Customer reviews of CHIBI AKIHABARA

I've been shopping on their site for some time now, and I've never had any particular problems. Apart from occasional delays on pre-orders, which isn't surprising in itself given that importing figurines from Japan can take a long time, and the prices of the figurines are higher than those in Japan, which is also normal - importing has a price... and I personally prefer to go through their service than take the risk of importing myself from Japan and having to pay customs at a higher cost than that of my order.

Quality figurine but delivery a little long

After 5 months of waiting without any news (I'm not counting the 3 months of pre-ordering, but after those 3 months, I tried to contact them without success to get any news), the parcel was finally dispatched during my vacations. Having opted for parcel delivery, I had a deadline for collecting it, but I didn't get back in time. After finally managing to contact Chibi Akihabara by e-mail (no answer on the phone and impossible to leave a message), they told me that I could have asked to postpone delivery on receipt of the e-mail announcing shipment, as they could then delay departure from their warehouse. Except that this was not specified in the first e-mail (no link to carry out the action), and that I received the e-mail notifying me of the departure from the warehouse within a minute of the first e-mail (so in practice, it was impossible to request a delay in delivery). They also assured me that they had replied to my first e-mail requesting news, but I had no trace of this (and at the time, I had been watching my spam for quite some time). Maybe I missed it, but Chibi Akihabara didn't provide me with any proof of this reply (it's a bit easy to just say "we had replied"). The next step was independent of Chibi Akihabara, but neither DPD nor the parcel relay (unreachable) could do anything to keep my parcel any longer. The parcel finally went back to Chibi Akihabara, who didn't let me know when it arrived again. I had to send them several emails to get news, even though they had said they would let me know, so I waited another month and a half. After paying shipping costs (understandable, but not very commercial in view of my experience), I finally received my parcel (hurrah!).Incidentally, the figurine is of good quality and conforms to the description. But the quality of service and communication at Chibi Akihabara needs to be reviewed. In my opinion, the main point for improvement is to offer a real possibility to postpone or schedule delivery, especially when we're talking about this kind of package where you don't know the availability date in advance. For example, when you have finally received the pre-ordered product, a delivery date could be predefined on your side, but a warning e-mail could be sent to the customer to give them the opportunity to plan delivery (and without a response within a certain time, the predefined date would be used for delivery). You could also provide a link in your first shipping notification e-mail, so that you can actually postpone delivery if the customer so wishes.

The figurines are great, they always arrive in perfect condition ???? however I have to take 1 star off because the deadlines for pre-orders are never met. I pre-ordered 2 figurines 1 year ago, they were supposed to arrive in July and I received them at the end of October. I had totally forgotten that I had made this purchase? In any case they are magnificent, I'm satisfied.

Very well packaged delivered quickly but lack of communication on the postponement of pre-orders but very fast and friendly customer service.

I pre-ordered two figurines and they arrived in superb condition, well protected and ahead of schedule. I'm very satisfied with my purchases!

Good product, correct price, delivered in good condition, just a little lack of information when deliveries are delayed due to stock problems.

Nickel product, just what I ordered... my son was delighted!

Usually satisfied but this time not at allOrder placed in March. I asked for Colissimo to be sent to a relay point but it was sent by DPD to my home and to the address of the relay point, so they refused the parcel and I had to wait a month to finally get my parcel and then the figurine broke and I had to wait another 3 months to send it back. Now customer service insists on sending the figurine back to me via DPD but I have nothing but problems with them. I want it sent back via Colissimo point relais as I requested when placing the order. Thank you for respecting customer choice. Maybe Colissimo parcels are handled by DPD in Belgium but they are deposited in a "Colissimo" point relay if you send by DPD my point relay does not take parcels sent in "DPD" (by the carrier itself).

Figure pre-ordered 2 years ago, debited the next day. 18 months delay on the release of the figurine due to the manufacturer. No problem. The figurine has now been out for 3 months and still nothing. In one of my many messages to support, I learn today that the supplier still doesn't have the product in stock. And WORSE! My money (we're talking 360 here) has been working for Chibi-Akibahara for 2 years. How many customers are like me? I have now asked for a cancellation and a refund following this news. I'm waiting for them to get back to me.

Everything went well, just the delivery was 1 day late.

No problem with the transaction or delivery, but it would be better to have more information on order tracking because the waiting time for the parcel to be sent is a bit long.

Very good transaction. New and well protected products. In terms of communication, I had asked for support for point relay delivery and I had no answer. I didn't know DPD and had to call their customer service several times, but I got through :)

Very nice product But too much waiting 6 months for the realization

FastThank you for answering my questions.

parcels arrive without delay

I have made a complaint following receipt of a figurine with defects. I was told that the figurine could not be replaced by the same model, even though the website showed that it was in stock. Still no reply. Very disappointed, I'm not starting a collection of damaged figurines...

The delivery was made very soon after the product was released (I ordered in pre-order).the only hitch is that despite relay points near me, the only one offered was several kilometers away.otherwise everything is ok!

Great service and fast! There's just one small thing to improve, and that's taping up the parcel properly, because I found my parcel at the post office, half-open. Someone simply removed the tape to try and see my parcel. Apart from that, everything's fine

I waited a long time for my order but was very satisfied with the replacement and the speed!

I ordered figurines in december, received them in july.very nice figurine, identical to the site but big problem with delivery times.never trust the date indicated on the delivery.

Good products, good quality, wide range of choices, even if a little expensive the promos always please the wallet :D

Compliant, quality product, but the deadlines announced in the pre-order were not met and we had to wait 3 months.

Ordered several times, the products are top quality

Parcel received 2 months after the estimated delivery date (it was a pre-order with several figurines), I would have liked to have been warned to reassure me because one of the figurines was no longer listed on the site. Otherwise, nothing to say, careful shipment, products conform and in good condition, I'm very happy with the figurines!

When the product is available, shipping is fast and efficient. In the case of pre-orders, on the other hand, there was a 3-month delay between the forecast date and the actual date.

More expensive compared to other sites, so I don't give it 5 stars.

Sometimes preco shipments take longer than at other French-speaking sites, but overall it's satisfactory.

This is a criminal shop, who's saying that he delivered the order but never did it. I have to use PayPal refund method to refund the money. Crazy Freak never again! YOU ARE LIERS AND NOTHING ELSE! WAITING FOR DELIVERY YOUR OWN STUFF KNOWING THAT NOBODY IS PICKING UP YOUR NON DELIVERY IS NONSENSE TO WAIT FOR THE REFUND. STOP LIERS JUST STOP IT YOU NEVER DELIVERED IT NEVER! YOU HAVE TO REFUND IT RIGHT NOW! you refuse to refund and PayPal gives me my money back, you are scam and criminals. I never saw that package so it's was never delivered and you waiting for your own stuff to be returned and you ignoring all my messages. I bought the item at ebay and deleted my account at your crap website, never order again from your nonsense.

Product conforms to the description.careful shipment, the product is superbly packaged and protected.

The parcel was well delivered, but I had to pick it up at the Renault garage in Rolampont when I had asked for it at the Arum des fleurs in Nogent.

Beautiful figurine but very long wait for a pre-order

Excessive delay

order received quite quickly only worry no email to announce purchase and delivery date surprise in mailbox no order tracking strange first time I see this since I buy on net or other

no messageI did not receive any message from chibi akihabara to say that my parcel had left. Otherwise no problem

the condition of the figurines was perfect, the only drawbacks were the condition of the boxes, which were a little bent, and the long delivery time.

Arrived quickly and in good condition

Good quality

Parcel received quickly knowing that I live in the dom-tom. Well packed, nothing to complain about, except that normally for the dom items should be sold tax free but this is not the case on the site.

Broken figurine