Customer reviews of CHIBI AKIHABARA

I never received the package :(

it arrived quickly but I would have liked to have a figurine but tampis

I am satisfied with my order however, the delays in my pre-order are annoying. I understand that Chibi Akihabara depends on these suppliers, but I find it annoying to wait for a given date and not have it respected. The seller should make a commercial offer or something, because waiting an extra 3 months on orders is unacceptable.

The quality of the products received to date is impeccable ... however when you write that the package arrived on 06/09 and it has not arrived, does not satisfy me ... because it was written in black and white. That's why I'm not going to give you the maximum mark, even though it's deserved.

Great but the protection inside the box was not great but that can happen it's not the first order I usually make I have nothing to complain ??

Figure arrived in good condition but box and carton very damaged. Box arrived in a small cardboard box with no protection inside. Figurine box folded and dented.

plus:-good price-figure conforms-respects INITIAL deadlinesminus:-Poor protection of the box, which led to its damage-Bad delivery address -Erroneous delivery date change emails

A wide choice of licenses and figurine ranges for your enjoyment

------------neant

First figurine bought from you, very satisfied with the figurine but I had a lot of problems with the delivery and the deliveryman...It's a shame, hoping that if I recommend you one day it will go better in terms of delivery ????

I placed a pre-order over a year ago. The site easily answered my questions and queries about this one, no problem at all. However, compared with other sites, pre-orders take much longer to become available. This poses quite a few problems if you want to be sure of receiving your order without the product passing you by. Even though it's a supplier problem, it's quite stressful. What's more, the refund system is not at all up to scratch. I had to wait more than 3 months after having waited a year for my pre-order (still not shipped) and its cancellation (voluntary on my part) to be reimbursed after having contacted them several times as well as having gone to the japan stand, assuring myself that my order would be reimbursed more quickly. I still had to contact them again and wait a week for my money. That's why I don't recommend this site if you ever pre-order.

Perfect order processing. Only the purchase is not tax-free for reunion, so we have to pay vat twice.

Delivery in less than a week and figurine in line with site image

No response to emails despite reminders. Cancellation requests ignored and censorship on social networks when confronted with the facts.

My order took a little time ( 2 more months at least )

Well arrived

Need to ask for information about the delivery time and then learn that the supplier is late. I give 4 stars because the quality of the figurines and the support is satisfactory but 1 star for the information on your order.

The transport box arrived quite damaged, as did the box in which the figurine was packed, so I was worried about the figurine, but it was in good condition.

Fast and accurate

The product was originally scheduled for January, but I received an e-mail indicating that delivery had been postponed until April. In the end, it arrived at the beginning of May. This often happens with this store, but I don't mind waiting (however, I'm taking off one star because it's not the first time). If you're in a hurry to receive your pre-order, you should take this factor into consideration, as you'll see your item available elsewhere and much earlier. As for the rest, I got a great price and the parcel was well packaged.

Figure too small for the price

I paid a pre-order of 799 EUR with them in 2023.The delivery date is in 1 month.After that, it's 8 months of silence, with no delivery or notification.In 2024, I discovered that this order was still undelivered.I asked about it, was told to cancel the order and waited another month for the refund.In the end, I was refunded 785.17 EUR.I asked why I lost money.I was told that I was the one who cancelled and according to their T&Cs, it's my responsibility and the transaction fees are my responsibility. Definitely a site to avoid. ==============Update================They said I'm not honest because I'm the one who cancelled the order.Yes of course, for an order that's due to be delivered in 1 month, I waited 8 months.Knowing that no one notified me of this situation during that 8 months.And in their GTC there's only customer responsibility, never on their side.For an order that's due to be delivered in 1 month, I waited 8 months.Knowing that no one notified me of this situation during that 8 months.I think that if they don't deliver the product for 10 years and the customer cancels his order, it's still the customer's responsibility.Their sentence made me laugh "If you had been patient a few more times, we could have provided you with news of your pre-order, which has finally been postponed to the end of this year. "They already know that the product will be delivered at the end of this year but they didn't tell anyone.What a bad attitude on their part! Really a site to be avoided.

First time ordering on this site, I put 4 stars because, I am a little disappointed the lady who received the package at the relay point told me that it was opened and that she had to tape it. The delivery was a bit delayed but nothing too serious, otherwise the figurine itself is very beautiful and corresponds exactly to the pictures, in very good condition. Prices are respectable, nothing to sayI recommend this site.

I've just given the figurine as a gift, and it's got a broken foot, which isn't very good, as you can imagine.

For my first experience, I'm very satisfied. I didn't want to give a maximum score because I'm waiting to see what happens next, but for now I'm pleasantly surprised.

My pre-order was forgotten without apology, but quickly made up for anyway.

16 months of waiting (which I can understand) to receive a figurine on an 11 cm black base!!! which didn't appear on either the site photo or the description. However, Chibi Akihabara offered me to send it back and get my money back... but after 16 months of waiting...

nickel as usual my pre-ordered figurine arrived safely.

Satisfactory plastic product, but remember to order well in advance (about 4 months) if it's a gift for a special event.

I received a beautiful yuji itadori figurine with very good value for money, moreover the figurine arrived on time, but unfortunately the box was very damaged during transport because the package was poorly protected.

Pre-order purchase, item available two and a half months after order...a bit long for a Christmas present. Corresponds to the order, delivery by parcel relay.

Ende Februar bekam ich eine Figurenlieferung bestehend aus 6 unterschiedlichen Prize Figuren. Beim Auspacken stellte ich bei 2 Figuren einen Defekt fest. Eine abgebrochene Hand und ein abgebrochenes Accessoire.Also eröffnete ich am 22.02. ein Ticket, schilderte dies und machte vom Schaden jeweils ein Bild. Binnen von wenigen Minuten hatte ich eine Nachricht, ich möchte doch vom Schaden + Karton (von jeder Seite) ein Bild nachreichen. Sofort gemacht und abgesendet.Dann keine Antwort mehr. Am 24. Dann einmal nachgefragt, wie der Status ist.Keine Antwort bis zum 26.Die Antwort bestand dann quasi aus der Nachricht "jemand kümmert sich drum".Am Mittag vom 28. immer noch keine Antwort. Also mal etwas direkter und nachdrücklicher nachgefragt. Antwort bekommen mit "man kümmert sich darum "Am 29. Antwort bekommen, dass man die erste Retoure organisiert hätte (zur Figur mit der abgebrochenen Hand). Man hat auch extra überprüft, ob alles intakt wäre. Ich habe mich bedankt und nachgefragt, was denn mit der anderen Figur ist und ob es da Statusupdates gibt. Keine Antwort bis zum 4.3. Also schon 2 Wochen...Man schrieb, dass man nun auch generell die andere Figur organisiert hat (schickte auch Bilder mit, dass alles heile ist). Aber wo denn da bei meiner was kaputt wäre. Anstelle da im Ticket nochmal meine 11 Bilder und den Eingangstext zu lesen.Ich schickte das Bild vom Defekt also nochmal. Noch am selben Tag schrieb man mir dann, dass man mir nur das intakte Accessoire nun nachsende... Ich fragte gar nicht mehr "warum nicht die ganze Figur"(kann man ohne doch eh nicht verkaufen aber nun ja...). Stattdessen fragte ich "Sie meinen die eine Figur + das Accessoire der anderen?". Und darauf antwortete man mir heute "nein nur das Accessoire". Ich habe da bis jetzt immer sehr gerne bestellt, aber ich habe selten einen so derartig inkompetent, unzuverlässigen und schwer zu erreichenden Support erlebt.Nicht nur steht das alles unter dem selben Ticket, sodass jeder der daran arbeitet alles dazu lesen kann, sondern ich sehr das schon kommen das das einzelne Accessoire hier wieder kaputt ankommt, weil man es einzeln verschickt. Ich habe das noch nicht erlebt, dass eine simple Retoure/Ersatzlieferung so anstrengend in der Korrespondenz und Abwicklung ist. Nach 2 Wochen habe ich nichts. Ich fühle mich nur noch verarscht und als langjähriger Kunde nicht wertgeschätzt. Die noch offene Pre Order wird da meine letzte Bestellung sein.

You always answered my questions, even if I was a bit insistent...

Delivery: goodProduct: correct

Very quick response to an email I sent. The delivery was to my home but I was not there, the product was returned the next day to a nearby relay point at my request. Very satisfied.

I had pre-ordered a figurine in September. I finally received it at the end of February. I was a bit frustrated by the long delay in delivery, which was originally scheduled for October, but it's worth it! But it's worth it! Customer service is very responsive.

It's very good despite a lack of communication on the status of the order.

Delivery time

Well received! Chibi aki... Did his job properly. Figure and box ok !!! Can't say the same for the delivery people. Home delivery equals relay point ??? Strange, especially when you wait at home on purpose ...

It's not your fault, but waiting 3 months for a figurine to be delivered is too much: it was expected at the end of November and received on February 15.