Customer reviews of CHIBI AKIHABARA

Hello,Thank you for your feedback :)Pre-ordered products can unfortunately often be postponed by our suppliers. The dates we are given can be changed at any time by them, and there is nothing we can do about this. For more information on pre-orders, we invite you to read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Wishing you a pleasant day & see you soon! :D

Hello !We are sincerely sorry for this inconvenience.The situation is as follows according to the tracking of your package: your package was presented to you by the delivery person twice, and was available at a relay point between these two attempts (from 26.04.2023 to 05.05.2023).As a result, you had the possibility of being able to pick it up at a relay point, or to receive it at home following the emails and messages that the DPD carrier sent you.Since you have not recovered your package, it is therefore returned to the sender (us).You asked us for a refund, and opened a PayPal dispute from the start while the package was still in a relay point. We cannot issue refunds until the package has returned to our premises.Rest assured, as soon as we have your package (currently being returned) on our premises, your refund will be made.You will understand, I hope, that our customer service could not accede to your refund request at that time, until the parcel was returned to our premises. This will be done when we have received the package.We are at your entire disposal if you need more information.Best regards.UPDATE: We have received the return package, as a result we have made the refund. Our customer service has responded to all your messages, even the most violent, as in your opinion on Trustpilot.

Hello,Thank you for sharing your opinion about your order with us! Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!

Hello,Thank you for your feedback :)On our side, we confirm that it was noted that your package should arrive in the relay point: l'Arum des fleurs in Nogent. It may happen that the carrier decides to drop off packages at another relay point, for a variety of reasons, and this is unfortunately beyond our control.wishing you a good day & see you soon!

Hello,Thank you for your feedback :)Unfortunately, pre-orders can often be postponed by our suppliers. For more information on pre-orders, please read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Wishing you a pleasant day & see you soon! :D

Hello,We're sorry to hear that your experience was not entirely satisfactory.The situation is as follows: your order consisted of a pre-ordered product scheduled for release in April, or May at the latest. This product arrived at our premises on 15/05 and was dispatched to you as soon as it was received, as indicated by our customer service department.Please note that the date indicated on the counter does not mean that the figurine will be delivered to you on that day, or that it will arrive at our premises on D-day. For more information on pre-orders, please read the dedicated article on our blog: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlNous We thank you for your purchase and remain at your disposal for any further information you may require.

Hello,Thank you for your feedback :)At the time you placed your order, we were experiencing problems with the site's emails, which is why you were not notified of the progress of your order at that time. This was only temporary, the problem is now solved ^^Please excuse us for the inconvenience, wishing you a good day!

Hello,Thank you for your review :)Please excuse us, at the time you placed your order, we were experiencing problems with the site emails, that's why you were not notified of the progress of your order at that time. This was only temporary, the problem is now solved ^^Wishing you a nice day!

Hello,Thank you for your feedback :) Unfortunately, we don't have control over our suppliers' delivery times and we can't predict their delays if any. If you have any questions about your order, please don't hesitate to contact our customer service team, who will be happy to answer them :)Have a nice day & see you soon!

Hello,We apologize for the delay. Unfortunately, we have no control over our suppliers' delivery times and cannot predict any delays. The date indicated on pre-order products is for information purposes only and can often be changed at any time by the supplier and sometimes by the manufacturer itself.as soon as pre-orders are received at our premises, they are dispatched immediately to our customers, whom we do not wish to keep waiting any longer. :)Wishing you a good day.

Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!

Hello,Thank you for your review! Please let us know what we could improve in order to obtain 5 stars :)Wishing you a pleasant day & see you soon!

Hello, We're sorry you didn't receive the right figurine. Could you please contact us at customer service ( https://chibi-akihabara.com/support/nouveau-ticket ) as to our knowledge, we have not received any message from you concerning this problem since we received the package on March 6th. Don't hesitate to contact customer service if you encounter a problem, our team is here to help :) UPDATE 13/03: Further to the message you sent us, as you explained, it would appear that the person who received the wrong figurine is nonetheless satisfied, that he likes his gift and does not wish to exchange it.

Hello,Thank you for your feedback! :)We understand that this is annoying, unfortunately, customs fees are beyond our control.wishing you a good day,Sincerely.

Hello,We are very sorry that your figurine arrived broken.as the customer service has informed you: we have made a service request to our supplier to replace your figurine and the delay is a little long.It is regrettable that you have already noted when the process has just been launched ... We will get back to you as soon as we have a return from our supplier regarding this figurine exchange.Sincerely.

Hello,We are sorry to hear that these two figurines are broken. It can happen that during transport, the figurines inside the boxes move a little and the fragile parts can therefore break. However, it's strange that these two figurines should be, as you say, "repackaged in bubble wrap" & "glued back together", as we only sell official new products. Since you didn't contact our customer service before repairing them, we won't be able to offer you an exchange... UPDATE: Even if you don't have a part number, you can still open a service ticket on our website. We do everything we can to help our customers, even those we meet at trade fairs, so please don't hesitate to contact us! In your case, we can do nothing more, because in order to be able to do what's necessary (exchange or other), the figurines must remain in their original condition and not have been modified in any way (glued back together, for example), so that we can notify the supplier concerned that the figurines are damaged. As everywhere else, you'll find more expensive products in one store, and cheaper ones in another. On our stands, we don't force you to buy, and visitors can choose where they buy their figurines. Best regards.

Hello,According to the order you placed, you were able to take advantage of our Christmas offer. This offer allowed you to benefit from two free products if your order exceeded certain thresholds, and there were many free products to choose from. From what we can see, the price of the figurine you've ordered is legitimate: it's 1/8 scale; publisher: GoodSmile Compagny, who produce very good figurines.wishing you a good day,Sincerely.

Hello,Thank you for your feedback :)We apologize for the delay in delivery. We had just received a large shipment, which can sometimes slightly delay the shipment of packages.wishing you a pleasant day,Sincerely.

Hello,Thank you for your review! Please let us know what we can improve to get 5 stars :D Wishing you a pleasant day & see you soon on our site!

Hello,We are sorry that this experience did not correspond to your expectations.after taking note of your case, the concerned service proposed you several options concerning the article which was not available any more, following which, you chose to take the credit note.if these options did not suit you, it was enough for you to answer us and to announce it. We are very attentive to our customers' needs, and we want them to be satisfied. That's why a request for a refund would have been possible, but you didn't come forward after our last e-mail on February 2.

Hello,Thank you for your opinion! :)It can happen that even with the protections, the boxes of figurines can undergo small shocks during transport. Wishing you a good day.

Hello,We're sorry to hear that your figurine arrived broken, but we've responded to your after-sales service request and we're still waiting for the photos of the broken figurine we asked you to send us.In the case of the first figurine that appears to have arrived broken, we have no record of any request or other action on your part. If this happens, don't hesitate to contact us and send us photos (within 2 weeks of receipt) so that we can exchange the figurine. We would be grateful if you could send us the photos requested on 15/02 to the After-Sales Service.

Hello,Thank you for your feedback! :DNWe were waiting to receive the figurines you had pre-ordered before sending you your order in full. If the wait becomes too long for you, don't hesitate to contact customer service, because if your order includes products in stock and on pre-order, we can offer to split the order into two shipments. Wishing you a pleasant day.

Hello,Thank you for leaving a review! Please let us know what we can improve to get 5 stars :DV Wishing you a pleasant day.

Hello,We're sorry to hear that your figurine arrived broken. We understand your disappointment, and it is regrettable that we are penalized when we can offer you several options to resolve this problem of broken figurine.We would be grateful if you could contact our customer service so that we can help you as best we can, because we have not had any message from you on this subject since receiving your package on 27/01/2023. Yours faithfully

Hello,Thank you for your recommendation and your constructive feedback! :DV Wishing you a pleasant day & see you soon!

Hello,We are sorry, as customer service has explained, we have opened an investigation with the carrier and we are still waiting for a response from him. We understand your disappointment, and it is regrettable that the carrier's error should penalize us when the investigation is still not complete...Sincerely.

Hello,We are sorry that your experience with us did not fully satisfy you. However, as we told you, we haven't received any tickets from you, apart from your e-mail on Monday. We explained the procedure to you the same day and sent you a return label. As soon as we receive the damaged figurine at our premises, we will send you a new one. We wish you a good day.

Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :D Wishing you a pleasant day.

Hello,Thank you for your opinion! The actions of the carriers are unfortunately beyond our control... Do not hesitate to let us know what we could improve in order to obtain 5 stars :D Wishing you a pleasant day.

Hello,Please excuse us for the delay, with the holiday season, order processing took longer than usual. Thank you for sharing your opinion! Wishing you a nice day :D

Hello,Thank you for your feedback! Do not hesitate to let us know what we could improve in order to get 5 stars :DV Wishing you a pleasant day.

Hello,We apologize for the inconvenience. The second email we received was sent by mistake by customer service. The after-sales service will contact you shortly regarding your concern.

Hello,We're sorry, we were a little confused because your review does not correspond to the order you canceled, since you received it. The other order was cancelled on December 8, so don't worry, refunds are made within 15 days :) Hoping you're satisfied with your order, and wishing you happy holidays and a good day! :D

Hello,We apologize for the delay, as customer service explained to you, with the holiday season and Black Friday, order processing is taking longer than usual. Following your complaint, the returns procedure has been sent to you by our after-sales service. Please do not hesitate to contact us again if necessary.

Hello,Thank you for your review! Unfortunately, as the resin packages are very large, we don't have the possibility of repackaging it, and so indeed the name is noted on the package. We're sorry for the inconvenience, and hope that this gift will have been more than useful to him! Wishing you a happy holiday and a good day!

Hello,Thank you for your feedback! During the Christmas period, the relay points are overloaded, and it sometimes happens that the carriers distribute the goods over several collection points. We apologize for the inconvenience and wish you a pleasant day.

Hello,We are sorry for the delay, customer service is currently dealing with your case so that your packages are sent as soon as possible.Wishing you a good day.

Hello,We've received your customer service message and we'll be in touch shortly. Concerning the shipment of your parcel, the carrier you have chosen will send you an e-mail, then 2 sms: one the day before its arrival in the relay point, and one the day of its reception. We are sorry that you were unable to receive your parcel, we will proceed with the refund as soon as possible.wishing you a good day.cordially.

Hello,Thank you for leaving a review! The size of the figurines is indicated on the product sheet as well as other additional information. Wishing you a nice day.