The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
HelloThank you very muchDon't hesitate to tell us what we need to improve to get the 5 stars.
C
Chaumet
Rating: 1 out of 5
following a purchase from 04/04/2022
They "forgot" to send the package. Knowing it was a birthday present.
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Response from CHIBI AKIHABARA
HelloWe would like to apologize for this inconvenience. This is not a regular occurrence in our department, and we have been taking great care not to repeat this incident.
A
Ayuka
Rating: 4 out of 5
following a purchase from 17/04/2022
Fast shipping. Perfect. I would have liked a box for my food box.
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Response from CHIBI AKIHABARA
HelloThank you for your feedback.it is clearly indicated in the product sheet that there is no container. Don't hesitate to read all the product sheets to avoid this kind of problem :)
L
Laurent G.
Rating: 4 out of 5
following a purchase from 14/04/2022
The parcel arrived without any problem except for the first parcel which got lost and was eventually returned but otherwise nothing to say about the second shipment.
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Response from CHIBI AKIHABARA
HelloPlease excuse us for this inconvenience. Thank you for your comment.
M
Marjolaine J.
Rating: 4 out of 5
following a purchase from 11/04/2022
Good value for money.the c18 seems quite small for the price but I did not pay attention to the size Otherwise very satisfied We find some figurine impossible to find in store.
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Response from CHIBI AKIHABARA
HelloThanks for the feedback, it's important to read the product descriptions carefully :)
M
Marie I.
Rating: 1 out of 5
following a purchase from 11/04/2022
Nothing received Not happy at all
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Response from CHIBI AKIHABARA
HelloCan you contact customer service to say that you have not received your order? We are available via the website by opening a ticket or at the following e-mail address: [email protected]
C
Corine
Rating: 4 out of 5
following a purchase from 06/04/2022
Hello I received my package on time Products impeccable Thank you
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Response from CHIBI AKIHABARA
Hello, Thank you for your comment. The 5 stars would really reflect your opinion ^^
G
Guillaume G.
Rating: 4 out of 5
following a purchase from 31/03/2022
Very fast delivery. Product a little more expensive than the competition but very satisfied with the speed of order processing and delivery.
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Response from CHIBI AKIHABARA
HelloThank you for your review
C
Casey S.
Rating: 1 out of 5
following a purchase from 05/04/2022
Poor packaging, the figure's 2 arms are broken.
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Response from CHIBI AKIHABARA
Hello, The figurines may arrive broken, but that doesn't always mean that the packaging is bad. You can contact our after-sales service via the contact form on our website. Best regards.
J
Julien S.
Rating: 1 out of 5
following a purchase from 29/03/2022
Article not received...
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Response from CHIBI AKIHABARA
HelloCan you contact customer service? The history of your order indicates an email received on March 21 indicating that the order was being prepared, an email received on March 23 indicating that the order was being delivered. It was indicated on the 24th as having been delivered. Today is April 14th... We are at your disposal.
F
Florian G.
Rating: 4 out of 5
following a purchase from 29/03/2022
Very good site small downside delivery time colissimo too long order Monday received Friday but very happy with my order small advice d that c pay send and not wait 24h it wastes time for nothing otherwise very good
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Response from CHIBI AKIHABARA
HelloThank you for this message
C
Charlene
Rating: 4 out of 5
following a purchase from 20/03/2022
Super fast delivery
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Response from CHIBI AKIHABARA
HelloThank you for your feedback.
A
Aurélien M.
Rating: 4 out of 5
following a purchase from 13/03/2022
Could you please add a search filter on figurine size, just below the one on price? That would be great, as I don't have much room at home, so when I search for figurines on your site, I'm interested in those that are ~20 cm maximum.
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Response from CHIBI AKIHABARA
HelloThank you for your order. I will forward your request to the appropriate department :)
K
Kilian
Rating: 4 out of 5
following a purchase from 05/03/2022
The service is perfect and so is the packaging, my weekly shonen jump was well protected by paper and plastic to fill the void in the box.
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Response from CHIBI AKIHABARA
HelloThank you very much for your feedback. Don't hesitate to tell us what we need to improve to get the 5 stars :)
J
Jérémy C.
Rating: 4 out of 5
following a purchase from 09/03/2022
fast delivery but some boxes were damaged which is a pity
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Response from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. We will be more careful next time.
C
Coupae
Rating: 4 out of 5
following a purchase from 08/03/2022
good products. fast delivery super cool
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Response from CHIBI AKIHABARA
HelloThank you very much for your feedback. Don't hesitate to tell us what we need to improve to get the 5 stars :)
E
Emilien D.
Rating: 1 out of 5
following a purchase from 08/03/2022
Figurine box damaged!
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Response from CHIBI AKIHABARA
HelloWe're sorry about this. Did you contact customer service to find a solution before expressing your dissatisfaction here? Are the figurines damaged? We remain at your disposal via customer service. Sincerely
Q
Quentin G.
Rating: 4 out of 5
following a purchase from 07/03/2022
Very good but little information on the progress of the parcel
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Response from CHIBI AKIHABARA
Hello. Can you be more precise? Did you not receive the information emails concerning the processing of your order?
A
Alyssa C.
Rating: 4 out of 5
following a purchase from 06/03/2022
The figurine is beautiful and well worth the money.
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Response from CHIBI AKIHABARA
HelloThank you
P
Panda
Rating: 2 out of 5
following a purchase from 03/03/2022
Very disappointed compared to the ratings on this site. You don't need to have a problem with the order because the after-sales service sucks. It's after having been on other site and forum concerning chibi akihabara to make me another opinion that I saw that it had full of problem already and that in addition to that it suppresses all bad opinion (perhaps that this one will be also).In any case never more I will order at them.Réponse à Chibi Akihabara:Bonjour,Oui je vois que sur ce site il n'y a pas filtrage autant pour moi je retirer ce que j'ai dit et tant mieux si c'est le cas.Yes you talk about reviews on this site but without talking about reviews on the internet, I asked around me people who are used to buying figurines online, your site is not very in praise too.A procedure that is not explained anywhere and I find that you explain poorly at first you offer me a 10 percent credit or an exchange. Then you tell me to break the figurine when it's already broken without any explanation. What you also forgot to mention is that if I send it back, I have to pay the shipping costs myself, even though I'm the one who received it broken. Yes, I didn't reply, I was advised to insist, but I don't think there's any point, so I've decided to close the case, and I don't feel like paying for the return parcel as well. It'll cost me less, but I'll try to get someone to repair it for me and cover up the breakage a bit. I still received a figurine where I have nothing to say but if you've looked on Truspilot you must have seen it I've noted it well because it corresponds to what I ordered." Truspilot with 1?227 and a verified company flag. It's true that 89% positive reviews from many different customers doesn't carry much weight" as you say in this sentence so you don't have to worry about any negative reviews will not harm your sales and your regular customers.I also wish you a good dayCordially.
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Response from CHIBI AKIHABARA
Hello There is no filtering possible on Truspilot. All reviews posted by customers are visible and you can see (with a minimum of research on the platform) that negative reviews of Chibi are also present. It's easy to come and criticize our customer service without giving away your concerns. After checking your order reference, we've noticed that YOU refuse the procedure for changing figurines. This procedure is required by our supplier in order to replace the product. We've also offered you the alternative of returning the product to us, but to date we've had no response from you. It's up to you if you prefer to believe sites or forums where there are only negative reviews of our company, rather than a site like Truspilot with 1,227 and a verified company flag. It's true that 89% positive reviews from many different customers don't carry much weight. Wishing you a very good day.
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Priscillia P.
Rating: 4 out of 5
following a purchase from 03/03/2022
Superb quality product with a slight downside in terms of waiting time.
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Response from CHIBI AKIHABARA
HelloThank you for your feedback. If you wish, we have posted a message on our forum explaining the various reasons for the delay by our suppliers, which is not our fault and which also penalizes us.Link: https://chibi-akihabara.com/fr/forums/topic/20-en-attente-de-livraison-fournisseur.html
G
Gregory L.
Rating: 4 out of 5
following a purchase from 03/03/2022
Bonjour Frankly very well except the cardboard protection of delivery was in an appalling
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Response from CHIBI AKIHABARA
HelloWe're sorry for the inconvenience. Please send photos to our customer service department.
C
Client
Rating: 4 out of 5
following a purchase from 03/03/2022
I didn't hear from the carrier when my order arrived and it was hard to check the status of my order, especially since it was a pre-order. I was worried (I'm new to the site) so I took off a point. But otherwise, everything was perfect! It arrived pretty quickly and everything :) I'd recommend the site!
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Response from CHIBI AKIHABARA
Thank you for your order. In your customer area you have all the different statuses concerning your order. You will also receive informative emails as they come in, as well as an email from La Poste giving you a delivery date. If you have any questions, we remain available via customer service or on our various social networks to answer our customers' questions and concerns.
T
Toto972
Rating: 1 out of 5
following a purchase from 25/02/2022
I received some of the figurines 14 months later, it's shameful....
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Response from CHIBI AKIHABARA
HelloPlease excuse us for this inconvenience.You placed an order with many products, some of which were pre-orders, therefore released on different dates. As Banpresto is behind schedule (which is not our fault, but we are in the front line.... ), we were unable to ship your order. On the other hand, we have set up a system allowing several solutions to enable customers to wait less, but it seems that the proposed solutions did not suit you. Sincerely
M
Max
Rating: 4 out of 5
following a purchase from 22/02/2022
The broly figurine has paint and molding defects, very disappointed with the quality.
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Response from CHIBI AKIHABARA
HelloWe are sorry that the product does not suit you. You can return it to us (at your expense and in its original cartons) and ask for a refund, bearing in mind that we are retailers and not manufacturers. We have no control over the products leaving the factory. Defects on the figurine are not our fault and are sadly common on Banpresto/Bandai Spirits products.
M
Mr.variks
Rating: 4 out of 5
following a purchase from 20/02/2022
The product arrived on time, in good condition.the figure is huge, fairly well detailed despite some inconsistencies with the new film.the figure had traces of use, but I do not know if this comes from the supplier or directly from the factory. ?.. In any case satisfied, since the time I'm looking for one with a fair price.
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Response from CHIBI AKIHABARA
HelloThank you for your feedback.Please note that we are resellers and not manufacturers. We have no control over the products that leave the factory. Defects on the figurine are not our fault and are sadly common on products like these.
A
Antoine B.
Rating: 4 out of 5
following a purchase from 10/02/2022
The site is pretty well done, the team is fast and responsive. One point in months for the follow-up of pre-orders that disappear from the site without leaving any information on the date of receipt.
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Response from CHIBI AKIHABARA
Hello. We take note of this "reproach", which has earned us one star. However, if the products are no longer on the website, there is an explanation (which you can find in the frequently asked questions, accessible to everyone on the website): the product is out of stock or pre-ordered. However, customers have various ways of contacting us to ask for the date of the figurine. Yours faithfully
T
Thomas M.
Rating: 4 out of 5
following a purchase from 06/02/2022
Good quality, but some defects. Difficulties during assembly. I remain satisfied with my purchase.
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Response from CHIBI AKIHABARA
HelloIf the figurine has any obvious defects, please contact customer service. What's more, it's very difficult to assemble this imposing figurine, which we don't manufacture, but which you sell. It's a pity to have sacrificed stars on your review, which questions the quality of the products (which we sell) and not our services (transport, protected parcel, etc. ....)Sincerely
E
Eya E.
Rating: 1 out of 5
following a purchase from 22/01/2022
I ordered 7 Shonen Jump, 1 of which was supposed to be damaged and the other 6 only slightly. Unfortunately, 3 of them are more than slightly damaged... I was very disappointed...
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Response from CHIBI AKIHABARA
If you have not already done so, please do not hesitate to contact our customer service department by opening a ticket on our website or by sending an e-mail to the following address: [email protected]
M
Melanie F.
Rating: 4 out of 5
following a purchase from 06/02/2022
Well packaged. The figurine is beautiful.
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Response from CHIBI AKIHABARA
HelloThank you
M
Manon
Rating: 4 out of 5
following a purchase from 01/02/2022
Very good product, my only complaint is the very large box for the small number of products.
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Response from CHIBI AKIHABARA
HelloThank you for your feedback, we take note of your "reproach".
C
Catherine
Rating: 4 out of 5
following a purchase from 31/01/2022
I had no problems with the products, the figurines arrived intact and without defect. The only downside, apart from two corners of the box that were a little damaged but details that didn't bother me as long as the figurines were intact, was the delivery service. It was supposed to be a colissimo with signature, and dropped off at the post office if absent, but the deliveryman dropped the parcel off with a neighbor... without signing for it, checking the person's ID or notifying me with a note in the letterbox or a text message... Fortunately, the neighbor was honest and brought the parcel back to me the same evening... But that's the delivery service that's not up to scratch, the store is for me. It's the delivery man who's the star less.
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Response from CHIBI AKIHABARA
HelloWe are very sorry for the inconvenience. Unfortunately, we have no control over the Post Office delivery people. However, we will notify them and I invite you to do the same with your post office. Sincerely
E
Eric
Rating: 4 out of 5
following a purchase from 30/01/2022
No communication on pre-orders which are postponed
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Response from CHIBI AKIHABARA
HelloProduct data sheets are generally available to customers, allowing them to see the pre-order dates. When the product sheet is deactivated, the customer can easily contact us to ask for the date. Unfortunately, we sometimes don't have precise new dates from the supplier, hence the "awaiting supplier delivery" mention. We are also considering a system to inform the customer when the date is modified. In the meantime, you can consult the product sheets or contact us. Best regards
B
Benjamin
Rating: 4 out of 5
following a purchase from 26/01/2022
Chibi Akihabara offers various products. I had the opportunity to order several figurines on this site and they did not disappoint me, the parcel was well protected and the figurines were in super good quality (I recommend this site).I put 4/5 because sure of other sites the price is a little lower and sure Chibi Akihabara the figurines are removed from the sale thus it removed me that I wanted to order initially if not I would have put 5 stars.
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Response from CHIBI AKIHABARA
HelloFigures removed from the website are generally out of stock. Sincerely
G
Gaspard B.
Rating: 4 out of 5
following a purchase from 29/01/2022
Too many e-mails during the mailing period
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Response from CHIBI AKIHABARA
HelloThis is an unprecedented "reproach". We want to keep our customers as informed as possible. The emails allow you to follow every step of your order.
G
Gwendal R.
Rating: 4 out of 5
following a purchase from 26/01/2022
Try to close the package better as Scotch tape tears easily.
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Response from CHIBI AKIHABARA
Thank you for your feedback. We'll try to be more careful. We apologize for the inconvenience.
A
Andrea L.
Rating: 4 out of 5
following a purchase from 25/01/2022
Fast delivery
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Response from CHIBI AKIHABARA
HelloThank you
K
Kaiizokuu
Rating: 4 out of 5
following a purchase from 23/01/2022
Very fast delivery in 48 hoursOne of the figurines arrived with a glue stain (fortunately not very visible)But the quality and authenticity of the figurines is there.Like most sites, we have access to the new or next new model...
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Response from CHIBI AKIHABARA
HelloThank you for your feedback. If the defect is too visible, please contact our customer service department.
P
Pierre L.
Rating: 1 out of 5
following a purchase from 23/01/2022
Poor quality
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Response from CHIBI AKIHABARA
HelloCould you be more precise about this negative star and your opinion? Does the poor quality concern the figurine? Please note that you can return the product if it does not suit you. In its original box. Do not hesitate to contact our customer service.
M
Michael
Rating: 4 out of 5
following a purchase from 23/01/2022
Fast delivery and attractive prices
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Response from CHIBI AKIHABARA
HelloThank you
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