Customer reviews of CHIBI AKIHABARA

well-packaged package but no tracking information

The figurines were not well protected enough in the box, bubble wrap on 180° is not enough. It needs to be placed all around underneath and above if possible. As a result, the boxes arrived crushed. Fortunately, the figurines are fine... When you choose to pay more to be delivered cleanly against signature, it would be nice not to be stuck all day waiting only to end up going to a pickup point... So yes, it's not your fault if DPD didn't do the job but having the option to choose might be better.. I still want to point out that the previous shipping team did well to end on a positive note.

I ordered a large number of Banpresto figurines, almost all of them had already been opened and the boxes re-taped. They claim to sell new products, I requested a return as soon as I received my order on December 12, which was 8 days ago, and I have had no response to date. So, look for a more reliable site!

3 months to send a pre-order released at the end of August 2025 and once received, disappointed to find that it had been opened, without the internal protective plastic, wrapped in bubble wrap hastily and taped everywhere as if it had not been opened. Being a pre-order, the figurine was supposed to be sealed and new, which was not the case.

6 months delay on the expected delivery.....

I had to cancel the order for the first time because it was taking too long.. the figurine was supposed to arrive at the end of December 2024 and by the end of March 2025 still nothing, so I made the decision to cancel because it wasn't going to arrive in time for a birthday (it was a gift). I am well aware that it's not Chibi Akihabara's fault but the supplier's. But it's still very annoying ^^'

One of the flames decorating the Sukuna figurine was broken. This must have happened during transport. It was easily glued back together, but as it was a gift, it was a bit of a shame.

CHIBI AKIHABARA met the deadline and the package was well packed. Contents as advertised. However, the DPD France carrier, who was supposed to make a home delivery, didn't bother to drop by and went straight to the nearest post office to drop off the parcel. This is a deplorable attitude on the part of the carrier and I am very disappointed.

Zero, I made 4 attempts to sav and as luck would have it it does not work, I have the sword of my guts which is defective I am not satisfied and let it know in the commu of the collection

not serious! figurines pre-ordered 1 and a half years ago for a delivery scheduled 6 months later. since I had no news, I asked for a credit (since there is no refund if you use Paypal) no response .... and as luck would have it, the colli arrived a week after the request!

I never received the package :(

it arrived quickly but I would have liked to have a figurine but tampis

I am satisfied with my order however, the delays in my pre-order are annoying. I understand that Chibi Akihabara depends on these suppliers, but I find it annoying to wait for a given date and not have it respected. The seller should make a commercial offer or something, because waiting an extra 3 months on orders is unacceptable.

Figure arrived in good condition but box and carton very damaged. Box arrived in a small cardboard box with no protection inside. Figurine box folded and dented.

plus:-good price-figure conforms-respects INITIAL deadlinesminus:-Poor protection of the box, which led to its damage-Bad delivery address -Erroneous delivery date change emails

First figurine bought from you, very satisfied with the figurine but I had a lot of problems with the delivery and the deliveryman...It's a shame, hoping that if I recommend you one day it will go better in terms of delivery ????

I placed a pre-order over a year ago. The site easily answered my questions and queries about this one, no problem at all. However, compared with other sites, pre-orders take much longer to become available. This poses quite a few problems if you want to be sure of receiving your order without the product passing you by. Even though it's a supplier problem, it's quite stressful. What's more, the refund system is not at all up to scratch. I had to wait more than 3 months after having waited a year for my pre-order (still not shipped) and its cancellation (voluntary on my part) to be reimbursed after having contacted them several times as well as having gone to the japan stand, assuring myself that my order would be reimbursed more quickly. I still had to contact them again and wait a week for my money. That's why I don't recommend this site if you ever pre-order.

No response to emails despite reminders. Cancellation requests ignored and censorship on social networks when confronted with the facts.

Figure too small for the price

I paid a pre-order of 799 EUR with them in 2023.The delivery date is in 1 month.After that, it's 8 months of silence, with no delivery or notification.In 2024, I discovered that this order was still undelivered.I asked about it, was told to cancel the order and waited another month for the refund.In the end, I was refunded 785.17 EUR.I asked why I lost money.I was told that I was the one who cancelled and according to their T&Cs, it's my responsibility and the transaction fees are my responsibility. Definitely a site to avoid. ==============Update================They said I'm not honest because I'm the one who cancelled the order.Yes of course, for an order that's due to be delivered in 1 month, I waited 8 months.Knowing that no one notified me of this situation during that 8 months.And in their GTC there's only customer responsibility, never on their side.For an order that's due to be delivered in 1 month, I waited 8 months.Knowing that no one notified me of this situation during that 8 months.I think that if they don't deliver the product for 10 years and the customer cancels his order, it's still the customer's responsibility.Their sentence made me laugh "If you had been patient a few more times, we could have provided you with news of your pre-order, which has finally been postponed to the end of this year. "They already know that the product will be delivered at the end of this year but they didn't tell anyone.What a bad attitude on their part! Really a site to be avoided.

I've just given the figurine as a gift, and it's got a broken foot, which isn't very good, as you can imagine.

My pre-order was forgotten without apology, but quickly made up for anyway.

16 months of waiting (which I can understand) to receive a figurine on an 11 cm black base!!! which didn't appear on either the site photo or the description. However, Chibi Akihabara offered me to send it back and get my money back... but after 16 months of waiting...

Satisfactory plastic product, but remember to order well in advance (about 4 months) if it's a gift for a special event.

I received a beautiful yuji itadori figurine with very good value for money, moreover the figurine arrived on time, but unfortunately the box was very damaged during transport because the package was poorly protected.

Ende Februar bekam ich eine Figurenlieferung bestehend aus 6 unterschiedlichen Prize Figuren. Beim Auspacken stellte ich bei 2 Figuren einen Defekt fest. Eine abgebrochene Hand und ein abgebrochenes Accessoire.Also eröffnete ich am 22.02. ein Ticket, schilderte dies und machte vom Schaden jeweils ein Bild. Binnen von wenigen Minuten hatte ich eine Nachricht, ich möchte doch vom Schaden + Karton (von jeder Seite) ein Bild nachreichen. Sofort gemacht und abgesendet.Dann keine Antwort mehr. Am 24. Dann einmal nachgefragt, wie der Status ist.Keine Antwort bis zum 26.Die Antwort bestand dann quasi aus der Nachricht "jemand kümmert sich drum".Am Mittag vom 28. immer noch keine Antwort. Also mal etwas direkter und nachdrücklicher nachgefragt. Antwort bekommen mit "man kümmert sich darum "Am 29. Antwort bekommen, dass man die erste Retoure organisiert hätte (zur Figur mit der abgebrochenen Hand). Man hat auch extra überprüft, ob alles intakt wäre. Ich habe mich bedankt und nachgefragt, was denn mit der anderen Figur ist und ob es da Statusupdates gibt. Keine Antwort bis zum 4.3. Also schon 2 Wochen...Man schrieb, dass man nun auch generell die andere Figur organisiert hat (schickte auch Bilder mit, dass alles heile ist). Aber wo denn da bei meiner was kaputt wäre. Anstelle da im Ticket nochmal meine 11 Bilder und den Eingangstext zu lesen.Ich schickte das Bild vom Defekt also nochmal. Noch am selben Tag schrieb man mir dann, dass man mir nur das intakte Accessoire nun nachsende... Ich fragte gar nicht mehr "warum nicht die ganze Figur"(kann man ohne doch eh nicht verkaufen aber nun ja...). Stattdessen fragte ich "Sie meinen die eine Figur + das Accessoire der anderen?". Und darauf antwortete man mir heute "nein nur das Accessoire". Ich habe da bis jetzt immer sehr gerne bestellt, aber ich habe selten einen so derartig inkompetent, unzuverlässigen und schwer zu erreichenden Support erlebt.Nicht nur steht das alles unter dem selben Ticket, sodass jeder der daran arbeitet alles dazu lesen kann, sondern ich sehr das schon kommen das das einzelne Accessoire hier wieder kaputt ankommt, weil man es einzeln verschickt. Ich habe das noch nicht erlebt, dass eine simple Retoure/Ersatzlieferung so anstrengend in der Korrespondenz und Abwicklung ist. Nach 2 Wochen habe ich nichts. Ich fühle mich nur noch verarscht und als langjähriger Kunde nicht wertgeschätzt. Die noch offene Pre Order wird da meine letzte Bestellung sein.

It's not your fault, but waiting 3 months for a figurine to be delivered is too much: it was expected at the end of November and received on February 15.

Poor quality item and nothing to do with the description

I received damaged boxes and paint defects on all my figurines... but apart from these inconveniences, the boxes were not overly protected apart from air "cushions" to fill the void.

The 3 stars correspond to the lack of protection in the parcels. I ordered 22 figurines, which arrived with a few air bubbles here and there, but no real protection. The box had 4 holes made during transport and some boxes suffered from the lack of bubble wrap for example. Apart from that, everything was perfect and I recommend it.

I ordered for the sales and some of the packaging was damaged or even open. Otherwise the discounts were interesting and the shipping fast.

parcel arrived a day late and badly protected so one of the boxes was badly damaged and 4 others were partially damaged

Order conforms to what I ordered but I got a figurine as a gift where the support is broken. Otherwise well packaged and protected.

I wanted to order for a friend and send it directly to her, but it was impossible to send it in her name. I ordered without being logged in, using someone else's email address to send in her name. You could change the delivery address but not the name. What's more, I don't understand why it was pre-ordered, but we saw it earlier, so much the better, but it doesn't look professional. Fortunately, the figurine arrived in good condition.

After 5 months of waiting without any news (I'm not counting the 3 months of pre-ordering, but after those 3 months, I tried to contact them without success to get any news), the parcel was finally dispatched during my vacations. Having opted for parcel delivery, I had a deadline for collecting it, but I didn't get back in time. After finally managing to contact Chibi Akihabara by e-mail (no answer on the phone and impossible to leave a message), they told me that I could have asked to postpone delivery on receipt of the e-mail announcing shipment, as they could then delay departure from their warehouse. Except that this was not specified in the first e-mail (no link to carry out the action), and that I received the e-mail notifying me of the departure from the warehouse within a minute of the first e-mail (so in practice, it was impossible to request a delay in delivery). They also assured me that they had replied to my first e-mail requesting news, but I had no trace of this (and at the time, I had been watching my spam for quite some time). Maybe I missed it, but Chibi Akihabara didn't provide me with any proof of this reply (it's a bit easy to just say "we had replied"). The next step was independent of Chibi Akihabara, but neither DPD nor the parcel relay (unreachable) could do anything to keep my parcel any longer. The parcel finally went back to Chibi Akihabara, who didn't let me know when it arrived again. I had to send them several emails to get news, even though they had said they would let me know, so I waited another month and a half. After paying shipping costs (understandable, but not very commercial in view of my experience), I finally received my parcel (hurrah!).Incidentally, the figurine is of good quality and conforms to the description. But the quality of service and communication at Chibi Akihabara needs to be reviewed. In my opinion, the main point for improvement is to offer a real possibility to postpone or schedule delivery, especially when we're talking about this kind of package where you don't know the availability date in advance. For example, when you have finally received the pre-ordered product, a delivery date could be predefined on your side, but a warning e-mail could be sent to the customer to give them the opportunity to plan delivery (and without a response within a certain time, the predefined date would be used for delivery). You could also provide a link in your first shipping notification e-mail, so that you can actually postpone delivery if the customer so wishes.

The tracking and delivery nothing to complain about, however I received a figurine with a broken hand while the box was in good condition, a spot of glue is settled but it is an inconvenience to avoid.

The price is too high for the quality.

Lack of information on pre-order tracking. Quality shipment, well protected

Usually satisfied but this time not at allOrder placed in March. I asked for Colissimo to be sent to a relay point but it was sent by DPD to my home and to the address of the relay point, so they refused the parcel and I had to wait a month to finally get my parcel and then the figurine broke and I had to wait another 3 months to send it back. Now customer service insists on sending the figurine back to me via DPD but I have nothing but problems with them. I want it sent back via Colissimo point relais as I requested when placing the order. Thank you for respecting customer choice. Maybe Colissimo parcels are handled by DPD in Belgium but they are deposited in a "Colissimo" point relay if you send by DPD my point relay does not take parcels sent in "DPD" (by the carrier itself).

On the site itself at the top! The products received were top notch, perfect, and the packaging complied. However, the delivery person or company was pure and utter crap, I don't know if it depends on you, but I just had to say it! delay, bad follow-up, bad delivery notice, and in the end a delayed delivery that ended up in a relay point.