Customer reviews of CHIBI AKIHABARA

After 5 months of waiting without any news (I'm not counting the 3 months of pre-ordering, but after those 3 months, I tried to contact them without success to get any news), the parcel was finally dispatched during my vacations. Having opted for parcel delivery, I had a deadline for collecting it, but I didn't get back in time. After finally managing to contact Chibi Akihabara by e-mail (no answer on the phone and impossible to leave a message), they told me that I could have asked to postpone delivery on receipt of the e-mail announcing shipment, as they could then delay departure from their warehouse. Except that this was not specified in the first e-mail (no link to carry out the action), and that I received the e-mail notifying me of the departure from the warehouse within a minute of the first e-mail (so in practice, it was impossible to request a delay in delivery). They also assured me that they had replied to my first e-mail requesting news, but I had no trace of this (and at the time, I had been watching my spam for quite some time). Maybe I missed it, but Chibi Akihabara didn't provide me with any proof of this reply (it's a bit easy to just say "we had replied"). The next step was independent of Chibi Akihabara, but neither DPD nor the parcel relay (unreachable) could do anything to keep my parcel any longer. The parcel finally went back to Chibi Akihabara, who didn't let me know when it arrived again. I had to send them several emails to get news, even though they had said they would let me know, so I waited another month and a half. After paying shipping costs (understandable, but not very commercial in view of my experience), I finally received my parcel (hurrah!).Incidentally, the figurine is of good quality and conforms to the description. But the quality of service and communication at Chibi Akihabara needs to be reviewed. In my opinion, the main point for improvement is to offer a real possibility to postpone or schedule delivery, especially when we're talking about this kind of package where you don't know the availability date in advance. For example, when you have finally received the pre-ordered product, a delivery date could be predefined on your side, but a warning e-mail could be sent to the customer to give them the opportunity to plan delivery (and without a response within a certain time, the predefined date would be used for delivery). You could also provide a link in your first shipping notification e-mail, so that you can actually postpone delivery if the customer so wishes.

As always, orders are delivered on time and in perfect condition. I also went through the after-sales service for a few questions and the repairs were very quick. I've also just discovered that the more you buy, the more points you accumulate, which are converted into cash for future orders. It's great! I love this site and recommend it to all collectors!

Product corresponds to our expectations. Precise delivery time but postponed once.

Fast delivery. Figurine well protected in shipping package.

Extremely long time to receive my order compared to other stores for the same purchases.badly managed after-sales service complicated to get someone and when you get there they do not do what they tell you on the phone! In short, I won't be going to them again and I don't recommend it.

Fast delivery with signature, so no mistakes. Very good quality product!

Magnificent figurines, fast delivery, what happiness...

The package arrived on time and in good condition

Too well well

perfect reception good condition parcel for my second order i always recommend this site which is perfect for figurines

Package well packed, figurine box undamaged. I recommend +++. Great communication with them.

perfect, the saleswoman is very friendly

This was my first order and it went very well. The package was well protected.

The goods were exactly how I thought they would be, arrived on time and without a scratch! One of the best and fastest delivery! I'll surely buy from them again in the future 10/10.

Very serious, the figurines are as described, and customer service is top-notch for those on pre-order.

Very good follow-up of my order. Serious and attentive team.

First online lottery I've taken part in (and won an A prize) and first order from them. A store with a good selection that will please both occasional buyers (like me) and seasoned collectors. What's more, customer service is fast and efficient: I've always received an answer to my question within 24 hours. Next, delivery times are well respected and the parcel is well packaged so there are no nasty surprises on arrival. Finally, the products are totally in line with the site description. It's a no-brainer.

It's fast and the quality is great! For a first, it's great!

No complaints. The package corresponded to the order

Fast shipping and very well packaged

Top as always

Good quality products

At the top. Perfect deliveries. Great products.

Thank you very much

Not only did I find what I was looking for, but the delivery was very quick and careful. Perfect, I recommend it!

Pre-ordered and received without a hitch, the site is available to answer any questions/concerns you may have.

Good delivery and fast.

Delivery service always as fast as 2 days. ??

Top service

Fast delivery, well packaged,pm quality products.very satisfied?

Very fast delivery, well packed! Really nice official figurine. I love ordering from this site, which has a wide selection. I won't hesitate to order here again!

Pre-ordered almost 18 months ago, and arrived ahead of schedule with a box in perfect condition. Highly recommended!

Delivery on time,Received the package as advertised,Thank you now I have a little Geto in my mango library ??

I am satisfied with the speed with which it answers quickly to the question, which warns when an item is going to have a little delay moreover the parcels are well protected I satisfied I recommend to ?? this site.

2nd order placed with Chibi Akihabara, good products as shown in the photos, sometimes difficulty clipping them on (perhaps because of my hand problems). Apart from that, customer service is just perfect; fast, attentive and friendly, I've rarely seen so much professionalism, bravo!

Products in perfect condition and as described, very satisfied with the order!

Package sent quickly and received in perfect condition. Very good work, as usual.

As usual at the top

Tres bien rien a redire pas de probleme

Simply brilliant