Customer reviews of CHIBI AKIHABARA

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 2 958 published reviews

Summary of reviews

The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.

Reviews 1, 2, 4 and 5 stars

Reset filters
M
Mathieu H.
Rating: 5 out of 5
following a purchase from 20/03/2023
on time delivery product arrive in good condition and well protected I recommend.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
X
Xavier
Rating: 5 out of 5
following a purchase from 14/03/2023
Perfect. Fast and careful shipment. Very satisfied!!!
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you very much for your feedback! :DBalive day & see you soon!
W
William C.
Rating: 5 out of 5
following a purchase from 16/03/2023
bienbienbien
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
B
Benjamin
Rating: 5 out of 5
following a purchase from 15/03/2023
Very efficient service
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review of our store! See you soon on our site! Have a nice day.
E
Elodie G.
Rating: 5 out of 5
following a purchase from 17/03/2023
Lots of choice, fast shipping, quality figurines, a real must!
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you very much for sharing your opinion about our store! :DV Wishing you a pleasant day & see you soon!
C
Client
Rating: 5 out of 5
following a purchase from 05/03/2023
The figurine was received on time and perfectly packaged. The price is right too (a little cheaper than some physical stores).
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! We are delighted to hear that you are satisfied! :DBalive day & see you soon! :)
P
Pichkotte
Rating: 5 out of 5
following a purchase from 05/03/2023
Wonderful article, I love it!
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBalive day & see you soon!
A
Audrey M.
Rating: 5 out of 5
following a purchase from 28/02/2023
Personally very satisfied, I had several orders, one of which was early and they agreed to send me the dispo with my other order without charging me extra postage. I've already ordered from them three times, the first two nickel deliveries and the last one I'll let you know when I've received since they're precos.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience & for your loyalty! We're delighted to hear you're satisfied! :D For your pre-orders, don't hesitate to contact customer service if you need more information about them. :)Have a nice day & see you soon!
L
LeviiaZz
Rating: 5 out of 5
following a purchase from 14/03/2023
very good delivery: extremely fast, very well packaged and good order tracking! I recommend this professional site
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
V
Vexeed
Rating: 5 out of 5
following a purchase from 28/02/2023
Very good experience
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
M
Marina P.
Rating: 4 out of 5
following a purchase from 08/03/2023
Arrived quickly and in good condition
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
S
Steve
Rating: 5 out of 5
following a purchase from 09/03/2023
Fast efficient more than satisfactory very courteous thank you again
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you very much for your feedback about your order, and your experience with our customer service! :DV Wishing you a pleasant day & see you soon on our site!
S
Sébastien J.
Rating: 5 out of 5
following a purchase from 10/03/2023
After several hesitations given the price I wanted to invest, I decided to go for it and ordered. The order was quickly processed, and I received a box in which all the items were very well packed. The products were in perfect condition, and just as I'd imagined they'd be (well, that's just my impression :)). So it was a very pleasant purchase, and the next ones will be very serene! A very good site that I've recommended to others.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! We are delighted to hear that you are satisfied with this first order! :) Thank you also for your recommendation! :DV Wishing you a nice day & see you soon!
I
Itachi_madara_
Rating: 4 out of 5
following a purchase from 08/03/2023
Good quality
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your review! Please let us know what we could improve in order to obtain 5 stars :)Wishing you a pleasant day & see you soon!
L
Laurent R.
Rating: 5 out of 5
following a purchase from 19/02/2023
Superb figurine. Fast shipping. Top??
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Wishing you a nice day :)
M
Maëlys P.
Rating: 5 out of 5
following a purchase from 05/03/2023
Everything is perfect! Fast delivery and very good packaging, I recommend without hesitation ????
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
P
Pierre M.
Rating: 5 out of 5
following a purchase from 14/03/2023
Fast, well-protected parcel and nice site with lots of references :)
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order & your experience on our site! Thank you for your feedback! :DBalive day & see you soon!
J
Jérémy L.
Rating: 5 out of 5
following a purchase from 13/03/2023
Serious store, wide choice and fast delivery.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you very much for sharing your experience on our store! :DV Wishing you a pleasant day & see you soon!
T
Thibaut N.
Rating: 5 out of 5
following a purchase from 13/03/2023
Quality figurines, frequent promotional offers and an interesting system to reward loyalty... I recommend ++.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
R
Rayan
Rating: 5 out of 5
following a purchase from 01/03/2023
Fast parcel delivery, well protected and on time. I recommend their service.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
C
Client
Rating: 5 out of 5
following a purchase from 13/03/2023
I received my parcel. Everything went well.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
R
Ran T.
Rating: 5 out of 5
following a purchase from 12/03/2023
A simply incredible figurine, especially for this price! It's a pity that there are a few paint defects, but it's not a shock to look for them. Still a great experience ! Looking forward to my third purchase very soon!
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your opinion & your loyalty! :DEHave a nice day & see you soon!
W
Wasil M.
Rating: 5 out of 5
following a purchase from 12/03/2023
Always the best value for money compared to the competition.parcels always very well prepared and secure... The best!
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and your opinion! Have a great day & see you soon!
A
Alyssa D.
Rating: 2 out of 5
following a purchase from 05/03/2023
Received quickly, but it's not the one I ordered! It's the same person, so it fits, it's very pretty, but I'm disappointed to give a gift that's not the one I chose...
Translated reviews
Response from CHIBI AKIHABARA
Hello, We're sorry you didn't receive the right figurine. Could you please contact us at customer service ( https://chibi-akihabara.com/support/nouveau-ticket ) as to our knowledge, we have not received any message from you concerning this problem since we received the package on March 6th. Don't hesitate to contact customer service if you encounter a problem, our team is here to help :) UPDATE 13/03: Further to the message you sent us, as you explained, it would appear that the person who received the wrong figurine is nonetheless satisfied, that he likes his gift and does not wish to exchange it.
B
Bernard
Rating: 5 out of 5
following a purchase from 06/03/2023
Fast, smooth delivery. Compliant product and no more expensive than elsewhere
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! Have a nice day.
I
Inaki
Rating: 5 out of 5
following a purchase from 02/03/2023
Always fast orders, quality products at the right price.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and for your feedback on your order! :DPassz une excellente journée & à bientôt !
M
Morgane
Rating: 5 out of 5
following a purchase from 28/02/2023
So well packed that it's impossible for it to arrive damaged, and very fast shipping.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your opinion and your trust! :DV Wishing you a nice day & see you soon!
S
Simon M.
Rating: 5 out of 5
following a purchase from 22/02/2023
Optimal delivery time. Great free delivery.item conforms.no worries.
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBalive day & see you soon!
T
Thibaud
Rating: 5 out of 5
following a purchase from 01/03/2023
Super niceSuper fastSuper well protectedPerfect thank you so much!
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your experience & your order! Thank you for your feedback! Have a great day & see you soon! :)
K
Kililangelo
Rating: 5 out of 5
following a purchase from 22/02/2023
I've placed more than twenty orders with Chibi Akihabara and so far I've NEVER had a bad surprise. Everything has always been impeccable. I definitely recommend @Chibi Akihabara: keep it up, it's perfect ;)
Translated reviews
Response from CHIBI AKIHABARA
Hello,We would like to thank you for sharing your experience on your multiple orders placed on our store! Thank you also for your recommendation & your loyalty! :DBay good day to you & see you soon at Chibi!
A
Aymeric
Rating: 4 out of 5
following a purchase from 28/02/2023
Parcel received quickly knowing that I live in the dom-tom. Well packed, nothing to complain about, except that normally for the dom items should be sold tax free but this is not the case on the site.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :)We understand that this is annoying, unfortunately, customs fees are beyond our control.wishing you a good day,Sincerely.
J
Jj
Rating: 5 out of 5
following a purchase from 28/02/2023
very fast and compliant
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
E
Eric D.
Rating: 5 out of 5
following a purchase from 28/02/2023
Top quality, well packaged, fast delivery, receipt ok, nothing to say :)
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your order experience! :DBonjour & à bientôt sur notre site !
F
Fred F.
Rating: 5 out of 5
following a purchase from 21/02/2023
Good packaging. Perfect ??
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a comment! See you soon on our site! Have a nice day.
S
Stephane L.
Rating: 5 out of 5
following a purchase from 28/02/2023
package in good condition (inside and out) delivery day on the right date
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
L
Lau
Rating: 5 out of 5
following a purchase from 28/02/2023
I made a lottery, the draw was made quickly and the package sent just as quickly. I've also bought figurines in the past, good quality and fast shipping too. Can't wait to see their booth at the convention!
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your orders from us! Thank you very much for your feedback! :DBalive day & see you soon! :)
T
Teddy
Rating: 5 out of 5
following a purchase from 28/02/2023
the delivery service was very fast and the sellers were very responsive via twitter thank you very much.
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with our services! Thank you for your feedback! :DBalive day & see you soon!
T
Tony B.
Rating: 1 out of 5
following a purchase from 28/02/2023
Broken figurine
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are very sorry that your figurine arrived broken.as the customer service has informed you: we have made a service request to our supplier to replace your figurine and the delay is a little long.It is regrettable that you have already noted when the process has just been launched ... We will get back to you as soon as we have a return from our supplier regarding this figurine exchange.Sincerely.
L
Linda K.
Rating: 1 out of 5
following a purchase from 05/03/2023
I bought four Demon Slayer miniatures (Tanjiro, Nezuko, Zenitsu and Inosuke) from Furyu at the Made in Asia at the end of the convention on Sunday 05/03, each for 25. Happy to return home with my four boxes, I was shocked to see that my Nezuko and Tanjiro figures were broken and wrapped in bubble wrap. Tanjiro's arm notch was broken in the shoulder, and I had to repair it with strong glue. Nezuko's flames had been glued back into her hand (traces of glue) and not in the right direction, so the figure's structure wasn't stable. So I was really disappointed to end my day with a disappointing purchase. Fortunately, the Zenitsu and Inosuke figurines were in very good condition. But hey, 50 of disappointment, it's very expensive for little 7cm high figurines.P.S. : I glued the figurines back together myself because I bought them on the spot (so not on your site, so no reference number), couldn't post photos to confirm my statements, and having seen the other comment from Baptiste Deroeux's Made in Asia purchase about your marketing professionalism (supposedly, one of your salesmen said you had the lowest prices, when clearly you didn't, you just had the figures I wanted), I had absolutely no expectation of receiving a refund or exchange from you, and you confirm this with your review below.
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are sorry to hear that these two figurines are broken. It can happen that during transport, the figurines inside the boxes move a little and the fragile parts can therefore break. However, it's strange that these two figurines should be, as you say, "repackaged in bubble wrap" & "glued back together", as we only sell official new products. Since you didn't contact our customer service before repairing them, we won't be able to offer you an exchange... UPDATE: Even if you don't have a part number, you can still open a service ticket on our website. We do everything we can to help our customers, even those we meet at trade fairs, so please don't hesitate to contact us! In your case, we can do nothing more, because in order to be able to do what's necessary (exchange or other), the figurines must remain in their original condition and not have been modified in any way (glued back together, for example), so that we can notify the supplier concerned that the figurines are damaged. As everywhere else, you'll find more expensive products in one store, and cheaper ones in another. On our stands, we don't force you to buy, and visitors can choose where they buy their figurines. Best regards.
H
Hugues L.
Rating: 5 out of 5
following a purchase from 20/02/2023
Compliant parcel and Gold mystery box good value for money
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBonjour & à bientôt sur notre site !