Customer reviews of CHIBI AKIHABARA

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 2 958 published reviews

Summary of reviews

The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.

Reviews 1, 2, 4 and 5 stars

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M
Michael
Rating: 4 out of 5
following a purchase from 23/01/2022
Fast delivery and attractive prices
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Response from CHIBI AKIHABARA
HelloThank you
S
Stephane R.
Rating: 5 out of 5
following a purchase from 23/01/2022
Very reliable!
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Response from CHIBI AKIHABARA
HelloThank you very much :)
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Berenice M.
Rating: 5 out of 5
following a purchase from 23/01/2022
Perfect :) top lottery
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Response from CHIBI AKIHABARA
HelloThank you very much :)
I
Issey
Rating: 5 out of 5
following a purchase from 22/01/2022
As always perfect
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Response from CHIBI AKIHABARA
HelloThank you for your note :)
C
Cédric H.
Rating: 5 out of 5
following a purchase from 22/01/2022
The parcel was dispatched with the utmost care and speed.I have to admit that I felt like taking away a few stars because the delivery service provider (DPD Nîmes branch) was totally unprofessional, lacking in seriousness and honesty.Fortunately, the delivery ended well, with several calls on my part and the intervention of your customer service department to follow up on the delivery. That's why I'm leaving 5* and you have to be honest, you're not responsible for the delivery agency.I strongly advise people not to have their orders delivered by DPD in the south-east of France. Look at their customer reviews and you'll understand.... The next time I order an item from you, if the delivery is made by DPD, I'll pass.I thank you for the service and the quality of the products you offer.
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Response from CHIBI AKIHABARA
HelloThank you for not penalizing us because of the delivery service. We will not hesitate to give our opinion to this carrier as well. I'm glad that the situation has been resolved and that your order has arrived. I hope you're happy with it. Thanks again :)
M
Mickael N.
Rating: 5 out of 5
following a purchase from 22/01/2022
Always on top! Very well protected parcel. Never disappointed.
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Response from CHIBI AKIHABARA
HelloThank you very much :)
Y
Yayakuza
Rating: 4 out of 5
following a purchase from 22/01/2022
A serious site, fast deliveries.lacks a bit of lotteries and last one to one.Very professional and attentive to the customer.Best site for your flowers your collection.
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Response from CHIBI AKIHABARA
HelloThank you for your feedback.we only sell the lotteries that Banpresto France, our supplier, offers in its catalog. We do not sell last one by unit or only in very exceptional cases.
A
Amalia B.
Rating: 5 out of 5
following a purchase from 22/01/2022
Simply perfect. Deadline met, order conformed, very nice figurine.
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Response from CHIBI AKIHABARA
HelloThank you for your comment
L
Laura
Rating: 5 out of 5
following a purchase from 22/01/2022
Perfect, thank you very much, you've reconciled me with the Ichiban lottery.
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Response from CHIBI AKIHABARA
HelloThank you for your confidence :)
T
Terry C.
Rating: 5 out of 5
following a purchase from 22/01/2022
Super service
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Response from CHIBI AKIHABARA
HelloThank you for your note :)
S
Sacha
Rating: 5 out of 5
following a purchase from 20/01/2022
Quality products, I'm very happy. Delivery is fast when it's in stock, and it's well protected. Nothing to say, reliable site, I really recommend it.
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Response from CHIBI AKIHABARA
HelloThank you very much for your feedback :)
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Pedro R.
Rating: 5 out of 5
following a purchase from 20/01/2022
Very satisfied with the service.
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Response from CHIBI AKIHABARA
HelloThanks :)
P
Popi
Rating: 5 out of 5
following a purchase from 20/01/2022
Arrived after Christmas, the effect was not the same, but the person who received it was satisfied.
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Response from CHIBI AKIHABARA
HelloWe apologize for the delay. We are delighted that despite the wait, the product is up to scratch.
B
Bath P.
Rating: 4 out of 5
following a purchase from 20/01/2022
I just can't understand what went wrong. I specifically asked for a refund after I paid the wire transfer. But they wouldn't give it to me. When I was able to send the proof of payment that they wanted. They updated my order and send it out even though I specifically said I wanted a refund for my cancellation. I do have to say their customer service may be slow but they ship out products very fast.
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Timo
Rating: 5 out of 5
following a purchase from 19/01/2022
Fast delivery, no worries! Perfect!
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Response from CHIBI AKIHABARA
HelloThanks for your feedback
S
Samy T.
Rating: 5 out of 5
following a purchase from 19/01/2022
Super! First order and I'm very happy, I highly recommend it.
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Response from CHIBI AKIHABARA
HelloThank you very much for your confidence
A
Antoine V.
Rating: 5 out of 5
following a purchase from 18/01/2022
Excellent service, order received very quickly and very well packaged.2nd order for me and I recommend with pleasure!
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Response from CHIBI AKIHABARA
HelloThank you very much for your positive feedback
E
Eva A.
Rating: 5 out of 5
following a purchase from 18/01/2022
Fast shippingProducts well packaged
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Response from CHIBI AKIHABARA
HelloThank you very much
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Laurelen L.
Rating: 5 out of 5
following a purchase from 15/01/2022
Perfect! Hassle-free delivery
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Response from CHIBI AKIHABARA
HelloThank you very much
C
Coraline
Rating: 5 out of 5
following a purchase from 17/01/2022
Great as always
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Response from CHIBI AKIHABARA
Thank you for this superb note ;)
D
David C.
Rating: 4 out of 5
following a purchase from 17/01/2022
Everything was perfect, the only problem I had was using the site because it has a lot of trouble loading pages or when you hover over a button the site takes a long time to realize it before proposing to click on it, which makes browsing it very time consuming, which is a shame for an online store because as everything takes time, you often just want to stop browsing because it takes too long to use. And the second thing that disappointed me a bit was the fact that once you've placed your order, you can't see in the order history what the figurines you've just bought look like. There are no miniatures or links to the figurine, just the name of the product. It would be cool to have at least a preview of what you've bought, firstly to be sure you haven't made a mistake, and secondly to be able to review the products you've ordered. Otherwise, everything was good, the selection was varied and easy to find when you take your time. It's a really good site, but it just has a few usability problems.
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Response from CHIBI AKIHABARA
HelloThank you for your feedback, we'll pass it on to the relevant department to improve the site.
O
Orianne
Rating: 5 out of 5
following a purchase from 17/01/2022
Fast and careful delivery.
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Response from CHIBI AKIHABARA
HelloThank you
L
Laura M.
Rating: 5 out of 5
following a purchase from 16/01/2022
Always top-notch with attractive prices, fast shipping and well-packaged parcel. I'd definitely recommend!
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Response from CHIBI AKIHABARA
HelloThank you very much for your recommendation.
H
Heddy B.
Rating: 5 out of 5
following a purchase from 16/01/2022
Super figurine received in a very short time, nothing to say.
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Response from CHIBI AKIHABARA
HelloThank you
W
Wai Y.
Rating: 5 out of 5
following a purchase from 07/01/2022
Fast delivery
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Response from CHIBI AKIHABARA
HelloThank you
N
Noah B.
Rating: 5 out of 5
following a purchase from 16/01/2022
Good service :) happy with the shipping too.
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Response from CHIBI AKIHABARA
HelloThank you
C
Client
Rating: 5 out of 5
following a purchase from 16/01/2022
Perfect! ????
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Response from CHIBI AKIHABARA
HelloThank you
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Christine
Rating: 5 out of 5
following a purchase from 16/01/2022
Perfect products and fast delivery
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Response from CHIBI AKIHABARA
HelloThanks ^^
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Maxime J.
Rating: 5 out of 5
following a purchase from 16/01/2022
Excellent ??
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Response from CHIBI AKIHABARA
HelloThank you
V
Vincent S.
Rating: 5 out of 5
following a purchase from 15/01/2022
Very fast shipping, well protected and thanks for the little attention. We made a unboxing aperitif ;)
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Response from CHIBI AKIHABARA
Hello Thank you very much :)
S
Soucaw
Rating: 5 out of 5
following a purchase from 15/01/2022
At the top figurine parcel delais frankly hats off to you and thank you ??
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Response from CHIBI AKIHABARA
HelloThank you
L
L M.
Rating: 1 out of 5
following a purchase from 15/01/2022
Inadmissible sends a box of figurine which is sold as new whereas the box is opened and the small boxes containing the figurines too.I send a message to the site to ask for explanations and no answer!!! To flee !!!
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Response from CHIBI AKIHABARA
HelloWe are sorry for this inconvenience. However it is perfectly INDICATED on the product sheet that the boxes have been opened to identify the characters. Honest information on our part and available on the product sheet. Product sheets are meant to be read to avoid disappointments such as this one. After checking, we can't find a message in your name. Please contact us at :[email protected]
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Samuel F.
Rating: 5 out of 5
following a purchase from 15/01/2022
fast and careful shipping wide choice for gunpla i recommend
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Response from CHIBI AKIHABARA
HelloThank you for your recommendation
T
Tyler
Rating: 5 out of 5
following a purchase from 15/01/2022
many thanks
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Response from CHIBI AKIHABARA
HelloThank you
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Mathieu B.
Rating: 4 out of 5
following a purchase from 15/01/2022
Good site. Just the pre-orders a little long ... but I'm patient ... once paid I'm sure they will arrive. But often 3 months late... then it's like that. Then the packages reinforce them a little more. Scotch double dose please because 2 packages opened ... everything was inside but please think about it thank you
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Response from CHIBI AKIHABARA
HelloThank you for your feedback, we've taken note of your valuable advice.
A
Anthony R.
Rating: 5 out of 5
following a purchase from 15/01/2022
A magnificent figurine, no regrets about the purchase.delivery was made on time against signature, at my home as requestedI might be tempted for another order.Assassination Classroom fan, order your figurine without hesitation!
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Response from CHIBI AKIHABARA
HelloThank you for your positive feedback
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G. V.
Rating: 5 out of 5
following a purchase from 15/01/2022
Great! Fast and trouble-free
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Response from CHIBI AKIHABARA
HelloThank you
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Lacoche J.
Rating: 5 out of 5
following a purchase from 14/01/2022
Package arrived safely and in good condition.
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Response from CHIBI AKIHABARA
HelloThank you for your feedback
C
Clement G.
Rating: 5 out of 5
following a purchase from 13/01/2022
nothing to say, fast delivery and coli in very good condition
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Response from CHIBI AKIHABARA
HelloThank you very much
H
Henri G.
Rating: 1 out of 5
following a purchase from 12/01/2022
Order placed 3 months before the release, order not received 1 month after the release.open a "ticket" is useless, you can write whatever you want you will get the same automatic response (true I put a "." I received the same response as when I wrote a paving stone).Sending an e-mail isn't much use either, so you won't get any reply. Calling is the only option, and even then, only if you manage to get them. I naively ordered thinking that pre-ordering 3 months before the release would guarantee that I'd get my figurines straight away. But they're having "supplier problems", which is questionable because they're the only ones to have them: all my other orders from other sites are prepared for the release or even before, and arrive on time.In short, go the other way.
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Response from CHIBI AKIHABARA
Hello. Yes, we have an automatic message for requests that are always the same: release date, awaiting supplier delivery. The reason we send this message is that, as indicated in the message, despite our numerous reminders, the supplier has not given us any new dates. We can't make one up. Following your message, my colleague gave you the telephone number to contact her. What's more, we're dependent on our suppliers. We can't manufacture it ourselves, nor can we go directly to Japan to get it. You point out that we are the only ones in this situation, but after checking, we have read messages warning of delays on sites identical to ours. You understand that we cannot ship an order for which the products have not yet been released, or else, as in this famous sample message, you have several proposals at your disposal to find a solution. I invite you to contact my colleague who will explain the situation to you in person. Sincerely