Customer reviews of CHIBI AKIHABARA

Hello,Thank you very much for your opinion! :DD Recently, suppliers have decided to deliver certain products in two shipments. We are only informed of this at the last moment and we are the first to regret these decisions. As a result, we are currently working on a way of notifying our customers when this happens, so that you can have better follow-up ^^Wishing you a good day & see you soon!

Hello,Thank you for sharing your experience of your order with us.Please let us know what we can do to improve the tracking of pre-orders by sending us an email at [email protected] ^^We remind you that you can see the projected release dates of products directly in your customer area, and that an email is sent if the product is delayed. Wishing you a pleasant day.

Hello,Thank you for sharing your experience about your order with us.Please feel free to send us an email at [email protected] and let us know what we could improve in order to get 5 stars :DV Wishing you a pleasant day.

Hello,We're very sorry that you had a bad experience with this order.According to the history we have concerning this situation:First of all, our customer service explained to you why your order was sent the first time by DPD, this one had passed a certain price, and this carrier is more adapted in these cases. The relay point then refused the parcel because it was too bulky, so it was returned to us. When this happens, an after-sales service request is made to our suppliers, but it can take a long time for the figurines to be exchanged, and our customer service department has warned you on this point.Concerning the shipment of the new figurine, we would like to remind you that we are in no way responsible for the actions of the carriers. Unfortunately, we have no control over the moment the package is entrusted to them, so it's not our fault if the courier doesn't show up. In addition, as our customer service department has informed you, you are not a resident of France, and therefore, when your parcel is entrusted to Colissimo, it must be passed on to another carrier in your country, which in your case is often DPD.We had taken your choice into account, only Colissimo works this way, and once again it's not our fault. From the numerous exchanges you had with our customer service, whether by telephone or e-mail, you already had all this information in your possession. Please believe that we are very sorry about this situation, and that we would have preferred it to have happened as usual: without any problem.Hoping to have clarified the problem concerning your order,Sincerely.

Hello,We're sorry that the DPD delivery driver didn't give you your parcel on time. Unfortunately, from the moment the parcel is given to the carrier, we no longer have control over their actions.For future occasions, we invite you to choose another carrier such as Colissimo, but also to report to DPD what happened with your parcel so that it doesn't happen again.Good day to you.

Hello, after checking with customer service, it seems that there has been some confusion, and we're very sorry about that. The situation is as follows: you have ordered a pre-ordered figurine which has been postponed by our suppliers on numerous occasions, which is unfortunately not our fault. You contacted our customer service department, who informed you that for the moment we had no information from our supplier and that we would contact them to find out more. And that's certainly where the confusion arose: you assumed on your own that we'd never get it. But we had confirmation from our supplier that we would receive it within the next two weeks. Following this, customer service indicated in their reply that suppliers do not notify us when a product is delayed, or if it is about to arrive. We ourselves have to request information on a particular product before we can pass it on to you. As a result, since you requested a cancellation with refund, your order was cancelled (which is a pity, since we're going to receive the figurine), and you were refunded. We are, once again, sincerely sorry that you have misunderstood your exchanges with our customer service department, the written word can often be misinterpreted, it happens. We wish you a good day.

Hello,Thank you for your feedback! :DNWe would like to remind you that from the moment the parcel is entrusted to the carrier, we no longer have control over their actions and possible delays in delivery to our customers. From what we've been able to see of your order, it was dispatched on 29/08 and received on 01/09, which is a rather short lead time. Wishing you a good day & see you soon! ^^

Hello,First of all, thank you very much for your review & your order:DL wait for shipment of your package in your case was normal: you had chosen the payment in installments by check.This means of payment has a longer processing than a payment by CB or Paypal.As explained to you by our customer service, it is only when all checks are cashed that your order is shipped. There is then a waiting period of 10 to 15 days when the last cheque is deposited, in case there is a return from the bank. For future orders, we advise you to choose another, faster payment method if you wish to receive your products more quickly. Paypal, for example, offers payment in several instalments :)Wishing you a pleasant day & see you soon on our site!

Hello,First of all, thank you for your feedback :)We have questioned our team about your support request, but we have nothing on this subject, it is certainly the DPD carrier you are talking about. Unfortunately, we have no control over the actions & services of the carriers we work with. However, you can always open a ticket on our site if you need to, for any questions regarding your orders, our products or the status of the shipment. :DV Wishing you a good day & see you soon!

Hello,We're sorry to hear that you found the delivery time long, but according to the history of your order, it was placed and prepared the day before a weekend. Remember that, depending on your location, it takes between 2 and 4 working days for your order to be delivered. Your parcel was entrusted to the carrier on Friday, and you received it on Tuesday. You have therefore received your parcel within a perfectly normal timeframe :)Wishing you a good day,Sincerely.

Hello,We're really sorry for the feeling you've experienced.The situation is as follows: you opened a ticket to ask for information about your order, which included a pre-ordered figurine & one that was in stock. Our customer service department replied, trying to give you as much information as possible. The written word can sometimes be misinterpreted, and we are sincerely sorry for this. We wish you a good day.

Hello,Thank you for sharing your experience :)Pre-orders are often postponed by suppliers/manufacturers, and unfortunately we are powerless against these changes that may occur.Wishing you a good day ^^

Hello,We're sorry to hear that your parcel arrived in this condition, but we're reassured that nothing is missing! Unfortunately, this is not our fault, as we have no control over the actions of the carriers. When this happens, we advise you to make a reservation with the deliverer, and even contact their services to report the problem encountered.wishing you a good day.

Hello,Thank you for your feedback. First of all, unfortunately we don't all have the same suppliers, and some may have them sooner than others (with imports, for example). In addition, our supplier had decided to deliver the figurine in two shipments, and we're taking note of this and will improve on it. When this happens, don't hesitate to contact our customer service and send us photos.wishing you a good day! :)

Hello,Thank you for sharing your experience. :)Please let us know what we can improve to get 5 stars :DV Wishing you a pleasant day ^^

Hello,Thank you for your review! Please let us know what we can improve to get 5 stars :D Wishing you a pleasant day and see you soon :)

Hello,Thank you for your feedback! Unfortunately, we have no control over the decisions and behaviour of the delivery services we work with. For the next time, we advise you to choose Colissimo if DPD does not suit you :)Have a nice day & see you soon on our site!

Hello,We're very sorry for the inconvenience. We can confirm that this figurine is not in stock, it was an error if it still appeared on the site. We are aware that products can have manufacturing defects, which is why if we had had the product in stock, we would have exchanged it directly as we usually do.In addition, our customer service department has offered you a 10% discount voucher on a future order as a gesture of goodwill following the defect found or an exchange with another product.Our customer service department responded today to your ticket, thank you for providing a response so that we can do what is necessary.Sincerely.M.A.J.: Unfortunately, we never received a response from this customer following our message.

Hello,Thank you for your feedback :DC Concerning the relay points, this only concerns DPD, whose module is currently experiencing some bugs. We are aware of this problem, and we are actively working so that our customers can again choose the desired relay point without it being automatically selected :) Wishing you a nice day & see you soon ^^

Hello, Thank you for your feedback, which I'm passing on to the order department to improve our deliveries. We will take care to protect them as much as possible. Don't hesitate to report any attempted thefts to your carrier (La Poste). We'll do the same for you. We apologize for the inconvenience. Yours faithfully

HelloThank you for your opinion Good day

HelloSuppliers give us delivery dates. Unfortunately they can change this date at any time for various reasons. We have posted a message on our blog to explain the situation. Our customer service is also available to answer any questions you may have. We are delighted to hear that your figurine has arrived and is in your hands. Sincerely

HelloThank you for your opinion Sincerely

Hello,Thank you for your feedback! :)The dates given to us by suppliers can be changed at any time, and we are unfortunately powerless against these decisions.This is why we have implemented several things over the last few months:- You can check the projected release date of your pre-orders directly in the "Your Preorders" tab of your customer area at any time, even if the product is no longer online. In addition, don't hesitate to contact our customer service team, who will be happy to answer any questions you may have! :DP For more information on pre-orders, please read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Have a nice day & see you soon!

Hello,Our customer service department has sent you an e-mail dated 11/07 in order to obtain more information on what you have indicated in your review.If you have encountered a problem with the delivery, you can contact our customer service department as indicated on our truspilot page. Our after-sales service remains at your disposal.

Hello,We have notified our Customer Service team, who sent you an e-mail yesterday morning to get more details and also to see what can be done about your figurine. If you encounter a problem on our site, please do not hesitate to contact us by e-mail, telephone or even on social networks when this is not possible otherwise. If you encounter a problem on our site, please do not hesitate to contact us by e-mail, telephone or even on social networks when this is not otherwise possible. We look forward to hearing from you.

HelloThank you for your feedbackGood day

Hello,Thank you for your feedback! :)The dates given to us by suppliers can be changed at any time by them, and we are unfortunately powerless against these decisions. That's why we've put several things in place over the last few months: - You can check the expected release date of your pre-orders directly in the "Your Pre-orders" tab of your customer area at any time, even if the product is no longer online. Don't hesitate to contact our customer service team, who will be happy to answer any questions you may have! :DP For more information on pre-orders, please read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Have a nice day & see you soon!

Hello,Thank you very much for your feedback :DThere may be some delays when it comes to pre-orders, unfortunately this is not our fault, but that of the suppliers and sometimes even the manufacturer. The date indicated on pre-orders is provisional and may be changed at any time by the suppliers. For more information, we invite you to read the dedicated article on our blog: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Wishing you a nice day & see you soon!

Hello,First of all, thank you for your review :)We base ourselves on market prices, and we're pretty much in the same price range as our competitors. Wishing you a pleasant day & see you soon ^^

Hello,Thank you for your feedback :)Pre-ordered products can unfortunately often be postponed by our suppliers. The dates we are given can be changed at any time by them, and there is nothing we can do about this. For more information on pre-orders, we invite you to read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Wishing you a pleasant day & see you soon! :D

Hello !We are sincerely sorry for this inconvenience.The situation is as follows according to the tracking of your package: your package was presented to you by the delivery person twice, and was available at a relay point between these two attempts (from 26.04.2023 to 05.05.2023).As a result, you had the possibility of being able to pick it up at a relay point, or to receive it at home following the emails and messages that the DPD carrier sent you.Since you have not recovered your package, it is therefore returned to the sender (us).You asked us for a refund, and opened a PayPal dispute from the start while the package was still in a relay point. We cannot issue refunds until the package has returned to our premises.Rest assured, as soon as we have your package (currently being returned) on our premises, your refund will be made.You will understand, I hope, that our customer service could not accede to your refund request at that time, until the parcel was returned to our premises. This will be done when we have received the package.We are at your entire disposal if you need more information.Best regards.UPDATE: We have received the return package, as a result we have made the refund. Our customer service has responded to all your messages, even the most violent, as in your opinion on Trustpilot.

Hello,Thank you for sharing your opinion about your order with us! Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!

Hello,Thank you for your feedback :)On our side, we confirm that it was noted that your package should arrive in the relay point: l'Arum des fleurs in Nogent. It may happen that the carrier decides to drop off packages at another relay point, for a variety of reasons, and this is unfortunately beyond our control.wishing you a good day & see you soon!

Hello,Thank you for your feedback :)Unfortunately, pre-orders can often be postponed by our suppliers. For more information on pre-orders, please read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Wishing you a pleasant day & see you soon! :D

Hello,We're sorry to hear that your experience was not entirely satisfactory.The situation is as follows: your order consisted of a pre-ordered product scheduled for release in April, or May at the latest. This product arrived at our premises on 15/05 and was dispatched to you as soon as it was received, as indicated by our customer service department.Please note that the date indicated on the counter does not mean that the figurine will be delivered to you on that day, or that it will arrive at our premises on D-day. For more information on pre-orders, please read the dedicated article on our blog: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlNous We thank you for your purchase and remain at your disposal for any further information you may require.

Hello,Thank you for your feedback :)At the time you placed your order, we were experiencing problems with the site's emails, which is why you were not notified of the progress of your order at that time. This was only temporary, the problem is now solved ^^Please excuse us for the inconvenience, wishing you a good day!

Hello,Thank you for your review :)Please excuse us, at the time you placed your order, we were experiencing problems with the site emails, that's why you were not notified of the progress of your order at that time. This was only temporary, the problem is now solved ^^Wishing you a nice day!

Hello,We're very sorry to hear that your figurine arrived broken.After reviewing your SAV ticket, we can confirm that customer service replied to you on 11/04.It can happen that during transport, even with the protections, the figurines inside the boxes move a little and the fragile parts can therefore break.We therefore invite you to read the last message that customer service sent you and thus be able to help you solve this problem. We hope to hear from you soon, and wish you a pleasant day.

Hello,Thank you for your feedback :) Unfortunately, we don't have control over our suppliers' delivery times and we can't predict their delays if any. If you have any questions about your order, please don't hesitate to contact our customer service team, who will be happy to answer them :)Have a nice day & see you soon!