The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
Delighted with my purchase. Figurine very well protected in the package, so received in perfect condition. Very fast delivery. Perfect!
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Response from CHIBI AKIHABARA
HelloThank you for this starry and positive feedback
T
Théo A.
Rating: 5 out of 5
following a purchase from 06/03/2022
Perfect, box arrived a little dented from transport, but the box inside was perfectly new.
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Response from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. We are reassured to know that the figurine and the box were not damaged.
C
Coco
Rating: 5 out of 5
following a purchase from 06/03/2022
Very satisfied with the products and fast delivery
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Response from CHIBI AKIHABARA
HelloThank you
S
Sadaria
Rating: 5 out of 5
following a purchase from 06/03/2022
Great store for fans of Japanese culture and culinary specialties
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Response from CHIBI AKIHABARA
HelloThank you very much for your feedback
M
Mahaut
Rating: 5 out of 5
following a purchase from 06/03/2022
I had pre-ordered this figurine without a precise delivery date from the supplier, so I was a bit worried about receiving it late, but everything went smoothly. Once the figurine was delivered by the supplier, it arrived within a week. The packaging was perfect, the figurine was very pretty and of very good quality. Very happy with my purchase.
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Response from CHIBI AKIHABARA
HelloThank you very much for your opinion
T
Théo C.
Rating: 5 out of 5
following a purchase from 06/03/2022
Serious, fast, quality items always carefully packaged, prices unmatched and probably unbeatable. Let's pray that none of this changes.
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Response from CHIBI AKIHABARA
HelloThank you very much. We care about staying true to ourselves :)
S
Sindy D.
Rating: 3 out of 5
following a purchase from 22/02/2022
I bought a new figurine and received it with defects/stains, I'm quite disappointed.
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Response from CHIBI AKIHABARA
HelloDon't hesitate to contact the after-sales service if you haven't already done so and send photos showing the various faults.
P
Panda
Rating: 2 out of 5
following a purchase from 03/03/2022
Very disappointed compared to the ratings on this site. You don't need to have a problem with the order because the after-sales service sucks. It's after having been on other site and forum concerning chibi akihabara to make me another opinion that I saw that it had full of problem already and that in addition to that it suppresses all bad opinion (perhaps that this one will be also).In any case never more I will order at them.Réponse à Chibi Akihabara:Bonjour,Oui je vois que sur ce site il n'y a pas filtrage autant pour moi je retirer ce que j'ai dit et tant mieux si c'est le cas.Yes you talk about reviews on this site but without talking about reviews on the internet, I asked around me people who are used to buying figurines online, your site is not very in praise too.A procedure that is not explained anywhere and I find that you explain poorly at first you offer me a 10 percent credit or an exchange. Then you tell me to break the figurine when it's already broken without any explanation. What you also forgot to mention is that if I send it back, I have to pay the shipping costs myself, even though I'm the one who received it broken. Yes, I didn't reply, I was advised to insist, but I don't think there's any point, so I've decided to close the case, and I don't feel like paying for the return parcel as well. It'll cost me less, but I'll try to get someone to repair it for me and cover up the breakage a bit. I still received a figurine where I have nothing to say but if you've looked on Truspilot you must have seen it I've noted it well because it corresponds to what I ordered." Truspilot with 1?227 and a verified company flag. It's true that 89% positive reviews from many different customers doesn't carry much weight" as you say in this sentence so you don't have to worry about any negative reviews will not harm your sales and your regular customers.I also wish you a good dayCordially.
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Response from CHIBI AKIHABARA
Hello There is no filtering possible on Truspilot. All reviews posted by customers are visible and you can see (with a minimum of research on the platform) that negative reviews of Chibi are also present. It's easy to come and criticize our customer service without giving away your concerns. After checking your order reference, we've noticed that YOU refuse the procedure for changing figurines. This procedure is required by our supplier in order to replace the product. We've also offered you the alternative of returning the product to us, but to date we've had no response from you. It's up to you if you prefer to believe sites or forums where there are only negative reviews of our company, rather than a site like Truspilot with 1,227 and a verified company flag. It's true that 89% positive reviews from many different customers don't carry much weight. Wishing you a very good day.
C
Charly L.
Rating: 5 out of 5
following a purchase from 03/03/2022
The products are of the highest quality.
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Response from CHIBI AKIHABARA
HelloThank you
R
R E.
Rating: 5 out of 5
following a purchase from 03/03/2022
Fast delivery, product conforms, perfect.
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Response from CHIBI AKIHABARA
HelloThank you very much
H
Hélène
Rating: 5 out of 5
following a purchase from 03/03/2022
The time between order and delivery was excessively long (over 2 months, probably due to covid) but I was able to speak to customer service several times, who always replied very quickly.
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Response from CHIBI AKIHABARA
Hello Thank you for not penalizing us for the delay of the products. If you wish, we have posted a message on our forum explaining the various reasons for our suppliers' delays. Link: https://chibi-akihabara.com/fr/forums/topic/20-en-attente-de-livraison-fournisseur.html
A
Aurelien R.
Rating: 5 out of 5
following a purchase from 02/03/2022
Very fast delivery and good communication
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Response from CHIBI AKIHABARA
HelloThank you
B
Birugiiru
Rating: 5 out of 5
following a purchase from 26/02/2022
Delivery within 2 to 3 days, perfectly protected parcel, superb figurine.JUSTE TOP
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Response from CHIBI AKIHABARA
HelloThank you very much
G
Guillaume L.
Rating: 5 out of 5
following a purchase from 02/03/2022
Order with your eyes closed, just exellent site.
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Response from CHIBI AKIHABARA
BonjourMerci infiniment :)
A
Adeline R.
Rating: 5 out of 5
following a purchase from 02/03/2022
Fast delivery and well-protected parcel, just perfect
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Response from CHIBI AKIHABARA
HelloThank you very much
S
Sandra D.
Rating: 5 out of 5
following a purchase from 02/03/2022
Super beautiful figurine! Very well detailed, frankly I'm in love! This site is great! The SAV is great I recommend x1000 !
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Response from CHIBI AKIHABARA
HelloThank you very much for this starry and positive review :)
J
Jeffrey T.
Rating: 5 out of 5
following a purchase from 02/03/2022
Received quickly and in good condition
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Response from CHIBI AKIHABARA
HelloThank you
E
Emil
Rating: 5 out of 5
following a purchase from 02/03/2022
A reliable site, quality/price, fast and careful shipping, official product. Top-notch!
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Response from CHIBI AKIHABARA
HelloThank you for this top-notch review ^^
Y
Youcef G.
Rating: 5 out of 5
following a purchase from 27/02/2022
excellent, fast and efficient
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Response from CHIBI AKIHABARA
HelloThank you
A
Anjels
Rating: 5 out of 5
following a purchase from 02/03/2022
Very satisfied with my purchase, it was excellent, very fast shipping.
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Response from CHIBI AKIHABARA
HelloThank you
C
Client
Rating: 5 out of 5
following a purchase from 01/03/2022
compliant product
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Response from CHIBI AKIHABARA
HelloThank you
B
Benchniti V.
Rating: 5 out of 5
following a purchase from 01/03/2022
Service very good I had made a pre-order there was a little delay but customer service responded immediately by mails reassuring me and also offering me an exchange with a figurine already available or a refund! So I waited and some time later the figurine arrived. Thank you very much, I recommend this very professional company.
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Response from CHIBI AKIHABARA
HelloThank you very much for this detailed and starry feedback.
V
VIJAY
Rating: 5 out of 5
following a purchase from 28/02/2022
Excellent service
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Response from CHIBI AKIHABARA
HelloThank you very much
M
Mister P.
Rating: 5 out of 5
following a purchase from 28/02/2022
Very satisfied as usual
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Response from CHIBI AKIHABARA
HelloThank you
C
Christelle D.
Rating: 3 out of 5
following a purchase from 28/02/2022
Damaged cardboard box wet because a bottle was lying closed but leaked.
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Response from CHIBI AKIHABARA
HelloWe're sorry for the inconvenience. Please do not hesitate to contact customer service if you have not already done so. Sincerely
A
Aurelie
Rating: 5 out of 5
following a purchase from 28/02/2022
Although there was a 2-month delay due to the supplier on the delivery of the figurine bought in pre-order, I have no negative points to raise concerning the Chibi site, the shipments are always fast and careful and the products received are of high quality. We buy regularly from this site and recommend it with our eyes closed.
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Response from CHIBI AKIHABARA
HelloThank you very much for not penalizing us on the supplier delay. Thank you also for your understanding and your orders :)
V
Val.
Rating: 5 out of 5
following a purchase from 27/02/2022
Very fast delivery
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Response from CHIBI AKIHABARA
HelloThank you
C
Charles L.
Rating: 5 out of 5
following a purchase from 13/02/2022
High quality figurine +++
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Response from CHIBI AKIHABARA
Hello Thank you for your feedback +++ :)
M
Marie R.
Rating: 5 out of 5
following a purchase from 27/02/2022
The photos are identical to the product, the site is ergonomic and the pre-order system is very well explained.
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Response from CHIBI AKIHABARA
HelloThank you very much for this review :)
R
Romain B.
Rating: 5 out of 5
following a purchase from 27/02/2022
Safe and reliable for 4 past orders.
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Response from CHIBI AKIHABARA
HelloThank you very much for your past orders
M
Merouane R.
Rating: 5 out of 5
following a purchase from 27/02/2022
Impeccable service 10/10
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Response from CHIBI AKIHABARA
HelloThank you very much for your feedback
E
Emilien M.
Rating: 3 out of 5
following a purchase from 27/02/2022
Too long to arrive coli in poor condition and paint defects on the figurine can do better
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Response from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. Concerning the delay, we have no control over our supplier who has been accumulating delays since the health crisis. We have posted a message on our forum to warn customers. Concerning the defects of the figurine, you have the possibility of sending us the photographs showing the defects and to ask for a replacement of product OR you have the possibility of sending us back the product (in its original cartons) and to ask for the refunding if you are not satisfied. We remain at your disposal.
C
Christophe A.
Rating: 5 out of 5
following a purchase from 27/02/2022
no problem
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Response from CHIBI AKIHABARA
HelloThank you
A
Auriane O.
Rating: 5 out of 5
following a purchase from 27/02/2022
Fast, careful shipping! Great figurine, as per photos and description :)
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Response from CHIBI AKIHABARA
HelloThank you
L
Loïc G.
Rating: 5 out of 5
following a purchase from 26/02/2022
Very well delivered fast and efficient thank you
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Response from CHIBI AKIHABARA
HelloThank you
B
Benjamin D.
Rating: 5 out of 5
following a purchase from 26/02/2022
Very good careful shipping the only small concern with the speed of shipping but otherwise perfect
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Response from CHIBI AKIHABARA
HelloThanks for your feedback
J
Jeremie R.
Rating: 5 out of 5
following a purchase from 26/02/2022
Top service, delivery, product and price! Very happy with this site!
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Response from CHIBI AKIHABARA
HelloThank you
T
Toto972
Rating: 1 out of 5
following a purchase from 25/02/2022
I received some of the figurines 14 months later, it's shameful....
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Response from CHIBI AKIHABARA
HelloPlease excuse us for this inconvenience.You placed an order with many products, some of which were pre-orders, therefore released on different dates. As Banpresto is behind schedule (which is not our fault, but we are in the front line.... ), we were unable to ship your order. On the other hand, we have set up a system allowing several solutions to enable customers to wait less, but it seems that the proposed solutions did not suit you. Sincerely
C
Christelle
Rating: 5 out of 5
following a purchase from 24/02/2022
Fast shipping and very well packaged
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Response from CHIBI AKIHABARA
HelloThank you
M
Marion
Rating: 5 out of 5
following a purchase from 24/02/2022
Fast delivery (ordered on Sunday, received on Thursday). Very good quality, perfect price. Well packed to avoid shocks. Would recommend!
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Response from CHIBI AKIHABARA
HelloThank you very much for your recommendation
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