akihabara to say that my parcel had left. Otherwise no problem
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Response from CHIBI AKIHABARA
Hello,Thank you for your review :)Please excuse us, at the time you placed your order, we were experiencing problems with the site emails, that's why you were not notified of the progress of your order at that time. This was only temporary, the problem is now solved ^^Wishing you a nice day!
A
Aze
Rating: 5 out of 5
following a purchase from 13/04/2023
Package received on time and quick response from support on a concern. Perfect
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! Have a nice day.
J
Jennifer G.
Rating: 5 out of 5
following a purchase from 13/04/2023
100% satisfied with my order. Great qualityLower prices than in storeFast delivery, just need a follow-up.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your feedback :DAt the time you placed your order, we were experiencing problems with the site's emails, which is why you were not notified of the progress of your order at that time. This was only temporary, the problem is now solved ^^Please excuse us for the inconvenience, wishing you a good day & see you soon!
K
Konona
Rating: 5 out of 5
following a purchase from 15/04/2023
Glad to have found a French company. Fast and efficient delivery. Well protected. Affordable prices. Thank you very much!
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBalive day & see you soon!
V
Vincent T.
Rating: 5 out of 5
following a purchase from 02/04/2023
Order received promptly, figurine as expected
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order! :DBalive day & see you soon!
G
Graffin K.
Rating: 5 out of 5
following a purchase from 13/04/2023
Fast delivery and well-packaged parcel.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
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