The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
Extremely disappointed and let down by the whole service. A cascade of delivery delays due to the manufacturer but neither shared nor relayed by Chibi. The only response is to ask for a refund if you're not happy, but we customers have signed up for a pre-order with you Chibi, paying you in advance (and therefore not collecting the item from another supplier), while you, the seller, are not making the slightest commercial effort. As a consultant and entrepreneur, I know where this denial and lack of value chain management always ends up.
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Response from CHIBI AKIHABARA
Hello, We apologize for this inconvenience. Unfortunately, we are dependent on our suppliers. We can neither manufacture the figurine ourselves, nor go and get it directly from Japan. We deal with French suppliers, who don't have the same release dates as the Japanese, and who have all the logistics involved in getting the products to France. With the health crisis and the price of containers, suppliers have fallen behind, and sometimes even the production lines themselves have fallen behind. We offer our customers several solutions, including reimbursement. We try to communicate as much information as possible, including the change of date on the counter, but it often happens, much to our regret, that the supplier himself is unable to provide a date. And it's not our policy to lie about dates to keep customers waiting, we prefer to be honest. Sincerely
P
Philippe B.
Rating: 5 out of 5
following a purchase from 20/12/2021
Very good site with a great choice of figurines! I found what I was looking for just a few days before Christmas. Delivery on time. Just perfect.
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Response from CHIBI AKIHABARA
HelloThanks for your feedback
B
Bastien
Rating: 5 out of 5
following a purchase from 01/01/2022
Everything is perfect, as usual!
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Response from CHIBI AKIHABARA
HelloThank you
C
Cindy
Rating: 5 out of 5
following a purchase from 23/12/2021
Received quickly and well packaged. My son is delighted with his figurine with the 2 interchangeable faces.i recommend this site.
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Response from CHIBI AKIHABARA
HelloThank you for your feedback
C
Clair
Rating: 5 out of 5
following a purchase from 31/12/2021
Very good service, good responsiveness to questions.
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Response from CHIBI AKIHABARA
HelloThank you very much
N
Nathan G.
Rating: 5 out of 5
following a purchase from 25/12/2021
The order was quickly registered and arrived in very good condition a few days after my order. Nothing more added, a good service from A to Z.
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Response from CHIBI AKIHABARA
HelloThank you
T
Thierry K.
Rating: 5 out of 5
following a purchase from 31/12/2021
Superb figurine. Hyper-secure site. Very nice.
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Response from CHIBI AKIHABARA
HelloThank you very much for your positive feedback
W
Waïl H.
Rating: 5 out of 5
following a purchase from 31/12/2021
Really cool, only downside is the condition of the box despite the multiple protections but it passes! Thanks again for your responsiveness!
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Response from CHIBI AKIHABARA
HelloThank you for your feedback, we have taken note of your message and will make sure to pay close attention to it.
S
Sarah P.
Rating: 5 out of 5
following a purchase from 24/12/2021
I've placed several orders this year, and there's never been a problem. The figurines are always well protected. Orders are processed and shipped quickly, even during the holiday season. I can't recommend it enough!
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Response from CHIBI AKIHABARA
HelloThank you very much!
D
Dylan B.
Rating: 5 out of 5
following a purchase from 30/12/2021
Professional
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Response from CHIBI AKIHABARA
HelloThank you
A
Alexandra
Rating: 5 out of 5
following a purchase from 29/12/2021
I can't recommend Chibi Akihabara enough. Very good value for money, fast shipping, even more than fast.frankly I love it and I order all the figurines here ^^.
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Response from CHIBI AKIHABARA
HelloThank you very much for your recommendation and your loyalty :) See you soon
T
Télio B.
Rating: 5 out of 5
following a purchase from 23/12/2021
Very fast service and receipt in perfect condition, nothing to complain about on my order.
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Response from CHIBI AKIHABARA
HelloThank you very much
G
Gwenna M.
Rating: 5 out of 5
following a purchase from 29/12/2021
Quick and clear answers to questions, parcel arrived in good condition, I can't ask for anything more.
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Response from CHIBI AKIHABARA
HelloThank you very much
M
Magali
Rating: 5 out of 5
following a purchase from 29/12/2021
Very fast delivery, even though the order was placed during the holiday season. Perfect!
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Response from CHIBI AKIHABARA
HelloThank you
P
Pascal V.
Rating: 5 out of 5
following a purchase from 29/12/2021
Very well packaged and protected to recommend?
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Response from CHIBI AKIHABARA
HelloThank you for this review
M
Moreira
Rating: 5 out of 5
following a purchase from 29/12/2021
Very satisfied with my first order
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Response from CHIBI AKIHABARA
HelloThank you for your order and your confidence.
G
GohanRamushi
Rating: 5 out of 5
following a purchase from 28/12/2021
Perfect on top
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Response from CHIBI AKIHABARA
HelloThank you for this great comeback ^^
A
Alain C.
Rating: 5 out of 5
following a purchase from 28/12/2021
Fast and perfect delivery for top products!!!! Thank you chibi-akihabara
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Response from CHIBI AKIHABARA
HelloThank you :)
J
Jean-françois L.
Rating: 5 out of 5
following a purchase from 28/12/2021
Always so fast between order and delivery, figurines and packaging perfectly protected and therefore in good condition.I recommend your site every time I have the opportunity.
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Response from CHIBI AKIHABARA
HelloThank you very much for your recommendation :)
A
Astrid
Rating: 5 out of 5
following a purchase from 28/12/2021
Figures received on time
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Response from CHIBI AKIHABARA
HelloThank you
B
Bourand
Rating: 4 out of 5
following a purchase from 28/12/2021
Very fast delivery, product confirmed.
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Response from CHIBI AKIHABARA
HelloThank you
E
Elisa P.
Rating: 5 out of 5
following a purchase from 25/12/2021
Perfect... Fast, careful shipping!
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Response from CHIBI AKIHABARA
HelloThanks ^^
G
Geoffrey L.
Rating: 5 out of 5
following a purchase from 28/12/2021
Everything is clean and delivered on time, I recommend it to all fans of figurines and pop culture goodies!
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Response from CHIBI AKIHABARA
HelloThank you very much for your message
M
Marc B.
Rating: 5 out of 5
following a purchase from 28/12/2021
Products delivered promptly and well packaged, no damage on arrival. Products as presented and described!
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Response from CHIBI AKIHABARA
HelloThank you for this comment
C
Christine L.
Rating: 5 out of 5
following a purchase from 28/12/2021
Order received quickly and conformed to what was expected.small negative point: the products in the surprise package were loose in the box.
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Response from CHIBI AKIHABARA
HelloThank you for your feedback. We're sorry about the boxed products, we don't have a container, a point we emphasized on the product sheets.
M
Martineau R.
Rating: 5 out of 5
following a purchase from 20/12/2021
Quality products fast delivery I recommend !!!
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Response from CHIBI AKIHABARA
HelloThank you very much
N
Nathalie P.
Rating: 5 out of 5
following a purchase from 27/12/2021
Fast and well packaged
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Response from CHIBI AKIHABARA
HelloThank you
K
Kevin
Rating: 5 out of 5
following a purchase from 15/12/2021
Always on top!
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Response from CHIBI AKIHABARA
HelloThank you for this great comeback ^^
P
Priscillia M.
Rating: 5 out of 5
following a purchase from 27/12/2021
Chibi Akihabara is one of the few professionals to manage this well! Never disappointed, whether at a convention or remotely.Top-notch, hyper-reactive customer service.I recommend it with my eyes closed.
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Response from CHIBI AKIHABARA
HelloThank you for this very positive review :)
F
Florent M.
Rating: 5 out of 5
following a purchase from 27/12/2021
received very quickly and good bait with order tracking
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Response from CHIBI AKIHABARA
HelloThank you
L
Loic A.
Rating: 5 out of 5
following a purchase from 21/12/2021
Perfect service, lightning shipment received on time, Christmas saved :)
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Response from CHIBI AKIHABARA
HelloThank you
A
Antlou
Rating: 4 out of 5
following a purchase from 27/12/2021
I had made a pre-order on this site. In the end I got the parcel but with a delay (2 months). I can't blame them for that given the current situation. I asked them when they expected to deliver my parcel and I got a quick reply from them and indeed I did receive it within the time indicated. The parcel arrived in perfect condition and I would recommend them.
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Response from CHIBI AKIHABARA
Thank you for your understanding and your order.
M
Morgane B.
Rating: 5 out of 5
following a purchase from 27/12/2021
Always fast and efficient! Great service!
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Response from CHIBI AKIHABARA
HelloThank you
D
Dylan G.
Rating: 5 out of 5
following a purchase from 26/12/2021
Delivery as expected, figure quality as pictured
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Response from CHIBI AKIHABARA
HelloThank you
M
Moreels N.
Rating: 5 out of 5
following a purchase from 20/12/2021
Fast delivery and well-packaged parcel
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Response from CHIBI AKIHABARA
Hello Thank you
V
Valver
Rating: 5 out of 5
following a purchase from 26/12/2021
Very good responsiveness from the team following a problem with my order.
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Response from CHIBI AKIHABARA
HelloThank you very much
I
Isabelle A.
Rating: 5 out of 5
following a purchase from 26/12/2021
Very fast delivery
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Response from CHIBI AKIHABARA
HelloThank you
C
Consumer
Rating: 5 out of 5
following a purchase from 26/12/2021
perfect nothing to say!!!
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Response from CHIBI AKIHABARA
HelloThank you
G
Guillaume
Rating: 5 out of 5
following a purchase from 26/12/2021
Very fast shipping, authentic figurine, serious site.
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Response from CHIBI AKIHABARA
HelloThank you
S
Sarah L.
Rating: 5 out of 5
following a purchase from 26/12/2021
The figurine arrived in perfect condition Thank you very much?
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Response from CHIBI AKIHABARA
HelloThank you
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