Customer reviews of CHIBI AKIHABARA

Some very minor defects on some figurines I received

a bit expensive but it's quality

good productQuick delivery

I ordered a chibibox with 3 products: a figurine, a pin and a drink. According to the website, on the page where the different sizes of chibiboxes are presented, a red and white box with "my chibibox" written on it can be seen behind the products that make it up. I therefore legitimately thought that the 3 products would be packaged in this "my chibibox" box as suggested, itself then put in a shipping carton.I contacted customer service who informed me:1. that the drink was out of stock and had been exchanged (without my being informed and without my being able to choose the replacement product)2. that there was no error in the packaging and that no other packaging was planned (in other words, not very presentable as a gift!)For the price paid, I found the service very inadequate and the response from customer service very laconic: no apology for the inconvenience, no proposal for an exchange...

Super zenitsu figurine ordered and received quickly! I don't give it 5 stars because the cardboard box is a bit damaged.

I placed a pre-order with them but the supplier took a little longer to supply them, so they quickly replied to my email, very responsive and sent very well packaged.

The box is protected by an air-filled bag to prevent it from moving around in the carton. Reinforced packaging of the whole box would be preferable to avoid any damaged corners.

Quality product, too bad one figurine was not available at the time of shipment even though I had been waiting for this order for 9 months.

Package never received (probably stolen from my mailbox), no refund or return from Chibi Akihabara.

Fast delivery despite the supplier's production delay, responsive and efficient after-sales service.

Product arrived on time è good condition

Some figurines are broken, apart from that, it's a very good site, thank you.

Nothing broken. All figures present. Quick delivery. Small disclaimer on the e-mail I received telling me that I had written an incomplete address when in fact I had. After calling service, the address was indeed correct.

Product conforms, fast shipping RAS

Fast and careful delivery, product conforms to specifications and is very beautiful.

Perfect delivery and package

Our order depended on the delivery of our pre-order from you. So the missing star is only for the delay.

Product delivered quickly and very well packaged, at a very competitive price. Too bad there was no communication about the delay in pre-ordering.

4 months late delivery on a pre-order

Very fast delivery and top quality, thank you!

Everything is perfect except for the long delivery time.

The shipment was fast, but once in Reunion the parcel took a week to clear customs.

Fast delivery and reception. Products as advertised.

Good. Good. Good.

Website full of bugs, Prices higher than the competition, Pre-orders that arrive after everyone else, Incompetent and unpleasant customer service... In short, stay away! There's a much better site for buying figurines.

Get away from this site! They are scammers and incompetent! My boyfriend received a Tsume figure of Toshiro (~600) with one of the parts broken. He contacted sav on twitter and the guy laughed at him and blocked him because my boyfriend was angry which is normal given the price of the figurine! Then Chibi was supposed to send him back the broken part, in the end, he's been waiting for 2 months with his figurine on the ground, impossible to assemble as the broken part is the figurine's pillar. Don't buy there

I received my itachi figurine in perfect condition (cardboard box + original box), but when I was about to give it to my brother for his birthday, we realized that itachi's head was missing part of its hair (it was already broken in the plastic bag, which is nitrogenized, so it's slightly bulging to allow for possible shocks).I contact the store, which doesn't take my word for it and asks me for photos (I realize it's their right to do this). I send them all (the cardboard box, the original box of the figurine from all angles, and the figurine with the broken part) and they tell me to cut off the figurine's head or an arm and send him a photo so that he can have proof and send me one back. Then they keep telling me I've got to do it, otherwise I can't send it back, even though I've paid 50 euros for an original defect and, above all, it could have been avoided because all the other stores I've been able to visit online or in person check their products before sending them (without destroying or damaging the original box for collectors). So I end up with a broken figurine that has no value whatsoever, and what's more, I can neither be reimbursed nor receive a new one, as I'm asked to destroy an item that's already been destroyed before it's dispatched. Really, go the other way. I've ordered over 500 figurines and NEVER had a problem like this. I've always had a direct exchange in the event of a product defect.

I've been waiting almost 1 year for my order (100), or rather I'm not waiting for it anymore... No after-sales service, no competent interlocutor, this site is a real scam, run away.

A telephone number is available, and requests for information about certain products are completely ignored after several requests. Clearly, only the financial aspect counts for the people in charge of this structure. Too bad when passion disappears to the detriment of finance, and a form of hypocrisy, because the site wants to "sell", availability, listening, and customer service that is not at all the case. JDworld, for example, has managed to retain its humanity and helpfulness... little people who know how to do their utmost with little means, and that deserves respect.

Seller who refuses to reimburse when a parcel is 'lost' by Colissimo, but who not only refuses to keep the payment, but also refuses to return the indemnity paid by the post office other than in the form of a credit note.