The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
Thank you very much for your complimentary review! We are delighted to hear that you enjoyed our service and packaging. Your satisfaction is our priority. See you soon at CHIBI AKIHABARA!
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Katarina N.
Rating: 5 out of 5
following a purchase from 08/08/2024
Very satisfied with my purchase on the site. Very fast preparation and shipping, I received the package only two days after sending. The figurine arrived intact, well packaged and protected. I recommend this site without hesitation!
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Response from CHIBI AKIHABARA
Thank you very much for your positive review, we are very pleased to know that you are satisfied with your purchase on our site. We make it a point of honor to prepare and ship our packages quickly to satisfy our customers. We are delighted that the figurine arrived in perfect condition. We hope you continue to enjoy ordering from CHIBI AKIHABARA!
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fatma A.
Rating: 5 out of 5
following a purchase from 22/01/2025
Fast delivery and, above all, a well-packaged parcel to protect the figurines.
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Response from CHIBI AKIHABARA
Thank you for your positive feedback on our CHIBI AKIHABARA website! We are delighted that you appreciated our fast delivery service and the careful packaging of your figurines. We pride ourselves on delivering a quality experience to our customers. Don't hesitate to come back to us if you need anything. Thank you again for your confidence!
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Marine B.
Rating: 4 out of 5
following a purchase from 10/09/2024
Very beautiful figurine and received in very good condition, I withdraw just one star for the huge gap between the reception which was supposed to be in October, and the real reception which arrived in January following a problem with the supplier.
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Response from CHIBI AKIHABARA
Thank you for your comment, Marine! We're sorry for the delay in your receipt, we do our best to ensure that our customers receive their products on time. We hope you enjoy your figurine anyway! Thank you for your confidence and see you soon on CHIBI AKIHABARA!
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Louane M.
Rating: 5 out of 5
following a purchase from 17/01/2025
Arrive quickly. The figurine arrived well protected. The figurine is sublime
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Response from CHIBI AKIHABARA
Thank you very much for your positive review of our site, we are delighted that your figurine met your expectations. We will always take the utmost care to protect our products so that they arrive in perfect condition. See you soon on CHIBI AKIHABARA!
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Lucas S.
Rating: 5 out of 5
following a purchase from 14/01/2025
Always satisfied! The figurines are top notch and the delivery times are very fast, more than 10 orders and never disappointed! 😄
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Response from CHIBI AKIHABARA
Thank you very much Lucas for your loyalty! We're happy to know that you're still satisfied with our products and services. It encourages us to continue offering you the best of the chibi world. See you soon on our site! 😊"
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Manon P.
Rating: 5 out of 5
following a purchase from 31/03/2024
Good tracking and shipping. The figurine arrived in perfect condition.
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Response from CHIBI AKIHABARA
Thank you very much for your positive review, we are delighted to hear that you appreciated our service and that the figurine arrived in good condition. We will continue to work hard to provide you with the best possible service. Thank you again for your trust and loyalty!
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Giulia C.
Rating: 5 out of 5
following a purchase from 13/01/2025
Ottimo
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Lionel A.
Rating: 4 out of 5
following a purchase from 22/12/2024
Fast shipping Relatively well protected.
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Response from CHIBI AKIHABARA
Thank you for your feedback Lionel, we are delighted to hear that you appreciated the speed and quality of our shipment. We will continue to do our best to satisfy our customers. See you soon on our site!
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Ludovic L.
Rating: 5 out of 5
following a purchase from 11/11/2024
Quality figurines, impeccable customer service, well-packaged figurines. Despite a sometimes long waiting time for pre-orders, the wait is always rewarded with beautiful, quality products.
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Response from CHIBI AKIHABARA
Thank you very much for your positive review, Ludovic! We're delighted that you were satisfied with the quality of our figurines and with our customer service. We are aware that waiting times for pre-orders can sometimes be long, but we do our best to always offer you the best products. We hope to see you soon on our site.
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Thomas D.
Rating: 5 out of 5
following a purchase from 11/01/2025
Fast and careful shipment. Thank you very much.
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Response from CHIBI AKIHABARA
Thank you for your feedback, Thomas! We are happy to hear that you received your order quickly and that you are satisfied with it. Your satisfaction is our top priority. Please don't hesitate to contact us if you need anything else. Thanks again for your trust and support!
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Sylvie S.
Rating: 5 out of 5
following a purchase from 23/07/2024
Perfect as always
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Response from CHIBI AKIHABARA
Thank you very much Sylvie for your positive review of our CHIBI AKIHABARA website! We are delighted that you enjoyed your visit and we will do our best to continue to offer you quality products and services. We look forward to seeing you again soon!
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Arnaud T.
Rating: 5 out of 5
following a purchase from 11/01/2025
excellent store, top delivery
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Response from CHIBI AKIHABARA
Thank you very much for your positive review of our CHIBI AKIHABARA boutique! We are delighted that you enjoyed your shopping experience with us and that you are satisfied with our delivery services. We hope to see you soon on our site. We hope to see you soon!
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ludovic M.
Rating: 5 out of 5
following a purchase from 10/01/2025
Everything was perfect the figurines are super beautiful thank you
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Response from CHIBI AKIHABARA
Thank you for your positive review! We're delighted you liked the figurines and hope to see you soon on our Chibi Akihabara site. We are constantly working to offer the best to our customers.
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Marc V.
Rating: 5 out of 5
following a purchase from 21/09/2024
Always at the TOP!
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Response from CHIBI AKIHABARA
Thank you for your positive feedback! We do our utmost to offer you a unique shopping experience at Chibi Akihabara. We hope to see you soon in our store!
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Olivier G.
Rating: 5 out of 5
following a purchase from 08/01/2025
Fast delivery, item very well protected!!! An order that went perfectly!!!
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Response from CHIBI AKIHABARA
Thank you very much for your positive feedback, we are delighted that your order went well and that you are satisfied with our services. We make it a point of honour to deliver our products quickly and to protect them effectively so that they arrive in perfect condition at our customers' premises. We look forward to serving you again in the future. Thank you again for your trust and your 5/5 rating.
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Gérald P.
Rating: 5 out of 5
following a purchase from 09/01/2025
Excellent site, buy with confidence for the quality of products and flawless shipping.
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Response from CHIBI AKIHABARA
Thank you very much for your positive review, Gérald! We're glad you enjoyed our site and have confidence in our products and services. We will do our best to maintain this quality and reliability for our customers. Thanks again for your support, we hope to see you soon on CHIBI AKIHABARA!
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Fiona D.
Rating: 4 out of 5
following a purchase from 09/01/2025
Received quickly by the person concerned, no problems with the package, perfect.
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Response from CHIBI AKIHABARA
Thank you very much for your positive feedback on our CHIBI AKIHABARA website, we are delighted that your parcel was delivered to you quickly and without any problems. We will do our best to continue to provide you with quality service. Please do not hesitate to contact us should you require any further assistance or advice.
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Nathan D.
Rating: 4 out of 5
following a purchase from 08/01/2025
Delivery costs are a nuisance but manageable
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Response from CHIBI AKIHABARA
Thank you for your review, Nathan. We're glad you enjoyed our site, despite the shipping costs. We do our best to keep costs reasonable while providing quality service to our customers. We hope you will continue to enjoy our products and services. We look forward to seeing you on CHIBI AKIHABARA!
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Yann T.
Rating: 5 out of 5
following a purchase from 07/01/2025
Efficient fast great products I recommend
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Response from CHIBI AKIHABARA
Thank you for your recommendation, Yann. We are delighted that you enjoyed your experience at CHIBI AKIHABARA. We will continue to provide quality products to our customers. Thank you again for your support and your perfect 5/5 rating.
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Jean-Michel R.
Rating: 5 out of 5
following a purchase from 07/01/2025
Well packaged. Fast shipping and delivery. Would recommend.
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Response from CHIBI AKIHABARA
Thank you very much for your positive feedback on our Chibi Akihabara site. We are delighted that you appreciated our packing service and fast delivery. We hope to see you again soon for future purchases on our site. Thank you for your recommendation!
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Virginie P.
Rating: 5 out of 5
following a purchase from 10/11/2024
Serious site. High-quality figurine. I recommend ++++
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Response from CHIBI AKIHABARA
Thank you very much for your positive feedback on our CHIBI AKIHABARA website, we really appreciate it! We are delighted that you are satisfied with the quality of our figurines and we thank you for your recommendation. We hope to see you soon on our site!
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Laura H.
Rating: 5 out of 5
following a purchase from 03/01/2025
Great! And very fast shipping :)
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Response from CHIBI AKIHABARA
Thank you for your positive review, Laura! We are delighted that you are satisfied with our service and the speed of our shipments. We hope to see you soon on our site!
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Olivia A.
Rating: 5 out of 5
following a purchase from 29/12/2024
Several times that I order on their site I love it and I recommend it, fast and careful shipping.
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Response from CHIBI AKIHABARA
Thank you very much for your confidence in our site, we are delighted that your shopping experience went well. We also thank you for your recommendation, it encourages us to continue to provide quality service to our customers. We hope to see you soon at CHIBI AKIHABARA!
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Aubin M.
Rating: 5 out of 5
following a purchase from 25/12/2024
Order and delivery ok
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Response from CHIBI AKIHABARA
Thank you very much for your positive review, Aubin! We are delighted that you were satisfied with your shopping experience at CHIBI AKIHABARA. We will continue to do our best to provide you with quality service and great products. We hope to see you soon!
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Ronan K.
Rating: 5 out of 5
following a purchase from 25/12/2024
Good price, fast shipping and delivery. Well packed parcel... I recommend without hesitation.
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Response from CHIBI AKIHABARA
Thank you very much Ronan for your positive review of our CHIBI AKIHABARA website. We are delighted that you are satisfied with your purchases and with our fast, well-packaged delivery service. We hope to see you soon on our site!
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Remy L.
Rating: 5 out of 5
following a purchase from 23/12/2024
Top service. Package received Christmas Eve
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Response from CHIBI AKIHABARA
Thank you for your positive feedback, we really appreciate it! We always do our best to provide our customers with a quality and satisfactory service. We're delighted that you received your parcel just in time for Christmas. Happy holidays to you!
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Tristan D.
Rating: 5 out of 5
following a purchase from 14/06/2024
Arrived in perfect condition and on time, nothing to complain about.
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Response from CHIBI AKIHABARA
Thank you very much for your positive feedback, we really appreciate it! We are delighted that your experience with our site was satisfactory and that your order arrived on time and in good condition. We hope to see you soon at CHIBI AKIHABARA!
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Marine D.
Rating: 4 out of 5
following a purchase from 19/12/2024
Nickel, nothing negative
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Response from CHIBI AKIHABARA
Thank you Marine for your positive feedback! We are delighted that you enjoyed your experience on our site. We look forward to seeing you soon at CHIBI AKIHABARA.
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Dylan F.
Rating: 5 out of 5
following a purchase from 18/12/2024
Very neat parcel, the contents were well packaged and protected. I recommend
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Response from CHIBI AKIHABARA
Thank you very much for your positive review, we're delighted you enjoyed your package! We always do our best to ensure that our customers are satisfied with their order at Chibi Akihabara. We hope to see you soon on our site!
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Patricia F.
Rating: 5 out of 5
following a purchase from 02/12/2024
Very satisfied with the order and customer service Thank you very much.
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Response from CHIBI AKIHABARA
We are delighted that you are satisfied with your experience at CHIBI AKIHABARA. We always do our best to provide quality service to our customers. Thank you for your rating and your confidence!
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Marine R.
Rating: 5 out of 5
following a purchase from 17/12/2024
Fast delivery in the middle of Christmas, the product arrived in great condition with a beautiful box! I'm very happy to have been able to give this gift to my brother, who LOVED it! Thank you for your seriousness <3
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Response from CHIBI AKIHABARA
Thank you so much for your trust and your kind comment! We are delighted that your brother is happy with his gift and that you appreciated our service. It's a pleasure to count you among our satisfied customers. Please do not hesitate to come back to us for any further orders. See you soon at CHIBI AKIHABARA!
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Vincent H.
Rating: 5 out of 5
following a purchase from 12/12/2024
No problem, parcel well packed.
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Response from CHIBI AKIHABARA
Thank you very much for your positive feedback, Vincent. We always do our best to ensure that our customers receive their parcels in good condition. We're delighted that this was the case for you. See you soon on our site!
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Manon P.
Rating: 5 out of 5
following a purchase from 01/12/2024
Fast delivery, spotless parcel on time.
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Response from CHIBI AKIHABARA
Thank you very much for your feedback, Manon! We are delighted that you are satisfied with your order on our CHIBI AKIHABARA website. We make it a point of honour to offer our customers fast, quality service. See you soon on our site!
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Marie Claude G.
Rating: 5 out of 5
following a purchase from 10/12/2024
House of trust
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Response from CHIBI AKIHABARA
Thank you very much for your trust! We are delighted that you are enjoying our home and hope to see you again soon at CHIBI AKIHABARA.
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Florent T.
Rating: 5 out of 5
following a purchase from 09/12/2024
Quality service!
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Response from CHIBI AKIHABARA
We are delighted to hear that you enjoyed your experience at our CHIBI AKIHABARA site. We go to great lengths to provide quality service to our customers, and we're glad you were able to see that. Thank you for your positive feedback and your 5-star rating, which encourages us to keep up the good work. Don't hesitate to visit us again soon!
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Cathy Z.
Rating: 2 out of 5
following a purchase from 20/08/2024
I've had several orders, and I was clearly disappointed with the last one. It's true that pre-orders can be delayed, and that's normal, but it would be nice to let the customer know by e-mail. And when there's no information available about a specific date, why not be transparent and just say so? The parcel I received arrived in poor condition, and I'm well aware that it's often the carrier's fault, but parcels can also be thicker and figurines individually protected. Fortunately, my figurines were unharmed. Then I cancelled a figurine from my order after 3 months of waiting and fearing it would never arrive. Noting in passing that on another site it says that the figurine in question is out of stock with all European distributors, even though I'm told it will arrive in December or early January. I find the refund period (30 days) rather long. To date, no refund. (Cancellation on 6/12, here we are on 20/12). Finally, I think it would be nice for your customers to receive a "commercial gesture" (free postage) when it comes to separating an order for a faster shipment following a delay of several months on a pre-order, rather than claiming the postage in this case. But of course, on this last point, each company does as it sees fit. In short, Chibi Akihabara remains for me a trustworthy site (official figurines), but certain points need to be reviewed. No more pre-ordering from them for me.
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Response from CHIBI AKIHABARA
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that your last experience with us did not fully satisfy you, and we are taking your feedback into account to improve our services.
Concerning the damaged parcel, we understand your disappointment, but we invite you to contact us directly in the event of a problem with a delivery. This would have enabled us to take the necessary measures immediately. We do our utmost to protect our products and, like many other customers, you can see that carriers can sometimes mishandle packages, even with all the protection in place. We recently had a similar case where, despite our precautions, the parcel was severely damaged. Please also note that if a parcel is damaged, we strongly advise you to make a reservation on the delivery note, which is essential for any subsequent claim.
With regard to the delay of pre-orders, we assure you that this delay is unfortunately not due to us, but to suppliers' lead times. We endeavor to keep you informed as soon as we have new information about your orders, but it may happen that there is no precise date to communicate. Nevertheless, we are always available to provide you with answers.
As for the refund of your cancelled product, this is made within 30 days, and since you cancelled on 6/12, the refund will be made within this period, i.e. by 6/01/2025 at the latest. Thank you for your patience in this matter.
We understand your frustration regarding shipping costs when separating orders and will take your suggestion into account. However, we remain committed to providing the best possible service under the current circumstances.
We hope that, despite these inconveniences, you will give us another chance in the future. We take your feedback to heart and will continue to improve our processes.
We wish you a good day,
Best regards.
V
Valentine B.
Rating: 5 out of 5
following a purchase from 08/12/2024
👍🏻
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Response from CHIBI AKIHABARA
Thank you very much for your positive review of our CHIBI AKIHABARA website. We are delighted that you enjoyed your experience on our site. Please come back again to discover more products. We look forward to seeing you soon!
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juan R.
Rating: 5 out of 5
following a purchase from 07/12/2024
first order delivered very quickly very good experience
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Response from CHIBI AKIHABARA
Thank you for your positive feedback, we are delighted that your first order on our site was a success! We strive to provide a quality experience for our customers, and your satisfaction is our priority. We hope to see you soon on CHIBI AKIHABARA.
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Lysiana H.
Rating: 5 out of 5
following a purchase from 08/12/2024
Great. ALL CLEAR. Figurine conforms and delivered on time. Thanks
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Response from CHIBI AKIHABARA
Thank you for your positive feedback on our site. We are delighted that you liked the figurine and that delivery was as you expected. We hope to see you soon on CHIBI AKIHABARA for future purchases.
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