The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
Fast shipping and package received 3 days later despite the post office. No complaints.
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Response from CHIBI AKIHABARA
HelloThank you very much
S
Sandrine
Rating: 5 out of 5
following a purchase from 23/10/2022
Exactly what I wanted. Exactly as described.
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Response from CHIBI AKIHABARA
HelloThank you
M
Matthias R.
Rating: 5 out of 5
following a purchase from 15/09/2022
Fast delivery, top products. Very happy as usual thank you :)
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Response from CHIBI AKIHABARA
HelloThank you, we are delighted that you are happy with your experience :D
F
Florent L.
Rating: 5 out of 5
following a purchase from 18/10/2022
I received every order I placed within 48 hours. All the figures are packaged and sent with care. Special mention to the kitkat mini offered with each order. I now buy my figurines exclusively from this site.
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Response from CHIBI AKIHABARA
HelloThank you for your positive feedback and see you soon on our store :D
A
Antoine P.
Rating: 5 out of 5
following a purchase from 07/10/2022
Fast delivery, well protected! Perfect
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Response from CHIBI AKIHABARA
HelloThank you for this perfect comment ;)
L
Luna P.
Rating: 5 out of 5
following a purchase from 06/10/2022
A 2nd purchase that went very well. Delivery as fast as ever and the figurine is of high quality. I recommend this site.
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Response from CHIBI AKIHABARA
HelloThank you for your order and your recommendation.
S
Sebby K.
Rating: 5 out of 5
following a purchase from 06/10/2022
This is my second order, and it's the second time that everything has gone very well. I was delivered quickly. When things go well, you have to say so.
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Response from CHIBI AKIHABARA
HelloThank you very much for your opinion
J
Jocelyn B.
Rating: 1 out of 5
following a purchase from 17/10/2022
I still haven't received my parcel from DPD because I'm not at home and no one is coming.
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Response from CHIBI AKIHABARA
HelloWe are sorry for this inconvenience. Unfortunately, we are not responsible for the delivery people who are dependent on their company. We use their service, but we have no control over their actions. On the other hand, their behavior penalizes us, since we only receive a red star. However, if the situation is still not resolved, I invite you to contact customer service, indicating the reference number of your order and the problem encountered. Sincerely
P
Pierre N.
Rating: 1 out of 5
following a purchase from 12/10/2022
Figurine broken and still no customer return on my request!
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Response from CHIBI AKIHABARA
HelloYou opened a ticket on 19/10/2022 at 16h33. I have in front of me my colleague's reply sent on 20/10/2022 at 14h50 asking you various questions and indicating: wait for a reply from you. However, following this ticket number 9003, I have no reply from you in the history. Have you replied to my colleague via the e-mail address or by contacting her via the telephone number indicated on Truspilot? If not, please contact customer service and reply to the ticket.
G
Geoffrey M.
Rating: 5 out of 5
following a purchase from 18/10/2022
Arrived in good condition, nothing to complain about
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Response from CHIBI AKIHABARA
HelloThank you
C
Customer
Rating: 5 out of 5
following a purchase from 18/10/2022
No problem, I was notified of a pre-order delivery and everything arrived in order.
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Response from CHIBI AKIHABARA
HelloThank you very much!
5
5 ?.
Rating: 5 out of 5
following a purchase from 06/10/2022
The order was shipped quickly, as was the delivery. If I have to buy new figurines, I'll go to this site without hesitation! Thank you very much!
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Response from CHIBI AKIHABARA
HelloThank you for your confidence :D
L
Laurent P.
Rating: 5 out of 5
following a purchase from 12/10/2022
Perfect parcel and fast delivery
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Response from CHIBI AKIHABARA
HelloThank you
M
Michel D.
Rating: 5 out of 5
following a purchase from 12/10/2022
Very good, very fast.I recommend it to everyone.Thank you.KissesMichel Dupont
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Response from CHIBI AKIHABARA
Hello Mr DupontThank you very much for your recommendation and your order :D
F
Florian L.
Rating: 5 out of 5
following a purchase from 08/10/2022
Serious site, several orders placed without a hitch, fast deliveries (about 48 hours), well-packaged and protected parcels, plus little treats as gifts, I recommend.
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Response from CHIBI AKIHABARA
HelloThank you for your positive and starred review and your recommendation.
T
Théau B.
Rating: 5 out of 5
following a purchase from 03/10/2022
Perfect service, order received as soon as possible, I recommend
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Response from CHIBI AKIHABARA
Hello and thank you
A
Antoine S.
Rating: 5 out of 5
following a purchase from 03/10/2022
Customer service is attentive and responsive.
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Response from CHIBI AKIHABARA
HelloThank you very much, I'll be sure to pass on your message to our customer service department :D
X
Xyders R.
Rating: 5 out of 5
following a purchase from 31/07/2022
Order arrived safely and in perfect condition
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Response from CHIBI AKIHABARA
Hello I invite you to contact customer service directly and give your reference. Please note that a tracking number is not sent when you place a pre-order. It is sent when the order is shipped. You receive all explanatory e-mails and can view the status of your order in your customer area. If your order is marked: pre-order (in yellow), it's quite normal that you don't have the tracking yet, as the figurine hasn't yet arrived at our premises and the package hasn't yet been prepared. Sincerely
S
Stéphane
Rating: 5 out of 5
following a purchase from 07/10/2022
The figurine was received quickly and well protected, and the treats were much appreciated.
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Response from CHIBI AKIHABARA
HelloSatisfied
J
Jean M.
Rating: 5 out of 5
following a purchase from 07/10/2022
fast delivery, neat parcel, little sweets in the parcel to make you happy
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Response from CHIBI AKIHABARA
HelloThank you for your order!
O
Olivia S.
Rating: 5 out of 5
following a purchase from 07/10/2022
Very fast delivery. Well packaged with a little surprise inside! Perfect!??
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Response from CHIBI AKIHABARA
HelloThank you very much!
K
Kaidoh
Rating: 5 out of 5
following a purchase from 22/09/2022
Perfect! I was even delivered before I was charged :)
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Response from CHIBI AKIHABARA
HelloThank you for your review
C
Cecilia
Rating: 5 out of 5
following a purchase from 27/09/2022
Received quickly well packaged niquel figurine
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Response from CHIBI AKIHABARA
HelloThank you
Y
Yoann M.
Rating: 5 out of 5
following a purchase from 24/09/2022
Ordered and delivered very quickly .
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Response from CHIBI AKIHABARA
HelloThank you
M
Marina D.
Rating: 5 out of 5
following a purchase from 06/10/2022
Always impeccable, never any problems, always quality, fast delivery! I'm very happy with them.
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Response from CHIBI AKIHABARA
HelloWe are delighted :D
J
Jordan
Rating: 5 out of 5
following a purchase from 03/10/2022
Fast and efficient delivery never had a problem
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Response from CHIBI AKIHABARA
HelloThank you
C
Cazau
Rating: 5 out of 5
following a purchase from 25/09/2022
Excellent as always, top service and products! Very careful and fast shipping. A safe bet.
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Response from CHIBI AKIHABARA
HelloThank you very much for your feedback
H
Helene T.
Rating: 4 out of 5
following a purchase from 10/10/2022
generally good reception :) well protected shipment
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Response from CHIBI AKIHABARA
HelloThank you
M
Mathys D.
Rating: 5 out of 5
following a purchase from 03/10/2022
Nice site, easy to use, lots of products, lotteries and lots of other things, and pretty fast delivery!
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Response from CHIBI AKIHABARA
Hello, thank you for your positive review
M
Matthieu H.
Rating: 5 out of 5
following a purchase from 24/09/2022
Fast, efficient service, even for a Saturday order. The tracking was clear. I picked it up in good condition with no problem at the post office. The quality is impeccable.
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Response from CHIBI AKIHABARA
HelloThank you very much
L
Laura D.
Rating: 5 out of 5
following a purchase from 04/10/2022
Very good service, fast and reliableCustomer service is attentive and available in case of problems
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Response from CHIBI AKIHABARA
HelloThank you very much for this positive comment
J
Jérémie D.
Rating: 4 out of 5
following a purchase from 28/09/2022
My latest purchase went super well, as it has for years when I order from this site, shipping is fast and careful and the choice of items is very large. However, my latest purchase (SPM figurine of Hatsune Miku: Ghost) arrived with a factory defect: only a quarter of the neck was glued normally, causing the head to tilt and risk breaking when the strands were fitted. In this case, I applied a dot of glue to fix the problem, but I'm withdrawing one star because I couldn't find any customer service to allow an exchange in the event of a problem with the product (the Sega Prize service is Japanese).
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Response from CHIBI AKIHABARA
HelloWe are very sorry for this inconvenience. I would like to thank you, however, for not cutting us off several stars and I fully understand your decision, which is an honest one :) We hope your next experience will be more positive :D
D
David F.
Rating: 5 out of 5
following a purchase from 27/09/2022
Excellent service, 5 stars.
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Response from CHIBI AKIHABARA
HelloThank you very much, may the strength of the pillar be with you ;)
Z
Zélie C.
Rating: 5 out of 5
following a purchase from 29/09/2022
Fast delivery! A little extra kdo
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Response from CHIBI AKIHABARA
HelloThank you
G
Guillaume
Rating: 5 out of 5
following a purchase from 23/09/2022
Super efficient
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Response from CHIBI AKIHABARA
HelloThank you
R
Rtbk
Rating: 4 out of 5
following a purchase from 09/09/2022
A very good site, secure, item arrives in perfect condition but very long waiting time.
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Response from CHIBI AKIHABARA
HelloWe are sorry, unfortunately we are dependent on suppliers and their delay penalizes us, proof is with one star less.
R
Romain
Rating: 5 out of 5
following a purchase from 27/09/2022
Superb figurine. Fast shipping. Professionalism. Very satisfied with my purchase. Highly recommend.
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Response from CHIBI AKIHABARA
HelloWe are delighted, thank you for your order.
I
Isa
Rating: 5 out of 5
following a purchase from 28/09/2022
Birthday gift, not yet offered, but very nice
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Response from CHIBI AKIHABARA
HelloThank you
S
Stella J.
Rating: 5 out of 5
following a purchase from 23/09/2022
The parcel arrived safely and in very good condition. I've ordered from them several times now and have nothing to complain about!
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Response from CHIBI AKIHABARA
HelloThank you for your order and your opinion.
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