Customer reviews of CHIBI AKIHABARA

Hello,Thank you for your feedback. First of all, unfortunately we don't all have the same suppliers, and some may have them sooner than others (with imports, for example). In addition, our supplier had decided to deliver the figurine in two shipments, and we're taking note of this and will improve on it. When this happens, don't hesitate to contact our customer service and send us photos.wishing you a good day! :)

Hello,Thank you for sharing your experience. :)Please let us know what we can improve to get 5 stars :DV Wishing you a pleasant day ^^

Hello,Thank you for your review! Please let us know what we can improve to get 5 stars :D Wishing you a pleasant day and see you soon :)

Hello,Thank you for your feedback! Unfortunately, we have no control over the decisions and behaviour of the delivery services we work with. For the next time, we advise you to choose Colissimo if DPD does not suit you :)Have a nice day & see you soon on our site!

Hello,We're very sorry for the inconvenience. We can confirm that this figurine is not in stock, it was an error if it still appeared on the site. We are aware that products can have manufacturing defects, which is why if we had had the product in stock, we would have exchanged it directly as we usually do.In addition, our customer service department has offered you a 10% discount voucher on a future order as a gesture of goodwill following the defect found or an exchange with another product.Our customer service department responded today to your ticket, thank you for providing a response so that we can do what is necessary.Sincerely.M.A.J.: Unfortunately, we never received a response from this customer following our message.

Hello,Thank you for your feedback :DC Concerning the relay points, this only concerns DPD, whose module is currently experiencing some bugs. We are aware of this problem, and we are actively working so that our customers can again choose the desired relay point without it being automatically selected :) Wishing you a nice day & see you soon ^^

Hello, Thank you for your feedback, which I'm passing on to the order department to improve our deliveries. We will take care to protect them as much as possible. Don't hesitate to report any attempted thefts to your carrier (La Poste). We'll do the same for you. We apologize for the inconvenience. Yours faithfully

HelloThank you for your opinion Good day

HelloSuppliers give us delivery dates. Unfortunately they can change this date at any time for various reasons. We have posted a message on our blog to explain the situation. Our customer service is also available to answer any questions you may have. We are delighted to hear that your figurine has arrived and is in your hands. Sincerely

HelloThank you for your opinion Sincerely

Hello,Thank you for your feedback! :)The dates given to us by suppliers can be changed at any time, and we are unfortunately powerless against these decisions.This is why we have implemented several things over the last few months:- You can check the projected release date of your pre-orders directly in the "Your Preorders" tab of your customer area at any time, even if the product is no longer online. In addition, don't hesitate to contact our customer service team, who will be happy to answer any questions you may have! :DP For more information on pre-orders, please read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Have a nice day & see you soon!

Hello,Our customer service department has sent you an e-mail dated 11/07 in order to obtain more information on what you have indicated in your review.If you have encountered a problem with the delivery, you can contact our customer service department as indicated on our truspilot page. Our after-sales service remains at your disposal.

Hello,We have notified our Customer Service team, who sent you an e-mail yesterday morning to get more details and also to see what can be done about your figurine. If you encounter a problem on our site, please do not hesitate to contact us by e-mail, telephone or even on social networks when this is not possible otherwise. If you encounter a problem on our site, please do not hesitate to contact us by e-mail, telephone or even on social networks when this is not otherwise possible. We look forward to hearing from you.

HelloThank you for your feedbackGood day

Hello,Thank you for your feedback! :)The dates given to us by suppliers can be changed at any time by them, and we are unfortunately powerless against these decisions. That's why we've put several things in place over the last few months: - You can check the expected release date of your pre-orders directly in the "Your Pre-orders" tab of your customer area at any time, even if the product is no longer online. Don't hesitate to contact our customer service team, who will be happy to answer any questions you may have! :DP For more information on pre-orders, please read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Have a nice day & see you soon!

Hello,Thank you very much for your feedback :DThere may be some delays when it comes to pre-orders, unfortunately this is not our fault, but that of the suppliers and sometimes even the manufacturer. The date indicated on pre-orders is provisional and may be changed at any time by the suppliers. For more information, we invite you to read the dedicated article on our blog: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Wishing you a nice day & see you soon!

Hello,First of all, thank you for your review :)We base ourselves on market prices, and we're pretty much in the same price range as our competitors. Wishing you a pleasant day & see you soon ^^

Hello,Thank you for your feedback :)Pre-ordered products can unfortunately often be postponed by our suppliers. The dates we are given can be changed at any time by them, and there is nothing we can do about this. For more information on pre-orders, we invite you to read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Wishing you a pleasant day & see you soon! :D

Hello !We are sincerely sorry for this inconvenience.The situation is as follows according to the tracking of your package: your package was presented to you by the delivery person twice, and was available at a relay point between these two attempts (from 26.04.2023 to 05.05.2023).As a result, you had the possibility of being able to pick it up at a relay point, or to receive it at home following the emails and messages that the DPD carrier sent you.Since you have not recovered your package, it is therefore returned to the sender (us).You asked us for a refund, and opened a PayPal dispute from the start while the package was still in a relay point. We cannot issue refunds until the package has returned to our premises.Rest assured, as soon as we have your package (currently being returned) on our premises, your refund will be made.You will understand, I hope, that our customer service could not accede to your refund request at that time, until the parcel was returned to our premises. This will be done when we have received the package.We are at your entire disposal if you need more information.Best regards.UPDATE: We have received the return package, as a result we have made the refund. Our customer service has responded to all your messages, even the most violent, as in your opinion on Trustpilot.

Hello,Thank you for sharing your opinion about your order with us! Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!

Hello,Thank you for your feedback :)On our side, we confirm that it was noted that your package should arrive in the relay point: l'Arum des fleurs in Nogent. It may happen that the carrier decides to drop off packages at another relay point, for a variety of reasons, and this is unfortunately beyond our control.wishing you a good day & see you soon!

Hello,Thank you for your feedback :)Unfortunately, pre-orders can often be postponed by our suppliers. For more information on pre-orders, please read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Wishing you a pleasant day & see you soon! :D

Hello,We're sorry to hear that your experience was not entirely satisfactory.The situation is as follows: your order consisted of a pre-ordered product scheduled for release in April, or May at the latest. This product arrived at our premises on 15/05 and was dispatched to you as soon as it was received, as indicated by our customer service department.Please note that the date indicated on the counter does not mean that the figurine will be delivered to you on that day, or that it will arrive at our premises on D-day. For more information on pre-orders, please read the dedicated article on our blog: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlNous We thank you for your purchase and remain at your disposal for any further information you may require.

Hello,Thank you for your feedback :)At the time you placed your order, we were experiencing problems with the site's emails, which is why you were not notified of the progress of your order at that time. This was only temporary, the problem is now solved ^^Please excuse us for the inconvenience, wishing you a good day!

Hello,Thank you for your review :)Please excuse us, at the time you placed your order, we were experiencing problems with the site emails, that's why you were not notified of the progress of your order at that time. This was only temporary, the problem is now solved ^^Wishing you a nice day!

Hello,We're very sorry to hear that your figurine arrived broken.After reviewing your SAV ticket, we can confirm that customer service replied to you on 11/04.It can happen that during transport, even with the protections, the figurines inside the boxes move a little and the fragile parts can therefore break.We therefore invite you to read the last message that customer service sent you and thus be able to help you solve this problem. We hope to hear from you soon, and wish you a pleasant day.

Hello,Thank you for your feedback :) Unfortunately, we don't have control over our suppliers' delivery times and we can't predict their delays if any. If you have any questions about your order, please don't hesitate to contact our customer service team, who will be happy to answer them :)Have a nice day & see you soon!

Hello,Thank you for your feedback :) We are sorry for the delay, unfortunately, as you have indicated, we have no control over our suppliers' delivery times. The date indicated on pre-orders is for information only and can be changed at any time by the supplier. We're aware of the point you've made in your review, which is why we've been working on a tool to keep our customers informed at all times of the release date of their pre-orders :) From now on, you can consult the provisional release date of your pre-orders directly in our new "Your Pre-orders" tab in your customer area. What's more, an e-mail will soon be sent to you when the date of a product is postponed, so you'll always be informed. Of course, if you have any questions, our customer service team is always on hand to answer them ;)Have a nice day & see you soon!

Hello,We're sorry to hear that your figurine has defects. If you wish, we can offer you an exchange, but for this, we would be grateful if you could send a message to our customer service department with photos showing the defects you have noticed: https://chibi-akihabara.com/support/nouveau-ticketIl It can happen that figurines have manufacturing defects, so please do not hesitate to contact us when this is the case, we can always do something for you :)Looking forward to hearing from you,Wishing you a good day.

Hello,We are sorry that you are not fully satisfied with our services. The figurine you pre-ordered is still in "awaiting supplier delivery" status, and this is indicated on the relevant product sheet directly on our site. So it's not "unavailable", it just hasn't arrived at our premises yet :)We understand the impatience our customers can feel when a product isn't out yet, which is why we offer solutions when the wait becomes too long for you :) Don't hesitate to contact customer service, as you did. :DV Wishing you a good day.

Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!

Hello,Thank you for your review! Please let us know what we could improve in order to obtain 5 stars :)Wishing you a pleasant day & see you soon!

Hello,Thank you for your feedback! :)We understand that this is annoying, unfortunately, customs fees are beyond our control.wishing you a good day,Sincerely.

Hello,We are very sorry that your figurine arrived broken.as the customer service has informed you: we have made a service request to our supplier to replace your figurine and the delay is a little long.It is regrettable that you have already noted when the process has just been launched ... We will get back to you as soon as we have a return from our supplier regarding this figurine exchange.Sincerely.

Hello,We are sorry to hear that these two figurines are broken. It can happen that during transport, the figurines inside the boxes move a little and the fragile parts can therefore break. However, it's strange that these two figurines should be, as you say, "repackaged in bubble wrap" & "glued back together", as we only sell official new products. Since you didn't contact our customer service before repairing them, we won't be able to offer you an exchange... UPDATE: Even if you don't have a part number, you can still open a service ticket on our website. We do everything we can to help our customers, even those we meet at trade fairs, so please don't hesitate to contact us! In your case, we can do nothing more, because in order to be able to do what's necessary (exchange or other), the figurines must remain in their original condition and not have been modified in any way (glued back together, for example), so that we can notify the supplier concerned that the figurines are damaged. As everywhere else, you'll find more expensive products in one store, and cheaper ones in another. On our stands, we don't force you to buy, and visitors can choose where they buy their figurines. Best regards.

Hello,Thank you for your feedback :)We apologize for the delay in delivery. We had just received a large shipment, which can sometimes slightly delay the shipment of packages.wishing you a pleasant day,Sincerely.

Hello,We are sorry for the inconvenience. We will pass on the information to DPD, and we invite you to do the same on your side. It's a pity that the carrier's actions penalize us, as they are unfortunately beyond our control... Wishing you a good day.

Hello,Thank you for your review! Please let us know what we can improve to get 5 stars :D Wishing you a pleasant day & see you soon on our site!

Hello,We are sorry that this experience did not correspond to your expectations.after taking note of your case, the concerned service proposed you several options concerning the article which was not available any more, following which, you chose to take the credit note.if these options did not suit you, it was enough for you to answer us and to announce it. We are very attentive to our customers' needs, and we want them to be satisfied. That's why a request for a refund would have been possible, but you didn't come forward after our last e-mail on February 2.

Hello,We are very sorry that this experience did not meet your expectations.this product, as you know, was on pre-order and its release was delayed by our supplier. Please accept our apologies for our supplier's delay.