The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
Very satisfied with my first order. It was a pre-order that was delayed in shipment, but customer service was reassuring, offering alternatives in case it took too long.
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Response from CHIBI AKIHABARA
HelloThank you for your comment
S
Siquier Y.
Rating: 4 out of 5
following a purchase from 18/05/2022
purchase corresponds to my expectations; well reproduced figurine etc....
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Response from CHIBI AKIHABARA
HelloThank you
G
Gaëtan L.
Rating: 4 out of 5
following a purchase from 16/05/2022
Good overall, despite multiple delays in delivery due to supplier waiting.
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Response from CHIBI AKIHABARA
HelloWe would like to apologize on behalf of our suppliers for the delay caused by the COVID and the severe containment in China, which is delaying a lot of things. A point for which we are not responsible, but which deprives us of a star.
S
Steeven
Rating: 1 out of 5
following a purchase from 15/05/2022
Customs fees for each package.
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Response from CHIBI AKIHABARA
HelloWe are sorry that you have to pay customs fees. Unfortunately, living abroad it's a risk despite the information they ask us for. With customs, it's hit or miss, and we're sorry, we have no control over it, but obviously, you're penalizing us. Yours sincerely
A
Allan G.
Rating: 3 out of 5
following a purchase from 13/05/2022
Usually I had a good experience with this site but unfortunately with my last order it was not the case, one of the boxes of my figurines was in bad condition, some bumps all over the box and some parts of the box were missing that I found in the package.
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Response from CHIBI AKIHABARA
HelloWe are sorry that this new experience is negative. Have you contacted customer service at: [email protected] and sent all the photos showing the condition? Sincerely
A
Albane F.
Rating: 4 out of 5
following a purchase from 11/05/2022
I ordered this figurine more than a year ago... despite the wait, it arrived very late and without any real explanation... I was browsing the site and I still saw the figurine in pre-order when it should no longer be... it was really tiring because there is no explanation... I had to send requests in order to get the answer to my question.Despite everything, customer service is top, they respond quickly and the exchange of the package is always very well.
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Response from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. If the figurine was still online with the mention pre-order, it is because it had been postponed by the manufacturer. We are working on a system to notify customers, but it will take time. We also have a forum, accessible to all without registration, which has twice indicated delays in figurines, one of them with an explanation of the delay. We are also always available on social networks: facebook, twitter and insta to answer questions, or via customer service. Sincerely
N
Nacime B.
Rating: 4 out of 5
following a purchase from 11/05/2022
Well received (a little late compared to physical stores that already had it for 1 month but I cross that it is not your fault)
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Response from CHIBI AKIHABARA
HelloWe would like to apologize on behalf of our suppliers for the delay in the delivery of our products, which has cost us one star. Sincerely
K
Kelig B.
Rating: 4 out of 5
following a purchase from 11/05/2022
Figurine well received, better than the 1st with defects, nevertheless a small overpainting on the shorts (left leg) But the figurine remains clean ^^
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Response from CHIBI AKIHABARA
HelloWe're sorry for the inconvenience. Unfortunately, it happens that factory-made figurines suffer from defects. As a retailer, we have no control over manufacturing, but we do exchange products when these are too obvious. Sincerely
L
Ll
Rating: 1 out of 5
following a purchase from 07/05/2022
2 figurines purchased: the boxes are completely destroyed, as the cardboard was obviously not well taped.
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Response from CHIBI AKIHABARA
HelloWe are very sorry for the inconvenience. Have you contacted customer service and sent photos of the completely destroyed boxes? Sincerely
J
Jeremy R.
Rating: 2 out of 5
following a purchase from 04/05/2022
A parcel that was supposed to be a Christmas present arrived at the end of April (that can happen, no worries) but when we asked for information about the parcel we had the impression that we were bothering them, they replied to us a long time later and in the end once the parcel had been received no co gesture or at least a short note to apologize for the inconvenience and the waiting time. I'm very disappointed by my experience.
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Response from CHIBI AKIHABARA
Hello,We are very sorry that your experience has been so negative. The pandemic situation has meant that many products have been postponed to a later date. Despite our reminders, we do not always obtain new dates. This is beyond our control. We try to communicate as much as possible about the information we have. There are 2 topics open on our forum (accessible to everyone) explaining the situation, giving new dates when we manage to get them. We change counters whenever possible. We're trying to work on a better communication tool. This takes time. However, we are always available to answer questions, whether via the networks or by contacting us, and we are never bothered to answer. The way a text is written can sometimes be misleading, with people thinking one thing when it's not the case. Our priority is to satisfy our customers. We apologize on behalf of our suppliers for this long delay and we also apologize for this sudden bad experience. Sincerely
L
Lauriane L.
Rating: 4 out of 5
following a purchase from 27/04/2022
Products sound good
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Response from CHIBI AKIHABARA
HelloThanks for your feedback
L
Ludovic
Rating: 4 out of 5
following a purchase from 27/04/2022
Perfect figurines Too bad there is a delay in delivery (5 days late)
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Response from CHIBI AKIHABARA
HelloWe apologize for the delay. We've been busy with conventions, so our teams were small and doing their best to ship orders. It happens that we are a little late. Fortunately, your package arrived safely. Sincerely
K
Kevyn
Rating: 3 out of 5
following a purchase from 26/04/2022
Packaging a little light and figurine box damaged but figurine intact otherwise fast delivery
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Response from CHIBI AKIHABARA
HelloWe're really sorry about this inconvenience. Have you contacted customer service? We will be even more careful next time.
K
Kerim Y.
Rating: 1 out of 5
following a purchase from 21/04/2022
Not packed in a box zoro's sword was twisted I do not congratulate
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Response from CHIBI AKIHABARA
Hello We are very sorry about this bad experience. We have no control over Banpresto's packaging inside the box (if that's what you mean, as we can't be more specific). We cannot open the boxes to check, otherwise the figurine would lose its authenticity. Please do not hesitate to contact customer service if you have not already done so. Sincerely
B
Bryan D.
Rating: 3 out of 5
following a purchase from 24/04/2022
Very good store, transport nothing to say except the packaging too light for me. It misses a part figurine of big size (60-90cm) see more. The surprise boxes are really not bad, good surprises are worth it. I recommend this store
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Response from CHIBI AKIHABARA
HelloThank you for recommending our store despite the 3 stars. We sell large figurines but the prices are not accessible to all our customers and our suppliers don't offer us enough on well-known licenses. However, I'll pass on your suggestion to the relevant department.
C
Client
Rating: 4 out of 5
following a purchase from 19/04/2022
I'm as satisfied as ever with my purchases.
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Response from CHIBI AKIHABARA
HelloThank you very muchDon't hesitate to tell us what we need to improve to get the 5 stars.
L
Lou-anne L.
Rating: 4 out of 5
following a purchase from 18/04/2022
Send on time, superb delivery
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Response from CHIBI AKIHABARA
HelloThank you very muchDon't hesitate to tell us what we need to improve to get the 5 stars.
C
Chaumet
Rating: 1 out of 5
following a purchase from 04/04/2022
They "forgot" to send the package. Knowing it was a birthday present.
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Response from CHIBI AKIHABARA
HelloWe would like to apologize for this inconvenience. This is not a regular occurrence in our department, and we have been taking great care not to repeat this incident.
A
Ayuka
Rating: 4 out of 5
following a purchase from 17/04/2022
Fast shipping. Perfect. I would have liked a box for my food box.
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Response from CHIBI AKIHABARA
HelloThank you for your feedback.it is clearly indicated in the product sheet that there is no container. Don't hesitate to read all the product sheets to avoid this kind of problem :)
L
Laurent G.
Rating: 4 out of 5
following a purchase from 14/04/2022
The parcel arrived without any problem except for the first parcel which got lost and was eventually returned but otherwise nothing to say about the second shipment.
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Response from CHIBI AKIHABARA
HelloPlease excuse us for this inconvenience. Thank you for your comment.
M
Marjolaine J.
Rating: 4 out of 5
following a purchase from 11/04/2022
Good value for money.the c18 seems quite small for the price but I did not pay attention to the size Otherwise very satisfied We find some figurine impossible to find in store.
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Response from CHIBI AKIHABARA
HelloThanks for the feedback, it's important to read the product descriptions carefully :)
M
Marie I.
Rating: 1 out of 5
following a purchase from 11/04/2022
Nothing received Not happy at all
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Response from CHIBI AKIHABARA
HelloCan you contact customer service to say that you have not received your order? We are available via the website by opening a ticket or at the following e-mail address: [email protected]
C
Corine
Rating: 4 out of 5
following a purchase from 06/04/2022
Hello I received my package on time Products impeccable Thank you
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Response from CHIBI AKIHABARA
Hello, Thank you for your comment. The 5 stars would really reflect your opinion ^^
G
Guillaume G.
Rating: 4 out of 5
following a purchase from 31/03/2022
Very fast delivery. Product a little more expensive than the competition but very satisfied with the speed of order processing and delivery.
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Response from CHIBI AKIHABARA
HelloThank you for your review
C
Casey S.
Rating: 1 out of 5
following a purchase from 05/04/2022
Poor packaging, the figure's 2 arms are broken.
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Response from CHIBI AKIHABARA
Hello, The figurines may arrive broken, but that doesn't always mean that the packaging is bad. You can contact our after-sales service via the contact form on our website. Best regards.
J
Jérémy
Rating: 3 out of 5
following a purchase from 04/04/2022
One of my figurines was perfect, the other had a manufacturing defect, so it had to be fitted together. The parcel was well cared for and sent quickly.
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Response from CHIBI AKIHABARA
HelloHave you contacted customer service regarding the manufacturing defect? Sincerely
J
Julien S.
Rating: 1 out of 5
following a purchase from 29/03/2022
Article not received...
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Response from CHIBI AKIHABARA
HelloCan you contact customer service? The history of your order indicates an email received on March 21 indicating that the order was being prepared, an email received on March 23 indicating that the order was being delivered. It was indicated on the 24th as having been delivered. Today is April 14th... We are at your disposal.
F
Florian G.
Rating: 4 out of 5
following a purchase from 29/03/2022
Very good site small downside delivery time colissimo too long order Monday received Friday but very happy with my order small advice d that c pay send and not wait 24h it wastes time for nothing otherwise very good
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Response from CHIBI AKIHABARA
HelloThank you for this message
D
Damien B.
Rating: 3 out of 5
following a purchase from 22/03/2022
The parcel arrived torn and open and was stuck back together with scotch tape.
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Response from CHIBI AKIHABARA
HelloWe apologize for this inconvenience. Please do not hesitate to contact customer service to report it. We hope the figurines were not damaged.
C
Charlene
Rating: 4 out of 5
following a purchase from 20/03/2022
Super fast delivery
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Response from CHIBI AKIHABARA
HelloThank you for your feedback.
A
Aka
Rating: 3 out of 5
following a purchase from 15/03/2022
Even if it's not chibi's fault, very little news or info on the preco. Ordered in May 2020 and never got any info either on site or in com. Otherwise ok service. Package intact.
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Response from CHIBI AKIHABARA
HelloWe are sorry for this. Please feel free to visit our forum where we post messages concerning the delays of the figurines. Link: https://chibi-akihabara.com/fr/forums/9-prochaines-sortiesNous for explanations of delays. As far as the lack of information is concerned, we are working on it and we invite our customers to contact us if they have any questions which we will answer. Sincerely
A
Aurélien M.
Rating: 4 out of 5
following a purchase from 13/03/2022
Could you please add a search filter on figurine size, just below the one on price? That would be great, as I don't have much room at home, so when I search for figurines on your site, I'm interested in those that are ~20 cm maximum.
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Response from CHIBI AKIHABARA
HelloThank you for your order. I will forward your request to the appropriate department :)
K
Kilian
Rating: 4 out of 5
following a purchase from 05/03/2022
The service is perfect and so is the packaging, my weekly shonen jump was well protected by paper and plastic to fill the void in the box.
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Response from CHIBI AKIHABARA
HelloThank you very much for your feedback. Don't hesitate to tell us what we need to improve to get the 5 stars :)
J
Jérémy C.
Rating: 4 out of 5
following a purchase from 09/03/2022
fast delivery but some boxes were damaged which is a pity
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Response from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. We will be more careful next time.
C
Coupae
Rating: 4 out of 5
following a purchase from 08/03/2022
good products. fast delivery super cool
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Response from CHIBI AKIHABARA
HelloThank you very much for your feedback. Don't hesitate to tell us what we need to improve to get the 5 stars :)
E
Emilien D.
Rating: 1 out of 5
following a purchase from 08/03/2022
Figurine box damaged!
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Response from CHIBI AKIHABARA
HelloWe're sorry about this. Did you contact customer service to find a solution before expressing your dissatisfaction here? Are the figurines damaged? We remain at your disposal via customer service. Sincerely
Q
Quentin G.
Rating: 4 out of 5
following a purchase from 07/03/2022
Very good but little information on the progress of the parcel
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Response from CHIBI AKIHABARA
Hello. Can you be more precise? Did you not receive the information emails concerning the processing of your order?
A
Alyssa C.
Rating: 4 out of 5
following a purchase from 06/03/2022
The figurine is beautiful and well worth the money.
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Response from CHIBI AKIHABARA
HelloThank you
S
Sindy D.
Rating: 3 out of 5
following a purchase from 22/02/2022
I bought a new figurine and received it with defects/stains, I'm quite disappointed.
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Response from CHIBI AKIHABARA
HelloDon't hesitate to contact the after-sales service if you haven't already done so and send photos showing the various faults.
P
Panda
Rating: 2 out of 5
following a purchase from 03/03/2022
Very disappointed compared to the ratings on this site. You don't need to have a problem with the order because the after-sales service sucks. It's after having been on other site and forum concerning chibi akihabara to make me another opinion that I saw that it had full of problem already and that in addition to that it suppresses all bad opinion (perhaps that this one will be also).In any case never more I will order at them.Réponse à Chibi Akihabara:Bonjour,Oui je vois que sur ce site il n'y a pas filtrage autant pour moi je retirer ce que j'ai dit et tant mieux si c'est le cas.Yes you talk about reviews on this site but without talking about reviews on the internet, I asked around me people who are used to buying figurines online, your site is not very in praise too.A procedure that is not explained anywhere and I find that you explain poorly at first you offer me a 10 percent credit or an exchange. Then you tell me to break the figurine when it's already broken without any explanation. What you also forgot to mention is that if I send it back, I have to pay the shipping costs myself, even though I'm the one who received it broken. Yes, I didn't reply, I was advised to insist, but I don't think there's any point, so I've decided to close the case, and I don't feel like paying for the return parcel as well. It'll cost me less, but I'll try to get someone to repair it for me and cover up the breakage a bit. I still received a figurine where I have nothing to say but if you've looked on Truspilot you must have seen it I've noted it well because it corresponds to what I ordered." Truspilot with 1?227 and a verified company flag. It's true that 89% positive reviews from many different customers doesn't carry much weight" as you say in this sentence so you don't have to worry about any negative reviews will not harm your sales and your regular customers.I also wish you a good dayCordially.
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Response from CHIBI AKIHABARA
Hello There is no filtering possible on Truspilot. All reviews posted by customers are visible and you can see (with a minimum of research on the platform) that negative reviews of Chibi are also present. It's easy to come and criticize our customer service without giving away your concerns. After checking your order reference, we've noticed that YOU refuse the procedure for changing figurines. This procedure is required by our supplier in order to replace the product. We've also offered you the alternative of returning the product to us, but to date we've had no response from you. It's up to you if you prefer to believe sites or forums where there are only negative reviews of our company, rather than a site like Truspilot with 1,227 and a verified company flag. It's true that 89% positive reviews from many different customers don't carry much weight. Wishing you a very good day.
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