Customer reviews of CHIBI AKIHABARA

You always answered my questions, even if I was a bit insistent...

Not very satisfied. My order included a pre-ordered figurine (received months after its release in stores) which was very different from the photo on the website, and of poorer quality (unrecognizable face among other things). So disappointed, I won't be buying any more figurines on the internet: you pay for a product based on the photo provided and you get a much worse one.

Delivery: goodProduct: correct

Very quick response to an email I sent. The delivery was to my home but I was not there, the product was returned the next day to a nearby relay point at my request. Very satisfied.

I had pre-ordered a figurine in September. I finally received it at the end of February. I was a bit frustrated by the long delay in delivery, which was originally scheduled for October, but it's worth it! But it's worth it! Customer service is very responsive.

It's very good despite a lack of communication on the status of the order.

Delivery time

Well received! Chibi aki... Did his job properly. Figure and box ok !!! Can't say the same for the delivery people. Home delivery equals relay point ??? Strange, especially when you wait at home on purpose ...

It's not your fault, but waiting 3 months for a figurine to be delivered is too much: it was expected at the end of November and received on February 15.

Poor quality item and nothing to do with the description

Real sales, not false pretenses. A wide choice, although a little light for me, but normal I do not fit into the category: naruto, demon slayer and others that I designate commercial.

I received damaged boxes and paint defects on all my figurines... but apart from these inconveniences, the boxes were not overly protected apart from air "cushions" to fill the void.

I was very satisfied at first with my first 2 orders. But lately not at all: I know they are waiting for delivery of pre-orders but I find the time very long each time there is 2 or 3 months difference with the announced date while the physical stores have received the items.....The other time, 2 months after the announced date, I receive an e-mail saying that they won't be delivering the ordered items after all (I've been reimbursed, so it's not a problem, they're legit about it) and now I'm waiting for items that were scheduled for the end of November and still haven't been delivered.... Maybe your supplier needs to be more serious.

My order arrived very quickly and well packaged. The items are in order and the quality is good. However, I think it's a shame that one of the figurine supports arrived in blue, whereas on the website it was transparent. But nothing serious.

The 3 stars correspond to the lack of protection in the parcels. I ordered 22 figurines, which arrived with a few air bubbles here and there, but no real protection. The box had 4 holes made during transport and some boxes suffered from the lack of bubble wrap for example. Apart from that, everything was perfect and I recommend it.

Package arrived quickly, figurine in good condition. Thank you

I ordered for the sales and some of the packaging was damaged or even open. Otherwise the discounts were interesting and the shipping fast.

delivery received on time, corresponds to order placed

parcel arrived a day late and badly protected so one of the boxes was badly damaged and 4 others were partially damaged

Good experience for a first time, a bit of a shame about the late delivery, but I appreciate the service.

I ordered a number of products. I received everything, in excellent condition, even if DPD didn't meet the delivery deadlines (the first time, the deliveryman didn't contact me and told the agency that I had refused delivery when I hadn't, but I was able to have it delivered a few days later, following multiple calls to customer service). As for Chibi Akihabara, there are many choices available for purchase and pre-order, and the site is very easy to use. I obviously recommend it.

I find that there's not as much choice on the site as in store when you come to art to play in Nantes or elsewhere and Foix you don't find what you're looking for and it often takes a long time to order. Last year I ordered on 26/12 and 8 months later I got the parcel and it's for Christmas, but well...

We have received the figurine ordered

Many products to choose from at attractive prices.reasonable delivery time.one small problem: one of the boxes received was slightly damaged (not ideal for a gift).

Despite a small delivery problem, this was quickly dealt with and the problem was solved. As a result, my order arrived in time for the festive season!

Fast shipping, smooth reception, nothing damaged. I'm very satisfied. One downside for a product costing more than 250 euros, I'm surprised there's no bubble wrap in addition to the standard padding.

Order conforms to what I ordered but I got a figurine as a gift where the support is broken. Otherwise well packaged and protected.

My experience would have been totally perfect if your DPD carrier hadn't postponed the delivery twice. Apart from that, it's perfect!

Very fast delivery, parcel seems well protected, it's a pity that a damaged box was in the parcel before sending. But I'm sure you can't see everything and the product seems to be in good condition despite the damaged box.

Great company, but the box was damaged on arrival and I'm missing the Koro Sensei Blanc golden ticket.

I wanted to order for a friend and send it directly to her, but it was impossible to send it in her name. I ordered without being logged in, using someone else's email address to send in her name. You could change the delivery address but not the name. What's more, I don't understand why it was pre-ordered, but we saw it earlier, so much the better, but it doesn't look professional. Fortunately, the figurine arrived in good condition.

I've been shopping on their site for some time now, and I've never had any particular problems. Apart from occasional delays on pre-orders, which isn't surprising in itself given that importing figurines from Japan can take a long time, and the prices of the figurines are higher than those in Japan, which is also normal - importing has a price... and I personally prefer to go through their service than take the risk of importing myself from Japan and having to pay customs at a higher cost than that of my order.

Quality figurine but delivery a little long

After 5 months of waiting without any news (I'm not counting the 3 months of pre-ordering, but after those 3 months, I tried to contact them without success to get any news), the parcel was finally dispatched during my vacations. Having opted for parcel delivery, I had a deadline for collecting it, but I didn't get back in time. After finally managing to contact Chibi Akihabara by e-mail (no answer on the phone and impossible to leave a message), they told me that I could have asked to postpone delivery on receipt of the e-mail announcing shipment, as they could then delay departure from their warehouse. Except that this was not specified in the first e-mail (no link to carry out the action), and that I received the e-mail notifying me of the departure from the warehouse within a minute of the first e-mail (so in practice, it was impossible to request a delay in delivery). They also assured me that they had replied to my first e-mail requesting news, but I had no trace of this (and at the time, I had been watching my spam for quite some time). Maybe I missed it, but Chibi Akihabara didn't provide me with any proof of this reply (it's a bit easy to just say "we had replied"). The next step was independent of Chibi Akihabara, but neither DPD nor the parcel relay (unreachable) could do anything to keep my parcel any longer. The parcel finally went back to Chibi Akihabara, who didn't let me know when it arrived again. I had to send them several emails to get news, even though they had said they would let me know, so I waited another month and a half. After paying shipping costs (understandable, but not very commercial in view of my experience), I finally received my parcel (hurrah!).Incidentally, the figurine is of good quality and conforms to the description. But the quality of service and communication at Chibi Akihabara needs to be reviewed. In my opinion, the main point for improvement is to offer a real possibility to postpone or schedule delivery, especially when we're talking about this kind of package where you don't know the availability date in advance. For example, when you have finally received the pre-ordered product, a delivery date could be predefined on your side, but a warning e-mail could be sent to the customer to give them the opportunity to plan delivery (and without a response within a certain time, the predefined date would be used for delivery). You could also provide a link in your first shipping notification e-mail, so that you can actually postpone delivery if the customer so wishes.

Extremely long time to receive my order compared to other stores for the same purchases.badly managed after-sales service complicated to get someone and when you get there they do not do what they tell you on the phone! In short, I won't be going to them again and I don't recommend it.

The tracking and delivery nothing to complain about, however I received a figurine with a broken hand while the box was in good condition, a spot of glue is settled but it is an inconvenience to avoid.

The figurines are great, they always arrive in perfect condition ???? however I have to take 1 star off because the deadlines for pre-orders are never met. I pre-ordered 2 figurines 1 year ago, they were supposed to arrive in July and I received them at the end of October. I had totally forgotten that I had made this purchase? In any case they are magnificent, I'm satisfied.

Very well packaged delivered quickly but lack of communication on the postponement of pre-orders but very fast and friendly customer service.

I pre-ordered two figurines and they arrived in superb condition, well protected and ahead of schedule. I'm very satisfied with my purchases!

The price is too high for the quality.