The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day :)
B
Blackclebs
Rating: 5 out of 5
following a purchase from 15/10/2023
This was my first order and it went very well. The package was well protected.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your first order from us! Thank you for your feedback! :DBalive day & see you soon on Chibi Akihabara! ^^
M
Mayu
Rating: 5 out of 5
following a purchase from 16/10/2023
The goods were exactly how I thought they would be, arrived on time and without a scratch! One of the best and fastest delivery! I'll surely buy from them again in the future 10/10.
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Response from CHIBI AKIHABARA
Hello !Thank you very much for your review!We are delighted to hear that you are satisfied with your order!Wishing you a nice day & see you soon in Chibi Akihabara! ^^
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Viviane W.
Rating: 5 out of 5
following a purchase from 15/10/2023
Very serious, the figurines are as described, and customer service is top-notch for those on pre-order.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DBalive day & see you soon on our site! ^^
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Client
Rating: 5 out of 5
following a purchase from 16/10/2023
Very good follow-up of my order. Serious and attentive team.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
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Darkandre
Rating: 5 out of 5
following a purchase from 20/10/2023
First online lottery I've taken part in (and won an A prize) and first order from them. A store with a good selection that will please both occasional buyers (like me) and seasoned collectors. What's more, customer service is fast and efficient: I've always received an answer to my question within 24 hours. Next, delivery times are well respected and the parcel is well packaged so there are no nasty surprises on arrival. Finally, the products are totally in line with the site description. It's a no-brainer.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your detailed and constructive review! We are delighted to know that you are satisfied with our services & your order :)Wishing you a nice day & see you soon on our site! ^^
D
Dylan G.
Rating: 5 out of 5
following a purchase from 11/10/2023
It's fast and the quality is great! For a first, it's great!
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your first order from us! Thank you for your feedback! :DBalive day & see you soon on Chibi Akihabara! ^^
B
B_scuit_
Rating: 4 out of 5
following a purchase from 11/10/2023
The figurines are great, they always arrive in perfect condition ???? however I have to take 1 star off because the deadlines for pre-orders are never met. I pre-ordered 2 figurines 1 year ago, they were supposed to arrive in July and I received them at the end of October. I had totally forgotten that I had made this purchase? In any case they are magnificent, I'm satisfied.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback & please accept our apologies for the delay. Unfortunately, as we are regularly reminded, we have no control over the delivery times of our suppliers and cannot predict their delays if any. The date indicated on pre-orders is only provisional and can be modified at any time by the supplier and sometimes by the manufacturer itself. The date indicated on pre-orders is only provisional and can be modified at any time by the supplier and sometimes by the manufacturer itself. Please believe us that we are aware that the wait can be very long for our customers and it is important to us that orders are fulfilled on time. As soon as pre-orders are received at our premises, they are dispatched immediately to our customers, whom we do not wish to keep waiting any longer. In addition, since last spring, we have set up:- an e-mail system to warn our customers if the dates of pre-ordered products are postponed;- a tab dedicated to your pre-orders has been created in your customer area so that you can consult the release dates of your pre-orders at any time, even if the product no longer appears online.You can also contact our customer service department if you need more information about your pre-ordered products :)Wishing you a good day,Sincerely.
L
Ludovic M.
Rating: 5 out of 5
following a purchase from 08/10/2023
No complaints. The package corresponded to the order
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day :)
R
Romuald G.
Rating: 5 out of 5
following a purchase from 09/10/2023
Fast shipping and very well packaged
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day :)
G
Greg M.
Rating: 4 out of 5
following a purchase from 12/10/2023
Very well packaged delivered quickly but lack of communication on the postponement of pre-orders but very fast and friendly customer service.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DC Regarding the postponement of pre-orders, we've implemented a number of little things over the last few months, such as the "Your pre-orders" tab in your customer area, which allows you to consult the provisional release dates of your products at any time, as well as an e-mail that is sent to you when one of your pre-ordered products is postponed. In addition, we would like to inform you that we are also actively working on another tool to keep you better informed on this subject. ^^Wishing you a pleasant day & see you soon on our site!
C
Chuby
Rating: 5 out of 5
following a purchase from 06/10/2023
Top as always
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback and your loyalty! :DGood day to you & see you soon ^^
J
Jocelyne
Rating: 5 out of 5
following a purchase from 11/10/2023
Good quality products
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi! Have a nice day ^^
M
Majin B.
Rating: 5 out of 5
following a purchase from 06/10/2023
At the top. Perfect deliveries. Great products.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day ^^
A
Anthony R.
Rating: 5 out of 5
following a purchase from 05/10/2023
Thank you very much
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day ^^
C
Cindy F.
Rating: 5 out of 5
following a purchase from 04/10/2023
Not only did I find what I was looking for, but the delivery was very quick and careful. Perfect, I recommend it!
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
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Biboubob
Rating: 5 out of 5
following a purchase from 06/10/2023
Pre-ordered and received without a hitch, the site is available to answer any questions/concerns you may have.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for sharing your experience on our site! :DV Wishing you a pleasant day & see you soon ^^
A
Alexia P.
Rating: 4 out of 5
following a purchase from 05/10/2023
I pre-ordered two figurines and they arrived in superb condition, well protected and ahead of schedule. I'm very satisfied with my purchases!
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your pre-order with us.please let us know by email what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon ^^
M
Monsieur F.
Rating: 5 out of 5
following a purchase from 04/10/2023
Good delivery and fast.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! :DBay to you & see you soon on our site!
T
Toupie
Rating: 5 out of 5
following a purchase from 29/09/2023
Delivery service always as fast as 2 days. ??
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Response from CHIBI AKIHABARA
Hello,Thank you for your opinion & your loyalty :DBon a good day & see you soon!
S
Sandrableach
Rating: 5 out of 5
following a purchase from 19/09/2023
Top service
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day ^^
H
Hugo
Rating: 5 out of 5
following a purchase from 20/09/2023
Fast delivery, well packaged,pm quality products.very satisfied?
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! Good day and see you soon! ^^
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Nikora
Rating: 5 out of 5
following a purchase from 19/09/2023
Very fast delivery, well packed! Really nice official figurine. I love ordering from this site, which has a wide selection. I won't hesitate to order here again!
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site! ^^
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Fadel C.
Rating: 5 out of 5
following a purchase from 20/09/2023
Pre-ordered almost 18 months ago, and arrived ahead of schedule with a box in perfect condition. Highly recommended!
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
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Ilias S.
Rating: 5 out of 5
following a purchase from 04/08/2023
Delivery on time,Received the package as advertised,Thank you now I have a little Geto in my mango library ??
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you very much for your feedback! :DV Wishing you a nice day & see you soon on our site!
S
Saveries M.
Rating: 5 out of 5
following a purchase from 21/09/2023
I am satisfied with the speed with which it answers quickly to the question, which warns when an item is going to have a little delay moreover the parcels are well protected I satisfied I recommend to ?? this site.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your recommendation as well as for your constructive feedback on our customer service & your order! :DV Wishing you a pleasant day & see you soon on our site!
Y
Yaël D.
Rating: 5 out of 5
following a purchase from 19/09/2023
2nd order placed with Chibi Akihabara, good products as shown in the photos, sometimes difficulty clipping them on (perhaps because of my hand problems). Apart from that, customer service is just perfect; fast, attentive and friendly, I've rarely seen so much professionalism, bravo!
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your review! :DNWe are delighted to hear that you are satisfied with our customer service and your orders with us :)Wishing you a nice day & see you soon on our site!
S
Sixel
Rating: 4 out of 5
following a purchase from 19/09/2023
Good product, correct price, delivered in good condition, just a little lack of information when deliveries are delayed due to stock problems.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your opinion! :DD Recently, suppliers have decided to deliver certain products in two shipments. We are only informed of this at the last moment and we are the first to regret these decisions. As a result, we are currently working on a way of notifying our customers when this happens, so that you can have better follow-up ^^Wishing you a good day & see you soon!
Z
Zorojurhaast
Rating: 5 out of 5
following a purchase from 15/09/2023
Products in perfect condition and as described, very satisfied with the order!
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
J
Julien R.
Rating: 5 out of 5
following a purchase from 19/09/2023
Package sent quickly and received in perfect condition. Very good work, as usual.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience and for your loyalty! :DBalive day & see you soon on our site ^^
S
Sebastian O.
Rating: 5 out of 5
following a purchase from 18/09/2023
As usual at the top
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback and your loyalty! :DBalive journée & à bientôt ^^
N
Nadege
Rating: 4 out of 5
following a purchase from 13/09/2023
Nickel product, just what I ordered... my son was delighted!
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please feel free to send us an email at [email protected] and let us know what we could improve in order to get 5 stars :DV Wishing you a pleasant day.
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Fab
Rating: 5 out of 5
following a purchase from 13/09/2023
Tres bien rien a redire pas de probleme
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day :)
C
Client
Rating: 5 out of 5
following a purchase from 13/09/2023
Simply brilliant
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! See you soon on our site! Have a nice day.
S
Sophie
Rating: 1 out of 5
following a purchase from 06/03/2023
Usually satisfied but this time not at allOrder placed in March. I asked for Colissimo to be sent to a relay point but it was sent by DPD to my home and to the address of the relay point, so they refused the parcel and I had to wait a month to finally get my parcel and then the figurine broke and I had to wait another 3 months to send it back. Now customer service insists on sending the figurine back to me via DPD but I have nothing but problems with them. I want it sent back via Colissimo point relais as I requested when placing the order. Thank you for respecting customer choice. Maybe Colissimo parcels are handled by DPD in Belgium but they are deposited in a "Colissimo" point relay if you send by DPD my point relay does not take parcels sent in "DPD" (by the carrier itself).
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Response from CHIBI AKIHABARA
Hello,We're very sorry that you had a bad experience with this order.According to the history we have concerning this situation:First of all, our customer service explained to you why your order was sent the first time by DPD, this one had passed a certain price, and this carrier is more adapted in these cases. The relay point then refused the parcel because it was too bulky, so it was returned to us. When this happens, an after-sales service request is made to our suppliers, but it can take a long time for the figurines to be exchanged, and our customer service department has warned you on this point.Concerning the shipment of the new figurine, we would like to remind you that we are in no way responsible for the actions of the carriers. Unfortunately, we have no control over the moment the package is entrusted to them, so it's not our fault if the courier doesn't show up. In addition, as our customer service department has informed you, you are not a resident of France, and therefore, when your parcel is entrusted to Colissimo, it must be passed on to another carrier in your country, which in your case is often DPD.We had taken your choice into account, only Colissimo works this way, and once again it's not our fault. From the numerous exchanges you had with our customer service, whether by telephone or e-mail, you already had all this information in your possession. Please believe that we are very sorry about this situation, and that we would have preferred it to have happened as usual: without any problem.Hoping to have clarified the problem concerning your order,Sincerely.
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Irene C.
Rating: 5 out of 5
following a purchase from 13/09/2023
GOOD GOOD GOOD! That's fine
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Response from CHIBI AKIHABARA
HelloThank you very much for taking the time to leave your review.
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Nini B.
Rating: 5 out of 5
following a purchase from 13/09/2023
Excellent site. I recommend it.
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Response from CHIBI AKIHABARA
Hello Thank you very much for your opinion and your recommendation :)See you soon on our site.
F
Fdio
Rating: 5 out of 5
following a purchase from 12/09/2023
Perfect, fast and very good quality! My first order and certainly not my last! The customer service is also very fast, thank you!
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your first order from us! Thank you for your feedback! :DBalive day & see you soon on our site ^^
A
Astria
Rating: 5 out of 5
following a purchase from 12/09/2023
Very good site and fast shipping
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! :DBonjour & à bientôt sur notre site !
S
Staptiate
Rating: 5 out of 5
following a purchase from 11/09/2023
Always very fast for the delivery and products always of good quality and very beautiful.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied! Thank you for your feedback! :DBalive day & see you soon!
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