The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
I am happy to have found the article on this site, because it was missing from my collection. However, and I could see in the comments that I was not the only one in this situation, I received a refurbished product. It was indeed brand new and without defects, but it had been taken out of the box, wrapped in bubbles (the products in this range are normally in a thermoformed packaging), and I had noticed that the packaging tape was doubled on the outside. In absolute terms, this is not a real problem in the sense that I do not keep anything in the box, and once again the article was indeed brand new and without defects, but given the other comments and the company's responses, it is clearly a common practice that they want to pass off as accidental. Trust and transparency are not present, and for this reason, I am removing one star and I do not think I will order from them again.
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Frédérick M.
Rating: 4 out of 5
following a purchase from 20/01/2026
Order well received but as often with this type of small figurine. The packaging is just bubble wrap wrapped around the figurine and as often one of them was broken.
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Response from CHIBI AKIHABARA
Thank you very much for taking the time to share your feedback! We are glad that your order was received well, but we are sorry to hear that one of the figurines arrived broken. Please feel free to contact us directly for any assistance, we will be happy to help.
T
Thomas H.
Rating: 4 out of 5
following a purchase from 21/12/2025
The figure was packaged far too insecurely, which led to its box now being riddled with countless dents. Otherwise, everything is fine.
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Vincent C.
Rating: 4 out of 5
following a purchase from 05/11/2024
Satisfied with the order placed at Chibi Akihabara, package received well packaged. I always have delays on preordered products that are related to suppliers and not to Chibi Akihabara who unfortunately can do nothing. For this reason, they sent me the products already in stock from one of my preorders as a gesture and I thank them for that.
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Response from CHIBI AKIHABARA
We sincerely thank you for your positive feedback regarding your order at Chibi Akihabara. We are delighted that you appreciated the packaging of your package and the responsiveness of our team. Rest assured that we are doing our best to manage pre-orders and we appreciate your understanding regarding any potential delays from suppliers.
A
Alexandre D.
Rating: 4 out of 5
following a purchase from 17/09/2024
I have been ordering for years and I have never been disappointed. Only downside is that there are more and more delays in the delivery of pre-orders.
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olivier D.
Rating: 2 out of 5
following a purchase from 02/08/2025
Hello, very disappointed, I ordered 3 figurines very poorly protected in the box, so the 3 boxes are very damaged, the figurines were added back into their boxes so they were detected and then resealed, so really disappointed.
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Response from CHIBI AKIHABARA
Hello,
We have taken note of your review, but we have not received any report from you through our official channels before this publication, which makes the situation difficult to handle. We would like to remind you that we only sell new products, supplied by official distributors.
If the product(s) you received really had a problem, we invite you to send us photos attesting to the condition of the figurine so that we can inquire with the supplier and resolve the issue. Without this information, we unfortunately will not be able to act on your report.
Have a nice day,
Best regards.
J
Julien G.
Rating: 1 out of 5
following a purchase from 03/12/2025
I ordered a large number of Banpresto figurines, almost all of them had already been opened and the boxes re-taped. They claim to sell new products, I requested a return as soon as I received my order on December 12, which was 8 days ago, and I have had no response to date. So, look for a more reliable site!
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Response from CHIBI AKIHABARA
Hello,
We are sorry to read your review, but after a complete verification of your file, several points need to be clarified.
Our customer service first responded to you on 16/12, via your customer service ticket, asking for photos of the concerned products in order to analyze the situation and, if necessary, intervene with our supplier.
Following the creation of your review, we contacted you again by email on 22/12.
To date, we have not received any feedback or photos from you.
Without these elements, it is unfortunately impossible for us to confirm an anomaly or to initiate a return or supplier claim procedure.
We remind you that:
* We only sell strictly new products, from official suppliers.
* We never open the boxes before shipping: the items are sent in the exact condition in which we receive them.
Having received no proof or response from you despite several follow-ups, no resolution is unfortunately possible at this stage.
We regret that the situation could not be clarified in time, but we cannot be held responsible in the absence of feedback from you.
Best regards
C
Camille P.
Rating: 1 out of 5
following a purchase from 25/04/2025
3 months to send a pre-order released at the end of August 2025 and once received, disappointed to find that it had been opened, without the internal protective plastic, wrapped in bubble wrap hastily and taped everywhere as if it had not been opened. Being a pre-order, the figurine was supposed to be sealed and new, which was not the case.
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Response from CHIBI AKIHABARA
Hello,
We have taken note of your review, but we have not received any report from you through our official channels before this publication, which makes the situation difficult to address. We would like to remind you that we only sell new products, supplied by official distributors.
If the product you received actually had a problem, we invite you to send us photos attesting to the condition of the figurine so that we can inquire with the supplier and resolve the issue. Without this information, we unfortunately will not be able to act on your report.
Have a good day,
Best regards.
M
Melvyn R.
Rating: 4 out of 5
following a purchase from 07/04/2025
A bit of a delay on the dates, but the customer service is responsive and very nice, so all good.
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Response from CHIBI AKIHABARA
Hello Melvyn,
Thank you very much for your review and your rating of 4/5! We are happy to hear that our customer service met your expectations. We take note of your comment regarding the delay and will do our best to optimize this point in the future. Your satisfaction is our priority!
See you soon at CHIBI AKIHABARA!
D
Deborah M.
Rating: 2 out of 5
following a purchase from 08/06/2024
I preordered a Kirua Zoldik statue in June 2024, scheduled for September of the same year. A collaboration between the site and Kitsune Statue where they announce a super short delay between the preorder and delivery, so normally we expect reliable timelines. I received the statue in August 2025! (after 7 delays...) And in terms of quality, the face was below the images present on the site and even on the box (rounder face, different eye tilt). The character looks more like a sulky child than a killer... I really thought "all that waiting for this". And no instructions are provided to attach all the lightning bolts to the statue, they are delivered loose in bags and we try to figure out which goes where based on the photos on the box, it lacks finishing.
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David S.
Rating: 4 out of 5
following a purchase from 13/08/2025
Figurine arrived in good condition, well packaged but delivery time a bit long (order placed on Thursday and received the following Tuesday).
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Response from CHIBI AKIHABARA
Thank you very much for your positive feedback and for your trust. We are delighted that the figurine arrived well and in good condition! Regarding the delay, your order was well prepared and handed over to the carrier quickly the day after your order. However, with August 15th (a public holiday) and the weekend, this automatically pushed the delivery to the following week. In the end, it remains within the usual timeframe of 2 to 4 working days depending on the locations.
Thank you again for your feedback, we hope to see you soon on our site.
C
Constance J.
Rating: 4 out of 5
following a purchase from 18/11/2024
A bit disappointed, order arrived with a lot of delay and really no communication about the situation unless I follow up.. VIP gift that could have been nice (One Piece Boosters) if the cards weren't in English.. Usually, I'm happy with the services offered, today I'm quite disappointed.
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Response from CHIBI AKIHABARA
We thank you for your feedback and are sorry to learn that your experience did not meet your expectations this time. We understand the importance of clear communication and will make sure to improve this aspect in the future. Regarding the cards in English, we will ensure to better inform our customers about the contents of the gifts. We hope you will give us another chance to satisfy you with your next order.
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Lea B.
Rating: 1 out of 5
following a purchase from 14/08/2024
6 months delay on the expected delivery.....
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Response from CHIBI AKIHABARA
We completely understand your frustration regarding the delay of your order, and we are sincerely sorry.
However, this delay was related to our supplier, who also experienced significant delays in delivering the product. On our side, we shipped your order as soon as it arrived at our premises.
And finally, the figurine was indeed delivered, right? It's not perfect, we know, but we always do our best to fulfill every order, even when delays extend independently of our will.
Thank you for your patience, and we still hope that you like the product once it's in your hands!
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Antony N.
Rating: 4 out of 5
following a purchase from 27/05/2025
In accordance with the request, however, the box of the figurine is damaged.
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Response from CHIBI AKIHABARA
Thank you for your feedback and your rating of 4/5. We are happy that your order met your expectations. We also take into account your comment regarding the condition of the figurine's box and will do our best to improve this aspect in the future. Please feel free to reach out to us for any other questions or needs.
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gaetan G.
Rating: 4 out of 5
following a purchase from 26/10/2024
Despite a supplier issue that ended with a change of order, the team was present, responsive, and was able to help me find a solution that suits me. The order was then shipped very quickly and in good condition. Thank you very much.
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Response from CHIBI AKIHABARA
Hello Gaetan,
We sincerely thank you for your feedback and for the rating given to our service. We are delighted to learn that our team was able to assist you effectively despite the supplier issue. Your satisfaction is our priority, and we are happy that the solution found was suitable for you. Thank you again for your trust, and we look forward to welcoming you back to CHIBI AKIHABARA!
Best regards,
The CHIBI AKIHABARA team
B
Brenda V.
Rating: 4 out of 5
following a purchase from 31/03/2025
Figure received very quickly and very well protected. It arrived in very good condition, with a small issue on one ear where a white spot is present and cannot be removed. But nothing too bothersome.
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Response from CHIBI AKIHABARA
Thank you very much for your feedback and for your constructive comments. We are delighted that the figurine arrived quickly and in good condition. We are sorry to hear that there is a small imperfection on the ear. Your feedback is valuable and will help us improve our products and services. Please do not hesitate to contact us if you need assistance.
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Elyas R.
Rating: 4 out of 5
following a purchase from 24/03/2025
Very good choice of figurines and arrives quickly well packaged. Reasonable price. Quite surprised by the speed of delivery.
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Response from CHIBI AKIHABARA
We sincerely thank you for your positive feedback on our CHIBI AKIHABARA site. We are delighted to hear that you enjoyed our selection of figurines as well as the speed and quality of our delivery service. Your satisfaction is our priority, and your feedback encourages us to continue providing you with the best. Please feel free to reach out to us for your future purchases!
K
KAREN G.
Rating: 4 out of 5
following a purchase from 02/12/2024
A little long for pre-orders, but orders are respected. Very pretty figurine, as presented on the site.
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Response from CHIBI AKIHABARA
Thank you very much for your review and your note! We are delighted to hear that you are satisfied with your figurine and that your order is in order. We take good note of your remark concerning the pre-order lead times and will do our best to improve this point. We value your feedback.
See you soon at Chibi Akihabara!
B
Bejito B.
Rating: 2 out of 5
following a purchase from 18/08/2024
Waiting for the 2nd part of my order, waiting time much too long for a pre-order. I'll rate and give a real opinion once I've received everything, for now I'll leave it at that. Quite disappointed and astonished coming from Chibi, surely the last pre-order I make with them.
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Response from CHIBI AKIHABARA
Hello,
Thank you for your feedback. We understand your frustration, and we are truly sorry for the wait. That said, as we explained, we are also waiting to receive these products from our supplier. Unfortunately, this delay is completely out of our control.
We are making every effort to ship them to you as soon as we receive them. We hope this can be resolved quickly, and that you can enjoy your figurines once they've arrived.
Please do not hesitate to contact us if you have any questions or require further information.
Have a nice day,
Best regards.
M
Marine B.
Rating: 4 out of 5
following a purchase from 10/09/2024
Very beautiful figurine and received in very good condition, I withdraw just one star for the huge gap between the reception which was supposed to be in October, and the real reception which arrived in January following a problem with the supplier.
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Response from CHIBI AKIHABARA
Thank you for your comment, Marine! We're sorry for the delay in your receipt, we do our best to ensure that our customers receive their products on time. We hope you enjoy your figurine anyway! Thank you for your confidence and see you soon on CHIBI AKIHABARA!
L
Lionel A.
Rating: 4 out of 5
following a purchase from 22/12/2024
Fast shipping Relatively well protected.
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Response from CHIBI AKIHABARA
Thank you for your feedback Lionel, we are delighted to hear that you appreciated the speed and quality of our shipment. We will continue to do our best to satisfy our customers. See you soon on our site!
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Fiona D.
Rating: 4 out of 5
following a purchase from 09/01/2025
Received quickly by the person concerned, no problems with the package, perfect.
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Response from CHIBI AKIHABARA
Thank you very much for your positive feedback on our CHIBI AKIHABARA website, we are delighted that your parcel was delivered to you quickly and without any problems. We will do our best to continue to provide you with quality service. Please do not hesitate to contact us should you require any further assistance or advice.
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Nathan D.
Rating: 4 out of 5
following a purchase from 08/01/2025
Delivery costs are a nuisance but manageable
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Response from CHIBI AKIHABARA
Thank you for your review, Nathan. We're glad you enjoyed our site, despite the shipping costs. We do our best to keep costs reasonable while providing quality service to our customers. We hope you will continue to enjoy our products and services. We look forward to seeing you on CHIBI AKIHABARA!
M
Marine D.
Rating: 4 out of 5
following a purchase from 19/12/2024
Nickel, nothing negative
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Response from CHIBI AKIHABARA
Thank you Marine for your positive feedback! We are delighted that you enjoyed your experience on our site. We look forward to seeing you soon at CHIBI AKIHABARA.
C
Cathy Z.
Rating: 2 out of 5
following a purchase from 20/08/2024
I've had several orders, and I was clearly disappointed with the last one. It's true that pre-orders can be delayed, and that's normal, but it would be nice to let the customer know by e-mail. And when there's no information available about a specific date, why not be transparent and just say so? The parcel I received arrived in poor condition, and I'm well aware that it's often the carrier's fault, but parcels can also be thicker and figurines individually protected. Fortunately, my figurines were unharmed. Then I cancelled a figurine from my order after 3 months of waiting and fearing it would never arrive. Noting in passing that on another site it says that the figurine in question is out of stock with all European distributors, even though I'm told it will arrive in December or early January. I find the refund period (30 days) rather long. To date, no refund. (Cancellation on 6/12, here we are on 20/12). Finally, I think it would be nice for your customers to receive a "commercial gesture" (free postage) when it comes to separating an order for a faster shipment following a delay of several months on a pre-order, rather than claiming the postage in this case. But of course, on this last point, each company does as it sees fit. In short, Chibi Akihabara remains for me a trustworthy site (official figurines), but certain points need to be reviewed. No more pre-ordering from them for me.
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Response from CHIBI AKIHABARA
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that your last experience with us did not fully satisfy you, and we are taking your feedback into account to improve our services.
Concerning the damaged parcel, we understand your disappointment, but we invite you to contact us directly in the event of a problem with a delivery. This would have enabled us to take the necessary measures immediately. We do our utmost to protect our products and, like many other customers, you can see that carriers can sometimes mishandle packages, even with all the protection in place. We recently had a similar case where, despite our precautions, the parcel was severely damaged. Please also note that if a parcel is damaged, we strongly advise you to make a reservation on the delivery note, which is essential for any subsequent claim.
With regard to the delay of pre-orders, we assure you that this delay is unfortunately not due to us, but to suppliers' lead times. We endeavor to keep you informed as soon as we have new information about your orders, but it may happen that there is no precise date to communicate. Nevertheless, we are always available to provide you with answers.
As for the refund of your cancelled product, this is made within 30 days, and since you cancelled on 6/12, the refund will be made within this period, i.e. by 6/01/2025 at the latest. Thank you for your patience in this matter.
We understand your frustration regarding shipping costs when separating orders and will take your suggestion into account. However, we remain committed to providing the best possible service under the current circumstances.
We hope that, despite these inconveniences, you will give us another chance in the future. We take your feedback to heart and will continue to improve our processes.
We wish you a good day,
Best regards.
Y
yannick J.
Rating: 1 out of 5
following a purchase from 27/04/2024
Zero, I made 4 attempts to sav and as luck would have it it does not work, I have the sword of my guts which is defective I am not satisfied and let it know in the commu of the collection
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Response from CHIBI AKIHABARA
Hello,
First of all, we solved the problem directly with the customer after receiving his comment.
However, prior to this, we had not received any requests via our official after-sales channels (ticket, email or telephone). As we regularly explain, customer service requests must be submitted via these channels to ensure optimal follow-up. Unfortunately, notices are not the right way to contact us for this type of situation. We have therefore taken the necessary measures and replaced the faulty sword.
We remind you that for any question or problem, it is essential to use the following means:
- Tickets on our website in the "Help" tab
- By e-mail from our customer service department
- By telephone
Thank you for your understanding and for helping us solve your problem.
Best regards.
J
Julien M.
Rating: 4 out of 5
following a purchase from 08/11/2024
Delivery on time and the condition of the product was perfect, I recommend Chibi Akihabara!
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Response from CHIBI AKIHABARA
Thank you for your positive feedback on our Chibi Akihabara site. We are delighted to have been able to satisfy you with our delivery service and the quality of our product. We hope to see you soon on our site! Thank you again for your recommendation.
F
Francis B.
Rating: 4 out of 5
following a purchase from 06/11/2024
Fast ordering and delivery
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Response from CHIBI AKIHABARA
Thank you for your positive review of our CHIBI AKIHABARA website. We are delighted that your order was delivered promptly. We strive to provide quality service to our customers. Thank you again for your trust and continued support. We look forward to seeing you again on our site!
R
rose-marie C.
Rating: 4 out of 5
following a purchase from 30/10/2024
item arrived on time in perfect condition except for a slightly damaged box, which resulted in one star less, but no worries, I recommend it.
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Response from CHIBI AKIHABARA
Thank you very much for your positive review of our CHIBI AKIHABARA website! We are delighted that your order arrived on time and in perfect condition despite the slightly damaged box. We will do our best to improve this point in the future. We hope you enjoy your item and please do not hesitate to contact us if you need any assistance. Thanks again for your recommendation!
A
Alexandre L.
Rating: 4 out of 5
following a purchase from 15/10/2024
Well-protected and complete parcel
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Response from CHIBI AKIHABARA
Thank you for your positive review, Alexandre. We are delighted that your parcel was well protected and that you received all the products you ordered. We hope to see you soon on our site!
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willy V.
Rating: 1 out of 5
following a purchase from 31/05/2023
not serious! figurines pre-ordered 1 and a half years ago for a delivery scheduled 6 months later. since I had no news, I asked for a credit (since there is no refund if you use Paypal) no response .... and as luck would have it, the colli arrived a week after the request!
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Response from CHIBI AKIHABARA
Hello,
First of all, we solved the problem directly with the customer after receiving his comment. However, prior to this, we had not received any requests via our official after-sales channels (ticket, email or telephone). As we regularly explain, customer service requests must be submitted via these channels to ensure optimal follow-up. Unfortunately, notifications are not the right way to contact us for this type of situation.
Regarding refunds, regardless of payment method (including PayPal), we will issue refunds when requested. We also offer the possibility of a credit note, but this remains an option and not an obligation.
As for pre-orders, we have no control over release dates and do our best to inform our customers as soon as we receive new information from our suppliers. Delays can sometimes occur due to external factors, but we understand the disappointment this can cause and apologize for any inconvenience.
Yours sincerely
A
Adrien C.
Rating: 4 out of 5
following a purchase from 16/03/2024
Perfectly packaged parcel but very long delivery time. Two months longer than advertised.
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Response from CHIBI AKIHABARA
Thank you for your positive feedback! We understand that it's been a long wait, and we'd like to apologize for that. Unfortunately, delays are beyond our control and come from suppliers, and sometimes even from the manufacturer. As soon as we receive your order, we will do our utmost to dispatch it as quickly as possible.
We hope that despite this setback, you remain satisfied with your purchase, and we look forward to seeing you again for a future order.
E
Eric L.
Rating: 4 out of 5
following a purchase from 06/05/2024
I'm glad to have received my parcel, it looks different from what I expected, I hope I'll get used to it.
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Response from CHIBI AKIHABARA
Thank you for your feedback, we are delighted that you have received your parcel. We are sorry that the appearance did not meet your expectations. Please do not hesitate to contact us if you have any questions or concerns. :)
O
Olivier P.
Rating: 4 out of 5
following a purchase from 10/09/2024
Figurine conforms but the base is received broken, it does not prevent it from holding so nothing serious, I hope that my pre-orders will be better protected than this one.
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Response from CHIBI AKIHABARA
Thank you for your feedback! We're sorry to hear that the base of your figurine arrived broken, although this does not affect the stability of the product. We always do our best to protect packages, but we're going to redouble our efforts to ensure that your next pre-orders are even better protected.
If you ever need a replacement for the base, please don't hesitate to contact us - we'll do everything we can to help.
P
Paris
Rating: 4 out of 5
following a purchase from 17/09/2024
Figurine conforms but the base is received broken, it does not prevent it from holding so nothing serious, I hope that my pre-orders will be better protected than this one.
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Response from CHIBI AKIHABARA
Thank you for your feedback! We're sorry to hear that the base of your figurine arrived broken, although this does not affect the stability of the product. We always do our best to protect packages, but we're going to redouble our efforts to ensure that your next pre-orders are even better protected. If you ever need a replacement for the base, please don't hesitate to contact us - we'll do everything we can to help.
M
Martine C.
Rating: 4 out of 5
following a purchase from 15/07/2024
order processed on time and delivered as expected
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Response from CHIBI AKIHABARA
Thank you for your positive feedback on our site, Martine. We are delighted that your order was processed and delivered according to your expectations. We do our utmost to satisfy our customers. Please do not hesitate to contact us if you have any further queries. Thank you again for your 4/5 rating!
O
OLIVIER A.
Rating: 4 out of 5
following a purchase from 23/08/2024
Professional and responsive. The reference inversion on the first delivery was corrected on receipt of the return package.
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Response from CHIBI AKIHABARA
Thank you very much for your positive feedback on our site, it encourages us to continue to offer a quality service. We're sorry about the error during the first delivery, but we're glad we were able to correct it quickly thanks to your package return. We hope to see you back on our site soon!
L
Les M.
Rating: 4 out of 5
following a purchase from 16/09/2024
Package delivered with care and well protected, just a shame not to be warned when our order will be late (hence the 4 stars), fortunately the after sales service is there to reassure ... I would recommend them again anyway ????
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your review and for your confidence! We are delighted that you are satisfied with the quality of the packaging and our after-sales service. Concerning the delay, you should know that an e-mail is indeed sent when a postponement occurs. Should this e-mail end up in your spam folder, you can also check the date of your pre-orders directly in your customer area at any time... We're delighted to know that you'd recommend us, and we'll do everything we can to make your next experience even better! Have a good day, and see you soon on Chibi Akihabara!
S
SAMUEL B.
Rating: 4 out of 5
following a purchase from 26/11/2023
Parcel delivered in good condition, with care and possibility to know when it arrives 👍 Just a pity that it was a few months late ( hence the 4 stars), but hey, as long as it arrives in full at home it's fine 😌 I would order from them again and I recommend this site to my entourage manga/anime/video game fans 😌👍
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Response from CHIBI AKIHABARA
Hello,
Thank you for your positive feedback and recommendation! We are happy that you are satisfied with the condition of the package and our tracking service. 😊
We understand that the delay may have been disappointing. Unfortunately, these delays are often due to unforeseen circumstances linked to our suppliers and manufacturers, over which we have no control. We do our utmost to ensure that your orders arrive in the best possible condition, even with these delays.
We're delighted that you're considering ordering again, and that you're recommending our site to friends and family. We'll do our best to make your next experience even better.
Have a nice day,
Best regards,
M
Maily B.
Rating: 1 out of 5
following a purchase from 30/12/2023
I never received the package :(
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Response from CHIBI AKIHABARA
Hello,
Unless we are mistaken, the tracking of your parcel indicates that it was delivered to Nice in May. We understand that this can be frustrating and would like to clarify this with you.
We invite you to contact us directly via our ticket system in the "Help" tab on our site so that we can examine your case and provide you with a suitable solution. :)
Thank you for your understanding.
Have a nice day,
Best regards,
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