Customer reviews of CHIBI AKIHABARA

Omission of an item in the order 1 week and a half to just be prepared and sent And more after a claim the missing item is neither returned nor refunded just a miserable credit of 3.00

I was supposed to receive my order on the 18th, but I got it on the 21st. The carrier went past my house without even stopping to drop it off at a relay point, and the box was damaged.

I went to your stand at the japon expo on Sunday, there was a very unpleasant lady, not smiling and not even bothering to reply to customers, her replies were very expeditious. Very bad experienceFor the website it's Ok

bof, I received the box all damaged, I opened a ticket with no response for almost 1 week, so very disappointed on this one.

Really disappointed. Today I went to Japan expo where they had a stand. I bought a figurine for 50e, when another stand sold all its stock because the figurine was for 15e I asked why Chibi akihabara was selling it for 50e. I was told it was a question of supply. Looking on the internet, the price of this figurine doesn't exceed 30e, and even Chibi akihabara was selling it for 29.90e. I think it's a real steal

I waited too long for my figurine (I ordered it in November and received it in June), and the orders were wrong (I didn't receive the right figurine).

Not at all satisfied, products are missing from the order and the products have not been refunded. Moreover product date short and no precision on the site.

Most of my order was expired or almost expired products

I had paid for delivery with signature, and I found my parcel in front of the door! Generally speaking, I'm satisfied with my orders on chibi.

Customs fees for each package.

Usually I had a good experience with this site but unfortunately with my last order it was not the case, one of the boxes of my figurines was in bad condition, some bumps all over the box and some parts of the box were missing that I found in the package.

2 figurines purchased: the boxes are completely destroyed, as the cardboard was obviously not well taped.

A parcel that was supposed to be a Christmas present arrived at the end of April (that can happen, no worries) but when we asked for information about the parcel we had the impression that we were bothering them, they replied to us a long time later and in the end once the parcel had been received no co gesture or at least a short note to apologize for the inconvenience and the waiting time. I'm very disappointed by my experience.

Packaging a little light and figurine box damaged but figurine intact otherwise fast delivery

Not packed in a box zoro's sword was twisted I do not congratulate

Very good store, transport nothing to say except the packaging too light for me. It misses a part figurine of big size (60-90cm) see more. The surprise boxes are really not bad, good surprises are worth it. I recommend this store

They "forgot" to send the package. Knowing it was a birthday present.

Nothing received Not happy at all

Poor packaging, the figure's 2 arms are broken.

One of my figurines was perfect, the other had a manufacturing defect, so it had to be fitted together. The parcel was well cared for and sent quickly.

Article not received...

The parcel arrived torn and open and was stuck back together with scotch tape.

Even if it's not chibi's fault, very little news or info on the preco. Ordered in May 2020 and never got any info either on site or in com. Otherwise ok service. Package intact.

Figurine box damaged!

I bought a new figurine and received it with defects/stains, I'm quite disappointed.

Very disappointed compared to the ratings on this site. You don't need to have a problem with the order because the after-sales service sucks. It's after having been on other site and forum concerning chibi akihabara to make me another opinion that I saw that it had full of problem already and that in addition to that it suppresses all bad opinion (perhaps that this one will be also).In any case never more I will order at them.Réponse à Chibi Akihabara:Bonjour,Oui je vois que sur ce site il n'y a pas filtrage autant pour moi je retirer ce que j'ai dit et tant mieux si c'est le cas.Yes you talk about reviews on this site but without talking about reviews on the internet, I asked around me people who are used to buying figurines online, your site is not very in praise too.A procedure that is not explained anywhere and I find that you explain poorly at first you offer me a 10 percent credit or an exchange. Then you tell me to break the figurine when it's already broken without any explanation. What you also forgot to mention is that if I send it back, I have to pay the shipping costs myself, even though I'm the one who received it broken. Yes, I didn't reply, I was advised to insist, but I don't think there's any point, so I've decided to close the case, and I don't feel like paying for the return parcel as well. It'll cost me less, but I'll try to get someone to repair it for me and cover up the breakage a bit. I still received a figurine where I have nothing to say but if you've looked on Truspilot you must have seen it I've noted it well because it corresponds to what I ordered." Truspilot with 1?227 and a verified company flag. It's true that 89% positive reviews from many different customers doesn't carry much weight" as you say in this sentence so you don't have to worry about any negative reviews will not harm your sales and your regular customers.I also wish you a good dayCordially.

Damaged cardboard box wet because a bottle was lying closed but leaked.

Too long to arrive coli in poor condition and paint defects on the figurine can do better

I received some of the figurines 14 months later, it's shameful....

I placed a pre-order and the figurine arrived after 5 months, more than one of which was late. The figurine itself is perfect. However, the support to hold it is very crooked. As a result, it tilts a lot and sometimes falls for no reason.

I ordered 7 Shonen Jump, 1 of which was supposed to be damaged and the other 6 only slightly. Unfortunately, 3 of them are more than slightly damaged... I was very disappointed...

I ordered a figurine and ramune, but when I opened the package, the figurine's box was completely torn in the front and damaged on the top! I've left a message in "contact us" and still haven't had a reply... I wanted to keep the box because it's beautiful and I end up with a torn box that I won't be able to keep... I'm disappointed...

Delivery problem, currently waiting for 2 days

Poor quality

HelloTwo boxes were damaged in the package

Inadmissible sends a box of figurine which is sold as new whereas the box is opened and the small boxes containing the figurines too.I send a message to the site to ask for explanations and no answer!!! To flee !!!

Order placed 3 months before the release, order not received 1 month after the release.open a "ticket" is useless, you can write whatever you want you will get the same automatic response (true I put a "." I received the same response as when I wrote a paving stone).Sending an e-mail isn't much use either, so you won't get any reply. Calling is the only option, and even then, only if you manage to get them. I naively ordered thinking that pre-ordering 3 months before the release would guarantee that I'd get my figurines straight away. But they're having "supplier problems", which is questionable because they're the only ones to have them: all my other orders from other sites are prepared for the release or even before, and arrive on time.In short, go the other way.

I received my figurine with a bent part.

This was my first order and will be my last. I ordered 2 figurines, one of which arrived broken, I opened a ticket on the order to ask for an exchange, I was told that I had to send lots of photos of the figurine and its box, which I did three times... since then, it's been radio silence and as no email can be found on their site, no possibility of communicating with them apart from this famous ticket. As the figurine doesn't seem repairable, it's as if I've thrown my money out of the window... So I wouldn't recommend this site unless you want to throw your money out of the window.

The parcel arrived on the date announced so I am satisfied with the date. However the box is very damaged in two places (it is torn) and there are also traces of scratches on the box) it is a pity ...