Customer reviews of CHIBI AKIHABARA

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 2 958 published reviews

Summary of reviews

The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.

Reviews 1, 2 and 5 stars

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S
Sundry
Rating: 5 out of 5
following a purchase from 14/03/2022
Package well received and very neat as the figurines! Very happy to have visited your site :D Can't wait to recommend ^^
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Response from CHIBI AKIHABARA
HelloThank you very much for your order and your confidence. See you soon on our store :)
M
Mambo T.
Rating: 5 out of 5
following a purchase from 12/03/2022
Excellent. Package arrived very quickly.
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Response from CHIBI AKIHABARA
HelloThank you
A
Ambre W.
Rating: 5 out of 5
following a purchase from 11/03/2022
First time I order on the site I am very satisfied I may recommend figurines. Thank you chibi akihabara????
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Response from CHIBI AKIHABARA
HelloThank you for your order and your confidence. We look forward to seeing you "again" on our site :)
S
Sumi L.
Rating: 5 out of 5
following a purchase from 10/03/2022
At the top, I recommend!!!
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Response from CHIBI AKIHABARA
HelloThank you very much for your recommendation and your top review :)
N
Niki
Rating: 5 out of 5
following a purchase from 10/03/2022
Very good experience with Chibi Akihabara. Being new to collecting figurines, I found their sites, and decided to trust them by placing 2 orders directly with them. Having already received the first parcel, the figurines were well protected and the boxes were in perfect condition. If you're still hesitating to buy from them, don't hesitate any longer :) What's more, if you have any questions they try to get back to you as quickly as possible, very good customer relations in my experience! I'll be a loyal customer :D
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Response from CHIBI AKIHABARA
HelloWe are delighted that you are satisfied. Thank you for trusting us with your orders. Please feel free to follow us on our social networks. We share videos of our partners who are offering -10% discount codes. A small discount that will help you complete your collection :) See you soon and thanks again for your positive feedback.
J
Jessica G.
Rating: 5 out of 5
following a purchase from 05/03/2022
Fast delivery, well packaged and good tracking.
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Response from CHIBI AKIHABARA
HelloThank you very much for your comment.
M
M. C.
Rating: 5 out of 5
following a purchase from 09/03/2022
Fast delivery and excellent communication!
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Response from CHIBI AKIHABARA
HelloThank you very much for your message
N
Nicolas J.
Rating: 5 out of 5
following a purchase from 09/03/2022
Fast and careful delivery. Quality product.
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Response from CHIBI AKIHABARA
HelloThank you very much
M
Maxime R.
Rating: 5 out of 5
following a purchase from 09/03/2022
Nothing to say Follow-up packaging
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Response from CHIBI AKIHABARA
HelloThank you
A
Aubry E.
Rating: 5 out of 5
following a purchase from 09/03/2022
Super fast delivery, well protected product. And item conforms
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Response from CHIBI AKIHABARA
HelloThanks :)
V
Vincent S.
Rating: 5 out of 5
following a purchase from 09/03/2022
First test of this box and I have to say it's a great value for money :)
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Response from CHIBI AKIHABARA
HelloThank you very much for your feedback :)
L
Lily
Rating: 5 out of 5
following a purchase from 08/03/2022
super fast shipping and smooth service. iëm pleasantly surprised!
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Response from CHIBI AKIHABARA
Hello Thank you very much for your positive review.
J
Jade K.
Rating: 5 out of 5
following a purchase from 08/03/2022
It was a long wait, but well worth it - the figurines are magnificent! Customer service was attentive and always answered my questions.
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Response from CHIBI AKIHABARA
HelloWe're sorry for the delay and thank you for not having us starved because of the delay. Thank you for your understanding :)
K
Kevin
Rating: 5 out of 5
following a purchase from 08/03/2022
It was the first order I've placed on the site, the team is reactive on social networks, the figurine ordered arrived quickly. The package is very well protected and the figurine is in perfect condition and conforms to the description. I can only recommend this site for your figurine purchases.
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Response from CHIBI AKIHABARA
HelloThank you very much for this positive and starry feedback :)
E
Emilien D.
Rating: 1 out of 5
following a purchase from 08/03/2022
Figurine box damaged!
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Response from CHIBI AKIHABARA
HelloWe're sorry about this. Did you contact customer service to find a solution before expressing your dissatisfaction here? Are the figurines damaged? We remain at your disposal via customer service. Sincerely
Y
YUREÏLLY
Rating: 5 out of 5
following a purchase from 07/03/2022
Always a pleasure
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Response from CHIBI AKIHABARA
HelloThanks :)
L
Loïc
Rating: 5 out of 5
following a purchase from 07/03/2022
Perfect! Well packed! Fast
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Response from CHIBI AKIHABARA
HelloThank you very much
L
LaPru
Rating: 5 out of 5
following a purchase from 07/03/2022
very good site, good prices, good catalog, always sent on the date indicated, never disappointed :)
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Response from CHIBI AKIHABARA
HelloThank you very much for this review
L
LoyalSkritNa
Rating: 5 out of 5
following a purchase from 07/03/2022
Perfect and fast.
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Response from CHIBI AKIHABARA
HelloThank you
C
Curega
Rating: 5 out of 5
following a purchase from 05/03/2022
fast and careful delivery, excellent communication, best site to buy figurines in France.
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Response from CHIBI AKIHABARA
HelloThank you very much for your comment, which makes us very happy.
F
Falc0n
Rating: 5 out of 5
following a purchase from 06/03/2022
Very good! Received everything as agreed.
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Response from CHIBI AKIHABARA
HelloThank you
S
Sandra
Rating: 5 out of 5
following a purchase from 17/02/2022
Delighted with my purchase. Figurine very well protected in the package, so received in perfect condition. Very fast delivery. Perfect!
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Response from CHIBI AKIHABARA
HelloThank you for this starry and positive feedback
T
Théo A.
Rating: 5 out of 5
following a purchase from 06/03/2022
Perfect, box arrived a little dented from transport, but the box inside was perfectly new.
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Response from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. We are reassured to know that the figurine and the box were not damaged.
C
Coco
Rating: 5 out of 5
following a purchase from 06/03/2022
Very satisfied with the products and fast delivery
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Response from CHIBI AKIHABARA
HelloThank you
S
Sadaria
Rating: 5 out of 5
following a purchase from 06/03/2022
Great store for fans of Japanese culture and culinary specialties
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Response from CHIBI AKIHABARA
HelloThank you very much for your feedback
M
Mahaut
Rating: 5 out of 5
following a purchase from 06/03/2022
I had pre-ordered this figurine without a precise delivery date from the supplier, so I was a bit worried about receiving it late, but everything went smoothly. Once the figurine was delivered by the supplier, it arrived within a week. The packaging was perfect, the figurine was very pretty and of very good quality. Very happy with my purchase.
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Response from CHIBI AKIHABARA
HelloThank you very much for your opinion
T
Théo C.
Rating: 5 out of 5
following a purchase from 06/03/2022
Serious, fast, quality items always carefully packaged, prices unmatched and probably unbeatable. Let's pray that none of this changes.
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Response from CHIBI AKIHABARA
HelloThank you very much. We care about staying true to ourselves :)
P
Panda
Rating: 2 out of 5
following a purchase from 03/03/2022
Very disappointed compared to the ratings on this site. You don't need to have a problem with the order because the after-sales service sucks. It's after having been on other site and forum concerning chibi akihabara to make me another opinion that I saw that it had full of problem already and that in addition to that it suppresses all bad opinion (perhaps that this one will be also).In any case never more I will order at them.Réponse à Chibi Akihabara:Bonjour,Oui je vois que sur ce site il n'y a pas filtrage autant pour moi je retirer ce que j'ai dit et tant mieux si c'est le cas.Yes you talk about reviews on this site but without talking about reviews on the internet, I asked around me people who are used to buying figurines online, your site is not very in praise too.A procedure that is not explained anywhere and I find that you explain poorly at first you offer me a 10 percent credit or an exchange. Then you tell me to break the figurine when it's already broken without any explanation. What you also forgot to mention is that if I send it back, I have to pay the shipping costs myself, even though I'm the one who received it broken. Yes, I didn't reply, I was advised to insist, but I don't think there's any point, so I've decided to close the case, and I don't feel like paying for the return parcel as well. It'll cost me less, but I'll try to get someone to repair it for me and cover up the breakage a bit. I still received a figurine where I have nothing to say but if you've looked on Truspilot you must have seen it I've noted it well because it corresponds to what I ordered." Truspilot with 1?227 and a verified company flag. It's true that 89% positive reviews from many different customers doesn't carry much weight" as you say in this sentence so you don't have to worry about any negative reviews will not harm your sales and your regular customers.I also wish you a good dayCordially.
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Response from CHIBI AKIHABARA
Hello There is no filtering possible on Truspilot. All reviews posted by customers are visible and you can see (with a minimum of research on the platform) that negative reviews of Chibi are also present. It's easy to come and criticize our customer service without giving away your concerns. After checking your order reference, we've noticed that YOU refuse the procedure for changing figurines. This procedure is required by our supplier in order to replace the product. We've also offered you the alternative of returning the product to us, but to date we've had no response from you. It's up to you if you prefer to believe sites or forums where there are only negative reviews of our company, rather than a site like Truspilot with 1,227 and a verified company flag. It's true that 89% positive reviews from many different customers don't carry much weight. Wishing you a very good day.
C
Charly L.
Rating: 5 out of 5
following a purchase from 03/03/2022
The products are of the highest quality.
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Response from CHIBI AKIHABARA
HelloThank you
R
R E.
Rating: 5 out of 5
following a purchase from 03/03/2022
Fast delivery, product conforms, perfect.
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Response from CHIBI AKIHABARA
HelloThank you very much
H
Hélène
Rating: 5 out of 5
following a purchase from 03/03/2022
The time between order and delivery was excessively long (over 2 months, probably due to covid) but I was able to speak to customer service several times, who always replied very quickly.
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Response from CHIBI AKIHABARA
Hello Thank you for not penalizing us for the delay of the products. If you wish, we have posted a message on our forum explaining the various reasons for our suppliers' delays. Link: https://chibi-akihabara.com/fr/forums/topic/20-en-attente-de-livraison-fournisseur.html
A
Aurelien R.
Rating: 5 out of 5
following a purchase from 02/03/2022
Very fast delivery and good communication
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Response from CHIBI AKIHABARA
HelloThank you
B
Birugiiru
Rating: 5 out of 5
following a purchase from 26/02/2022
Delivery within 2 to 3 days, perfectly protected parcel, superb figurine.JUSTE TOP
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Response from CHIBI AKIHABARA
HelloThank you very much
G
Guillaume L.
Rating: 5 out of 5
following a purchase from 02/03/2022
Order with your eyes closed, just exellent site.
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Response from CHIBI AKIHABARA
BonjourMerci infiniment :)
A
Adeline R.
Rating: 5 out of 5
following a purchase from 02/03/2022
Fast delivery and well-protected parcel, just perfect
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Response from CHIBI AKIHABARA
HelloThank you very much
S
Sandra D.
Rating: 5 out of 5
following a purchase from 02/03/2022
Super beautiful figurine! Very well detailed, frankly I'm in love! This site is great! The SAV is great I recommend x1000 !
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Response from CHIBI AKIHABARA
HelloThank you very much for this starry and positive review :)
J
Jeffrey T.
Rating: 5 out of 5
following a purchase from 02/03/2022
Received quickly and in good condition
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Response from CHIBI AKIHABARA
HelloThank you
E
Emil
Rating: 5 out of 5
following a purchase from 02/03/2022
A reliable site, quality/price, fast and careful shipping, official product. Top-notch!
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Response from CHIBI AKIHABARA
HelloThank you for this top-notch review ^^
Y
Youcef G.
Rating: 5 out of 5
following a purchase from 27/02/2022
excellent, fast and efficient
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Response from CHIBI AKIHABARA
HelloThank you
A
Anjels
Rating: 5 out of 5
following a purchase from 02/03/2022
Very satisfied with my purchase, it was excellent, very fast shipping.
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Response from CHIBI AKIHABARA
HelloThank you