The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
Perfect, always delivered quickly, parcels always well packed with the products purchased! Thank you Chibi!
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Response from CHIBI AKIHABARA
HelloThank you for your order and your confidence.
H
Heidi R.
Rating: 4 out of 5
following a purchase from 27/08/2022
Very good communication with the service. I was worried about my parcel not arriving. They were able to reassure me. The product is top notch! The packaging was very careful.
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Response from CHIBI AKIHABARA
HelloThank you very much! Don't hesitate to tell us what you missed to get the 5 stars so we can improve.
D
David D.
Rating: 5 out of 5
following a purchase from 27/08/2022
Simply perfect!!! I recommend !!!
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Response from CHIBI AKIHABARA
HelloThank you very much!
N
Niko
Rating: 5 out of 5
following a purchase from 26/08/2022
At first I was a little apprehensive....then read the reviews on the web.....OK good reviews.....finally after purchase I am very satisfied with the service. I would recommend a figurine without any problem.
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Response from CHIBI AKIHABARA
HelloWe are delighted that you are satisfied with our services. If you have any concerns, please do not hesitate to contact us via the phone number, email address, ticket via the website or even on social networks :)
R
Romain C.
Rating: 1 out of 5
following a purchase from 25/08/2022
Broken figurine
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Response from CHIBI AKIHABARA
HelloPlease excuse us for this incident. However, we have not received a message from you via customer service. In order to resolve the situation, please contact us at [email protected] or 07.81.42.04.18Cordially
M
Morgane C.
Rating: 3 out of 5
following a purchase from 19/08/2022
Pre-ordered figurine, received several months later. In a strange way, it was wrapped in bubble wrap (the figurine in the box) it was very badly made with a defect on the head, I was offered a coupon for 10% off but I found it light all the same. I still don't know if it's an official figurine or not, at least it doesn't look like the photos, what a shame. It's the Raphaël figurine from the anime Moi quand je me réincarise en slime. We'll have to see what condition the figurine is in for a future purchase. But the "bubble wrap" packaging already tipped me off. For this reason, I can't recommend this site highly enough.
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Response from CHIBI AKIHABARA
HelloIt says on our website that we sell 100% official figurines. If you take a closer look at our site, you'll also see the words: Banpresot/Bandai partner. Unless Banpresto is making counterfeits, which is impossible, your figurine is official. It's not uncommon for figurines costing around 30 euros to have manufacturing defects. They're mass-produced in factories. As I reread your conversation history, it seems to me that my colleague suggested several solutions. It was you who decided to keep the figurine and take the 10% discount code. You were perfectly free to return the figurine after I had given you a label (specified in the message) and ask for a refund, but you decided to keep it anyway. Sincerely
L
Loic
Rating: 5 out of 5
following a purchase from 24/08/2022
fast and reliable
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Response from CHIBI AKIHABARA
HelloThank you
J
Josselin M.
Rating: 2 out of 5
following a purchase from 24/08/2022
The box arrived undamaged, but the figurine arrived with a broken end. Nothing very serious but I contacted the support and there is no answer in a week.what it would be if the damage were more important!
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Response from CHIBI AKIHABARA
HelloIf you have not received a reply, please do not hesitate to contact customer service again at [email protected]. Sincerely EDIT 29/08/2022 :Hello Sir. To date, we have still not received a message from your customer service department. My colleague has tried to contact you by phone, without any response from you. Thank you for taking the necessary steps to resolve the situation.
T
Tsukikage
Rating: 5 out of 5
following a purchase from 24/08/2022
The best French store for ordering figurines.
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Response from CHIBI AKIHABARA
HelloThank you very much for your message
S
Soraya
Rating: 5 out of 5
following a purchase from 24/08/2022
Fast delivery, well packed, nothing to complain about!
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Response from CHIBI AKIHABARA
Hello Thank you very much
S
Sakel
Rating: 4 out of 5
following a purchase from 23/08/2022
As ordered.
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Response from CHIBI AKIHABARA
HelloThank you.
N
Nolan C.
Rating: 5 out of 5
following a purchase from 23/08/2022
The delivery took place in the shortest possible time and I was surprised at how fast it was.
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Response from CHIBI AKIHABARA
HelloThank you for your positive feedback
S
Stephane C.
Rating: 5 out of 5
following a purchase from 23/08/2022
Quality products.
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Response from CHIBI AKIHABARA
HelloThank you
G
GuiH
Rating: 4 out of 5
following a purchase from 22/08/2022
Why did you send 2 different items when the 2 were similar? Otherwise very happy with the product and fast delivery
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Response from CHIBI AKIHABARA
HelloThank you for being more specific so that I can give you an answer.
S
Stephan G.
Rating: 5 out of 5
following a purchase from 22/08/2022
fast, top-notch service, nothing to complain about
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Response from CHIBI AKIHABARA
HelloThank you
M
Mesnard V.
Rating: 5 out of 5
following a purchase from 22/08/2022
Despite delays due to Covid pre-ordering. Delivered quickly, parcel in very good condition.
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Response from CHIBI AKIHABARA
HelloThank you
P
Patricia M.
Rating: 5 out of 5
following a purchase from 22/08/2022
Product delivered very quickly and in very good condition. Very good after-sales service that gives advice and ' doesn't try to sell a product! I recommend this site!
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Response from CHIBI AKIHABARA
HelloThank you very much for your positive feedback
I
Isabelle
Rating: 5 out of 5
following a purchase from 22/08/2022
Lots of choice. Fast and careful shipping. Very responsive customer service.
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Response from CHIBI AKIHABARA
HelloThank you very much
F
Fabien P.
Rating: 5 out of 5
following a purchase from 22/08/2022
The delivery was fast and the product of very good quality. My son is very happy with his new towel.
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Response from CHIBI AKIHABARA
Hello Thank you for your review
C
Client
Rating: 5 out of 5
following a purchase from 22/08/2022
Fast delivery, perfect product and service quality
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Response from CHIBI AKIHABARA
HelloThank you
J
Jonathan
Rating: 5 out of 5
following a purchase from 20/08/2022
Everything is perfect, quick response by e-mail, very pleasant.
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Response from CHIBI AKIHABARA
HelloThank you
E
Elias
Rating: 5 out of 5
following a purchase from 19/08/2022
A little apprehensive at first because the site seems little known so fear of a scam or a product of poor quality but very pleasantly surprised by the result with a very nice figurine I recommend
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Response from CHIBI AKIHABARA
HelloWe are partners of Banpresto/Bandai and we collaborate with several partners. We've been on the internet since 2012 ^^ So you might as well say that our site is pretty well known and don't hesitate to contact us on social networks if you have any concerns or questions, that's what we're here for :D
A
Antoine B.
Rating: 2 out of 5
following a purchase from 17/08/2022
Figurine with half-removed arm and badly painted katana
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Response from CHIBI AKIHABARA
HelloYou posted your review before contacting customer service, which you did afterwards. The figurine will be reimbursed upon arrival at our premises. Best regards.
J
Jean F.
Rating: 5 out of 5
following a purchase from 04/08/2022
Perfect official figurine
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Response from CHIBI AKIHABARA
HelloThank you
C
Christelle V.
Rating: 5 out of 5
following a purchase from 18/08/2022
Speed, undamaged parcel and well-protected interior
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Response from CHIBI AKIHABARA
HelloThank you
M
Momo F.
Rating: 5 out of 5
following a purchase from 18/08/2022
Super site! Order arrived in very good condition! I recommend .
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Response from CHIBI AKIHABARA
HelloThank you for your review
N
Nael B.
Rating: 5 out of 5
following a purchase from 17/08/2022
Satisfied with the figurine received with the kitkats as gifts. The figure is in good condition.
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Response from CHIBI AKIHABARA
HelloThanks for your feedback
P
Pauline
Rating: 4 out of 5
following a purchase from 17/08/2022
Very good, I love it
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Response from CHIBI AKIHABARA
HelloThank you, feel free to tell us what's missing to get 5 stars.
G
Guillaume
Rating: 5 out of 5
following a purchase from 17/08/2022
Perfect ????
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Response from CHIBI AKIHABARA
BonjourParfait alors :)
C
Customer
Rating: 5 out of 5
following a purchase from 17/08/2022
Figure arrived in box in perfect condition !!! (Everything must be in mint condition ! Including the box for a collector) !!! Fast shipping ! I am very satisfied ! Recommend !!!
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Response from CHIBI AKIHABARA
HelloThank you very much
M
Marion
Rating: 5 out of 5
following a purchase from 17/08/2022
Super fast delivery very satisfied
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Response from CHIBI AKIHABARA
HelloWe are delighted that you are satisfied.
K
Karim T.
Rating: 5 out of 5
following a purchase from 17/08/2022
Good site. Very reliable. With quality products.
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Response from CHIBI AKIHABARA
HelloThank you
É
Édouard D.
Rating: 5 out of 5
following a purchase from 16/08/2022
Fast delivery and well packaged products.
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Response from CHIBI AKIHABARA
HelloThank you very much for your comment
J
Jordan P.
Rating: 4 out of 5
following a purchase from 16/08/2022
Long delivery time but not disappointed with the merchandise! Thank you ;)
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Response from CHIBI AKIHABARA
HelloThank you
A
Alban P.
Rating: 1 out of 5
following a purchase from 16/08/2022
The figurine was broken, great birthday present at the opening.....
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Response from CHIBI AKIHABARA
HelloWe are sorry for the incident, however, before leaving such a negative comment, please contact the after-sales service, which will find a solution and give us the opportunity to resolve the problem!Cordially EDIT 29/08/2022 Hello Sir,To date, we have still not received a message from you to proceed with the after-sales service of your broken figurine. Please contact us if you wish to resolve the situation.
M
Mathis L.
Rating: 5 out of 5
following a purchase from 16/08/2022
perfect, figurine preordered and arrived 50 days early. The previous time there were more than 90 days in advance. The quality of the figurines is excellent and the service very good.
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Response from CHIBI AKIHABARA
HelloThank you for your positive feedback
C
Co_et
Rating: 5 out of 5
following a purchase from 16/08/2022
I received my parcel a day early, and littered with surprise KitKat gifts. A great first impression!
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Response from CHIBI AKIHABARA
HelloThank you for your review
A
Amandine C.
Rating: 5 out of 5
following a purchase from 16/08/2022
Package delivered in good condition, received on time, very happy with the product!
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Response from CHIBI AKIHABARA
HelloWe are delighted that you are satisfied.
J
Justine
Rating: 5 out of 5
following a purchase from 12/08/2022
Super! I love it, I often order for my partner who is a manga fan and collects figurines! Delivery is always impeccable, neat and fast!
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Response from CHIBI AKIHABARA
HelloThank you very much for your positive feedback
L
Luka
Rating: 5 out of 5
following a purchase from 16/08/2022
Great service! Package arrived on time and undamaged.
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Response from CHIBI AKIHABARA
HelloThank you
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