The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
Hello,Thank you for your loyalty & your opinion! :DBay to you & see you soon!
J
Jasmin V.
Rating: 1 out of 5
following a purchase from 26/02/2024
Ende Februar bekam ich eine Figurenlieferung bestehend aus 6 unterschiedlichen Prize Figuren. Beim Auspacken stellte ich bei 2 Figuren einen Defekt fest. Eine abgebrochene Hand und ein abgebrochenes Accessoire.Also eröffnete ich am 22.02. ein Ticket, schilderte dies und machte vom Schaden jeweils ein Bild. Binnen von wenigen Minuten hatte ich eine Nachricht, ich möchte doch vom Schaden + Karton (von jeder Seite) ein Bild nachreichen. Sofort gemacht und abgesendet.Dann keine Antwort mehr. Am 24. Dann einmal nachgefragt, wie der Status ist.Keine Antwort bis zum 26.Die Antwort bestand dann quasi aus der Nachricht "jemand kümmert sich drum".Am Mittag vom 28. immer noch keine Antwort. Also mal etwas direkter und nachdrücklicher nachgefragt. Antwort bekommen mit "man kümmert sich darum "Am 29. Antwort bekommen, dass man die erste Retoure organisiert hätte (zur Figur mit der abgebrochenen Hand). Man hat auch extra überprüft, ob alles intakt wäre. Ich habe mich bedankt und nachgefragt, was denn mit der anderen Figur ist und ob es da Statusupdates gibt. Keine Antwort bis zum 4.3. Also schon 2 Wochen...Man schrieb, dass man nun auch generell die andere Figur organisiert hat (schickte auch Bilder mit, dass alles heile ist). Aber wo denn da bei meiner was kaputt wäre. Anstelle da im Ticket nochmal meine 11 Bilder und den Eingangstext zu lesen.Ich schickte das Bild vom Defekt also nochmal. Noch am selben Tag schrieb man mir dann, dass man mir nur das intakte Accessoire nun nachsende... Ich fragte gar nicht mehr "warum nicht die ganze Figur"(kann man ohne doch eh nicht verkaufen aber nun ja...). Stattdessen fragte ich "Sie meinen die eine Figur + das Accessoire der anderen?". Und darauf antwortete man mir heute "nein nur das Accessoire". Ich habe da bis jetzt immer sehr gerne bestellt, aber ich habe selten einen so derartig inkompetent, unzuverlässigen und schwer zu erreichenden Support erlebt.Nicht nur steht das alles unter dem selben Ticket, sodass jeder der daran arbeitet alles dazu lesen kann, sondern ich sehr das schon kommen das das einzelne Accessoire hier wieder kaputt ankommt, weil man es einzeln verschickt. Ich habe das noch nicht erlebt, dass eine simple Retoure/Ersatzlieferung so anstrengend in der Korrespondenz und Abwicklung ist. Nach 2 Wochen habe ich nichts. Ich fühle mich nur noch verarscht und als langjähriger Kunde nicht wertgeschätzt. Die noch offene Pre Order wird da meine letzte Bestellung sein.
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Response from CHIBI AKIHABARA
Hello,We sincerely apologize for the inconvenience you experienced with your order. We understand your frustration and are sorry that your experience did not live up to your expectations. We greatly appreciate your loyalty as a long-time customer, and deeply regret the difficulties you encountered during the replacement process.We recognize that we were unable to see what the problem really was, the interlocking parts seen in the photos created confusion and delayed the replacement process, we sincerely apologize for any misunderstanding that may have occurred.We take these concerns very seriously, and are actively working to improve our internal processes to avoid such situations in the future. Your feedback is extremely valuable to us, and we assure you that we are implementing corrective measures to ensure better communication and quicker resolution of any issues.Regarding the management of the replacement of your figurines, our department has taken the necessary steps. Once again, we sincerely apologize for any inconvenience this may have caused. We appreciate your understanding and patience during this time. If you have any further questions or concerns, please do not hesitate to contact us directly so that we can quickly resolve any outstanding issues.Thank you for giving us the opportunity to rectify this situation, and we look forward to providing you with a positive customer experience in the future.Sincerely.
M
Marilys V.
Rating: 2 out of 5
following a purchase from 28/02/2024
Not very satisfied. My order included a pre-ordered figurine (received months after its release in stores) which was very different from the photo on the website, and of poorer quality (unrecognizable face among other things). So disappointed, I won't be buying any more figurines on the internet: you pay for a product based on the photo provided and you get a much worse one.
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Response from CHIBI AKIHABARA
Hello,We sincerely regret to learn that your purchasing experience did not meet your expectations. We have taken note of your disappointment regarding the pre-ordered figurine, in particular due to the differences in quality compared to the photo on the website.In order to better understand your situation and resolve any possible problems, we sent you an e-mail on 06/03 requesting more information on the product in question. Unfortunately, we have not yet received a reply from you. It's important to stress that the photos and information we display come from the manufacturer and supplier, over whom we unfortunately have no direct control. If you could take the time to reply to our email, we would be grateful if we could resolve this situation satisfactorily. We would like to assure our customers that we are here to support them throughout their shopping experience.Thank you for your understanding, and we remain at your disposal for any questions or concerns.Looking forward to hearing from you,Have a nice day.
M
Mme M.
Rating: 5 out of 5
following a purchase from 27/02/2024
Compliant product with very careful packaging.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
S
Solenn
Rating: 5 out of 5
following a purchase from 28/02/2024
Superb figurines, fast and well-protected shipment, everything perfect!
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
W
William W.
Rating: 5 out of 5
following a purchase from 28/02/2024
The figurine is just magnificent
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!
D
Danh N.
Rating: 5 out of 5
following a purchase from 27/02/2024
Well-packaged parcel, product as pictured
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
H
HugoAndCars
Rating: 5 out of 5
following a purchase from 28/02/2024
Chibi's reputation is well established, everything is perfect as usual! ??
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience and for your loyalty! Have a nice day & see you soon ^^
C
Client
Rating: 5 out of 5
following a purchase from 28/02/2024
Very good service that responds fairly quickly and the shipment is fast and very well packaged.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DBon day & see you soon on our site!
D
Demosys
Rating: 5 out of 5
following a purchase from 28/02/2024
Perfect figurine received 3 months early
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
A
Alexdu84
Rating: 5 out of 5
following a purchase from 28/02/2024
Order received and complies with the pre-ordered product, the staff answers our questions and the packages are very well protected.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
J
Juju B.
Rating: 5 out of 5
following a purchase from 27/02/2024
Impeccable figurines, very well packaged. I recommend this very safe site.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
A
Arnaud
Rating: 5 out of 5
following a purchase from 27/02/2024
I am always satisfied with my orders from you. The care you take with the package and then the super fast shipping as soon as you receive the merchandise. Thank you to your teams for the work you do.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your orders! Thank you for your opinion & your loyalty! :DBon day & see you soon on Chibi Akihabara!
D
Delorme R.
Rating: 5 out of 5
following a purchase from 27/02/2024
Fast and accurate delivery ????
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
A
Air M.
Rating: 5 out of 5
following a purchase from 27/02/2024
Fast and efficient, product sent as a group (pre-order and item available) I would recommend without hesitation.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
P
Philippe N.
Rating: 5 out of 5
following a purchase from 29/02/2024
Unobtainable anywhere else, and at this price. Ordered on Thursday, received on Friday and still well protected.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DBon day & see you soon on Chibi Akihabara!
C
Codex
Rating: 5 out of 5
following a purchase from 20/02/2024
I have already ordered 2 times and each time the delivery time is fast and everything arrives in excellent condition. I recommend this site.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
C
Cindy D.
Rating: 5 out of 5
following a purchase from 21/02/2024
The products arrive well packaged and in good condition, and they don't take long to arrive.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order! :DBalive day & see you soon!
G
Grard L.
Rating: 5 out of 5
following a purchase from 25/02/2024
I only gave it away yesterday for the birthday of someone who loves anime and found it really beautiful.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that the person for whom this product was intended is satisfied! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!
N
Nathalie C.
Rating: 5 out of 5
following a purchase from 21/02/2024
Fast, accurate shipping. Wide choice of figurines and goodies at reasonable prices. Top communication. A store to discover for all anime and manga fans. ??
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Response from CHIBI AKIHABARA
Hello,Thank you very much for sharing your experience on our store! :DV Wishing you a pleasant day & see you soon on Chibi Akihabara!
A
Arù
Rating: 5 out of 5
following a purchase from 14/02/2024
Great product for cheap, I bought a Law figurine for my wife and it's mega qualy! It arrived right on Valentine's Day, she really loved her gift! Fast delivery, product intact and really beautiful, in short I'm thinking of recommending them for my own pleasure!
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that your wife is happy with her figurine! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!
F
F.
Rating: 5 out of 5
following a purchase from 12/02/2024
Second order placed and no problem, once again ????
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your second order from us! Thank you for your feedback! :DBonjour & à bientôt sur Chibi Akihabara !
A
Alexandre P.
Rating: 5 out of 5
following a purchase from 12/02/2024
Fast delivery and compliant products
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
F
Frédéric P.
Rating: 5 out of 5
following a purchase from 14/02/2024
Order received on time. Good packaging.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
A
Alex
Rating: 5 out of 5
following a purchase from 12/02/2024
1st successful order: affordable price and fast shipping. I'm delighted.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your first order from us! Thank you for your feedback! :DBonjour & à bientôt sur Chibi Akihabara !
G
Gaston M.
Rating: 5 out of 5
following a purchase from 12/02/2024
Fast delivery, super pretty figurine, very well protected parcel, I recommend it!
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
M
Manami M.
Rating: 5 out of 5
following a purchase from 08/02/2024
Figures as described. Fast shipping, well protected figurines !!!
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
A
Ami45g
Rating: 5 out of 5
following a purchase from 13/02/2024
Order well received and perfectly packaged!
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
Q
Quentin A.
Rating: 5 out of 5
following a purchase from 12/02/2024
Fast and perfectly protected product in its package
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
B
Bilel B.
Rating: 3 out of 5
following a purchase from 12/02/2024
It's not your fault, but waiting 3 months for a figurine to be delivered is too much: it was expected at the end of November and received on February 15.
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Response from CHIBI AKIHABARA
As you know, the dates indicated are only provisional, they are given by the suppliers and are not always respected. This is due to various reasons: transport problems, economic problems, production delays by the manufacturer...etc. We are well aware that our customers may have to wait a long time for their orders, and it is very important to us that orders are fulfilled on time. However, we are unfortunately powerless against delays from our suppliers and sometimes even manufacturers. Good day to you all.
M
Marie
Rating: 5 out of 5
following a purchase from 09/02/2024
Impeccable super nickel ??
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! :DBon a good day & see you soon on our site!
V
Vivien
Rating: 5 out of 5
following a purchase from 08/02/2024
Order received in perfect condition and in a very short time, very good service.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order! :DBonjour & à bientôt sur Chibi Akihabara !
M
M. L.
Rating: 5 out of 5
following a purchase from 08/02/2024
Fast dispatch and above all excellent delivery tracking because the DPD carrier was unable to find a letterbox.............so the person in charge called me and we had the parcel delivered to a relay point. Impeccable service, unlike DPD......
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with our services! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!
C
Ced
Rating: 5 out of 5
following a purchase from 07/02/2024
Very good products with interesting prices.top delivery!
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day ^^
S
Soraya K.
Rating: 1 out of 5
following a purchase from 08/02/2024
Poor quality item and nothing to do with the description
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Response from CHIBI AKIHABARA
Hello,We are very sorry that the product you have chosen is not suitable for you. We are a little puzzled because from what we can see on the product sheet, it clearly indicates that this product is a model, so you could not have the quality of a PVC figurine ... An email was sent by our team on 14/02 for more information on this subject. On the one hand, to improve our communication if it wasn't well presented, but also so that our customer service can help you, because you have the possibility of returning a product if it doesn't suit you, and that's what our after-sales service is there for :)Unfortunately, we haven't had any message from you concerning your order or a request for a return... We therefore invite you to open an after-sales ticket on our site, indicating the reference number of your order. We look forward to hearing from you.
D
Donatien B.
Rating: 5 out of 5
following a purchase from 07/02/2024
Super fast delivery, perfect packaging.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day ^^
T
Thomas O.
Rating: 5 out of 5
following a purchase from 31/01/2024
Excellent transaction, fast and careful shipment, RAS
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day ^^
A
A. O.
Rating: 5 out of 5
following a purchase from 03/02/2024
As usual, an impeccable order from the Chibi team! A well-secured box to protect the products (the figurines). Very fast shipping (I should mention that the products arrived in 4 days!!! abroad??).
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and for your feedback on your order! Have a great day & see you soon on Chibi Akihabara!
N
Nicolas L.
Rating: 5 out of 5
following a purchase from 30/01/2024
Package arrived super fastI will recommend as soon as possible
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DBonjour, & à bientôt !
T
Telmat
Rating: 5 out of 5
following a purchase from 02/02/2024
perfect shipping and packaging,
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day ^^
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