The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
Usually satisfied but this time not at allOrder placed in March. I asked for Colissimo to be sent to a relay point but it was sent by DPD to my home and to the address of the relay point, so they refused the parcel and I had to wait a month to finally get my parcel and then the figurine broke and I had to wait another 3 months to send it back. Now customer service insists on sending the figurine back to me via DPD but I have nothing but problems with them. I want it sent back via Colissimo point relais as I requested when placing the order. Thank you for respecting customer choice. Maybe Colissimo parcels are handled by DPD in Belgium but they are deposited in a "Colissimo" point relay if you send by DPD my point relay does not take parcels sent in "DPD" (by the carrier itself).
Translated reviews
Response from CHIBI AKIHABARA
Hello,We're very sorry that you had a bad experience with this order.According to the history we have concerning this situation:First of all, our customer service explained to you why your order was sent the first time by DPD, this one had passed a certain price, and this carrier is more adapted in these cases. The relay point then refused the parcel because it was too bulky, so it was returned to us. When this happens, an after-sales service request is made to our suppliers, but it can take a long time for the figurines to be exchanged, and our customer service department has warned you on this point.Concerning the shipment of the new figurine, we would like to remind you that we are in no way responsible for the actions of the carriers. Unfortunately, we have no control over the moment the package is entrusted to them, so it's not our fault if the courier doesn't show up. In addition, as our customer service department has informed you, you are not a resident of France, and therefore, when your parcel is entrusted to Colissimo, it must be passed on to another carrier in your country, which in your case is often DPD.We had taken your choice into account, only Colissimo works this way, and once again it's not our fault. From the numerous exchanges you had with our customer service, whether by telephone or e-mail, you already had all this information in your possession. Please believe that we are very sorry about this situation, and that we would have preferred it to have happened as usual: without any problem.Hoping to have clarified the problem concerning your order,Sincerely.
I
Irene C.
Rating: 5 out of 5
following a purchase from 13/09/2023
GOOD GOOD GOOD! That's fine
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you very much for taking the time to leave your review.
N
Nini B.
Rating: 5 out of 5
following a purchase from 13/09/2023
Excellent site. I recommend it.
Translated reviews
Response from CHIBI AKIHABARA
Hello Thank you very much for your opinion and your recommendation :)See you soon on our site.
F
Fdio
Rating: 5 out of 5
following a purchase from 12/09/2023
Perfect, fast and very good quality! My first order and certainly not my last! The customer service is also very fast, thank you!
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your first order from us! Thank you for your feedback! :DBalive day & see you soon on our site ^^
A
Astria
Rating: 5 out of 5
following a purchase from 12/09/2023
Very good site and fast shipping
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! :DBonjour & à bientôt sur notre site !
S
Staptiate
Rating: 5 out of 5
following a purchase from 11/09/2023
Always very fast for the delivery and products always of good quality and very beautiful.
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied! Thank you for your feedback! :DBalive day & see you soon!
A
Aurore
Rating: 5 out of 5
following a purchase from 05/09/2023
Perfect, as usual!
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty & for taking the time to post a review! See you soon on our site! Have a nice day.
M
Maëva
Rating: 5 out of 5
following a purchase from 06/09/2023
Great experience, I recommend it. Very fast delivery and incredible figurine. Honestly, nothing to complain about except that I will buy from you again.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your opinion, and for your recommendation! :DBay good day to you & see you soon at Chibi! :)
M
Matthieu J.
Rating: 5 out of 5
following a purchase from 05/09/2023
This site is simply professional, I've never had a breakage/theft and the figurines or other items are well packaged. The person on the phone is irreproachable and goes out of her way to satisfy her customers. The after-sales service is very quick to respond, I haven't had to use after-sales services, it seems. I hope it lasts.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you very much for your constructive feedback regarding your order & our customer service! :DV Wishing you a pleasant day & see you soon on our site! ^^
K
Kevin C.
Rating: 5 out of 5
following a purchase from 06/09/2023
Sublime figurine and well-packaged parcel as always
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback and your loyalty! :DBon day & see you soon at Chibi!
N
Nicolas M.
Rating: 5 out of 5
following a purchase from 05/09/2023
Always at the top! I've placed a couple of dozen orders and the only problem I've had was solved in two emails! I highly recommend them!
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you very much for your loyalty & your recommendation! :DU A beautiful day to you & see you soon! ^^
A
AlF
Rating: 1 out of 5
following a purchase from 11/09/2023
Figure pre-ordered 2 years ago, debited the next day. 18 months delay on the release of the figurine due to the manufacturer. No problem. The figurine has now been out for 3 months and still nothing. In one of my many messages to support, I learn today that the supplier still doesn't have the product in stock. And WORSE! My money (we're talking 360 here) has been working for Chibi-Akibahara for 2 years. How many customers are like me? I have now asked for a cancellation and a refund following this news. I'm waiting for them to get back to me.
Translated reviews
Response from CHIBI AKIHABARA
Hello, after checking with customer service, it seems that there has been some confusion, and we're very sorry about that. The situation is as follows: you have ordered a pre-ordered figurine which has been postponed by our suppliers on numerous occasions, which is unfortunately not our fault. You contacted our customer service department, who informed you that for the moment we had no information from our supplier and that we would contact them to find out more. And that's certainly where the confusion arose: you assumed on your own that we'd never get it. But we had confirmation from our supplier that we would receive it within the next two weeks. Following this, customer service indicated in their reply that suppliers do not notify us when a product is delayed, or if it is about to arrive. We ourselves have to request information on a particular product before we can pass it on to you. As a result, since you requested a cancellation with refund, your order was cancelled (which is a pity, since we're going to receive the figurine), and you were refunded. We are, once again, sincerely sorry that you have misunderstood your exchanges with our customer service department, the written word can often be misinterpreted, it happens. We wish you a good day.
J
Jérémy P.
Rating: 5 out of 5
following a purchase from 03/09/2023
Super order tracking very responsive to questions very very well delivered I recommend
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
N
Nicolas
Rating: 5 out of 5
following a purchase from 23/08/2023
I recently made a purchase from this online site, and overall my experience has been very positive. The undeniable strong point is the speed of delivery. However, it's important to note that prices can vary from item to item. Sometimes they may seem a little high, but that depends on the product you're looking for. That said, if you want to support a French company while receiving your purchases quickly, I highly recommend this site.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you very much for your constructive feedback & for your recommendation! :D We are delighted to hear that you are satisfied with our services! Wishing you a nice day & see you soon on our site! :)
A
Anonyme
Rating: 5 out of 5
following a purchase from 03/09/2023
Very well packaged product! Very pleased with this experience. I will be back!
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you very much for sharing your experience! :DBon a good day & hope to see you back on our site! ^^
P
Panyasiri S.
Rating: 5 out of 5
following a purchase from 30/08/2023
Very satisfied with the products, fast shipping!
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day :)
G
Gabrielle C.
Rating: 5 out of 5
following a purchase from 28/08/2023
I am very happy to have received my figurine! It's so beautiful! I didn't expect to receive it right away, but I'm so happy to have it! It arrived in very good condition, the box well protected, and I was well informed of the progress of my package!
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied! Thank you very much for your constructive feedback! :DBon a good day & see you soon on our site!
C
Claire D.
Rating: 5 out of 5
following a purchase from 31/08/2023
Excellent quality statuette, never disappointed ????
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty & your opinion! :DBalive day & see you soon on our site ^^
K
Katy
Rating: 5 out of 5
following a purchase from 30/08/2023
Order placed without difficulty. The parcel was dispatched quickly and so was the reception. For a second order, it's as good as the first. I am more than satisfied.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you very much for posting a review :DNWe are delighted to hear that you are satisfied with your order as well as with our services :)A beautiful day to you & see you soon on our site!
L
Lydie D.
Rating: 5 out of 5
following a purchase from 29/08/2023
Site well done and realize where one finds a varied offer of figurines and goodies with all the prices for all the purses in premium of the gifts which make pleases !!!! I recommend CHIBI for the in love ones and collectors of beautiful figurines of any universe.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you very much for your constructive feedback & your recommendation! :DNWe are delighted to know that you are satisfied! A great day to you & see you soon on our site :)
K
Kraft
Rating: 5 out of 5
following a purchase from 28/08/2023
New order from Chibi Akihabara. Fast, protected shipping, a team that listens to its customers and takes the time to answer our questions. A wide choice of products, and the possibility of choosing between different delivery and payment methods. Their site is always up to date, much to the delight of collectors. I recommend this store, which you can visit with complete confidence.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you very much for your review, your recommendation and for sharing your experience with our customer service! :DV Wishing you a pleasant day & see you soon on our site!
A
Anne-laure C.
Rating: 5 out of 5
following a purchase from 28/08/2023
The figurines arrived on time and well protected.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day. :)
F
Florent M.
Rating: 5 out of 5
following a purchase from 24/08/2023
Top notch, as usual!!!!
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty & your opinion! :D Good day & see you soon ^^
M
Maxime R.
Rating: 5 out of 5
following a purchase from 21/08/2023
Products not yet opened (gifts for a birthday)But as usual the service is of good quality and the products very well protected.
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with our services! Thank you for your opinion & your loyalty! :DNWe hope that these products will please the future owner :)Good day & see you soon!
P
Paul T.
Rating: 5 out of 5
following a purchase from 21/08/2023
The figures are as described and arrive in good condition.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! :DBonjour à vous & bientôt sur notre site !
G
Gwendoline
Rating: 5 out of 5
following a purchase from 21/08/2023
Fast and careful shippingPerfectFigure at the top and attractive price.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DGood day to you & see you soon ^^
D
Drak U.
Rating: 5 out of 5
following a purchase from 21/08/2023
Items in quantity, impeccable communication. Careful shipping
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for posting a review :DBonjour & à bientôt !
M
Mugear
Rating: 5 out of 5
following a purchase from 22/08/2023
Excellent figurine and impeccable delivery service ????????????
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DGood day to you & see you soon ^^
M
Mike E.
Rating: 5 out of 5
following a purchase from 21/08/2023
Top , nickel store , orders received quickly ??
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :Have a nice day & see you soon!
C
Chloé F.
Rating: 5 out of 5
following a purchase from 21/08/2023
Very good quality, fast delivery. Item as described. I recommend
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
F
Froment C.
Rating: 5 out of 5
following a purchase from 21/08/2023
Excellent website for buying figurines and other items.
Translated reviews
Response from CHIBI AKIHABARA
Thanks for the review :)See you soon & have a good weekend ^^
J
JigokuNoOokami
Rating: 5 out of 5
following a purchase from 21/08/2023
Perfect, fast and careful delivery
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day ^^
C
Celine
Rating: 5 out of 5
following a purchase from 21/08/2023
Fast shipping
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day :)
P
Patrice
Rating: 5 out of 5
following a purchase from 21/08/2023
Everything was in order. I recommend
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
S
Stars
Rating: 5 out of 5
following a purchase from 26/08/2023
I bought a Chainsaw Man figurine at Gamescom. No unpleasant surprises, the figurine was as presented in their showcases (magnificent by the way, lots of colors, well-presented figurines... in short!) A very good experience that I'll gladly repeat on their site! PS: a pleasure to meet French people in Germany ^^.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you very much for your review and for visiting our stand! :DA very soon on our website & have a nice day :)
O
Osaki A.
Rating: 5 out of 5
following a purchase from 27/07/2023
I've been ordering from this trusted site for many years. Customer service is attentive, shipping is very fast (received the day after my order with DPD) and careful, bubbles protect the figurines, loyalty points give interesting discounts not to mention the codes given by partners. Chibi puts on offers (notably this summer's) with tiers for gifts. Don't hesitate to order from this store.
Translated reviews
Response from CHIBI AKIHABARA
Bonjour,Merci de votre fidélité et de votre avis constructif! Have a great day & see you soon ^^
C
Cliente
Rating: 5 out of 5
following a purchase from 21/08/2023
Order well received, fast and compliant, very happy!
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBalive day & see you soon :)
S
Shyrel T.
Rating: 5 out of 5
following a purchase from 21/08/2023
fast shipping
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post your review! See you soon on our site! Have a nice day ^^
C
Client
Rating: 5 out of 5
following a purchase from 21/08/2023
As with every time I've ordered from Chibi Akihabara, I've always been completely satisfied. Even when there's a mistake, you can call customer service, who respond quickly, professionally and politely, and the parcels are always perfectly packaged and protected. Some items are more expensive than on other sites, but it's one of my favorites.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you very much for your constructive feedback! We are delighted to hear that you are satisfied with our services :DUA beautiful day to you & see you soon!
G
Grégory
Rating: 5 out of 5
following a purchase from 21/08/2023
I ordered quality items and was not disappointed. The photos and descriptions helped me to order with confidence, and the loyalty program is very interesting.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback about your experience on our store :DUA beautiful day to you & see you soon!
We use cookies for audience measurement and improving user experience.
English 
Français 
Deutsch 