The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
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Ran T.
Rating: 5 out of 5
following a purchase from 12/03/2023
A simply incredible figurine, especially for this price! It's a pity that there are a few paint defects, but it's not a shock to look for them. Still a great experience ! Looking forward to my third purchase very soon!
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your opinion & your loyalty! :DEHave a nice day & see you soon!
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Wasil M.
Rating: 5 out of 5
following a purchase from 12/03/2023
Always the best value for money compared to the competition.parcels always very well prepared and secure... The best!
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and your opinion! Have a great day & see you soon!
B
Bernard
Rating: 5 out of 5
following a purchase from 06/03/2023
Fast, smooth delivery. Compliant product and no more expensive than elsewhere
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! Have a nice day.
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Inaki
Rating: 5 out of 5
following a purchase from 02/03/2023
Always fast orders, quality products at the right price.
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and for your feedback on your order! :DPassz une excellente journée & à bientôt !
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Morgane
Rating: 5 out of 5
following a purchase from 28/02/2023
So well packed that it's impossible for it to arrive damaged, and very fast shipping.
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Response from CHIBI AKIHABARA
Hello,Thank you for your opinion and your trust! :DV Wishing you a nice day & see you soon!
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Simon M.
Rating: 5 out of 5
following a purchase from 22/02/2023
Optimal delivery time. Great free delivery.item conforms.no worries.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBalive day & see you soon!
T
Thibaud
Rating: 5 out of 5
following a purchase from 01/03/2023
Super niceSuper fastSuper well protectedPerfect thank you so much!
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your experience & your order! Thank you for your feedback! Have a great day & see you soon! :)
K
Kililangelo
Rating: 5 out of 5
following a purchase from 22/02/2023
I've placed more than twenty orders with Chibi Akihabara and so far I've NEVER had a bad surprise. Everything has always been impeccable. I definitely recommend @Chibi Akihabara: keep it up, it's perfect ;)
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Response from CHIBI AKIHABARA
Hello,We would like to thank you for sharing your experience on your multiple orders placed on our store! Thank you also for your recommendation & your loyalty! :DBay good day to you & see you soon at Chibi!
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Aymeric
Rating: 4 out of 5
following a purchase from 28/02/2023
Parcel received quickly knowing that I live in the dom-tom. Well packed, nothing to complain about, except that normally for the dom items should be sold tax free but this is not the case on the site.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :)We understand that this is annoying, unfortunately, customs fees are beyond our control.wishing you a good day,Sincerely.
J
Jj
Rating: 5 out of 5
following a purchase from 28/02/2023
very fast and compliant
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
E
Eric D.
Rating: 5 out of 5
following a purchase from 28/02/2023
Top quality, well packaged, fast delivery, receipt ok, nothing to say :)
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your order experience! :DBonjour & à bientôt sur notre site !
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Fred F.
Rating: 5 out of 5
following a purchase from 21/02/2023
Good packaging. Perfect ??
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a comment! See you soon on our site! Have a nice day.
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Stephane L.
Rating: 5 out of 5
following a purchase from 28/02/2023
package in good condition (inside and out) delivery day on the right date
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
L
Lau
Rating: 5 out of 5
following a purchase from 28/02/2023
I made a lottery, the draw was made quickly and the package sent just as quickly. I've also bought figurines in the past, good quality and fast shipping too. Can't wait to see their booth at the convention!
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your orders from us! Thank you very much for your feedback! :DBalive day & see you soon! :)
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Teddy
Rating: 5 out of 5
following a purchase from 28/02/2023
the delivery service was very fast and the sellers were very responsive via twitter thank you very much.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with our services! Thank you for your feedback! :DBalive day & see you soon!
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Tony B.
Rating: 1 out of 5
following a purchase from 28/02/2023
Broken figurine
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Response from CHIBI AKIHABARA
Hello,We are very sorry that your figurine arrived broken.as the customer service has informed you: we have made a service request to our supplier to replace your figurine and the delay is a little long.It is regrettable that you have already noted when the process has just been launched ... We will get back to you as soon as we have a return from our supplier regarding this figurine exchange.Sincerely.
L
Linda K.
Rating: 1 out of 5
following a purchase from 05/03/2023
I bought four Demon Slayer miniatures (Tanjiro, Nezuko, Zenitsu and Inosuke) from Furyu at the Made in Asia at the end of the convention on Sunday 05/03, each for 25. Happy to return home with my four boxes, I was shocked to see that my Nezuko and Tanjiro figures were broken and wrapped in bubble wrap. Tanjiro's arm notch was broken in the shoulder, and I had to repair it with strong glue. Nezuko's flames had been glued back into her hand (traces of glue) and not in the right direction, so the figure's structure wasn't stable. So I was really disappointed to end my day with a disappointing purchase. Fortunately, the Zenitsu and Inosuke figurines were in very good condition. But hey, 50 of disappointment, it's very expensive for little 7cm high figurines.P.S. : I glued the figurines back together myself because I bought them on the spot (so not on your site, so no reference number), couldn't post photos to confirm my statements, and having seen the other comment from Baptiste Deroeux's Made in Asia purchase about your marketing professionalism (supposedly, one of your salesmen said you had the lowest prices, when clearly you didn't, you just had the figures I wanted), I had absolutely no expectation of receiving a refund or exchange from you, and you confirm this with your review below.
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Response from CHIBI AKIHABARA
Hello,We are sorry to hear that these two figurines are broken. It can happen that during transport, the figurines inside the boxes move a little and the fragile parts can therefore break. However, it's strange that these two figurines should be, as you say, "repackaged in bubble wrap" & "glued back together", as we only sell official new products. Since you didn't contact our customer service before repairing them, we won't be able to offer you an exchange... UPDATE: Even if you don't have a part number, you can still open a service ticket on our website. We do everything we can to help our customers, even those we meet at trade fairs, so please don't hesitate to contact us! In your case, we can do nothing more, because in order to be able to do what's necessary (exchange or other), the figurines must remain in their original condition and not have been modified in any way (glued back together, for example), so that we can notify the supplier concerned that the figurines are damaged. As everywhere else, you'll find more expensive products in one store, and cheaper ones in another. On our stands, we don't force you to buy, and visitors can choose where they buy their figurines. Best regards.
H
Hugues L.
Rating: 5 out of 5
following a purchase from 20/02/2023
Compliant parcel and Gold mystery box good value for money
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBonjour & à bientôt sur notre site !
R
Ramzi B.
Rating: 5 out of 5
following a purchase from 19/02/2023
Fast delivery and impeccable product
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
C
Client
Rating: 5 out of 5
following a purchase from 12/02/2023
Always on top
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Response from CHIBI AKIHABARA
Hello,Thank you for posting a review and for your loyalty! Have a great day & see you soon on our site!
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Eric N.
Rating: 5 out of 5
following a purchase from 22/02/2023
Fast and well protected
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a comment! See you soon on our site! Have a nice day.
K
Kevin L.
Rating: 5 out of 5
following a purchase from 27/02/2023
Very fast delivery, excellent quality of the figurines, I recommend 100%.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
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Jason P.
Rating: 5 out of 5
following a purchase from 27/02/2023
I am very satisfied with their work I always receive the figurines quickly and in very good condition and they are well protected.I will continue to order from them!
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and your feedback on your order! Have a great day & see you soon at Chibi! ^^
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Jean
Rating: 5 out of 5
following a purchase from 20/02/2023
Great transaction, fast shipping, well packaged package I recommend
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
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Guillaume G.
Rating: 4 out of 5
following a purchase from 06/02/2023
good product and good communication.4 stars because parcels received 1 week later instead of 48 h announced.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)We apologize for the delay in delivery. We had just received a large shipment, which can sometimes slightly delay the shipment of packages.wishing you a pleasant day,Sincerely.
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Annie 9.
Rating: 5 out of 5
following a purchase from 03/02/2023
The products were in order, well packaged, and the delivery was fast. One drawback, which has little to do with the seller: living on Reunion Island, we get slaughtered when it comes to Post Office charges. In conclusion, if you live in a French overseas department, this is a good address if you're in a hurry, but you have to be aware that it comes at a price :(
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Response from CHIBI AKIHABARA
Hello,Thank you for your constructive feedback! :D This one will certainly be useful for people in the same case as you! Wishing you a good day & see you soon!
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Pritam A.
Rating: 5 out of 5
following a purchase from 27/02/2023
Very fast shipping and delivery thank you very much
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
M
Mickaël J.
Rating: 3 out of 5
following a purchase from 21/02/2023
the DPD driver didn't give me the parcel personally against signature and security code as planned but apart from that rout went well so nothing else to report.
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Response from CHIBI AKIHABARA
Hello,We are sorry for the inconvenience. We will pass on the information to DPD, and we invite you to do the same on your side. It's a pity that the carrier's actions penalize us, as they are unfortunately beyond our control... Wishing you a good day.
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NTVN
Rating: 4 out of 5
following a purchase from 14/02/2023
Good service, serious and fast
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! Please let us know what we can improve to get 5 stars :D Wishing you a pleasant day & see you soon on our site!
B
Bertrand
Rating: 5 out of 5
following a purchase from 19/02/2023
Fast delivery compliant product everything was perfect
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order! :DBalive day & see you soon!
K
Kevin M.
Rating: 5 out of 5
following a purchase from 20/02/2023
Great figurines
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! :) We are delighted that you like our products ^^Happy day & see you soon! :D
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Fabien P.
Rating: 5 out of 5
following a purchase from 24/02/2023
Very good material and fast delivery.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a comment! Wishing you a pleasant day :)
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Cecile
Rating: 5 out of 5
following a purchase from 24/02/2023
Very satisfied I recommend
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
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Feurisson68
Rating: 5 out of 5
following a purchase from 17/02/2023
Impeccable packaging and fast delivery: top ?
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Wishing you a nice day :)
C
C.C.
Rating: 5 out of 5
following a purchase from 08/02/2023
I pre-ordered 2 figurines from them in November 2022. Receipt by the suppliers took longer than initially expected, but that's a hiccup that happens when you pre-order! During the wait, I contacted the team twice and they got back to me very quickly. As soon as my order was prepared, the delivery time was exactly as advertised (2 days). Parcel well prepared and well received!
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing a constructive & detailed review of your order on our site, but also your experience with customer service! :DV Wishing you a pleasant day & see you soon at Chibi! :)
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Cindy G.
Rating: 5 out of 5
following a purchase from 22/02/2023
I recommend Chibi Akihabara 100%. I made a pre-order in November and despite the delay in arriving at the depot I always got very quick responses to all my requests. This was the 1st time I'd ordered a figurine as a gift, and they were really able to reassure me about my order. Yesterday I picked up my order, the figurine is magnificent, it really made someone happy. The packaging was top-notch, and if I have to order again, I'll definitely use this site.
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Response from CHIBI AKIHABARA
Hello,Thank you for your constructive review & recommendation! We are delighted to hear that you are satisfied with your first order with us! :DBonjour & à bientôt sur notre site !
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Lionel A.
Rating: 1 out of 5
following a purchase from 02/02/2023
1 Item was unavailable: but as payment was made = choice between another item or a voucher (valid only for 1 year, which was not specified when the choice was made): I don't like this practice because I don't necessarily want or need to buy again. No refund possible even though the item was marked available at the time of ordering!
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Response from CHIBI AKIHABARA
Hello,We are sorry that this experience did not correspond to your expectations.after taking note of your case, the concerned service proposed you several options concerning the article which was not available any more, following which, you chose to take the credit note.if these options did not suit you, it was enough for you to answer us and to announce it. We are very attentive to our customers' needs, and we want them to be satisfied. That's why a request for a refund would have been possible, but you didn't come forward after our last e-mail on February 2.
J
Janine A.
Rating: 5 out of 5
following a purchase from 21/02/2023
Article as advertised . Delivery time respected. Tout est OK
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Response from CHIBI AKIHABARA
Hello,Thank you for your review :DBon a good day & see you soon on our site!
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Anaïs E.
Rating: 5 out of 5
following a purchase from 20/02/2023
Fast and efficient
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a comment! See you soon on our site! Have a nice day.
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