Customer reviews of CHIBI AKIHABARA

This was my first order and will be my last. I ordered 2 figurines, one of which arrived broken, I opened a ticket on the order to ask for an exchange, I was told that I had to send lots of photos of the figurine and its box, which I did three times... since then, it's been radio silence and as no email can be found on their site, no possibility of communicating with them apart from this famous ticket. As the figurine doesn't seem repairable, it's as if I've thrown my money out of the window... So I wouldn't recommend this site unless you want to throw your money out of the window.

The parcel was supposed to arrive on December 24th for Christmas and it arrived on the 27th, but apart from that the parcel was in order.

The parcel arrived on the date announced so I am satisfied with the date. However the box is very damaged in two places (it is torn) and there are also traces of scratches on the box) it is a pity ...

Delivery 3 days after the expected date, otherwise everything was fine.

A very good site, with a wide selection and relatively fair prices, but a small downside: with recent orders, the boxes of figurines arrived a little dented, which wasn't the case before.

Extremely disappointed and let down by the whole service. A cascade of delivery delays due to the manufacturer but neither shared nor relayed by Chibi. The only response is to ask for a refund if you're not happy, but we customers have signed up for a pre-order with you Chibi, paying you in advance (and therefore not collecting the item from another supplier), while you, the seller, are not making the slightest commercial effort. As a consultant and entrepreneur, I know where this denial and lack of value chain management always ends up.

Very fast delivery, product confirmed.

I had made a pre-order on this site. In the end I got the parcel but with a delay (2 months). I can't blame them for that given the current situation. I asked them when they expected to deliver my parcel and I got a quick reply from them and indeed I did receive it within the time indicated. The parcel arrived in perfect condition and I would recommend them.

Delivery a little slow (due to a staff absence) but efficient! However, a small lack of communication concerning the preparation of the delivery, which took several days without any indication of the waiting time (e.g.: your order will be prepared in 2 days) would have been nice.

Delivered quickly during the holiday season.I'm taking off one star because I ordered gunpla that were no longer sealed.

Article not up to par at all!!! Much too small !!!

Customer service is a little disappointing.

I didn't receive my parcel because the chosen post office closed for vacations (quite unbelievable) and instead of contacting me to find out where I wanted it delivered, the post office supposedly had it delivered to the nearest post office. I received a message that it had been withdrawn, I don't understand what happened. I'm very disappointed because I'm going to give it to my godson for Christmas and in the end I got nothing.

Hello, I did receive the boxes ....but in bulk in a ramshackle cardboard box, and some packages very damaged, no inventory ... so I had to do it myself and separate everything ... the letters in a separate box for each lot would probably have been more appreciableCordialement

There's nothing to say about order management-everything went smoothly. Just, the separation between pre-order and stock is not necessarily clear. We'd like to add the separate shipment feature as soon as the order is placed, not afterwards.

it was square, it took a little while but I received my order in excellent condition

I don't rate 5 stars. Shipping times were far too long (even for Black Friday). And I received a broken figurine in my package.

The Gol D Roger figurine was damaged, one of the lightning bolts had fallen off, a pity for the price it cost.but otherwise I'm satisfied with my other figurines.

Package received quickly, well packaged, arrived without breakage so perfect ?

Attractive price, correct delivery, but really long shipping times if you're not in a hurry - and ok if not, look elsewhere.

Glad to have found a store selling Japanese products! The prices are reasonable and the products are authentic. I ordered delicious mochi, very good kasutera cake and other sweets.the parcel took 6 days to arrive as we're in the middle of the Christmas period and the merchandise was impeccable.I recommend for gourmets, to make original gifts and for lovers of Japan!

A long wait for the Christmas period, but the site is quite complete.

I ordered the 13 mini berserk figurines but in the end two were duplicates and one was missing. I have sent an email with photo attached still no response.

Great quality and delivery time.

Figurine conforms to my expectations. Very satisfied!!!

Well-protected parcel, but shipped and arrived 2 days later than expected!

Pre-ordered product well packaged fast delivery as soon as I receive the item I recommend

Ordered Goldorak and his ship, very satisfied, shipment well protected arrived in good condition.

Well-packaged figurines, prompt dispatch once goods available. I don't give 5 stars because the dates indicated for pre-orders are not at all realistic, you have to add 3 to 4 months more than what is announced on the site. (availability indicated > end of August > reality > end of November). So you might as well take a much broader view in your forecasts. In the end, instead of being disappointed not to receive our order as indicated, we'll be delighted if it arrives earlier, turning disappointment into a pleasant surprise and everyone's happy.

I buy dragon ball z figurines every year and they are very beautiful. I recommend this site which is very serious

When you take a pre-order, you have to be patient, but as soon as it arrives, delivery is quite fast.

Note for the customer service and these delays of answers, message the 15/9 answer the 20/9 by passing next to the concern then silence radiorelance the 5/10 then the 12/10.reponse recu a this date but once again the rigoladeje relaunch the same day -12/10- and I always wait. we are the 24/11.at least I have just received my parcel...

Some very minor defects on some figurines I received

a bit expensive but it's quality

good productQuick delivery

I ordered a chibibox with 3 products: a figurine, a pin and a drink. According to the website, on the page where the different sizes of chibiboxes are presented, a red and white box with "my chibibox" written on it can be seen behind the products that make it up. I therefore legitimately thought that the 3 products would be packaged in this "my chibibox" box as suggested, itself then put in a shipping carton.I contacted customer service who informed me:1. that the drink was out of stock and had been exchanged (without my being informed and without my being able to choose the replacement product)2. that there was no error in the packaging and that no other packaging was planned (in other words, not very presentable as a gift!)For the price paid, I found the service very inadequate and the response from customer service very laconic: no apology for the inconvenience, no proposal for an exchange...

Super zenitsu figurine ordered and received quickly! I don't give it 5 stars because the cardboard box is a bit damaged.

I placed a pre-order with them but the supplier took a little longer to supply them, so they quickly replied to my email, very responsive and sent very well packaged.

The box is protected by an air-filled bag to prevent it from moving around in the carton. Reinforced packaging of the whole box would be preferable to avoid any damaged corners.

Quality product, too bad one figurine was not available at the time of shipment even though I had been waiting for this order for 9 months.