Customer reviews of CHIBI AKIHABARA

Extremely disappointed and let down by the whole service. A cascade of delivery delays due to the manufacturer but neither shared nor relayed by Chibi. The only response is to ask for a refund if you're not happy, but we customers have signed up for a pre-order with you Chibi, paying you in advance (and therefore not collecting the item from another supplier), while you, the seller, are not making the slightest commercial effort. As a consultant and entrepreneur, I know where this denial and lack of value chain management always ends up.

Article not up to par at all!!! Much too small !!!

Customer service is a little disappointing.

I didn't receive my parcel because the chosen post office closed for vacations (quite unbelievable) and instead of contacting me to find out where I wanted it delivered, the post office supposedly had it delivered to the nearest post office. I received a message that it had been withdrawn, I don't understand what happened. I'm very disappointed because I'm going to give it to my godson for Christmas and in the end I got nothing.

Delivery 8 months after order!

Hello, I did receive the boxes ....but in bulk in a ramshackle cardboard box, and some packages very damaged, no inventory ... so I had to do it myself and separate everything ... the letters in a separate box for each lot would probably have been more appreciableCordialement

The Gol D Roger figurine was damaged, one of the lightning bolts had fallen off, a pity for the price it cost.but otherwise I'm satisfied with my other figurines.

Extremely long waiting time. No follow-up on shipping

Attractive price, correct delivery, but really long shipping times if you're not in a hurry - and ok if not, look elsewhere.

A long wait for the Christmas period, but the site is quite complete.

I ordered the 13 mini berserk figurines but in the end two were duplicates and one was missing. I have sent an email with photo attached still no response.

I was disappointed to receive the figurine to assemble ... I thought it would have been in one piece like others I've bought elsewhere.

Figurine arrived quickly but out of the 3 figurines, one was broken and I had no response from after-sales service, so it was a bad experience for me.

One of the two figurines arrived with an element (Limule's, the Slime was no longer attached, so we had to glue it back in place). The second had no problem except for a longer waiting time than announced, waiting for suppliers.

Note for the customer service and these delays of answers, message the 15/9 answer the 20/9 by passing next to the concern then silence radiorelance the 5/10 then the 12/10.reponse recu a this date but once again the rigoladeje relaunch the same day -12/10- and I always wait. we are the 24/11.at least I have just received my parcel...

I ordered a chibibox with 3 products: a figurine, a pin and a drink. According to the website, on the page where the different sizes of chibiboxes are presented, a red and white box with "my chibibox" written on it can be seen behind the products that make it up. I therefore legitimately thought that the 3 products would be packaged in this "my chibibox" box as suggested, itself then put in a shipping carton.I contacted customer service who informed me:1. that the drink was out of stock and had been exchanged (without my being informed and without my being able to choose the replacement product)2. that there was no error in the packaging and that no other packaging was planned (in other words, not very presentable as a gift!)For the price paid, I found the service very inadequate and the response from customer service very laconic: no apology for the inconvenience, no proposal for an exchange...

Package never received (probably stolen from my mailbox), no refund or return from Chibi Akihabara.

Figure received broken, support asks me to break other parts myself to be able to have it replaced, which will surely be used as a reason to not send me one back.

Following my order for a Thanos figurine which was supposed on the product description to be the deluxe version I received the standard version I asked for an explanation I was told the deluxe version was more expensive and in the meantime they changed the product description as a result I would be ordering my figurines elsewhere from now on I think.

I've had problems with my orders several times now. Either the delivery date is not respected, or the product(s) received do not correspond.Recently, I placed an order in April for a product that was supposed to be available in September. It's now October 18 and I still haven't received anything. Once I've got my order (I hope), I'm thinking of looking elsewhere.

4 months late delivery on a pre-order

Payment via check x3 is horrible, paid them via paypal (because other customers were able to do so, too) but they don't count this payment (although it's in their list of received payments) and say I should contact paypal to get my money back. (They have to refund the payment, I can't cancel it!) Definitaly the last time I ordered there.

As soon as the order is taken into account, the shipment is fast but when there is a delay, no communication from you, it's up to me to ask you if it's normal.

The order itself was satisfactory, good products and beautiful figurines, but everything arrived loose in a box when it was an order of 2 different boxes to offer for 2 gifts is not practical ... I wrote you an e-mail asking you a question about this and no answer from you... So I'm not satisfied with the communication and packaging.

Unfortunately, the figurine has many defects.

Website full of bugs, Prices higher than the competition, Pre-orders that arrive after everyone else, Incompetent and unpleasant customer service... In short, stay away! There's a much better site for buying figurines.

Get away from this site! They are scammers and incompetent! My boyfriend received a Tsume figure of Toshiro (~600) with one of the parts broken. He contacted sav on twitter and the guy laughed at him and blocked him because my boyfriend was angry which is normal given the price of the figurine! Then Chibi was supposed to send him back the broken part, in the end, he's been waiting for 2 months with his figurine on the ground, impossible to assemble as the broken part is the figurine's pillar. Don't buy there

I received my itachi figurine in perfect condition (cardboard box + original box), but when I was about to give it to my brother for his birthday, we realized that itachi's head was missing part of its hair (it was already broken in the plastic bag, which is nitrogenized, so it's slightly bulging to allow for possible shocks).I contact the store, which doesn't take my word for it and asks me for photos (I realize it's their right to do this). I send them all (the cardboard box, the original box of the figurine from all angles, and the figurine with the broken part) and they tell me to cut off the figurine's head or an arm and send him a photo so that he can have proof and send me one back. Then they keep telling me I've got to do it, otherwise I can't send it back, even though I've paid 50 euros for an original defect and, above all, it could have been avoided because all the other stores I've been able to visit online or in person check their products before sending them (without destroying or damaging the original box for collectors). So I end up with a broken figurine that has no value whatsoever, and what's more, I can neither be reimbursed nor receive a new one, as I'm asked to destroy an item that's already been destroyed before it's dispatched. Really, go the other way. I've ordered over 500 figurines and NEVER had a problem like this. I've always had a direct exchange in the event of a product defect.

I've been waiting almost 1 year for my order (100), or rather I'm not waiting for it anymore... No after-sales service, no competent interlocutor, this site is a real scam, run away.

A telephone number is available, and requests for information about certain products are completely ignored after several requests. Clearly, only the financial aspect counts for the people in charge of this structure. Too bad when passion disappears to the detriment of finance, and a form of hypocrisy, because the site wants to "sell", availability, listening, and customer service that is not at all the case. JDworld, for example, has managed to retain its humanity and helpfulness... little people who know how to do their utmost with little means, and that deserves respect.

Seller who refuses to reimburse when a parcel is 'lost' by Colissimo, but who not only refuses to keep the payment, but also refuses to return the indemnity paid by the post office other than in the form of a credit note.