Customer reviews of CHIBI AKIHABARA

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 2 958 published reviews

Summary of reviews

The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.

Reviews 1, 2, 3 and 4 stars

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C
Caroline
Rating: 2 out of 5
following a purchase from 28/03/2023
I waited months for my package to arrive. It was for Christmas and arrived in March without any information. I thought I'd never receive it when it arrived.
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Response from CHIBI AKIHABARA
Hello,We apologize for the delay. Unfortunately, we have no control over our suppliers' delivery times and cannot predict any delays. The date indicated on pre-order products is for information purposes only and can often be changed at any time by the supplier and sometimes by the manufacturer itself.as soon as pre-orders are received at our premises, they are dispatched immediately to our customers, whom we do not wish to keep waiting any longer. :)Wishing you a good day.
M
Mme G.
Rating: 3 out of 5
following a purchase from 16/03/2023
I'm very satisfied with my purchase but a little less by the very long delay in receiving it; item bought at the beginning of December and received in March. I know that Chibi Akihabara is not responsible for this, but I had to call to get an update. I would have appreciated being kept informed.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :) We are sorry for the delay, unfortunately, as you have indicated, we have no control over our suppliers' delivery times. The date indicated on pre-orders is for information only and can be changed at any time by the supplier. We're aware of the point you've made in your review, which is why we've been working on a tool to keep our customers informed at all times of the release date of their pre-orders :) From now on, you can consult the provisional release date of your pre-orders directly in our new "Your Pre-orders" tab in your customer area. What's more, an e-mail will soon be sent to you when the date of a product is postponed, so you'll always be informed. Of course, if you have any questions, our customer service team is always on hand to answer them ;)Have a nice day & see you soon!
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Utilisatrice
Rating: 3 out of 5
following a purchase from 09/03/2023
Nice gift with two drawbacks: the expression of the eyes is less tender than on the photos and the protective plastic on which it rests was broken. A shame for a gift. Otherwise a nice collector's item.
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Response from CHIBI AKIHABARA
Hello,We're sorry to hear that your figurine has defects. If you wish, we can offer you an exchange, but for this, we would be grateful if you could send a message to our customer service department with photos showing the defects you have noticed: https://chibi-akihabara.com/support/nouveau-ticketIl It can happen that figurines have manufacturing defects, so please do not hesitate to contact us when this is the case, we can always do something for you :)Looking forward to hearing from you,Wishing you a good day.
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David D.
Rating: 3 out of 5
following a purchase from 10/03/2023
Did not warn when a product was unavailable. Waited 3 months for product. Otherwise, good figurines. Also prices can be more expensive than other sites.
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Response from CHIBI AKIHABARA
Hello,We are sorry that you are not fully satisfied with our services. The figurine you pre-ordered is still in "awaiting supplier delivery" status, and this is indicated on the relevant product sheet directly on our site. So it's not "unavailable", it just hasn't arrived at our premises yet :)We understand the impatience our customers can feel when a product isn't out yet, which is why we offer solutions when the wait becomes too long for you :) Don't hesitate to contact customer service, as you did. :DV Wishing you a good day.
M
Marina P.
Rating: 4 out of 5
following a purchase from 08/03/2023
Arrived quickly and in good condition
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
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Itachi_madara_
Rating: 4 out of 5
following a purchase from 08/03/2023
Good quality
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! Please let us know what we could improve in order to obtain 5 stars :)Wishing you a pleasant day & see you soon!
A
Alyssa D.
Rating: 2 out of 5
following a purchase from 05/03/2023
Received quickly, but it's not the one I ordered! It's the same person, so it fits, it's very pretty, but I'm disappointed to give a gift that's not the one I chose...
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Response from CHIBI AKIHABARA
Hello, We're sorry you didn't receive the right figurine. Could you please contact us at customer service ( https://chibi-akihabara.com/support/nouveau-ticket ) as to our knowledge, we have not received any message from you concerning this problem since we received the package on March 6th. Don't hesitate to contact customer service if you encounter a problem, our team is here to help :) UPDATE 13/03: Further to the message you sent us, as you explained, it would appear that the person who received the wrong figurine is nonetheless satisfied, that he likes his gift and does not wish to exchange it.
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Aymeric
Rating: 4 out of 5
following a purchase from 28/02/2023
Parcel received quickly knowing that I live in the dom-tom. Well packed, nothing to complain about, except that normally for the dom items should be sold tax free but this is not the case on the site.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :)We understand that this is annoying, unfortunately, customs fees are beyond our control.wishing you a good day,Sincerely.
T
Tony B.
Rating: 1 out of 5
following a purchase from 28/02/2023
Broken figurine
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Response from CHIBI AKIHABARA
Hello,We are very sorry that your figurine arrived broken.as the customer service has informed you: we have made a service request to our supplier to replace your figurine and the delay is a little long.It is regrettable that you have already noted when the process has just been launched ... We will get back to you as soon as we have a return from our supplier regarding this figurine exchange.Sincerely.
L
Linda K.
Rating: 1 out of 5
following a purchase from 05/03/2023
I bought four Demon Slayer miniatures (Tanjiro, Nezuko, Zenitsu and Inosuke) from Furyu at the Made in Asia at the end of the convention on Sunday 05/03, each for 25. Happy to return home with my four boxes, I was shocked to see that my Nezuko and Tanjiro figures were broken and wrapped in bubble wrap. Tanjiro's arm notch was broken in the shoulder, and I had to repair it with strong glue. Nezuko's flames had been glued back into her hand (traces of glue) and not in the right direction, so the figure's structure wasn't stable. So I was really disappointed to end my day with a disappointing purchase. Fortunately, the Zenitsu and Inosuke figurines were in very good condition. But hey, 50 of disappointment, it's very expensive for little 7cm high figurines.P.S. : I glued the figurines back together myself because I bought them on the spot (so not on your site, so no reference number), couldn't post photos to confirm my statements, and having seen the other comment from Baptiste Deroeux's Made in Asia purchase about your marketing professionalism (supposedly, one of your salesmen said you had the lowest prices, when clearly you didn't, you just had the figures I wanted), I had absolutely no expectation of receiving a refund or exchange from you, and you confirm this with your review below.
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Response from CHIBI AKIHABARA
Hello,We are sorry to hear that these two figurines are broken. It can happen that during transport, the figurines inside the boxes move a little and the fragile parts can therefore break. However, it's strange that these two figurines should be, as you say, "repackaged in bubble wrap" & "glued back together", as we only sell official new products. Since you didn't contact our customer service before repairing them, we won't be able to offer you an exchange... UPDATE: Even if you don't have a part number, you can still open a service ticket on our website. We do everything we can to help our customers, even those we meet at trade fairs, so please don't hesitate to contact us! In your case, we can do nothing more, because in order to be able to do what's necessary (exchange or other), the figurines must remain in their original condition and not have been modified in any way (glued back together, for example), so that we can notify the supplier concerned that the figurines are damaged. As everywhere else, you'll find more expensive products in one store, and cheaper ones in another. On our stands, we don't force you to buy, and visitors can choose where they buy their figurines. Best regards.
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Mollock
Rating: 2 out of 5
following a purchase from 26/02/2023
Much too expensive for little plastic things made in a Chinese factory, the cardboard box is more expensive than the product.
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Response from CHIBI AKIHABARA
Hello,According to the order you placed, you were able to take advantage of our Christmas offer. This offer allowed you to benefit from two free products if your order exceeded certain thresholds, and there were many free products to choose from. From what we can see, the price of the figurine you've ordered is legitimate: it's 1/8 scale; publisher: GoodSmile Compagny, who produce very good figurines.wishing you a good day,Sincerely.
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Guillaume G.
Rating: 4 out of 5
following a purchase from 06/02/2023
good product and good communication.4 stars because parcels received 1 week later instead of 48 h announced.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)We apologize for the delay in delivery. We had just received a large shipment, which can sometimes slightly delay the shipment of packages.wishing you a pleasant day,Sincerely.
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Mickaël J.
Rating: 3 out of 5
following a purchase from 21/02/2023
the DPD driver didn't give me the parcel personally against signature and security code as planned but apart from that rout went well so nothing else to report.
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Response from CHIBI AKIHABARA
Hello,We are sorry for the inconvenience. We will pass on the information to DPD, and we invite you to do the same on your side. It's a pity that the carrier's actions penalize us, as they are unfortunately beyond our control... Wishing you a good day.
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NTVN
Rating: 4 out of 5
following a purchase from 14/02/2023
Good service, serious and fast
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! Please let us know what we can improve to get 5 stars :D Wishing you a pleasant day & see you soon on our site!
L
Lionel A.
Rating: 1 out of 5
following a purchase from 02/02/2023
1 Item was unavailable: but as payment was made = choice between another item or a voucher (valid only for 1 year, which was not specified when the choice was made): I don't like this practice because I don't necessarily want or need to buy again. No refund possible even though the item was marked available at the time of ordering!
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Response from CHIBI AKIHABARA
Hello,We are sorry that this experience did not correspond to your expectations.after taking note of your case, the concerned service proposed you several options concerning the article which was not available any more, following which, you chose to take the credit note.if these options did not suit you, it was enough for you to answer us and to announce it. We are very attentive to our customers' needs, and we want them to be satisfied. That's why a request for a refund would have been possible, but you didn't come forward after our last e-mail on February 2.
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Elidjah
Rating: 3 out of 5
following a purchase from 19/12/2022
A rather interesting catalog, just a little (very) annoyed that my order took over 2 months to arrive, basically it was a gift for Christmas....
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Response from CHIBI AKIHABARA
Hello,We are very sorry that this experience did not meet your expectations.this product, as you know, was on pre-order and its release was delayed by our supplier. Please accept our apologies for our supplier's delay.
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Cédric W.
Rating: 4 out of 5
following a purchase from 11/02/2023
figurine box a little damaged despite a little protection in the coli box. too bad
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Response from CHIBI AKIHABARA
Hello,Thank you for your opinion! :)It can happen that even with the protections, the boxes of figurines can undergo small shocks during transport. Wishing you a good day.
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Cédric
Rating: 2 out of 5
following a purchase from 08/02/2023
Parcel received intact but product broken for the second time
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Response from CHIBI AKIHABARA
Hello,We're sorry to hear that your figurine arrived broken, but we've responded to your after-sales service request and we're still waiting for the photos of the broken figurine we asked you to send us.In the case of the first figurine that appears to have arrived broken, we have no record of any request or other action on your part. If this happens, don't hesitate to contact us and send us photos (within 2 weeks of receipt) so that we can exchange the figurine. We would be grateful if you could send us the photos requested on 15/02 to the After-Sales Service.
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Laulie
Rating: 4 out of 5
following a purchase from 03/02/2023
Very good! Waited a little long but the packaging was appropriate and the products perfect. Very happy with my purchases and the figurine offered! (December promotion)
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DNWe were waiting to receive the figurines you had pre-ordered before sending you your order in full. If the wait becomes too long for you, don't hesitate to contact customer service, because if your order includes products in stock and on pre-order, we can offer to split the order into two shipments. Wishing you a pleasant day.
J
Julien L.
Rating: 4 out of 5
following a purchase from 25/01/2023
Fast delivery, package in good condition.
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Response from CHIBI AKIHABARA
Hello,Thank you for leaving a review! Please let us know what we can improve to get 5 stars :DV Wishing you a pleasant day.
K
Katleen
Rating: 2 out of 5
following a purchase from 26/01/2023
Broken voldemort wand
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Response from CHIBI AKIHABARA
Hello,We're sorry to hear that your figurine arrived broken. We understand your disappointment, and it is regrettable that we are penalized when we can offer you several options to resolve this problem of broken figurine.We would be grateful if you could contact our customer service so that we can help you as best we can, because we have not had any message from you on this subject since receiving your package on 27/01/2023. Yours faithfully
E
Emy. F.
Rating: 4 out of 5
following a purchase from 20/01/2023
I recommend this site, which I find very reliable.order received promptly, even a little before the date indicated.the figurine looks good, although the colors in the photo are not quite a reflection of reality, but it's still beautiful.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your constructive feedback! :DV Wishing you a pleasant day & see you soon!
J
Justin A.
Rating: 1 out of 5
following a purchase from 11/01/2023
I still don't have my parcel
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Response from CHIBI AKIHABARA
Hello,We are sorry, as customer service has explained, we have opened an investigation with the carrier and we are still waiting for a response from him. We understand your disappointment, and it is regrettable that the carrier's error should penalize us when the investigation is still not complete...Sincerely.
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Guillaume
Rating: 2 out of 5
following a purchase from 01/01/2023
Figurine delivered damaged4 days to get a response from supportA very bad experience
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Response from CHIBI AKIHABARA
Hello,We are sorry that your experience with us did not fully satisfy you. However, as we told you, we haven't received any tickets from you, apart from your e-mail on Monday. We explained the procedure to you the same day and sent you a return label. As soon as we receive the damaged figurine at our premises, we will send you a new one. We wish you a good day.
T
Theo H.
Rating: 3 out of 5
following a purchase from 04/12/2022
I'm taking away 2 stars for the fact that I ordered several things, including 2 predefined baskets that I'm very fond of, even if there's a note saying if not in stock replaced but replaced on 17products 14products for a single basket I find this limited, why put a list. Then in the replacement it is not even logical, replaced the salted elements by sweetened I had literally 1seul element salted, moreover not even directly edible because they are broths of cubes and it is exactly the same situation for my 2 basket. Very above the baskets I think above a certain number of replacement of element of the basket we should be warned to know if we continue the purchase. I don't take into account the expected delivery time of 2 days to finally have my product 12 days later but this is excusable because it's a busy period so no worries. The packaging was correct, there was no problem with the figurines I ordered, no broken parts. I think that my situation is justifiable in relation to the fact that it was the holidays and maybe outside the holidays baskets are good, but on top anyway. I'm leaving 3 stars because I think it's rare to find a reliable French site and my problem isn't one of reliability.
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Response from CHIBI AKIHABARA
Hello,We're sorry to hear that you weren't satisfied with the Chibi Sweet Boxes. Indeed, these boxes are composed with the available stock, and at the end of the year we had many products of the grocery in rupture, please excuse us. Be reassured, we took well into account your remarks and we will transmit your message to our person in charge to find a solution on this subject. Wishing you a pleasant day.
S
Sophie B.
Rating: 4 out of 5
following a purchase from 15/12/2022
Arrived in good condition and quickly (after 5 days)
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :D Wishing you a pleasant day.
F
Florian
Rating: 4 out of 5
following a purchase from 21/12/2022
A message or notification that there has been a delay might be an idea for improvement.
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Response from CHIBI AKIHABARA
Hello,Thank you for your opinion! The actions of the carriers are unfortunately beyond our control... Do not hesitate to let us know what we could improve in order to obtain 5 stars :D Wishing you a pleasant day.
I
Isabel D.
Rating: 3 out of 5
following a purchase from 08/12/2022
Two orders paid for in advance and postponed several times, with delays in delivery.
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Response from CHIBI AKIHABARA
Hello,We apologize for the delay. Unfortunately, we have no control over our suppliers' delivery times and cannot predict their delays if any...
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Broly
Rating: 3 out of 5
following a purchase from 15/12/2022
Good site very fast shipping.r.a.s.En revanche figurine dbz mal collé au niveau des cheveux....en temps que collectionneurs je suis déçu de la qualité. mais pas la faute de chibi mais du fabriquant .après pour une figurine à 80 euros .elle et inexposable car très très ugly donc 80euro de perdu
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback & understanding! Indeed, the figurines may have manufacturing defects that are beyond our control. Wishing you a pleasant day.
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Lolo
Rating: 4 out of 5
following a purchase from 04/12/2022
Easy ordering on the site, delivery time a little long after ordering.
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Response from CHIBI AKIHABARA
Hello,Please excuse us for the delay, with the holiday season, order processing took longer than usual. Thank you for sharing your opinion! Wishing you a nice day :D
S
Sophie R.
Rating: 3 out of 5
following a purchase from 22/12/2022
Sweet box sent haphazardly in a cardboard boxNot even a word or a wrappingCorrect products without more
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Response from CHIBI AKIHABARA
Hello,We are sorry that this experience did not meet your expectations. As indicated in the Chibi Sweet Box description, the products are not currently shipped in a box with our site's logo. Wishing you a pleasant day.
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Nelly
Rating: 4 out of 5
following a purchase from 19/12/2022
Very nice figurine
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! Do not hesitate to let us know what we could improve in order to get 5 stars :DV Wishing you a pleasant day.
Y
Yannic D.
Rating: 1 out of 5
following a purchase from 18/12/2022
broken figurine so far not serious not their fault but the customer service that does not respond (automatic mail) I respond to their request for information but then I receive the automatic mail again he's fucking with me
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Response from CHIBI AKIHABARA
Hello,We apologize for the inconvenience. The second email we received was sent by mistake by customer service. The after-sales service will contact you shortly regarding your concern.
D
Dorine
Rating: 2 out of 5
following a purchase from 20/12/2022
Order cancelled with great difficulty 2 weeks ago and I still have not been reimbursed.
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Response from CHIBI AKIHABARA
Hello,We're sorry, we were a little confused because your review does not correspond to the order you canceled, since you received it. The other order was cancelled on December 8, so don't worry, refunds are made within 15 days :) Hoping you're satisfied with your order, and wishing you happy holidays and a good day! :D
C
Charline S.
Rating: 2 out of 5
following a purchase from 03/12/2022
Delays not respected in relation to the site. Support that responds when it suits them - Infamous support, I think that even FNAC does better.EditIf you do not assume the deadlines do not get ahead with false advertising.Paypal has contacted me to give me right. Sincerely a customer who will never order again! Order of the 4th received on the 12th, almost a week late! :)
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Response from CHIBI AKIHABARA
Hello,We apologize for the delay, as customer service explained to you, with the holiday season and Black Friday, order processing is taking longer than usual. Following your complaint, the returns procedure has been sent to you by our after-sales service. Please do not hesitate to contact us again if necessary.
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Kevin P.
Rating: 4 out of 5
following a purchase from 18/12/2022
The delivery was fast! However, the name of the item was written on the box and this unfortunately spoiled my surprise for my girlfriend's Christmas present.
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! Unfortunately, as the resin packages are very large, we don't have the possibility of repackaging it, and so indeed the name is noted on the package. We're sorry for the inconvenience, and hope that this gift will have been more than useful to him! Wishing you a happy holiday and a good day!
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Client
Rating: 4 out of 5
following a purchase from 08/12/2022
Perfect items. Disappointing place of delivery, not the one requested.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! During the Christmas period, the relay points are overloaded, and it sometimes happens that the carriers distribute the goods over several collection points. We apologize for the inconvenience and wish you a pleasant day.
J
Johnny
Rating: 2 out of 5
following a purchase from 12/12/2022
2 orders received out of 6 without any intervention on my part I still won't have any news, moreover no effort on their part for my order search via my account or name...
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Response from CHIBI AKIHABARA
Hello,We are sorry for the delay, customer service is currently dealing with your case so that your packages are sent as soon as possible.Wishing you a good day.
L
Lisa G.
Rating: 4 out of 5
following a purchase from 30/11/2022
Difficulties because the parcel was not collected and I was not informed. But after a few exchanges, the refund was made.
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Response from CHIBI AKIHABARA
Hello,We've received your customer service message and we'll be in touch shortly. Concerning the shipment of your parcel, the carrier you have chosen will send you an e-mail, then 2 sms: one the day before its arrival in the relay point, and one the day of its reception. We are sorry that you were unable to receive your parcel, we will proceed with the refund as soon as possible.wishing you a good day.cordially.
H
Hubert
Rating: 4 out of 5
following a purchase from 07/12/2022
So nothing to say about shipping, very fast, but some figurines were really very small, very disappointed.
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Response from CHIBI AKIHABARA
Hello,Thank you for leaving a review! The size of the figurines is indicated on the product sheet as well as other additional information. Wishing you a nice day.