English 
Français 
Deutsch 
B
Rating: 4 out of 5
Very fast delivery, product confirmed.
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you
Customer reviews of CHIBI AKIHABARA
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 958 published reviews
Summary of reviews
The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
I had made a pre-order on this site. In the end I got the parcel but with a delay (2 months). I can't blame them for that given the current situation. I asked them when they expected to deliver my parcel and I got a quick reply from them and indeed I did receive it within the time indicated. The parcel arrived in perfect condition and I would recommend them.
Translated reviews
Response from CHIBI AKIHABARA
Thank you for your understanding and your order.
J
Rating: 4 out of 5
Delivery a little slow (due to a staff absence) but efficient! However, a small lack of communication concerning the preparation of the delivery, which took several days without any indication of the waiting time (e.g.: your order will be prepared in 2 days) would have been nice.
Translated reviews
Response from CHIBI AKIHABARA
HelloPlease excuse us for this inconvenience. I will pass on your message to the relevant department and we will try to improve our communication.
S
Rating: 4 out of 5
Delivered quickly during the holiday season.I'm taking off one star because I ordered gunpla that were no longer sealed.
Translated reviews
Response from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. We will do our best to take care of it.
S
Rating: 1 out of 5
Article not up to par at all!!! Much too small !!!
Translated reviews
Response from CHIBI AKIHABARA
HelloWe are sorry that the product did not suit you. However, we do indicate the sizes in the product data sheet.
P
Rating: 3 out of 5
Customer service is a little disappointing.
Translated reviews
Response from CHIBI AKIHABARA
HelloWe're sorry we didn't satisfy you. However, we always listen to our customers and try to find a solution to satisfy them.
T
Rating: 1 out of 5
I didn't receive my parcel because the chosen post office closed for vacations (quite unbelievable) and instead of contacting me to find out where I wanted it delivered, the post office supposedly had it delivered to the nearest post office. I received a message that it had been withdrawn, I don't understand what happened. I'm very disappointed because I'm going to give it to my godson for Christmas and in the end I got nothing.
Translated reviews
Response from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. As you yourself indicated in the message, the chosen relay was closed for vacations. This was not our fault, nor was the lack of communication from the Post Office. I understand that you're penalizing us, but the bill is harsh, for a parcel dispatched on time on our part. After verification, your parcel has been delivered and is therefore in your hands.
D
Rating: 2 out of 5
Delivery 8 months after order!
Translated reviews
Response from CHIBI AKIHABARA
HelloThe products you ordered were pre-orders with different release dates. As perfectly indicated on our website:" What you need to know before pre-orderingIf your basket contains both in-stock and pre-ordered items, your order will only be dispatched when your pre-ordered items are available. For this reason, we invite you to make your purchases in 2 separate baskets, which will allow you to receive your in-stock items first without waiting for the pre-order release date. "Products are dispatched when they are ALL in stock and have arrived at our premises. Should the wait become too long, we have a procedure for shipping products in stock. I understand your dissatisfaction, but we are only a reseller, not a manufacturer of figurines. That's why there are delays of varying lengths, and why, unfortunately, some products may be delayed due to the health crisis. Our teams do their utmost to dispatch orders when all products are available. Should you require a faster delivery time, it is preferable to order figurines already in stock. Sincerely
A
Rating: 3 out of 5
Hello, I did receive the boxes ....but in bulk in a ramshackle cardboard box, and some packages very damaged, no inventory ... so I had to do it myself and separate everything ... the letters in a separate box for each lot would probably have been more appreciableCordialement
Translated reviews
Response from CHIBI AKIHABARA
HelloWe're sorry for the inconvenience, but the sweet box product sheet clearly states that there is no container. Best regards
K
Rating: 4 out of 5
There's nothing to say about order management-everything went smoothly. Just, the separation between pre-order and stock is not necessarily clear. We'd like to add the separate shipment feature as soon as the order is placed, not afterwards.
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you for your feedback.you have a message on the pre-order product page: "What you need to know before pre-orderingIf your basket contains both stock items and pre-order items, your order will only be dispatched when your pre-order items are available. For this reason, we invite you to make your purchases in 2 separate baskets, which will allow you to receive your in-stock items first, without waiting for the release date of the pre-orders. "You will also find information in the frequently asked questions section for those who would like to receive the in-stock item before the pre-order item. With the indication on the product sheet, the customer knows that it is preferable to place two separate orders: one with the pre-order, one with the in-stock products. Sincerely
K
Rating: 4 out of 5
it was square, it took a little while but I received my order in excellent condition
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you for your feedbackPlease excuse us for the rather long delay during this busy period.
A
Rating: 4 out of 5
I don't rate 5 stars. Shipping times were far too long (even for Black Friday). And I received a broken figurine in my package.
Translated reviews
Response from CHIBI AKIHABARA
HelloPlease excuse us for the long delay during Christmas and Black Friday. Our human hands do their utmost to prepare and ship orders in good conditions. Regarding the broken figurine, please note that you can contact our after-sales service directly to initiate a procedure. Sincerely
B
Rating: 3 out of 5
The Gol D Roger figurine was damaged, one of the lightning bolts had fallen off, a pity for the price it cost.but otherwise I'm satisfied with my other figurines.
Translated reviews
Response from CHIBI AKIHABARA
HelloPlease excuse us for the inconvenience. Please do not hesitate to contact customer service in order to open a procedure. Sincerely
E
Rating: 2 out of 5
Extremely long waiting time. No follow-up on shipping
Translated reviews
Response from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. The figurine you ordered has been delayed by the manufacturer. Unfortunately, this is not our fault. Upon receipt of the product, your order was placed in preparation and shipped. At each stage of the process, you will be informed by e-mail of the status of your order and the tracking of your package. Our customers receive all indicative e-mails concerning their order.
F
Rating: 4 out of 5
Package received quickly, well packaged, arrived without breakage so perfect ?
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you
B
Rating: 3 out of 5
Attractive price, correct delivery, but really long shipping times if you're not in a hurry - and ok if not, look elsewhere.
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you for your feedback.We apologize for the long delay, please indicate in the basket when placing your order. The delay is slightly longer at this time of year, as we are busy with Black Friday and Christmas orders. Our little human hands do their utmost to dispatch orders so that customers receive them. Thank you for your understanding. Sincerely
A
Rating: 4 out of 5
Glad to have found a store selling Japanese products! The prices are reasonable and the products are authentic. I ordered delicious mochi, very good kasutera cake and other sweets.the parcel took 6 days to arrive as we're in the middle of the Christmas period and the merchandise was impeccable.I recommend for gourmets, to make original gifts and for lovers of Japan!
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you for your order and your recommendation. Thank you also for your understanding, we apologize for the slightly longer delay during this Christmas period.
C
Rating: 3 out of 5
A long wait for the Christmas period, but the site is quite complete.
Translated reviews
Response from CHIBI AKIHABARA
HelloWe apologize for the delay and understand your impatience. We wanted to be honest with our customers, indicating that there would be a delay during this very busy period. Our small human hands do their utmost, every day, to dispatch all orders. Sincerely
V
Rating: 1 out of 5
I ordered the 13 mini berserk figurines but in the end two were duplicates and one was missing. I have sent an email with photo attached still no response.
Translated reviews
Response from CHIBI AKIHABARA
Hello. We apologize for the inconvenience. However, looking at our customer service messages, we don't see the one corresponding to your order. Can you give us the ticket number or tell us where you sent the photos? We look forward to hearing from you.
A
Rating: 4 out of 5
Great quality and delivery time.
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you
S
Rating: 4 out of 5
Figurine conforms to my expectations. Very satisfied!!!
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you very much
J
Rating: 4 out of 5
Well-protected parcel, but shipped and arrived 2 days later than expected!
Translated reviews
Response from CHIBI AKIHABARA
HelloPlease excuse us for the delay. With the success of Black Friday, the orders for Neol and the travel of some of our teams for conventions, our preparers are doing their best with their little human hands. We're glad to hear that your parcel arrived safely. Good day to youCordially
A
Rating: 4 out of 5
Pre-ordered product well packaged fast delivery as soon as I receive the item I recommend
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you
T
Rating: 2 out of 5
I was disappointed to receive the figurine to assemble ... I thought it would have been in one piece like others I've bought elsewhere.
Translated reviews
Response from CHIBI AKIHABARA
HelloWe are sorry to hear that you are disappointed with your product. You have ordered a Midoriya Izuku The Amazing Heroes Vol.13 figure. The only parts that usually need to be assembled with Banpresto figures are the head and the rod to hold it in place. Most of this manufacturer's figures are like this. They require a minimum of assembly, which doesn't require much handling. You also have the option of returning the product to us (at your expense) in its original cardboard box for a refund if you are dissatisfied. To give us two stars for a product that requires little assembly proves your extreme disappointment. We hope, however, that the service provided for your order has met your expectations. Best regards
V
Rating: 4 out of 5
Ordered Goldorak and his ship, very satisfied, shipment well protected arrived in good condition.
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you very much for your messageDon't hesitate to let us know where we can improve to get a 5 star rating ^^.
S
Rating: 4 out of 5
Well-packaged figurines, prompt dispatch once goods available. I don't give 5 stars because the dates indicated for pre-orders are not at all realistic, you have to add 3 to 4 months more than what is announced on the site. (availability indicated > end of August > reality > end of November). So you might as well take a much broader view in your forecasts. In the end, instead of being disappointed not to receive our order as indicated, we'll be delighted if it arrives earlier, turning disappointment into a pleasant surprise and everyone's happy.
Translated reviews
Response from CHIBI AKIHABARA
Thank you for your feedback. We are sorry for the inconvenience. Concerning the information on a pre-ordered product with the famous counter. You should know that suppliers offer us a catalog of products with an indicated release date. To this date, we add a month to see the bigger picture. Unfortunately, despite our best efforts, we sometimes find that the date remains unchanged * pending supplier delivery*. We contact our suppliers on a daily basis to obtain a precise date. In these times of crisis, with shortages of raw materials and disrupted shipping lanes, even suppliers are unable to provide us with new dates. If the wait becomes too long, which we fully understand, you have several options. Please do not hesitate to contact us if you need help. Thank you very much.
M
Rating: 4 out of 5
I buy dragon ball z figurines every year and they are very beautiful. I recommend this site which is very serious
Translated reviews
Response from CHIBI AKIHABARA
Hello, Thank you very much for your order. Please do not hesitate to tell us what we need to improve in order to get the 5 stars. Sincerely
G
Rating: 2 out of 5
Figurine arrived quickly but out of the 3 figurines, one was broken and I had no response from after-sales service, so it was a bad experience for me.
Translated reviews
Response from CHIBI AKIHABARA
Hello We apologize for the inconvenience. However, looking at the history of your message, you contacted us on 7/11/2021 and we replied the very next day, on 8/11/2021, asking you to send us photos of all the sides of the figurine's box, as well as photos of the figurine in its entirety and with the broken parts. Contrary to what you wrote in your review, we have contacted you. Please contact us again to continue the procedure. Sincerely
G
Rating: 2 out of 5
One of the two figurines arrived with an element (Limule's, the Slime was no longer attached, so we had to glue it back in place). The second had no problem except for a longer waiting time than announced, waiting for suppliers.
Translated reviews
Response from CHIBI AKIHABARA
Hello. We apologize for the inconvenience. If you have received a broken or damaged figurine, you can send us photos showing the defect via the "Contact Us" section on the website and we will have found a solution. Please do not hesitate to contact us! As for the delay, we apologize on behalf of our supplier who is doing their utmost to make up for it. Sincerely
N
Rating: 4 out of 5
When you take a pre-order, you have to be patient, but as soon as it arrives, delivery is quite fast.
Translated reviews
Response from CHIBI AKIHABARA
HelloPlease excuse us for the delay. Our suppliers are currently experiencing delays and we are doing our best to ship the product to you as soon as it arrives at our premises. Sincerely
J
Rating: 1 out of 5
Note for the customer service and these delays of answers, message the 15/9 answer the 20/9 by passing next to the concern then silence radiorelance the 5/10 then the 12/10.reponse recu a this date but once again the rigoladeje relaunch the same day -12/10- and I always wait. we are the 24/11.at least I have just received my parcel...
Translated reviews
A
Rating: 4 out of 5
Some very minor defects on some figurines I received
Translated reviews
Response from CHIBI AKIHABARA
Thank you for your feedback. Please do not hesitate to contact us if the product has many defects and to attach photos. Best regards
E
Rating: 4 out of 5
a bit expensive but it's quality
Translated reviews
Response from CHIBI AKIHABARA
Hello. Can you elaborate on the fact that it's a bit expensive? Our prices are those of the market, in a range equivalent to other websites. It's also important to bear in mind that we can't offer our products at the same prices as in Japan, since in France we're subject to various taxes and regulations. Sincerely
A
Rating: 4 out of 5
good productQuick delivery
Translated reviews
Response from CHIBI AKIHABARA
Hello and thank you
S
Rating: 1 out of 5
I ordered a chibibox with 3 products: a figurine, a pin and a drink. According to the website, on the page where the different sizes of chibiboxes are presented, a red and white box with "my chibibox" written on it can be seen behind the products that make it up. I therefore legitimately thought that the 3 products would be packaged in this "my chibibox" box as suggested, itself then put in a shipping carton.I contacted customer service who informed me:1. that the drink was out of stock and had been exchanged (without my being informed and without my being able to choose the replacement product)2. that there was no error in the packaging and that no other packaging was planned (in other words, not very presentable as a gift!)For the price paid, I found the service very inadequate and the response from customer service very laconic: no apology for the inconvenience, no proposal for an exchange...
Translated reviews
P
Rating: 4 out of 5
Super zenitsu figurine ordered and received quickly! I don't give it 5 stars because the cardboard box is a bit damaged.
Translated reviews
Response from CHIBI AKIHABARA
Hello, Thank you for your order. We apologize for the inconvenience.
D
Rating: 4 out of 5
I placed a pre-order with them but the supplier took a little longer to supply them, so they quickly replied to my email, very responsive and sent very well packaged.
Translated reviews
Response from CHIBI AKIHABARA
Hello, thank you. We apologize for the inconvenience.
S
Rating: 4 out of 5
The box is protected by an air-filled bag to prevent it from moving around in the carton. Reinforced packaging of the whole box would be preferable to avoid any damaged corners.
Translated reviews
Response from CHIBI AKIHABARA
HelloPlease excuse us for the inconvenience. I will pass on your comments to the order department in order to improve our deliveries.
E
Rating: 4 out of 5
Quality product, too bad one figurine was not available at the time of shipment even though I had been waiting for this order for 9 months.
Translated reviews
Response from CHIBI AKIHABARA
Hello, We apologize for the inconvenience. Thank you for your order.
A
Rating: 1 out of 5
Package never received (probably stolen from my mailbox), no refund or return from Chibi Akihabara.
Translated reviews