The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
Very good quality figurines.fast delivery after purchase.thanks chibi!
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Response from CHIBI AKIHABARA
Hello,Thank you for your compliments on the quality of the figurines and the speed of delivery! We're delighted to have been able to satisfy you! See you soon on Chibi Akihabara!Have a nice day!
L
Lisa G.
Rating: 5 out of 5
following a purchase from 19/03/2024
Fast delivery and well-protected parcel.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
A
Aurélie
Rating: 5 out of 5
following a purchase from 15/03/2024
super, always well followed
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Response from CHIBI AKIHABARA
Hi, thanks for taking the time to leave us a review! :D See you soon on Chibi Akihabara! Have a nice day ^^
R
Ryu
Rating: 5 out of 5
following a purchase from 19/03/2024
Packages handled quickly and professionally
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Response from CHIBI AKIHABARA
Hi, thanks for taking the time to leave us a review! :D See you soon on Chibi Akihabara! Have a nice day ^^
M
M. B.
Rating: 5 out of 5
following a purchase from 12/03/2024
Fast shipping, fair prices and a wide choice of figurines and other goodies, as well as access to certain ichiban kuji figurines.
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Response from CHIBI AKIHABARA
Hello,Thank you for your positive feedback! :D We're delighted that you appreciated our fast shipping service, as well as our wide selection of figurines and other goodies at reasonable prices. Your satisfaction is our priority, and we are grateful for your trust. Have a nice day & see you soon on Chibi Akihabara!
C
Charlotte C.
Rating: 5 out of 5
following a purchase from 11/03/2024
Very good. Nothing to report
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
S
Sofiene S.
Rating: 5 out of 5
following a purchase from 11/03/2024
Very good site serious and careful delivery I recommend it
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Response from CHIBI AKIHABARA
Hello,Thank you for your positive review and recommendation! Have a nice day & see you soon on Chibi Akihabara!
N
Nathalie
Rating: 5 out of 5
following a purchase from 05/03/2024
Good site, good choice, the package is well prepared for transport. I recommend it.
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Response from CHIBI AKIHABARA
Hello,Thank you for your positive review and recommendation! Have a nice day & see you soon on Chibi Akihabara!
C
Carine
Rating: 5 out of 5
following a purchase from 27/02/2024
Very fast delivery (48H) as soon as the item is available! Well packed parcel, item conforms to the pre-order.
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Response from CHIBI AKIHABARA
Hello,Thank you for your trust and your positive feedback. :D Have a nice day & see you soon on Chibi Akihabara!
L
Lau J.
Rating: 5 out of 5
following a purchase from 07/03/2024
I received my order very quickly, one day before the expected date, against signature. The figurine is well protected and in perfect condition. This is my first order on the site but I had already bought one of their figurines at Japan Expo, they are very professional, I recommend them.
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Response from CHIBI AKIHABARA
Hello,Thank you for your order and for your positive feedback. :DNWe are pleased that your order arrived quickly and in perfect condition. The protection of our products is a priority for us. Thank you for your recommendation and your confidence. Have a nice day & see you soon on Chibi Akihabara!
O
Oda V.
Rating: 5 out of 5
following a purchase from 09/03/2024
100% Recommends.reliable website, original, high quality products at a great price. Fast home delivery, I recommend it 100%.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your positive experience and for your recommendation :DPassz une bonne journée & à bientôt sur Chibi Akihabara!
G
Guer
Rating: 5 out of 5
following a purchase from 07/03/2024
EXCELLENT 100% RECOMMEND. Reliable website, original, high quality products at a great price. Fast home delivery, 100% recommend.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience and for your recommendation :DPassz une bonne journée & à bientôt sur Chibi Akihabara!
R
Romain L.
Rating: 5 out of 5
following a purchase from 05/03/2024
This is the first time I've ordered from this site and frankly I'm not disappointed, the prices are reasonable but the best thing is to buy 2 figurines if you want to take advantage of free delivery. Otherwise I highly recommend
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Response from CHIBI AKIHABARA
Hello, Thank you for your review & recommendation! :D We're delighted that your first shopping experience on our site lived up to your expectations.Have a nice day & see you soon on Chibi Akihabara!
C
Christopher
Rating: 5 out of 5
following a purchase from 06/03/2024
Customer service is always there! Fast delivery ^^
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback about our customer service and we are delighted to hear that it lived up to your expectations! :DNThank you for your confidence and we hope to satisfy you even more with your next purchases. Have a nice day & see you soon on Chibi Akihabara!
C
Client
Rating: 5 out of 5
following a purchase from 05/03/2024
Perfect, fast delivery and arrived in perfect condition
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Response from CHIBI AKIHABARA
Hello,We are pleased that your order was shipped quickly and arrived in perfect condition. Have a nice day & see you soon :D
T
TC
Rating: 5 out of 5
following a purchase from 27/02/2024
The products were received as soon as possible and the staff are very helpful and pleasant on the phone. Thank you very much!
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Response from CHIBI AKIHABARA
Hello,We are delighted that you received your products quickly, and thank you for your compliments on the availability and friendliness of our staff. We appreciate your positive feedback and remain at your disposal for any future requests. Thank you for being part of our community, and see you soon! ^^
P
Philippe D.
Rating: 1 out of 5
following a purchase from 28/02/2024
16 months of waiting (which I can understand) to receive a figurine on an 11 cm black base!!! which didn't appear on either the site photo or the description. However, Chibi Akihabara offered me to send it back and get my money back... but after 16 months of waiting...
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Response from CHIBI AKIHABARA
Dear customer,We have read your review on Trustpilot and understand your disappointment at receiving the figurine with an 11-centimeter black base, which was not specified in the supplier's product sheet. We sincerely apologize that this has led to your frustration after a 16-month wait.We would like to assure you that we do our utmost to provide a satisfactory purchasing experience for our customers, and we regret that this situation has tarnished your perception of our service. We understand the importance of details such as product size, and apologize for any confusion this may have caused.It is important to note that visual information and product details are provided to us by our suppliers, (whose information originally comes from the manufacturer) during the process of publishing on our site. Unfortunately, we do not have full control over these aspects prior to product release, as we are not the manufacturers. We have carried out extensive checks on other competing sites and found that the information and photos shared are the same as those we have, but we understand that this does not resolve your disappointment. To remedy the situation, and since we are not satisfied with this product, the best option is to return the figurine within 14 days of receipt of the package, in its original packaging and ensuring that it is well protected. Once we have received the return, we will proceed with a refund or any other solution you deem appropriate. As specified in our e-mail, we are determined to resolve this situation in order to restore your confidence in our service. Customer satisfaction remains our top priority, and we thank you for your understanding. Should you have any further questions or concerns, please do not hesitate to contact us.
M
Martial D.
Rating: 5 out of 5
following a purchase from 05/03/2024
Perfect delivery even if delivered to your home instead of the chosen parcel relay.
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Response from CHIBI AKIHABARA
Hello,We're sorry for any inconvenience caused by the change in delivery address, but we're delighted that your parcel arrived in perfect condition despite this. We'll take note of this and investigate what happened so that this hassle doesn't happen again. We take note of this and will investigate what happened so that this problem does not recur in the future.Bonne journée & à bientôt sur Chibi Akihabara :D
E
Eranoc
Rating: 5 out of 5
following a purchase from 01/03/2024
Delivered on time for a birthday party. Thanks to you, the item is top notch.
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Response from CHIBI AKIHABARA
Hello,We are delighted to have been able to contribute to a successful birthday. Thank you for your review, and we're glad the article met your expectations.Have a nice day & see you soon! :D
G
Gregoire P.
Rating: 5 out of 5
following a purchase from 05/03/2024
Fast service, good quality figurines, affordable prices
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Response from CHIBI AKIHABARA
Hello,Thank you for your compliments on our fast service, the quality of our figurines, and our affordable prices. Have a nice day & see you soon on Chibi Akihabara! :D
D
Delphine M.
Rating: 5 out of 5
following a purchase from 04/03/2024
Although there was a delay with the pre-orders, the figurines arrived in very good condition and are magnificent. I'm super happy and the little surprise gifts (Christmas time) are adorable?
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DNWe are delighted that the figurines arrived in very good condition and that you like them. ^^Happy day & see you soon!
M
Marie-C
Rating: 4 out of 5
following a purchase from 28/02/2024
nickel as usual my pre-ordered figurine arrived safely.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :D Wishing you a pleasant day.
A
Anthony F.
Rating: 5 out of 5
following a purchase from 28/02/2024
Great experience. Parcel always well protected.
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! We appreciate your positive feedback about your experience and the protection of your parcels.Good day to you & see you soon!
A
Anthony
Rating: 5 out of 5
following a purchase from 27/02/2024
Impec as usual.
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty & your opinion! :DBay to you & see you soon!
P
Paget
Rating: 4 out of 5
following a purchase from 27/02/2024
Pre-order purchase, item available two and a half months after order...a bit long for a Christmas present. Corresponds to the order, delivery by parcel relay.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your pre-order experience. We understand your disappointment about the late availability of the item, especially when it is a Christmas gift. Advertised lead times for pre-orders are set by our suppliers and the manufacturer, but unfortunately they are not always met due to various factors such as transportation, economic issues, or production delays.We are aware that prolonged waiting can be frustrating for our customers, and we sincerely apologize for any inconvenience this may have caused. We would like to assure our customers that we do our utmost to fulfill orders on time. Your understanding is important to us, and we appreciate your patience. Thank you for your confidence, and we hope to have the opportunity to offer you a smoother shopping experience for your next orders.Have a nice day & see you soon!
J
Jasmin V.
Rating: 1 out of 5
following a purchase from 26/02/2024
Ende Februar bekam ich eine Figurenlieferung bestehend aus 6 unterschiedlichen Prize Figuren. Beim Auspacken stellte ich bei 2 Figuren einen Defekt fest. Eine abgebrochene Hand und ein abgebrochenes Accessoire.Also eröffnete ich am 22.02. ein Ticket, schilderte dies und machte vom Schaden jeweils ein Bild. Binnen von wenigen Minuten hatte ich eine Nachricht, ich möchte doch vom Schaden + Karton (von jeder Seite) ein Bild nachreichen. Sofort gemacht und abgesendet.Dann keine Antwort mehr. Am 24. Dann einmal nachgefragt, wie der Status ist.Keine Antwort bis zum 26.Die Antwort bestand dann quasi aus der Nachricht "jemand kümmert sich drum".Am Mittag vom 28. immer noch keine Antwort. Also mal etwas direkter und nachdrücklicher nachgefragt. Antwort bekommen mit "man kümmert sich darum "Am 29. Antwort bekommen, dass man die erste Retoure organisiert hätte (zur Figur mit der abgebrochenen Hand). Man hat auch extra überprüft, ob alles intakt wäre. Ich habe mich bedankt und nachgefragt, was denn mit der anderen Figur ist und ob es da Statusupdates gibt. Keine Antwort bis zum 4.3. Also schon 2 Wochen...Man schrieb, dass man nun auch generell die andere Figur organisiert hat (schickte auch Bilder mit, dass alles heile ist). Aber wo denn da bei meiner was kaputt wäre. Anstelle da im Ticket nochmal meine 11 Bilder und den Eingangstext zu lesen.Ich schickte das Bild vom Defekt also nochmal. Noch am selben Tag schrieb man mir dann, dass man mir nur das intakte Accessoire nun nachsende... Ich fragte gar nicht mehr "warum nicht die ganze Figur"(kann man ohne doch eh nicht verkaufen aber nun ja...). Stattdessen fragte ich "Sie meinen die eine Figur + das Accessoire der anderen?". Und darauf antwortete man mir heute "nein nur das Accessoire". Ich habe da bis jetzt immer sehr gerne bestellt, aber ich habe selten einen so derartig inkompetent, unzuverlässigen und schwer zu erreichenden Support erlebt.Nicht nur steht das alles unter dem selben Ticket, sodass jeder der daran arbeitet alles dazu lesen kann, sondern ich sehr das schon kommen das das einzelne Accessoire hier wieder kaputt ankommt, weil man es einzeln verschickt. Ich habe das noch nicht erlebt, dass eine simple Retoure/Ersatzlieferung so anstrengend in der Korrespondenz und Abwicklung ist. Nach 2 Wochen habe ich nichts. Ich fühle mich nur noch verarscht und als langjähriger Kunde nicht wertgeschätzt. Die noch offene Pre Order wird da meine letzte Bestellung sein.
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Response from CHIBI AKIHABARA
Hello,We sincerely apologize for the inconvenience you experienced with your order. We understand your frustration and are sorry that your experience did not live up to your expectations. We greatly appreciate your loyalty as a long-time customer, and deeply regret the difficulties you encountered during the replacement process.We recognize that we were unable to see what the problem really was, the interlocking parts seen in the photos created confusion and delayed the replacement process, we sincerely apologize for any misunderstanding that may have occurred.We take these concerns very seriously, and are actively working to improve our internal processes to avoid such situations in the future. Your feedback is extremely valuable to us, and we assure you that we are implementing corrective measures to ensure better communication and quicker resolution of any issues.Regarding the management of the replacement of your figurines, our department has taken the necessary steps. Once again, we sincerely apologize for any inconvenience this may have caused. We appreciate your understanding and patience during this time. If you have any further questions or concerns, please do not hesitate to contact us directly so that we can quickly resolve any outstanding issues.Thank you for giving us the opportunity to rectify this situation, and we look forward to providing you with a positive customer experience in the future.Sincerely.
I
Ines
Rating: 4 out of 5
following a purchase from 28/02/2024
You always answered my questions, even if I was a bit insistent...
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
M
Mme M.
Rating: 5 out of 5
following a purchase from 27/02/2024
Compliant product with very careful packaging.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
S
Solenn
Rating: 5 out of 5
following a purchase from 28/02/2024
Superb figurines, fast and well-protected shipment, everything perfect!
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
W
William W.
Rating: 5 out of 5
following a purchase from 28/02/2024
The figurine is just magnificent
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!
D
Danh N.
Rating: 5 out of 5
following a purchase from 27/02/2024
Well-packaged parcel, product as pictured
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
H
HugoAndCars
Rating: 5 out of 5
following a purchase from 28/02/2024
Chibi's reputation is well established, everything is perfect as usual! ??
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience and for your loyalty! Have a nice day & see you soon ^^
C
Client
Rating: 5 out of 5
following a purchase from 28/02/2024
Very good service that responds fairly quickly and the shipment is fast and very well packaged.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DBon day & see you soon on our site!
D
David T.
Rating: 4 out of 5
following a purchase from 27/02/2024
Delivery: goodProduct: correct
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
D
Demosys
Rating: 5 out of 5
following a purchase from 28/02/2024
Perfect figurine received 3 months early
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
A
Alexdu84
Rating: 5 out of 5
following a purchase from 28/02/2024
Order received and complies with the pre-ordered product, the staff answers our questions and the packages are very well protected.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
M
Mikaël D.
Rating: 4 out of 5
following a purchase from 27/02/2024
Very quick response to an email I sent. The delivery was to my home but I was not there, the product was returned the next day to a nearby relay point at my request. Very satisfied.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :D Wishing you a pleasant day.
J
Juju B.
Rating: 5 out of 5
following a purchase from 27/02/2024
Impeccable figurines, very well packaged. I recommend this very safe site.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
A
Arnaud
Rating: 5 out of 5
following a purchase from 27/02/2024
I am always satisfied with my orders from you. The care you take with the package and then the super fast shipping as soon as you receive the merchandise. Thank you to your teams for the work you do.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your orders! Thank you for your opinion & your loyalty! :DBon day & see you soon on Chibi Akihabara!
D
Delorme R.
Rating: 5 out of 5
following a purchase from 27/02/2024
Fast and accurate delivery ????
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
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