Customer reviews of CHIBI AKIHABARA

HelloWe've received your product and found that the box wasn't in such bad condition as you emphasize. We couldn't put a figurine aside since you bought the last one, so it's only fair to refund you rather than drag the matter out, don't you think? We're sorry if the experience with our services didn't suit you. Sincerely

HelloThank you for taking the time to leave a comment, saying you didn't feel like writing a review.

HelloThank you very much

Good day to you, sir. Yes, as you said so well in your comment, it's a game. When you play lotteries, you read the product sheets where it is indicated how the game is run and the prizes to be won. You're unfairly penalizing us because the draw wasn't favorable to you. How can we be held liable? This is a random draw, and you knew perfectly well when you played that you wouldn't necessarily win a big prize. We don't force our customers to play, they are free to participate knowing the conditions of the game. I completely understand your dissatisfaction, but to give us a red star when you knew and we had nothing to do with it - it's the draw - I find that very sad and a great pity. Sincerely

HelloWe're sorry for the inconvenience, we'll be careful. We are relieved and happy that the box arrived in good condition. Sincerely

Hello,We're sorry you didn't receive your second cup Ramen. You informed us of this oversight on Saturday, July 23rd. As our Customer Service department was closed on Saturdays, your message was processed on Monday, July 25, and an e-mail was sent to you on the same day asking how you wished to be reimbursed. Today is July 28 and we are still waiting for a reply from you. In the absence of a reply from you, this 3.00 euro item has been reimbursed in the form of a credit code available in your customer area. For your information, the processing of your order took longer than usual because our entire team was mobilized for Europe's biggest Japanimation show, Japan Expo. Sincerely

HelloThank you for your confidence. As you can see on Truspilot, the vast majority of reviews are positive... Concerning delivery information. We receive an e-mail informing you that the order is being prepared, then another informing you that the order has been dispatched. Then the carrier sends you an e-mail to let you know about the delivery. If you're talking about product delivery, we've posted a message on our forum, accessible to all without registration, explaining the problems we've encountered with supplier delays (which are not our fault). It is difficult for us to give precise dates when the supplier himself is unable to provide them. Sincerely

HelloWe apologize for the inconvenience. Our aim is not to be unpleasant, far from it. You're the first person to bring this problem to our attention in the years we've been exhibiting. At Japan Expo, you have to understand that our sales staff try to move as quickly as possible so as not to keep our customers waiting. Of course, this doesn't excuse anything, but they go as fast as they can, which can give the impression of being rushed and unpleasant. What's more, we're all human. Our teams had been on site since Sunday July 10, setting up everything, not to mention the long days of Japan Expo itself, the heat and the fatigue. Of course, even that's no excuse for being unpleasant, but you can understand how nerves can run high. We're sorry you had a bad experience that cost us one hell of a red star. Sincerely

HelloIf I'm not mistaken, if I look at the history of your ticket, my colleague replied on 19/07/2022. The deadline was longer because, as indicated at that time on our website and on all our networks, we were at Japan ExpoCordially

HelloWe are very sorry about this experience. You should know that at Japan Expo, products are sold at a higher price because you also have to take many things into account: location, rentals, etc. Don't be fooled into thinking that JE invites exhibitors for free and doesn't charge any participation fees. You had every right to refuse to pay for the 50 figurine, since we don't oblige our exhibitors to buy them, and we leave the choice up to our visitors. Sincerely

HelloThank you for your message. Don't hesitate to tell us what we can improve as your review is positive but we didn't get the 5 stars.

Hello. We have posted two messages on the forum (accessible to all without registration) explaining supplier delivery delays and products that have undergone a date change in order to keep customers as informed as possible. Concerning pre-orders, you have in your customer area, the status indicated with the changes as they occur. You'll also find frequently asked questions. And if you have any questions, you can contact customer service or our CM on social networks, who will be happy to help.

Hello Please excuse us for this, we take note of your advice.

HelloMerci. Don't hesitate to tell us what we need to improve to get the 5 stars.

HelloThank you very much. Don't hesitate to tell us what we need to improve to get 5 stars.

HelloWe are sorry about this. Please do not hesitate to contact customer service with photos and your order number.

HelloWe are very sorry about this. We delivered your parcel to the colissimo post office. However, when you arrive in Belgium, the Post Office has an agreement with DPD, which takes care of the parcels. Unfortunately, we have no control over this. Sincerely

Hello SirIn your message, we suggested several solutions to remedy the long wait. You decided to change product. You chose a product that was more expensive than the one you ordered. My colleague sent you the procedure for paying the difference, specifying that you would need to return the product after paying the difference. However, we never received any confirmation from you, so the order was not changed and you received the product originally ordered. Regarding delivery times, suppliers have been extremely late, and we've made this clear on our forum, even giving the new release dates for products where we had information. We have also put procedures in place to avoid long waits. A fact on which we are unfortunately dependent. We can't ship empty parcels just to meet the dates. However, we apologize on behalf of our suppliers for the delay. Thank you for your understanding. Sincerely

HelloThank you for your understanding.

HelloThank you for your feedback. Please do not hesitate to contact customer service to report the problem. Sincerely

Hi Thanks for the positive feedback, feel free to tell us what you missed to get the 5 stars.

HelloWe apologize for this inconvenience, which will be passed on to the relevant department.

HelloYou have been reimbursed for an undelivered part via Paypal. Please do not hesitate to ask our customer service for proof. For the missing product, a procedure is still in progress and you will be contacted shortly. Sincerely

HelloPlease excuse us for this. We'll be more careful next time. However, some products are not considered expired since the date is the end of June.Nevertheless, I fully understand your disappointment. Please do not hesitate to send photos of out-of-date products (date) to customer service if you have not already done so.

HelloThank you

BonjourMerci, don't hesitate to tell us what we need to improve to get 5 stars.

HelloWe are sorry for this incident. We will be more careful next time.

HelloThank you for your comment

HelloThank you

HelloWe would like to apologize on behalf of our suppliers for the delay caused by the COVID and the severe containment in China, which is delaying a lot of things. A point for which we are not responsible, but which deprives us of a star.

HelloWe are sorry that you have to pay customs fees. Unfortunately, living abroad it's a risk despite the information they ask us for. With customs, it's hit or miss, and we're sorry, we have no control over it, but obviously, you're penalizing us. Yours sincerely

HelloWe apologize for the inconvenience. If the figurine was still online with the mention pre-order, it is because it had been postponed by the manufacturer. We are working on a system to notify customers, but it will take time. We also have a forum, accessible to all without registration, which has twice indicated delays in figurines, one of them with an explanation of the delay. We are also always available on social networks: facebook, twitter and insta to answer questions, or via customer service. Sincerely

HelloWe would like to apologize on behalf of our suppliers for the delay in the delivery of our products, which has cost us one star. Sincerely

HelloWe're sorry for the inconvenience. Unfortunately, it happens that factory-made figurines suffer from defects. As a retailer, we have no control over manufacturing, but we do exchange products when these are too obvious. Sincerely

HelloWe are very sorry for the inconvenience. Have you contacted customer service and sent photos of the completely destroyed boxes? Sincerely

Hello,We are very sorry that your experience has been so negative. The pandemic situation has meant that many products have been postponed to a later date. Despite our reminders, we do not always obtain new dates. This is beyond our control. We try to communicate as much as possible about the information we have. There are 2 topics open on our forum (accessible to everyone) explaining the situation, giving new dates when we manage to get them. We change counters whenever possible. We're trying to work on a better communication tool. This takes time. However, we are always available to answer questions, whether via the networks or by contacting us, and we are never bothered to answer. The way a text is written can sometimes be misleading, with people thinking one thing when it's not the case. Our priority is to satisfy our customers. We apologize on behalf of our suppliers for this long delay and we also apologize for this sudden bad experience. Sincerely

HelloThanks for your feedback

HelloWe apologize for the delay. We've been busy with conventions, so our teams were small and doing their best to ship orders. It happens that we are a little late. Fortunately, your package arrived safely. Sincerely

Hello We are very sorry about this bad experience. We have no control over Banpresto's packaging inside the box (if that's what you mean, as we can't be more specific). We cannot open the boxes to check, otherwise the figurine would lose its authenticity. Please do not hesitate to contact customer service if you have not already done so. Sincerely

HelloThank you very muchDon't hesitate to tell us what we need to improve to get the 5 stars.