Customer reviews of CHIBI AKIHABARA

Thank you very much for taking the time to share your feedback! We are glad that your order was received well, but we are sorry to hear that one of the figurines arrived broken. Please feel free to contact us directly for any assistance, we will be happy to help.

We sincerely thank you for your positive feedback regarding your order at Chibi Akihabara. We are delighted that you appreciated the packaging of your package and the responsiveness of our team. Rest assured that we are doing our best to manage pre-orders and we appreciate your understanding regarding any potential delays from suppliers.

Hello,

We are sorry to read your review, but after a complete verification of your file, several points need to be clarified.

Our customer service first responded to you on 16/12, via your customer service ticket, asking for photos of the concerned products in order to analyze the situation and, if necessary, intervene with our supplier.
Following the creation of your review, we contacted you again by email on 22/12.
To date, we have not received any feedback or photos from you.

Without these elements, it is unfortunately impossible for us to confirm an anomaly or to initiate a return or supplier claim procedure.

We remind you that:

* We only sell strictly new products, from official suppliers.
* We never open the boxes before shipping: the items are sent in the exact condition in which we receive them.

Having received no proof or response from you despite several follow-ups, no resolution is unfortunately possible at this stage.

We regret that the situation could not be clarified in time, but we cannot be held responsible in the absence of feedback from you.

Best regards

Hello,

We have taken note of your review, but we have not received any report from you through our official channels before this publication, which makes the situation difficult to address. We would like to remind you that we only sell new products, supplied by official distributors.

If the product you received actually had a problem, we invite you to send us photos attesting to the condition of the figurine so that we can inquire with the supplier and resolve the issue. Without this information, we unfortunately will not be able to act on your report.

Have a good day,
Best regards.

Hello Melvyn,

Thank you very much for your review and your rating of 4/5! We are happy to hear that our customer service met your expectations. We take note of your comment regarding the delay and will do our best to optimize this point in the future. Your satisfaction is our priority!

See you soon at CHIBI AKIHABARA!

Thank you very much for your positive feedback and for your trust. We are delighted that the figurine arrived well and in good condition! Regarding the delay, your order was well prepared and handed over to the carrier quickly the day after your order. However, with August 15th (a public holiday) and the weekend, this automatically pushed the delivery to the following week. In the end, it remains within the usual timeframe of 2 to 4 working days depending on the locations.

Thank you again for your feedback, we hope to see you soon on our site.

We thank you for your feedback and are sorry to learn that your experience did not meet your expectations this time. We understand the importance of clear communication and will make sure to improve this aspect in the future. Regarding the cards in English, we will ensure to better inform our customers about the contents of the gifts. We hope you will give us another chance to satisfy you with your next order.

We completely understand your frustration regarding the delay of your order, and we are sincerely sorry.

However, this delay was related to our supplier, who also experienced significant delays in delivering the product. On our side, we shipped your order as soon as it arrived at our premises.

And finally, the figurine was indeed delivered, right? It's not perfect, we know, but we always do our best to fulfill every order, even when delays extend independently of our will.

Thank you for your patience, and we still hope that you like the product once it's in your hands!

Thank you for your feedback and your rating of 4/5. We are happy that your order met your expectations. We also take into account your comment regarding the condition of the figurine's box and will do our best to improve this aspect in the future. Please feel free to reach out to us for any other questions or needs.

Hello Gaetan,

We sincerely thank you for your feedback and for the rating given to our service. We are delighted to learn that our team was able to assist you effectively despite the supplier issue. Your satisfaction is our priority, and we are happy that the solution found was suitable for you. Thank you again for your trust, and we look forward to welcoming you back to CHIBI AKIHABARA!

Best regards,
The CHIBI AKIHABARA team

Thank you very much for your feedback and for your constructive comments. We are delighted that the figurine arrived quickly and in good condition. We are sorry to hear that there is a small imperfection on the ear. Your feedback is valuable and will help us improve our products and services. Please do not hesitate to contact us if you need assistance.

We sincerely thank you for your positive feedback on our CHIBI AKIHABARA site. We are delighted to hear that you enjoyed our selection of figurines as well as the speed and quality of our delivery service. Your satisfaction is our priority, and your feedback encourages us to continue providing you with the best. Please feel free to reach out to us for your future purchases!

Thank you very much for your review and your note! We are delighted to hear that you are satisfied with your figurine and that your order is in order. We take good note of your remark concerning the pre-order lead times and will do our best to improve this point. We value your feedback.

See you soon at Chibi Akihabara!

Thank you for your comment, Marine! We're sorry for the delay in your receipt, we do our best to ensure that our customers receive their products on time. We hope you enjoy your figurine anyway! Thank you for your confidence and see you soon on CHIBI AKIHABARA!

Thank you for your feedback Lionel, we are delighted to hear that you appreciated the speed and quality of our shipment. We will continue to do our best to satisfy our customers. See you soon on our site!

Thank you very much for your positive feedback on our CHIBI AKIHABARA website, we are delighted that your parcel was delivered to you quickly and without any problems. We will do our best to continue to provide you with quality service. Please do not hesitate to contact us should you require any further assistance or advice.

Thank you for your review, Nathan. We're glad you enjoyed our site, despite the shipping costs. We do our best to keep costs reasonable while providing quality service to our customers. We hope you will continue to enjoy our products and services. We look forward to seeing you on CHIBI AKIHABARA!

Thank you Marine for your positive feedback! We are delighted that you enjoyed your experience on our site. We look forward to seeing you soon at CHIBI AKIHABARA.

Hello,
First of all, we solved the problem directly with the customer after receiving his comment.
However, prior to this, we had not received any requests via our official after-sales channels (ticket, email or telephone). As we regularly explain, customer service requests must be submitted via these channels to ensure optimal follow-up. Unfortunately, notices are not the right way to contact us for this type of situation. We have therefore taken the necessary measures and replaced the faulty sword.

We remind you that for any question or problem, it is essential to use the following means:
- Tickets on our website in the "Help" tab
- By e-mail from our customer service department
- By telephone

Thank you for your understanding and for helping us solve your problem.
Best regards.

Thank you for your positive feedback on our Chibi Akihabara site. We are delighted to have been able to satisfy you with our delivery service and the quality of our product. We hope to see you soon on our site! Thank you again for your recommendation.

Thank you for your positive review of our CHIBI AKIHABARA website. We are delighted that your order was delivered promptly. We strive to provide quality service to our customers. Thank you again for your trust and continued support. We look forward to seeing you again on our site!

Thank you very much for your positive review of our CHIBI AKIHABARA website! We are delighted that your order arrived on time and in perfect condition despite the slightly damaged box. We will do our best to improve this point in the future. We hope you enjoy your item and please do not hesitate to contact us if you need any assistance. Thanks again for your recommendation!

Thank you for your positive review, Alexandre. We are delighted that your parcel was well protected and that you received all the products you ordered. We hope to see you soon on our site!

Hello,

First of all, we solved the problem directly with the customer after receiving his comment. However, prior to this, we had not received any requests via our official after-sales channels (ticket, email or telephone). As we regularly explain, customer service requests must be submitted via these channels to ensure optimal follow-up. Unfortunately, notifications are not the right way to contact us for this type of situation.

Regarding refunds, regardless of payment method (including PayPal), we will issue refunds when requested. We also offer the possibility of a credit note, but this remains an option and not an obligation.

As for pre-orders, we have no control over release dates and do our best to inform our customers as soon as we receive new information from our suppliers. Delays can sometimes occur due to external factors, but we understand the disappointment this can cause and apologize for any inconvenience.

Yours sincerely

Thank you for your positive feedback! We understand that it's been a long wait, and we'd like to apologize for that. Unfortunately, delays are beyond our control and come from suppliers, and sometimes even from the manufacturer. As soon as we receive your order, we will do our utmost to dispatch it as quickly as possible.
We hope that despite this setback, you remain satisfied with your purchase, and we look forward to seeing you again for a future order.

Thank you for your feedback, we are delighted that you have received your parcel. We are sorry that the appearance did not meet your expectations. Please do not hesitate to contact us if you have any questions or concerns. :)

Thank you for your feedback! We're sorry to hear that the base of your figurine arrived broken, although this does not affect the stability of the product. We always do our best to protect packages, but we're going to redouble our efforts to ensure that your next pre-orders are even better protected.
If you ever need a replacement for the base, please don't hesitate to contact us - we'll do everything we can to help.

Thank you for your feedback! We're sorry to hear that the base of your figurine arrived broken, although this does not affect the stability of the product. We always do our best to protect packages, but we're going to redouble our efforts to ensure that your next pre-orders are even better protected. If you ever need a replacement for the base, please don't hesitate to contact us - we'll do everything we can to help.

Thank you for your positive feedback on our site, Martine. We are delighted that your order was processed and delivered according to your expectations. We do our utmost to satisfy our customers. Please do not hesitate to contact us if you have any further queries. Thank you again for your 4/5 rating!

Thank you very much for your positive feedback on our site, it encourages us to continue to offer a quality service. We're sorry about the error during the first delivery, but we're glad we were able to correct it quickly thanks to your package return. We hope to see you back on our site soon!

Hello,Thank you very much for your review and for your confidence! We are delighted that you are satisfied with the quality of the packaging and our after-sales service. Concerning the delay, you should know that an e-mail is indeed sent when a postponement occurs. Should this e-mail end up in your spam folder, you can also check the date of your pre-orders directly in your customer area at any time... We're delighted to know that you'd recommend us, and we'll do everything we can to make your next experience even better! Have a good day, and see you soon on Chibi Akihabara!

Hello,

Thank you for your positive feedback and recommendation! We are happy that you are satisfied with the condition of the package and our tracking service. 😊

We understand that the delay may have been disappointing. Unfortunately, these delays are often due to unforeseen circumstances linked to our suppliers and manufacturers, over which we have no control. We do our utmost to ensure that your orders arrive in the best possible condition, even with these delays.

We're delighted that you're considering ordering again, and that you're recommending our site to friends and family. We'll do our best to make your next experience even better.

Have a nice day,
Best regards,

Hello,

Unless we are mistaken, the tracking of your parcel indicates that it was delivered to Nice in May. We understand that this can be frustrating and would like to clarify this with you.

We invite you to contact us directly via our ticket system in the "Help" tab on our site so that we can examine your case and provide you with a suitable solution. :)

Thank you for your understanding.

Have a nice day,
Best regards,

Hello,Thank you for your positive feedback on the quality of our products, we are delighted to read that you are satisfied! :)Concerning delivery, it seems that on 31/08, Colissimo was unable to deliver the package and was waiting for a return from you. Unfortunately, these unforeseen events can sometimes occur and are beyond our control. We do our best to ensure that deliveries run smoothly, and we understand your frustration at this setback.We hope this won't prevent you from continuing to order from us, and we remain at your disposal should you have any questions.Have a nice day & see you soon on Chibi Akihabara!

Hello,Thank you for your understanding and loyalty! :DNWe'll make sure the protection is even better for your next orders. Have a nice day & see you soon on Chibi Akihabara!

Hello,Thank you very much for your positive review! We are delighted that our wide selection of licenses and figurine ranges has satisfied you. We strive to offer a variety that will appeal to all figurine fans.Have a nice day & see you soon on Chibi Akihabara!

Hello,Thank you for your feedback! We're happy to hear that you're satisfied with our service. If you have any suggestions or additional comments, please let us know.Have a nice day & see you soon on Chibi Akihabara!