The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
I ordered a stranger things figurine for my daughter, and it's simply gorgeous.
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Response from CHIBI AKIHABARA
HelloThank you for your order, we are delighted to know that you are satisfied.
C
Client
Rating: 5 out of 5
following a purchase from 01/08/2022
User-friendly site with a great range of figurines and merchandising. Super-fast delivery for me and better prices than Amazon, so that's cool!
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Response from CHIBI AKIHABARA
HelloThank you for your opinion
V
Valérie
Rating: 4 out of 5
following a purchase from 04/08/2022
I don't feel like writing a comment
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Response from CHIBI AKIHABARA
HelloThank you for taking the time to leave a comment, saying you didn't feel like writing a review.
F
Florian B.
Rating: 4 out of 5
following a purchase from 02/08/2022
Compliant and very good!
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Response from CHIBI AKIHABARA
HelloThank you very much
C
Cédric H.
Rating: 5 out of 5
following a purchase from 02/08/2022
Product conforms. Package well packed.
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Response from CHIBI AKIHABARA
HelloThank you
M
Marjorie
Rating: 5 out of 5
following a purchase from 02/08/2022
Fast and efficientI've placed several orders and I'm never disappointed. Thank you for your service!
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Response from CHIBI AKIHABARA
HelloThank you for your orders and your positive feedback.
A
Adeline
Rating: 5 out of 5
following a purchase from 02/08/2022
Attractive price and super-fast delivery
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Response from CHIBI AKIHABARA
HelloThank you
M
Max D.
Rating: 5 out of 5
following a purchase from 02/08/2022
Top chibi !!!!
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Response from CHIBI AKIHABARA
Hello Thank you very much for this TOP feedback!
A
Antoine B.
Rating: 5 out of 5
following a purchase from 01/08/2022
Perfect as always, the figurines are in great condition and above all they are magnificent. Super fast delivery, the best site I know?
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Response from CHIBI AKIHABARA
HelloThank you very much for this wonderful positive feedback.
D
Darth V.
Rating: 5 out of 5
following a purchase from 01/08/2022
Great site, reliable and fast delivery! I recommend it!
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Response from CHIBI AKIHABARA
HelloThank you very much :)
L
Lafval74
Rating: 5 out of 5
following a purchase from 01/08/2022
super site, I've been looking for this figurine for a long time. top quality.
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Response from CHIBI AKIHABARA
HelloThank you very much
F
Fernando A.
Rating: 1 out of 5
following a purchase from 01/08/2022
Disappointed, 60 euros for a mediocre win is the game of the draw but simply disappointed with my win.
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Response from CHIBI AKIHABARA
Good day to you, sir. Yes, as you said so well in your comment, it's a game. When you play lotteries, you read the product sheets where it is indicated how the game is run and the prizes to be won. You're unfairly penalizing us because the draw wasn't favorable to you. How can we be held liable? This is a random draw, and you knew perfectly well when you played that you wouldn't necessarily win a big prize. We don't force our customers to play, they are free to participate knowing the conditions of the game. I completely understand your dissatisfaction, but to give us a red star when you knew and we had nothing to do with it - it's the draw - I find that very sad and a great pity. Sincerely
M
Mme M.
Rating: 5 out of 5
following a purchase from 28/07/2022
Very nice figure. Corresponds to the details of the product description. The next day not passed, and parcel dropped off 20 min away at a relay point without letting us choose which one.
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Response from CHIBI AKIHABARA
HelloWe apologize for the inconvenience and thank you for not penalizing us in this respect. The incident will be reported to the transport company we work with. Thank you again. Have a nice day :)
C
Client
Rating: 5 out of 5
following a purchase from 01/08/2022
Seller very responsive and order very well protected I recommend 200% and I will recommend soon just I warn buyers beware dpd deliverer are not reliable my neighbor ordered and never received the package the deliverymen have marked delivered and he did not receive make you deliver in a point relay for more security
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Response from CHIBI AKIHABARA
HelloThank you for your message. We will also pass on the information to the transport company we work with.
C
Clément P.
Rating: 5 out of 5
following a purchase from 31/07/2022
Several purchases already made and never any problems encountered. Very good service contract
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Response from CHIBI AKIHABARA
HelloWe are delighted to hear that you are satisfied with our services.
B
Bruno G.
Rating: 5 out of 5
following a purchase from 30/07/2022
Fast delivery, top product
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Response from CHIBI AKIHABARA
HelloThank you very much
P
Priscillia
Rating: 5 out of 5
following a purchase from 30/07/2022
I ordered a Ghidorah figurine. Delivery was very fast and the figurine is just beautiful. Very well packaged. Thank you
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Response from CHIBI AKIHABARA
HelloThank you for your feedback
K
Konimba S.
Rating: 4 out of 5
following a purchase from 29/07/2022
The parcel was received on time. Nevertheless, the packaging was damaged and the protection of the figurine was average. Fortunately, there were no defects on the box.
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Response from CHIBI AKIHABARA
HelloWe're sorry for the inconvenience, we'll be careful. We are relieved and happy that the box arrived in good condition. Sincerely
W
William C.
Rating: 5 out of 5
following a purchase from 28/07/2022
good product very good lead time
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Response from CHIBI AKIHABARA
HelloThank you very much for your message
Z
ZumkellerSpace
Rating: 5 out of 5
following a purchase from 28/07/2022
Happy with my order.Everything went as smoothly as it should have.The package was solid enough and stuffed with air pouches.Will definitely order there again.
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Response from CHIBI AKIHABARA
HelloThank you so much
V
Valentin G.
Rating: 5 out of 5
following a purchase from 28/07/2022
Order received and superb figurine thank you for having done what was necessary the deliveryman gave it to me personally.
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Response from CHIBI AKIHABARA
HelloThank you for your positive feedback
A
Alicia
Rating: 5 out of 5
following a purchase from 28/07/2022
The parcel arrived quickly and very well packaged. Everything is perfect as usual?
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Response from CHIBI AKIHABARA
HelloThank you very much, we're delighted.
H
Hana
Rating: 5 out of 5
following a purchase from 27/07/2022
Package received promptly and product conforms
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Response from CHIBI AKIHABARA
HelloThank you
A
Allan G.
Rating: 1 out of 5
following a purchase from 27/07/2022
Omission of an item in the order 1 week and a half to just be prepared and sent And more after a claim the missing item is neither returned nor refunded just a miserable credit of 3.00
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Response from CHIBI AKIHABARA
Hello,We're sorry you didn't receive your second cup Ramen. You informed us of this oversight on Saturday, July 23rd. As our Customer Service department was closed on Saturdays, your message was processed on Monday, July 25, and an e-mail was sent to you on the same day asking how you wished to be reimbursed. Today is July 28 and we are still waiting for a reply from you. In the absence of a reply from you, this 3.00 euro item has been reimbursed in the form of a credit code available in your customer area. For your information, the processing of your order took longer than usual because our entire team was mobilized for Europe's biggest Japanimation show, Japan Expo. Sincerely
L
Laura P.
Rating: 5 out of 5
following a purchase from 27/07/2022
I'm happy to have my figurine I've been waiting for 10 months now that I have it, I'm happy and it's beautiful ????
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Response from CHIBI AKIHABARA
HelloThank you very much for your patience and your order.
C
Clément R.
Rating: 5 out of 5
following a purchase from 27/07/2022
Very good and fast service
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Response from CHIBI AKIHABARA
HelloThank you very much!
M
Mickaël
Rating: 5 out of 5
following a purchase from 27/07/2022
Order arrived safely despite a broken part, which was not their fault. I recommend them and will order from them again.
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Response from CHIBI AKIHABARA
HelloWe are really sorry for this incident and we thank you for not penalizing us on this point. The procedure is underway with our supplier. Sincerely
D
Dani
Rating: 4 out of 5
following a purchase from 22/07/2022
Fast and in good condition, at first I was a little doubtful after seeing the negative reviews but the package arrived safely and in good condition, however the delivery information is not very detailed, it's too vague.
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Response from CHIBI AKIHABARA
HelloThank you for your confidence. As you can see on Truspilot, the vast majority of reviews are positive... Concerning delivery information. We receive an e-mail informing you that the order is being prepared, then another informing you that the order has been dispatched. Then the carrier sends you an e-mail to let you know about the delivery. If you're talking about product delivery, we've posted a message on our forum, accessible to all without registration, explaining the problems we've encountered with supplier delays (which are not our fault). It is difficult for us to give precise dates when the supplier himself is unable to provide them. Sincerely
D
Damien
Rating: 5 out of 5
following a purchase from 26/07/2022
Delivery a little long but satisfied with the product
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Response from CHIBI AKIHABARA
HelloWe're sorry for the delay. All our teams were mobilized for Japan Expo, which caused delays. We thank you for not penalizing us.
N
Neal G.
Rating: 5 out of 5
following a purchase from 26/07/2022
Perfect store :)
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Response from CHIBI AKIHABARA
HelloThank you very much
R
Roxane M.
Rating: 3 out of 5
following a purchase from 26/07/2022
I was supposed to receive my order on the 18th, but I got it on the 21st. The carrier went past my house without even stopping to drop it off at a relay point, and the box was damaged.
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Response from CHIBI AKIHABARA
HelloWe apologize for this inconvenience. We will pass on the information to the carrier we work with, but unfortunately we have no control over the transport company. It is a pity that we have been heavily penalized for something that was not our fault. Sincerely
A
Agn P.
Rating: 5 out of 5
following a purchase from 16/07/2022
Fast when the figurine is in stock. What's more, I took advantage of the sales, whereas the figurines at the Japan expo stand were more expensive.
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Response from CHIBI AKIHABARA
HelloThank you for your message.it's normal for figurines to be more expensive at Japan Expo because we never have sales there, it's exclusive to the website.
S
Sarah K.
Rating: 5 out of 5
following a purchase from 26/07/2022
My second order and again I'm very happy with my purchase!
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Response from CHIBI AKIHABARA
HelloThank You so much
D
Darthvader
Rating: 5 out of 5
following a purchase from 25/07/2022
Very good site, fast and serious
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Response from CHIBI AKIHABARA
HelloThank you
S
Seeira
Rating: 5 out of 5
following a purchase from 25/07/2022
Perfect! Arrived in 48 hours!
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Response from CHIBI AKIHABARA
HelloThank you
M
Marouane M.
Rating: 1 out of 5
following a purchase from 17/07/2022
I went to your stand at the japon expo on Sunday, there was a very unpleasant lady, not smiling and not even bothering to reply to customers, her replies were very expeditious. Very bad experienceFor the website it's Ok
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Response from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. Our aim is not to be unpleasant, far from it. You're the first person to bring this problem to our attention in the years we've been exhibiting. At Japan Expo, you have to understand that our sales staff try to move as quickly as possible so as not to keep our customers waiting. Of course, this doesn't excuse anything, but they go as fast as they can, which can give the impression of being rushed and unpleasant. What's more, we're all human. Our teams had been on site since Sunday July 10, setting up everything, not to mention the long days of Japan Expo itself, the heat and the fatigue. Of course, even that's no excuse for being unpleasant, but you can understand how nerves can run high. We're sorry you had a bad experience that cost us one hell of a red star. Sincerely
D
Drisht
Rating: 5 out of 5
following a purchase from 19/07/2022
Very satisfied I really recommend, nickel packaging well protected and fast shipping happy to have found a very good site serious and reliable
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Response from CHIBI AKIHABARA
HelloThank you for your opinion, which touches the whole team.
L
Léa C.
Rating: 5 out of 5
following a purchase from 19/07/2022
Two beautiful figurines! Top quality as usual!
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Response from CHIBI AKIHABARA
HelloThank you very much
J
Jojo
Rating: 5 out of 5
following a purchase from 19/07/2022
Perfect Fast delivery, very pleased to have ordered ?
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Response from CHIBI AKIHABARA
HelloWe are delighted that you are satisfied :)
T
Tiffany C.
Rating: 5 out of 5
following a purchase from 19/07/2022
I'm always satisfied with my purchases from Chibi Akihabara! Whether it's the products, the packaging or the speed of delivery. I validate 200%.
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Response from CHIBI AKIHABARA
HelloThank you very much for your positive feedback.
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