The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
Very good communication with the service. I was worried about my parcel not arriving. They were able to reassure me. The product is top notch! The packaging was very careful.
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Response from CHIBI AKIHABARA
HelloThank you very much! Don't hesitate to tell us what you missed to get the 5 stars so we can improve.
R
Romain C.
Rating: 1 out of 5
following a purchase from 25/08/2022
Broken figurine
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Response from CHIBI AKIHABARA
HelloPlease excuse us for this incident. However, we have not received a message from you via customer service. In order to resolve the situation, please contact us at [email protected] or 07.81.42.04.18Cordially
S
Sakel
Rating: 4 out of 5
following a purchase from 23/08/2022
As ordered.
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Response from CHIBI AKIHABARA
HelloThank you.
G
GuiH
Rating: 4 out of 5
following a purchase from 22/08/2022
Why did you send 2 different items when the 2 were similar? Otherwise very happy with the product and fast delivery
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Response from CHIBI AKIHABARA
HelloThank you for being more specific so that I can give you an answer.
P
Pauline
Rating: 4 out of 5
following a purchase from 17/08/2022
Very good, I love it
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Response from CHIBI AKIHABARA
HelloThank you, feel free to tell us what's missing to get 5 stars.
J
Jordan P.
Rating: 4 out of 5
following a purchase from 16/08/2022
Long delivery time but not disappointed with the merchandise! Thank you ;)
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Response from CHIBI AKIHABARA
HelloThank you
A
Alban P.
Rating: 1 out of 5
following a purchase from 16/08/2022
The figurine was broken, great birthday present at the opening.....
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Response from CHIBI AKIHABARA
HelloWe are sorry for the incident, however, before leaving such a negative comment, please contact the after-sales service, which will find a solution and give us the opportunity to resolve the problem!Cordially EDIT 29/08/2022 Hello Sir,To date, we have still not received a message from you to proceed with the after-sales service of your broken figurine. Please contact us if you wish to resolve the situation.
Q
Quentin
Rating: 1 out of 5
following a purchase from 09/08/2022
Received a completely open parcel in my letterbox, with one of my items stolen, no response from customer service after two days, I'm thinking of not ordering from their site again.
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Response from CHIBI AKIHABARA
HelloCustomer service has replied to you, albeit with a delay as our teams are reduced due to the vacations. For stolen items, we have advised you to return directly to the carrier. Sincerely
B
Bryan D.
Rating: 4 out of 5
following a purchase from 10/08/2022
Apart from the deliveryman dropping the parcel on the ground as if it were just a stone, there's nothing to complain about. The figurine ordered is just fine.
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Response from CHIBI AKIHABARA
HelloWe are sorry for this. We have no control over the delivery people who are not part of our company. Their mistake costs us a star. We will pass on the message to the carrier.
R
Ry?'s
Rating: 4 out of 5
following a purchase from 07/08/2022
Fast and well maintained.
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Response from CHIBI AKIHABARA
HelloThanks for the feedback, please let us know what we missed as we are one star down.
J
J.B
Rating: 4 out of 5
following a purchase from 22/07/2022
The products I ordered arrived fairly quickly and well packaged, however I'm only giving 4 stars because I had a problem with my original order, the figurine I had ordered was withdrawn from the site (probably due to the lack of information given by the supplier regarding the release date) and I wasn't informed. I think an email update on this type of incident would be good, it reinforces the trust between customer and seller (we have less the impression that the seller does things behind our back). I was entitled to a credit note, and customer service replied within two days, so that's a good point too.
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Response from CHIBI AKIHABARA
HelloThank you for your feedback, we've taken note of your valuable advice.
V
Valérie
Rating: 4 out of 5
following a purchase from 04/08/2022
I don't feel like writing a comment
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Response from CHIBI AKIHABARA
HelloThank you for taking the time to leave a comment, saying you didn't feel like writing a review.
F
Florian B.
Rating: 4 out of 5
following a purchase from 02/08/2022
Compliant and very good!
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Response from CHIBI AKIHABARA
HelloThank you very much
F
Fernando A.
Rating: 1 out of 5
following a purchase from 01/08/2022
Disappointed, 60 euros for a mediocre win is the game of the draw but simply disappointed with my win.
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Response from CHIBI AKIHABARA
Good day to you, sir. Yes, as you said so well in your comment, it's a game. When you play lotteries, you read the product sheets where it is indicated how the game is run and the prizes to be won. You're unfairly penalizing us because the draw wasn't favorable to you. How can we be held liable? This is a random draw, and you knew perfectly well when you played that you wouldn't necessarily win a big prize. We don't force our customers to play, they are free to participate knowing the conditions of the game. I completely understand your dissatisfaction, but to give us a red star when you knew and we had nothing to do with it - it's the draw - I find that very sad and a great pity. Sincerely
K
Konimba S.
Rating: 4 out of 5
following a purchase from 29/07/2022
The parcel was received on time. Nevertheless, the packaging was damaged and the protection of the figurine was average. Fortunately, there were no defects on the box.
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Response from CHIBI AKIHABARA
HelloWe're sorry for the inconvenience, we'll be careful. We are relieved and happy that the box arrived in good condition. Sincerely
A
Allan G.
Rating: 1 out of 5
following a purchase from 27/07/2022
Omission of an item in the order 1 week and a half to just be prepared and sent And more after a claim the missing item is neither returned nor refunded just a miserable credit of 3.00
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Response from CHIBI AKIHABARA
Hello,We're sorry you didn't receive your second cup Ramen. You informed us of this oversight on Saturday, July 23rd. As our Customer Service department was closed on Saturdays, your message was processed on Monday, July 25, and an e-mail was sent to you on the same day asking how you wished to be reimbursed. Today is July 28 and we are still waiting for a reply from you. In the absence of a reply from you, this 3.00 euro item has been reimbursed in the form of a credit code available in your customer area. For your information, the processing of your order took longer than usual because our entire team was mobilized for Europe's biggest Japanimation show, Japan Expo. Sincerely
D
Dani
Rating: 4 out of 5
following a purchase from 22/07/2022
Fast and in good condition, at first I was a little doubtful after seeing the negative reviews but the package arrived safely and in good condition, however the delivery information is not very detailed, it's too vague.
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Response from CHIBI AKIHABARA
HelloThank you for your confidence. As you can see on Truspilot, the vast majority of reviews are positive... Concerning delivery information. We receive an e-mail informing you that the order is being prepared, then another informing you that the order has been dispatched. Then the carrier sends you an e-mail to let you know about the delivery. If you're talking about product delivery, we've posted a message on our forum, accessible to all without registration, explaining the problems we've encountered with supplier delays (which are not our fault). It is difficult for us to give precise dates when the supplier himself is unable to provide them. Sincerely
M
Marouane M.
Rating: 1 out of 5
following a purchase from 17/07/2022
I went to your stand at the japon expo on Sunday, there was a very unpleasant lady, not smiling and not even bothering to reply to customers, her replies were very expeditious. Very bad experienceFor the website it's Ok
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Response from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. Our aim is not to be unpleasant, far from it. You're the first person to bring this problem to our attention in the years we've been exhibiting. At Japan Expo, you have to understand that our sales staff try to move as quickly as possible so as not to keep our customers waiting. Of course, this doesn't excuse anything, but they go as fast as they can, which can give the impression of being rushed and unpleasant. What's more, we're all human. Our teams had been on site since Sunday July 10, setting up everything, not to mention the long days of Japan Expo itself, the heat and the fatigue. Of course, even that's no excuse for being unpleasant, but you can understand how nerves can run high. We're sorry you had a bad experience that cost us one hell of a red star. Sincerely
D
David R.
Rating: 1 out of 5
following a purchase from 15/07/2022
Really disappointed. Today I went to Japan expo where they had a stand. I bought a figurine for 50e, when another stand sold all its stock because the figurine was for 15e I asked why Chibi akihabara was selling it for 50e. I was told it was a question of supply. Looking on the internet, the price of this figurine doesn't exceed 30e, and even Chibi akihabara was selling it for 29.90e. I think it's a real steal
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Response from CHIBI AKIHABARA
HelloWe are very sorry about this experience. You should know that at Japan Expo, products are sold at a higher price because you also have to take many things into account: location, rentals, etc. Don't be fooled into thinking that JE invites exhibitors for free and doesn't charge any participation fees. You had every right to refuse to pay for the 50 figurine, since we don't oblige our exhibitors to buy them, and we leave the choice up to our visitors. Sincerely
F
Frederic M.
Rating: 4 out of 5
following a purchase from 12/07/2022
The delivery arrived very quickly after the order and as always very well protected.
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Response from CHIBI AKIHABARA
HelloThank you for your message. Don't hesitate to tell us what we can improve as your review is positive but we didn't get the 5 stars.
A
Adam M.
Rating: 4 out of 5
following a purchase from 06/07/2022
I am never disappointed by the parcels I receive. They are very well packed and protected. The small negative point would be that for packages that are pre-ordered, the information is not clear enough once the pre-order is validated.
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Response from CHIBI AKIHABARA
Hello. We have posted two messages on the forum (accessible to all without registration) explaining supplier delivery delays and products that have undergone a date change in order to keep customers as informed as possible. Concerning pre-orders, you have in your customer area, the status indicated with the changes as they occur. You'll also find frequently asked questions. And if you have any questions, you can contact customer service or our CM on social networks, who will be happy to help.
H
Helene O.
Rating: 4 out of 5
following a purchase from 05/07/2022
Fast, careful dispatch. However, bubble wrap around the boxes of figurines would have been necessary: one of the three boxes purchased was a little damaged (due to one of the cardboard tabs). Apart from this minor inconvenience, I recommend it!
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Response from CHIBI AKIHABARA
Hello Please excuse us for this, we take note of your advice.
S
Sandy R.
Rating: 4 out of 5
following a purchase from 04/07/2022
Too happy, she's so beautiful
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Response from CHIBI AKIHABARA
HelloMerci. Don't hesitate to tell us what we need to improve to get the 5 stars.
K
Keisuke
Rating: 4 out of 5
following a purchase from 02/07/2022
Excellent Chibi I've been buying figurines from you for years, and the site is very well designed and clear.
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Response from CHIBI AKIHABARA
HelloThank you very much. Don't hesitate to tell us what we need to improve to get 5 stars.
A
Arkady B.
Rating: 4 out of 5
following a purchase from 02/07/2022
fast delivery but figurine with a (very) small paint defect on the character's hand :-(
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Response from CHIBI AKIHABARA
HelloWe are sorry about this. Please do not hesitate to contact customer service with photos and your order number.
R
Romain D.
Rating: 4 out of 5
following a purchase from 27/06/2022
the products arrived very quickly and in perfect condition, well protected. However, the DPD delivery service still delivered my parcel to the bookshop and not to my home, and this is not the first time, plus my box arrived in poor condition.
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Response from CHIBI AKIHABARA
HelloWe are very sorry about this. We delivered your parcel to the colissimo post office. However, when you arrive in Belgium, the Post Office has an agreement with DPD, which takes care of the parcels. Unfortunately, we have no control over this. Sincerely
R
Reda H.
Rating: 1 out of 5
following a purchase from 26/06/2022
I waited too long for my figurine (I ordered it in November and received it in June), and the orders were wrong (I didn't receive the right figurine).
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Response from CHIBI AKIHABARA
Hello SirIn your message, we suggested several solutions to remedy the long wait. You decided to change product. You chose a product that was more expensive than the one you ordered. My colleague sent you the procedure for paying the difference, specifying that you would need to return the product after paying the difference. However, we never received any confirmation from you, so the order was not changed and you received the product originally ordered. Regarding delivery times, suppliers have been extremely late, and we've made this clear on our forum, even giving the new release dates for products where we had information. We have also put procedures in place to avoid long waits. A fact on which we are unfortunately dependent. We can't ship empty parcels just to meet the dates. However, we apologize on behalf of our suppliers for the delay. Thank you for your understanding. Sincerely
D
Dam
Rating: 4 out of 5
following a purchase from 25/06/2022
The figurine arrived later than planned, but it's true that at the moment conditions aren't ripe for getting everything within a precise timeframe in any field.
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Response from CHIBI AKIHABARA
HelloThank you for your understanding.
F
Franck M.
Rating: 4 out of 5
following a purchase from 21/06/2022
Very fast shipping. very good .
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Response from CHIBI AKIHABARA
HelloThank you for your feedback. Please do not hesitate to contact customer service to report the problem. Sincerely
S
Sylvain C.
Rating: 4 out of 5
following a purchase from 20/06/2022
Products conform to the image I am not disappointed with my purchase
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Response from CHIBI AKIHABARA
Hi Thanks for the positive feedback, feel free to tell us what you missed to get the 5 stars.
M
Mylène L.
Rating: 4 out of 5
following a purchase from 09/06/2022
Perfect products. The parcel took a little longer than expected to arrive and was half open. But nothing was missing or damaged, so I'm delighted.
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Response from CHIBI AKIHABARA
HelloWe apologize for this inconvenience, which will be passed on to the relevant department.
I
Isabelle D.
Rating: 1 out of 5
following a purchase from 30/05/2022
Most of my order was expired or almost expired products
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Response from CHIBI AKIHABARA
HelloPlease excuse us for this. We'll be more careful next time. However, some products are not considered expired since the date is the end of June.Nevertheless, I fully understand your disappointment. Please do not hesitate to send photos of out-of-date products (date) to customer service if you have not already done so.
N
Nicolas
Rating: 4 out of 5
following a purchase from 29/05/2022
It's a very beautiful figurine
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Response from CHIBI AKIHABARA
HelloThank you
C
Christine M.
Rating: 4 out of 5
following a purchase from 28/05/2022
Product quality, speed of delivery, everything is there.
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Response from CHIBI AKIHABARA
BonjourMerci, don't hesitate to tell us what we need to improve to get 5 stars.
M
Muriel
Rating: 4 out of 5
following a purchase from 24/05/2022
Box a little damaged ?
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Response from CHIBI AKIHABARA
HelloWe are sorry for this incident. We will be more careful next time.
C
Clément G.
Rating: 4 out of 5
following a purchase from 23/05/2022
Very satisfied with my first order. It was a pre-order that was delayed in shipment, but customer service was reassuring, offering alternatives in case it took too long.
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Response from CHIBI AKIHABARA
HelloThank you for your comment
S
Siquier Y.
Rating: 4 out of 5
following a purchase from 18/05/2022
purchase corresponds to my expectations; well reproduced figurine etc....
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Response from CHIBI AKIHABARA
HelloThank you
G
Gaëtan L.
Rating: 4 out of 5
following a purchase from 16/05/2022
Good overall, despite multiple delays in delivery due to supplier waiting.
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Response from CHIBI AKIHABARA
HelloWe would like to apologize on behalf of our suppliers for the delay caused by the COVID and the severe containment in China, which is delaying a lot of things. A point for which we are not responsible, but which deprives us of a star.
S
Steeven
Rating: 1 out of 5
following a purchase from 15/05/2022
Customs fees for each package.
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Response from CHIBI AKIHABARA
HelloWe are sorry that you have to pay customs fees. Unfortunately, living abroad it's a risk despite the information they ask us for. With customs, it's hit or miss, and we're sorry, we have no control over it, but obviously, you're penalizing us. Yours sincerely
A
Albane F.
Rating: 4 out of 5
following a purchase from 11/05/2022
I ordered this figurine more than a year ago... despite the wait, it arrived very late and without any real explanation... I was browsing the site and I still saw the figurine in pre-order when it should no longer be... it was really tiring because there is no explanation... I had to send requests in order to get the answer to my question.Despite everything, customer service is top, they respond quickly and the exchange of the package is always very well.
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Response from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. If the figurine was still online with the mention pre-order, it is because it had been postponed by the manufacturer. We are working on a system to notify customers, but it will take time. We also have a forum, accessible to all without registration, which has twice indicated delays in figurines, one of them with an explanation of the delay. We are also always available on social networks: facebook, twitter and insta to answer questions, or via customer service. Sincerely
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