Customer reviews of CHIBI AKIHABARA

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 2 958 published reviews

Summary of reviews

The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.

Reviews 1 and 5 stars

Reset filters
L
Lau
Rating: 5 out of 5
following a purchase from 28/02/2023
I made a lottery, the draw was made quickly and the package sent just as quickly. I've also bought figurines in the past, good quality and fast shipping too. Can't wait to see their booth at the convention!
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your orders from us! Thank you very much for your feedback! :DBalive day & see you soon! :)
T
Teddy
Rating: 5 out of 5
following a purchase from 28/02/2023
the delivery service was very fast and the sellers were very responsive via twitter thank you very much.
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with our services! Thank you for your feedback! :DBalive day & see you soon!
T
Tony B.
Rating: 1 out of 5
following a purchase from 28/02/2023
Broken figurine
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are very sorry that your figurine arrived broken.as the customer service has informed you: we have made a service request to our supplier to replace your figurine and the delay is a little long.It is regrettable that you have already noted when the process has just been launched ... We will get back to you as soon as we have a return from our supplier regarding this figurine exchange.Sincerely.
L
Linda K.
Rating: 1 out of 5
following a purchase from 05/03/2023
I bought four Demon Slayer miniatures (Tanjiro, Nezuko, Zenitsu and Inosuke) from Furyu at the Made in Asia at the end of the convention on Sunday 05/03, each for 25. Happy to return home with my four boxes, I was shocked to see that my Nezuko and Tanjiro figures were broken and wrapped in bubble wrap. Tanjiro's arm notch was broken in the shoulder, and I had to repair it with strong glue. Nezuko's flames had been glued back into her hand (traces of glue) and not in the right direction, so the figure's structure wasn't stable. So I was really disappointed to end my day with a disappointing purchase. Fortunately, the Zenitsu and Inosuke figurines were in very good condition. But hey, 50 of disappointment, it's very expensive for little 7cm high figurines.P.S. : I glued the figurines back together myself because I bought them on the spot (so not on your site, so no reference number), couldn't post photos to confirm my statements, and having seen the other comment from Baptiste Deroeux's Made in Asia purchase about your marketing professionalism (supposedly, one of your salesmen said you had the lowest prices, when clearly you didn't, you just had the figures I wanted), I had absolutely no expectation of receiving a refund or exchange from you, and you confirm this with your review below.
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are sorry to hear that these two figurines are broken. It can happen that during transport, the figurines inside the boxes move a little and the fragile parts can therefore break. However, it's strange that these two figurines should be, as you say, "repackaged in bubble wrap" & "glued back together", as we only sell official new products. Since you didn't contact our customer service before repairing them, we won't be able to offer you an exchange... UPDATE: Even if you don't have a part number, you can still open a service ticket on our website. We do everything we can to help our customers, even those we meet at trade fairs, so please don't hesitate to contact us! In your case, we can do nothing more, because in order to be able to do what's necessary (exchange or other), the figurines must remain in their original condition and not have been modified in any way (glued back together, for example), so that we can notify the supplier concerned that the figurines are damaged. As everywhere else, you'll find more expensive products in one store, and cheaper ones in another. On our stands, we don't force you to buy, and visitors can choose where they buy their figurines. Best regards.
H
Hugues L.
Rating: 5 out of 5
following a purchase from 20/02/2023
Compliant parcel and Gold mystery box good value for money
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBonjour & à bientôt sur notre site !
R
Ramzi B.
Rating: 5 out of 5
following a purchase from 19/02/2023
Fast delivery and impeccable product
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
C
Client
Rating: 5 out of 5
following a purchase from 12/02/2023
Always on top
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for posting a review and for your loyalty! Have a great day & see you soon on our site!
E
Eric N.
Rating: 5 out of 5
following a purchase from 22/02/2023
Fast and well protected
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a comment! See you soon on our site! Have a nice day.
K
Kevin L.
Rating: 5 out of 5
following a purchase from 27/02/2023
Very fast delivery, excellent quality of the figurines, I recommend 100%.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
J
Jason P.
Rating: 5 out of 5
following a purchase from 27/02/2023
I am very satisfied with their work I always receive the figurines quickly and in very good condition and they are well protected.I will continue to order from them!
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and your feedback on your order! Have a great day & see you soon at Chibi! ^^
J
Jean
Rating: 5 out of 5
following a purchase from 20/02/2023
Great transaction, fast shipping, well packaged package I recommend
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
A
Annie 9.
Rating: 5 out of 5
following a purchase from 03/02/2023
The products were in order, well packaged, and the delivery was fast. One drawback, which has little to do with the seller: living on Reunion Island, we get slaughtered when it comes to Post Office charges. In conclusion, if you live in a French overseas department, this is a good address if you're in a hurry, but you have to be aware that it comes at a price :(
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your constructive feedback! :D This one will certainly be useful for people in the same case as you! Wishing you a good day & see you soon!
P
Pritam A.
Rating: 5 out of 5
following a purchase from 27/02/2023
Very fast shipping and delivery thank you very much
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
B
Bertrand
Rating: 5 out of 5
following a purchase from 19/02/2023
Fast delivery compliant product everything was perfect
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order! :DBalive day & see you soon!
K
Kevin M.
Rating: 5 out of 5
following a purchase from 20/02/2023
Great figurines
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your review! :) We are delighted that you like our products ^^Happy day & see you soon! :D
F
Fabien P.
Rating: 5 out of 5
following a purchase from 24/02/2023
Very good material and fast delivery.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a comment! Wishing you a pleasant day :)
C
Cecile
Rating: 5 out of 5
following a purchase from 24/02/2023
Very satisfied I recommend
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
F
Feurisson68
Rating: 5 out of 5
following a purchase from 17/02/2023
Impeccable packaging and fast delivery: top ?
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Wishing you a nice day :)
C
C.C.
Rating: 5 out of 5
following a purchase from 08/02/2023
I pre-ordered 2 figurines from them in November 2022. Receipt by the suppliers took longer than initially expected, but that's a hiccup that happens when you pre-order! During the wait, I contacted the team twice and they got back to me very quickly. As soon as my order was prepared, the delivery time was exactly as advertised (2 days). Parcel well prepared and well received!
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing a constructive & detailed review of your order on our site, but also your experience with customer service! :DV Wishing you a pleasant day & see you soon at Chibi! :)
C
Cindy G.
Rating: 5 out of 5
following a purchase from 22/02/2023
I recommend Chibi Akihabara 100%. I made a pre-order in November and despite the delay in arriving at the depot I always got very quick responses to all my requests. This was the 1st time I'd ordered a figurine as a gift, and they were really able to reassure me about my order. Yesterday I picked up my order, the figurine is magnificent, it really made someone happy. The packaging was top-notch, and if I have to order again, I'll definitely use this site.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your constructive review & recommendation! We are delighted to hear that you are satisfied with your first order with us! :DBonjour & à bientôt sur notre site !
L
Lionel A.
Rating: 1 out of 5
following a purchase from 02/02/2023
1 Item was unavailable: but as payment was made = choice between another item or a voucher (valid only for 1 year, which was not specified when the choice was made): I don't like this practice because I don't necessarily want or need to buy again. No refund possible even though the item was marked available at the time of ordering!
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are sorry that this experience did not correspond to your expectations.after taking note of your case, the concerned service proposed you several options concerning the article which was not available any more, following which, you chose to take the credit note.if these options did not suit you, it was enough for you to answer us and to announce it. We are very attentive to our customers' needs, and we want them to be satisfied. That's why a request for a refund would have been possible, but you didn't come forward after our last e-mail on February 2.
J
Janine A.
Rating: 5 out of 5
following a purchase from 21/02/2023
Article as advertised . Delivery time respected. Tout est OK
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your review :DBon a good day & see you soon on our site!
A
Anaïs E.
Rating: 5 out of 5
following a purchase from 20/02/2023
Fast and efficient
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a comment! See you soon on our site! Have a nice day.
R
Romain
Rating: 5 out of 5
following a purchase from 10/02/2023
Very fast and efficient delivery
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon at Chibi! Have a nice day.
M
Minah
Rating: 5 out of 5
following a purchase from 06/02/2023
Super figurine several purchases made at chibi akihabara and never disappointed
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and your feedback! :DPay you an excellent day & see you soon on our site!
B
Brian A.
Rating: 5 out of 5
following a purchase from 19/02/2023
A very reliable site! I recommend it to all collectors! You're top notch!
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon at Chibi!
A
Alexis B.
Rating: 5 out of 5
following a purchase from 06/02/2023
Fast and careful delivery.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a comment! See you soon on Chibi! Wishing you a good day.
J
Jo
Rating: 5 out of 5
following a purchase from 05/02/2023
Super happy with my purchase, correct image and good quality figures.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a comment! See you soon on our site! Have a nice day.
S
Slakse
Rating: 5 out of 5
following a purchase from 15/02/2023
Excellent products, fair prices, top customer service, on-time delivery: nothing to complain about!
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience regarding your order & customer service! :DBon a good day & see you soon on our site!
J
Julien P.
Rating: 5 out of 5
following a purchase from 06/02/2023
Perfect. Fast delivery. Great communication.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
A
Amel
Rating: 5 out of 5
following a purchase from 26/01/2023
I discovered this site a short time ago and frankly had a great experience! Very well packaged and sent. The figurines are impeccable.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon at Chibi! ^^
J
Jim C.
Rating: 5 out of 5
following a purchase from 12/01/2023
I ordered 2 times, 1 package with 2 figurines and 1 lottery, both times it was shipped very quickly and with remarkable care in the boxes, no damage. The prices are honest, and with a wide range of items, the site is frankly perfect.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation! We are delighted to hear that you are satisfied with your purchases! :DV Wishing you a pleasant day & see you soon on our site!
C
Chrisiak
Rating: 5 out of 5
following a purchase from 17/02/2023
Perfect order, products packaged with care. Thank you very much
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your comment! Have a nice day & see you soon!
A
Amelie
Rating: 5 out of 5
following a purchase from 12/02/2023
Fast shipping. Products well packed. As requested.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your order experience! Have a nice day.
E
Eva P.
Rating: 5 out of 5
following a purchase from 10/02/2023
Delivery time respected and correct. The figurines are top quality and really beautiful! Nothing to say about the quality/price ratio. What's more, they're very well packaged.
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your comment! :DBonjour & à bientôt sur notre site !
E
Esteban L.
Rating: 5 out of 5
following a purchase from 08/02/2023
Fast, safe and well-protected shipping
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
A
Andrieux
Rating: 5 out of 5
following a purchase from 02/02/2023
fast shipping in less than 48 hours on products in stock, well packaged, points given on your order which allows you to have a small discount on the next, I placed 2 orders with them on items in stock.
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your orders from us! Thank you for your feedback! Have a nice day.
M
Maxime M.
Rating: 5 out of 5
following a purchase from 08/02/2023
clean send fast and well protected!
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
N
Nadege P.
Rating: 5 out of 5
following a purchase from 01/02/2023
Efficient, the product is sent quickly. Easy to collect thanks to relay point. Well packaged. Complete and superbly made figurine.
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBalive day & see you soon at Chibi!
A
Arthur
Rating: 5 out of 5
following a purchase from 09/02/2023
The service is always impeccable. I've been ordering from them for 1 year now and I'm still not disappointed ^^ A great team!
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty and for posting a review! Have a great day & see you soon!