The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
Always a superb experience, the parcels always well packed, fast delivery, I buy everything from you now.
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and for your feedback on your order! :DPassz une excellente journée & à bientôt !
M
Morgane
Rating: 5 out of 5
following a purchase from 01/08/2024
I'm always happy with the purchases I've made with them, and the service is top-notch and responsive! I recommend them!
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your loyalty & your recommendation! :DNWe are delighted that you are always satisfied with your purchases and our service. ^^Happy day & see you soon on Chibi Akihabara!
D
David
Rating: 5 out of 5
following a purchase from 01/08/2024
Fast shipping. Item packaged with care
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DNWe are happy that the shipment was fast and that the item was packaged with care. We remain at your service for any other order ^^Happy day & see you soon on Chibi Akihabara!
T
Tif
Rating: 5 out of 5
following a purchase from 13/06/2024
Incredible site, more than correct price, diversified offer, fast shipping, I've been ordering for years and never had any problems. Excellent customer service. I recommend 1000%.
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Response from CHIBI AKIHABARA
Hello,Thank you for this great feedback & your recommendation! :DNWe are delighted that you are satisfied with our site, our prices, and our after-sales service. ^^Happy day & see you soon on Chibi Akihabara!
Y
Yuki
Rating: 5 out of 5
following a purchase from 27/07/2024
Figures arrived in perfect condition, 0 worries. They are magnificent! Thank you Chibi Akihabara ??
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your feedback! :DNWe are delighted that you like the figurines and that they arrived in perfect condition. Your satisfaction is our greatest reward. Have a nice day & see you soon for new figurine adventures!
I
Invité
Rating: 5 out of 5
following a purchase from 26/07/2024
Wide choice easy navigation
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
C
Camille C.
Rating: 5 out of 5
following a purchase from 27/07/2024
The products were always delivered on time and were properly protected. When there was a delay for a pre-order, I was immediately informed by e-mail. The service is top quality!
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Response from CHIBI AKIHABARA
Hello,Thank you so much for your positive feedback! :DNWe are delighted to hear that you have appreciated the quality of our service and the protection of our products. We will do our best to keep you informed of any delays and to offer you the best possible service. Your satisfaction is our priority!Have a nice day & see you soon on Chibi Akihabara!
L
Laurent T.
Rating: 5 out of 5
following a purchase from 29/07/2024
The figurine arrived undamaged, as it was very well packaged. Arrived in just a few days from the other side of the planet (Polynesia).
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Response from CHIBI AKIHABARA
Hello,Thank you for the positive feedback! :DNWe are delighted that the figurine arrived in perfect condition, even on the other side of the world. Your satisfaction is our priority, and we're glad everything went well ^^Happy day & see you soon on Chibi Akihabara!
J
Jacques M.
Rating: 5 out of 5
following a purchase from 26/07/2024
Keep up the good work, always very professional!
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your loyalty and encouragement! :DNWe are delighted to know that you are still satisfied with our service. We will continue to do our best to maintain this level of quality. Have a nice day & see you soon on Chibi Akihabara!
J
Jérémy D.
Rating: 5 out of 5
following a purchase from 29/07/2024
Another well-packaged order, always fast shipping and delivery, always as serious as ever, see you soon.
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and for your feedback on your order! Have a great day & see you soon! ^^
A
Adrien
Rating: 5 out of 5
following a purchase from 26/07/2024
Pre-orders received on timeNothing to complain about concerning the articlesAu top!
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!
A
Annabelle
Rating: 5 out of 5
following a purchase from 29/07/2024
Pre-order purchase of three figurines.shipment delayed due to supplier's delayed delivery. Parcel well secured (thank you because the carrier was less delicate than you were with the box...).
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Response from CHIBI AKIHABARA
Hello,Thank you for your detailed feedback! :DNWe are pleased that the figurines meet your expectations despite the delays in delivery. We do our best to ensure maximum security during shipment.Have a nice day & see you soon on Chibi Akihabara!
I
Isabelle G.
Rating: 5 out of 5
following a purchase from 29/07/2024
Superb figurine
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
A
Anna.carpentier
Rating: 5 out of 5
following a purchase from 25/07/2024
Package arrived in very good condition
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
X
Xueying
Rating: 5 out of 5
following a purchase from 29/07/2024
All perfect
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
X
Xavier D.
Rating: 5 out of 5
following a purchase from 26/07/2024
Very good quality figurines, good delivery times and very attractive prices - in short, a very good experience.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!
J
James
Rating: 5 out of 5
following a purchase from 24/07/2024
first order with them and all went very well
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your first order! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!
A
Andréa D.
Rating: 5 out of 5
following a purchase from 24/07/2024
Despite a delay in delivery by the carrier for my pre-order (beyond Chibi Akihabara's control), the quality of the figurines is still top-notch, and the responsiveness of the staff for any questions is a real advantage. Satisfied as usual!
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order & our customer service! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!
G
Guillaume
Rating: 5 out of 5
following a purchase from 24/07/2024
Fast, reliable and very customer-oriented.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
A
Arthur F.
Rating: 5 out of 5
following a purchase from 23/07/2024
Incredible quality/price during a special offer! Super fast and safe delivery! Highly recommend!
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Response from CHIBI AKIHABARA
Hello,Thank you for your great feedback! :DNWe are delighted that you found a great value for money during our promotion. Your recommendation means a lot to us and we look forward to offering you even more great deals in the future!Have a nice day & see you soon on Chibi Akihabara!
J
Julian
Rating: 5 out of 5
following a purchase from 25/07/2024
Very patient with my order and answered all my questions
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
M
Maud B.
Rating: 5 out of 5
following a purchase from 26/07/2024
Fast delivery and perfect figurine!
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
M
Mélanie D.
Rating: 5 out of 5
following a purchase from 22/07/2024
Impeccable service, on-time delivery and good communication on pre-orders. Thank you Chibi
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and for your feedback on your order! :DPassz une excellente journée & à bientôt !
A
Alexis
Rating: 5 out of 5
following a purchase from 25/07/2024
Fast, protected shipping, nothing to complain about!
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
M
Moussa
Rating: 5 out of 5
following a purchase from 22/07/2024
Always perfect
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
G
Galadriel
Rating: 5 out of 5
following a purchase from 17/07/2024
Always impeccable! Neat packaging, fair prices, wide selection... Keep up the good work!
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your loyalty and your positive feedback! We are delighted that our service continues to meet your expectations. :DBon day & see you soon on Chibi Akihabara!
A
Alexandre
Rating: 5 out of 5
following a purchase from 22/07/2024
Fast, efficient, neat package
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
L
Last O.
Rating: 2 out of 5
following a purchase from 18/07/2024
I asked to be delivered to the parcel relay point of my choice, but the parcel ended up at the other end of town with restrictive delivery times. Apart from that, the parcel was top notch.
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Response from CHIBI AKIHABARA
Hello,We understand your frustration with the delivery location. Unfortunately, once the parcel is handed over to the carrier, we no longer have any control over their actions. It is possible that the relay point initially chosen was full and could no longer receive parcels, which would have led the carrier to redirect your parcel to another point.To avoid this type of inconvenience in the future, we recommend that you choose La Poste rather than DPD. We are pleased that you are satisfied with the condition of the parcel and remain at your disposal for any further assistance.Have a nice day :)
M
Marion C.
Rating: 5 out of 5
following a purchase from 17/07/2024
Products conform, speed. Very good experience.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!
M
Maureen P.
Rating: 3 out of 5
following a purchase from 17/07/2024
First figurine bought from you, very satisfied with the figurine but I had a lot of problems with the delivery and the deliveryman...It's a shame, hoping that if I recommend you one day it will go better in terms of delivery ????
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback. We are delighted that you like the figurine. Concerning the delivery problems, we understand your frustration. Unfortunately, we have no control over the actions of the carriers after the packages have been sent. We invite you to report any problems directly to DPD so that they can improve their service in your area. To avoid these inconveniences in the future, you can also choose La Poste as the carrier for your next order :) We hope your next experience is trouble-free! Have a nice day & see you soon!
D
David B.
Rating: 5 out of 5
following a purchase from 19/07/2024
Quickly available thank you
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
T
ToyNight
Rating: 3 out of 5
following a purchase from 23/07/2024
I placed a pre-order over a year ago. The site easily answered my questions and queries about this one, no problem at all. However, compared with other sites, pre-orders take much longer to become available. This poses quite a few problems if you want to be sure of receiving your order without the product passing you by. Even though it's a supplier problem, it's quite stressful. What's more, the refund system is not at all up to scratch. I had to wait more than 3 months after having waited a year for my pre-order (still not shipped) and its cancellation (voluntary on my part) to be reimbursed after having contacted them several times as well as having gone to the japan stand, assuring myself that my order would be reimbursed more quickly. I still had to contact them again and wait a week for my money. That's why I don't recommend this site if you ever pre-order.
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Response from CHIBI AKIHABARA
Hello,Thank you for your detailed feedback. We fully understand the frustration that these pre-order delays can cause, as well as the exceptional refund times, and sincerely apologize for any stress this may have caused.Oniri's liquidation and Taka Corp Studio's move to Plastoy did indeed cause unforeseen delays in our refund processes. Nevertheless, we are delighted that your refund has been finalized and thank you for your patience throughout this period. We are constantly working to improve our service to avoid such inconveniences in the future. We hope you will give us another chance with your future orders! Have a nice day.
S
Sébastien
Rating: 5 out of 5
following a purchase from 19/07/2024
Immediate response and instant tracking for proof of parcel received in chosen relay. Friendly and experienced person to give the expected answer
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! We are delighted to know that our responsiveness and follow-up have met your expectations. :)Have a nice day & see you soon!
V
Vincent C.
Rating: 5 out of 5
following a purchase from 17/07/2024
There's nothing wrong with the Chibi Akihabara site, I always find what I'm looking for on it, and the parcels delivered are impeccable and well protected. I recommend it without hesitation.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
A
Angelina
Rating: 5 out of 5
following a purchase from 16/07/2024
Fast shipping, product arrived safely and well protected
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
K
Kevin L.
Rating: 5 out of 5
following a purchase from 15/07/2024
Excellent site
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
A
Angelique
Rating: 5 out of 5
following a purchase from 15/07/2024
Customer service was top-notch, delivery was fast and meticulous! The price of the Ban bust was simply unbeatable, I recommend it 100%!
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your positive feedback! We are delighted that you appreciated our customer service as well as the fast and careful delivery. ^^ See you soon for your next orders!
J
Johan
Rating: 5 out of 5
following a purchase from 15/07/2024
Even if lead times are sometimes extended, pre-orders are always honored with care. The team is reactive on support to answer questions and this is very reassuring so thank you Chibi and your stand at Japan was very nice!
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your loyalty and understanding! We always do our best to honor pre-orders, even if delays can sometimes be longer. We're delighted that you're satisfied with our support and that you enjoyed our stand at Japan. Thank you for your confidence and see you soon! :D
L
Lucas
Rating: 5 out of 5
following a purchase from 15/07/2024
Quality service, well packaged, not damaged, good value for money, good interface.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
A
Alyssa G.
Rating: 5 out of 5
following a purchase from 15/07/2024
Fast delivery, good quality figurine
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
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