The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
I pre-ordered 2 figurines from them in November 2022. Receipt by the suppliers took longer than initially expected, but that's a hiccup that happens when you pre-order! During the wait, I contacted the team twice and they got back to me very quickly. As soon as my order was prepared, the delivery time was exactly as advertised (2 days). Parcel well prepared and well received!
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing a constructive & detailed review of your order on our site, but also your experience with customer service! :DV Wishing you a pleasant day & see you soon at Chibi! :)
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Cindy G.
Rating: 5 out of 5
following a purchase from 22/02/2023
I recommend Chibi Akihabara 100%. I made a pre-order in November and despite the delay in arriving at the depot I always got very quick responses to all my requests. This was the 1st time I'd ordered a figurine as a gift, and they were really able to reassure me about my order. Yesterday I picked up my order, the figurine is magnificent, it really made someone happy. The packaging was top-notch, and if I have to order again, I'll definitely use this site.
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Response from CHIBI AKIHABARA
Hello,Thank you for your constructive review & recommendation! We are delighted to hear that you are satisfied with your first order with us! :DBonjour & à bientôt sur notre site !
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Lionel A.
Rating: 1 out of 5
following a purchase from 02/02/2023
1 Item was unavailable: but as payment was made = choice between another item or a voucher (valid only for 1 year, which was not specified when the choice was made): I don't like this practice because I don't necessarily want or need to buy again. No refund possible even though the item was marked available at the time of ordering!
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Response from CHIBI AKIHABARA
Hello,We are sorry that this experience did not correspond to your expectations.after taking note of your case, the concerned service proposed you several options concerning the article which was not available any more, following which, you chose to take the credit note.if these options did not suit you, it was enough for you to answer us and to announce it. We are very attentive to our customers' needs, and we want them to be satisfied. That's why a request for a refund would have been possible, but you didn't come forward after our last e-mail on February 2.
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Janine A.
Rating: 5 out of 5
following a purchase from 21/02/2023
Article as advertised . Delivery time respected. Tout est OK
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Response from CHIBI AKIHABARA
Hello,Thank you for your review :DBon a good day & see you soon on our site!
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Anaïs E.
Rating: 5 out of 5
following a purchase from 20/02/2023
Fast and efficient
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a comment! See you soon on our site! Have a nice day.
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Romain
Rating: 5 out of 5
following a purchase from 10/02/2023
Very fast and efficient delivery
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon at Chibi! Have a nice day.
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Minah
Rating: 5 out of 5
following a purchase from 06/02/2023
Super figurine several purchases made at chibi akihabara and never disappointed
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and your feedback! :DPay you an excellent day & see you soon on our site!
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Brian A.
Rating: 5 out of 5
following a purchase from 19/02/2023
A very reliable site! I recommend it to all collectors! You're top notch!
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon at Chibi!
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Cédric W.
Rating: 4 out of 5
following a purchase from 11/02/2023
figurine box a little damaged despite a little protection in the coli box. too bad
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Response from CHIBI AKIHABARA
Hello,Thank you for your opinion! :)It can happen that even with the protections, the boxes of figurines can undergo small shocks during transport. Wishing you a good day.
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Alexis B.
Rating: 5 out of 5
following a purchase from 06/02/2023
Fast and careful delivery.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a comment! See you soon on Chibi! Wishing you a good day.
J
Jo
Rating: 5 out of 5
following a purchase from 05/02/2023
Super happy with my purchase, correct image and good quality figures.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a comment! See you soon on our site! Have a nice day.
S
Slakse
Rating: 5 out of 5
following a purchase from 15/02/2023
Excellent products, fair prices, top customer service, on-time delivery: nothing to complain about!
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience regarding your order & customer service! :DBon a good day & see you soon on our site!
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Julien P.
Rating: 5 out of 5
following a purchase from 06/02/2023
Perfect. Fast delivery. Great communication.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
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Amel
Rating: 5 out of 5
following a purchase from 26/01/2023
I discovered this site a short time ago and frankly had a great experience! Very well packaged and sent. The figurines are impeccable.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon at Chibi! ^^
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Jim C.
Rating: 5 out of 5
following a purchase from 12/01/2023
I ordered 2 times, 1 package with 2 figurines and 1 lottery, both times it was shipped very quickly and with remarkable care in the boxes, no damage. The prices are honest, and with a wide range of items, the site is frankly perfect.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation! We are delighted to hear that you are satisfied with your purchases! :DV Wishing you a pleasant day & see you soon on our site!
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Chrisiak
Rating: 5 out of 5
following a purchase from 17/02/2023
Perfect order, products packaged with care. Thank you very much
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Response from CHIBI AKIHABARA
Hello,Thank you for your comment! Have a nice day & see you soon!
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Amelie
Rating: 5 out of 5
following a purchase from 12/02/2023
Fast shipping. Products well packed. As requested.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your order experience! Have a nice day.
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Eva P.
Rating: 5 out of 5
following a purchase from 10/02/2023
Delivery time respected and correct. The figurines are top quality and really beautiful! Nothing to say about the quality/price ratio. What's more, they're very well packaged.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your comment! :DBonjour & à bientôt sur notre site !
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Esteban L.
Rating: 5 out of 5
following a purchase from 08/02/2023
Fast, safe and well-protected shipping
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
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Andrieux
Rating: 5 out of 5
following a purchase from 02/02/2023
fast shipping in less than 48 hours on products in stock, well packaged, points given on your order which allows you to have a small discount on the next, I placed 2 orders with them on items in stock.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your orders from us! Thank you for your feedback! Have a nice day.
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Maxime M.
Rating: 5 out of 5
following a purchase from 08/02/2023
clean send fast and well protected!
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
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Nadege P.
Rating: 5 out of 5
following a purchase from 01/02/2023
Efficient, the product is sent quickly. Easy to collect thanks to relay point. Well packaged. Complete and superbly made figurine.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBalive day & see you soon at Chibi!
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Arthur
Rating: 5 out of 5
following a purchase from 09/02/2023
The service is always impeccable. I've been ordering from them for 1 year now and I'm still not disappointed ^^ A great team!
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and for posting a review! Have a great day & see you soon!
M
Marie-sarah N.
Rating: 5 out of 5
following a purchase from 09/02/2023
Thank you for the speed and efficiency
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Response from CHIBI AKIHABARA
Hello,Thank you for your comment! See you soon on our site! Have a nice day.
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Vorn
Rating: 5 out of 5
following a purchase from 08/02/2023
Fast delivery, careful shipping, quality products.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
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Nicolas
Rating: 5 out of 5
following a purchase from 30/01/2023
The site is very clear, the order went through without a hitch and arrived in perfect condition. This is the second order I've placed via the site and I've had no problems.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your orders from us! Thank you for your feedback! Have a nice day.
T
Tomy
Rating: 5 out of 5
following a purchase from 07/02/2023
Very good figure, I love it, great quality.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a comment! See you soon on our site! Have a nice day.
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Fabrice
Rating: 5 out of 5
following a purchase from 06/02/2023
Fast delivery in excellent condition.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a comment! See you soon on our site! Have a nice day.
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Céline C.
Rating: 5 out of 5
following a purchase from 03/02/2023
Very fast and well-protected shipment!
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
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Céline
Rating: 5 out of 5
following a purchase from 01/02/2023
Fast and efficient order. Product as advertised on the website.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
D
Don
Rating: 5 out of 5
following a purchase from 05/02/2023
Top-notch customer service. I made a mistake in my order by ordering 2 figurines too many but after sending them a message they kindly modified my order and removed these figurines from the order. At Chibi, buyer satisfaction is their top priority!
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your feedback regarding your order, and your experience with our customer service! :D We do our best to help you as much as possible, and please do not hesitate to contact us, as you did, when you encounter a problem. We wish you a pleasant day and hope to see you soon on our site.
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Paul H.
Rating: 5 out of 5
following a purchase from 02/02/2023
Very quick delivery with correct packaging! Good quality product
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! Have a nice day.
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Laulie
Rating: 4 out of 5
following a purchase from 03/02/2023
Very good! Waited a little long but the packaging was appropriate and the products perfect. Very happy with my purchases and the figurine offered! (December promotion)
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DNWe were waiting to receive the figurines you had pre-ordered before sending you your order in full. If the wait becomes too long for you, don't hesitate to contact customer service, because if your order includes products in stock and on pre-order, we can offer to split the order into two shipments. Wishing you a pleasant day.
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Marine L.
Rating: 5 out of 5
following a purchase from 28/01/2023
Perfect experience...top service
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
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FETTAH
Rating: 5 out of 5
following a purchase from 05/02/2023
Top meilleur cite de france
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback & support! See you soon on our site! Have a nice day.
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Lucas J.
Rating: 5 out of 5
following a purchase from 03/02/2023
Everything was good - the quality of the product and the delivery.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! Have a nice day.
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Fawaz
Rating: 5 out of 5
following a purchase from 29/01/2023
All the positive points I retained after ordering a figurine: speed of receipt of the product, tracking of the parcel, conformity of the product and the excellent condition of the parcel mean that I can highly recommend it.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and for sharing your experience regarding your order on our site! We are delighted to know that you are satisfied! :DV Wishing you a pleasant day & see you soon at Chibi!
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Mayerline L.
Rating: 5 out of 5
following a purchase from 30/01/2023
I've ordered here many times, and the parcels always arrive quickly and in good condition.
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and your feedback on your order! Have a nice day.
J
Julien L.
Rating: 4 out of 5
following a purchase from 25/01/2023
Fast delivery, package in good condition.
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Response from CHIBI AKIHABARA
Hello,Thank you for leaving a review! Please let us know what we can improve to get 5 stars :DV Wishing you a pleasant day.
M
Maud
Rating: 5 out of 5
following a purchase from 21/01/2023
A very good description of the products, which are of high quality, an easy-to-use site, and really fast shipping.
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Response from CHIBI AKIHABARA
Hello,Thank you for your review & for sharing your experience about our site :DVHappy day & see you soon!
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