Customer reviews of CHIBI AKIHABARA

I bought four Demon Slayer miniatures (Tanjiro, Nezuko, Zenitsu and Inosuke) from Furyu at the Made in Asia at the end of the convention on Sunday 05/03, each for 25. Happy to return home with my four boxes, I was shocked to see that my Nezuko and Tanjiro figures were broken and wrapped in bubble wrap. Tanjiro's arm notch was broken in the shoulder, and I had to repair it with strong glue. Nezuko's flames had been glued back into her hand (traces of glue) and not in the right direction, so the figure's structure wasn't stable. So I was really disappointed to end my day with a disappointing purchase. Fortunately, the Zenitsu and Inosuke figurines were in very good condition. But hey, 50 of disappointment, it's very expensive for little 7cm high figurines.P.S. : I glued the figurines back together myself because I bought them on the spot (so not on your site, so no reference number), couldn't post photos to confirm my statements, and having seen the other comment from Baptiste Deroeux's Made in Asia purchase about your marketing professionalism (supposedly, one of your salesmen said you had the lowest prices, when clearly you didn't, you just had the figures I wanted), I had absolutely no expectation of receiving a refund or exchange from you, and you confirm this with your review below.

good product and good communication.4 stars because parcels received 1 week later instead of 48 h announced.

Good service, serious and fast

1 Item was unavailable: but as payment was made = choice between another item or a voucher (valid only for 1 year, which was not specified when the choice was made): I don't like this practice because I don't necessarily want or need to buy again. No refund possible even though the item was marked available at the time of ordering!

figurine box a little damaged despite a little protection in the coli box. too bad

Very good! Waited a little long but the packaging was appropriate and the products perfect. Very happy with my purchases and the figurine offered! (December promotion)

Fast delivery, package in good condition.

I recommend this site, which I find very reliable.order received promptly, even a little before the date indicated.the figurine looks good, although the colors in the photo are not quite a reflection of reality, but it's still beautiful.

I still don't have my parcel

Arrived in good condition and quickly (after 5 days)

A message or notification that there has been a delay might be an idea for improvement.

Easy ordering on the site, delivery time a little long after ordering.

Very nice figurine

broken figurine so far not serious not their fault but the customer service that does not respond (automatic mail) I respond to their request for information but then I receive the automatic mail again he's fucking with me

The delivery was fast! However, the name of the item was written on the box and this unfortunately spoiled my surprise for my girlfriend's Christmas present.

Perfect items. Disappointing place of delivery, not the one requested.

Difficulties because the parcel was not collected and I was not informed. But after a few exchanges, the refund was made.

So nothing to say about shipping, very fast, but some figurines were really very small, very disappointed.

I placed an order and I don't receive the confirmation email. I don't see my order either. I paid 90 euros.

This is the second time I've ordered from you:) the first time I had nothing to say about the delivery times (very fast), the receipt of the parcel and the condition of the figurine packaging, everything was well protected! As for the protection of the figurines, there was a small problem with Yuuki's packaging (the box was a little damaged...) As for the figurine, it's fine... And lastly, I've just placed another order, the only problem is that there's no feedback on the preparation of the parcel...

I ordered 2 figurines, one with the Christmas offer, and when I received them I only received one figurine and not the 2. And it's been 2 weeks since I sent an email to customer services telling me that they're going to check with the carrier and I still have no answer. This is not normal

I haven't received my order. I know it's mostly the delivery company's fault, but the result is that I've paid almost 200 for figurines that may not arrive before Christmas... My sons are waiting for their presents... Thank you in advance for your follow-up...

Arrived broken, the site does not respond to the dispute...

Fast delivery and well-packaged products. If I had one thing to complain about, I find the website a little slow...

purchase for my daughter's birthday on 31/10/2022 .......grâce à l'incompétence de votre transporteur , colis reçu le 4/11/2022 !!!!! scandaleux , plus jamais je ne commanderai une figurine sur votre site !!!!

New figurine , carefully packed , delivered on time without any problem .

I received my order very quickly!

I pre-ordered an article in October 2021, for August 2022. My article didn't arrive until October 27, 2022. More than 2 months late! And I don't really care if it's "normal". It's not normal! When you set a deadline, you stick to it. Of course, a moderate delay is understandable. But this isn't reasonable! It's just unbelievably unprofessional. You might as well not give a deadline if you're not going to meet it anyway! What's more, this isn't the first time I've seen this kind of problem, which CLEARLY indicates a redundancy that's anything but acceptable. In conclusion, I won't be spending my money with your company again. I'll go to more competent people, to whom I'll be happy to give my money!

I still haven't received my parcel from DPD because I'm not at home and no one is coming.

Figurine broken and still no customer return on my request!

generally good reception :) well protected shipment

My latest purchase went super well, as it has for years when I order from this site, shipping is fast and careful and the choice of items is very large. However, my latest purchase (SPM figurine of Hatsune Miku: Ghost) arrived with a factory defect: only a quarter of the neck was glued normally, causing the head to tilt and risk breaking when the strands were fitted. In this case, I applied a dot of glue to fix the problem, but I'm withdrawing one star because I couldn't find any customer service to allow an exchange in the event of a problem with the product (the Sega Prize service is Japanese).

A very good site, secure, item arrives in perfect condition but very long waiting time.

Parcel received after a few trips but all in good condition overall.

Pk because to arrive broken I await the new part which is not yet left

Totally satisfied! My order arrived quickly and in perfect condition.

Everything went rather smoothly, I was just informed a little late that a figurine was no longer available. But a solution was found and everything was back to normal.

I ordered a figurine for my nephew's birthday and asked for it to be delivered to the store. Unluckily, it was closed for vacations, but the shipping company reported that it had been delivered. I found out from the website that they had contacted the company, so I had to pay the shipping costs a second time. I finally received my order, although it took a little over a month to get it, so I'll be able to give the figurine as a present for his birthday, even if he passed away a few weeks ago. Although the site offers a nice selection of products, this is the first and last time I'll be buying there.

Wish I could put 0 stars . I'm still waiting for my order it's been almost a year ! The package isn't received yet and you haven't helped me find a solution or at least find what wrong !!!!! unacceptable..!!!!!

All my orders have always gone well on Chibi, which is a very good site with a good catalog.