Customer reviews of CHIBI AKIHABARA

Hello, very disappointed, I ordered 3 figurines very poorly protected in the box, so the 3 boxes are very damaged, the figurines were added back into their boxes so they were detected and then resealed, so really disappointed.

I preordered a Kirua Zoldik statue in June 2024, scheduled for September of the same year. A collaboration between the site and Kitsune Statue where they announce a super short delay between the preorder and delivery, so normally we expect reliable timelines. I received the statue in August 2025! (after 7 delays...) And in terms of quality, the face was below the images present on the site and even on the box (rounder face, different eye tilt). The character looks more like a sulky child than a killer... I really thought "all that waiting for this". And no instructions are provided to attach all the lightning bolts to the statue, they are delivered loose in bags and we try to figure out which goes where based on the photos on the box, it lacks finishing.

Waiting for the 2nd part of my order, waiting time much too long for a pre-order. I'll rate and give a real opinion once I've received everything, for now I'll leave it at that. Quite disappointed and astonished coming from Chibi, surely the last pre-order I make with them.

I've had several orders, and I was clearly disappointed with the last one. It's true that pre-orders can be delayed, and that's normal, but it would be nice to let the customer know by e-mail. And when there's no information available about a specific date, why not be transparent and just say so? The parcel I received arrived in poor condition, and I'm well aware that it's often the carrier's fault, but parcels can also be thicker and figurines individually protected. Fortunately, my figurines were unharmed. Then I cancelled a figurine from my order after 3 months of waiting and fearing it would never arrive. Noting in passing that on another site it says that the figurine in question is out of stock with all European distributors, even though I'm told it will arrive in December or early January. I find the refund period (30 days) rather long. To date, no refund. (Cancellation on 6/12, here we are on 20/12). Finally, I think it would be nice for your customers to receive a "commercial gesture" (free postage) when it comes to separating an order for a faster shipment following a delay of several months on a pre-order, rather than claiming the postage in this case. But of course, on this last point, each company does as it sees fit. In short, Chibi Akihabara remains for me a trustworthy site (official figurines), but certain points need to be reviewed. No more pre-ordering from them for me.

I've ordered from Chibi several times, and the experience has been less than ideal, particularly in terms of customer service. Out of more than ten orders placed, two bad experiences stand out:- a parcel considered delivered by the postal services and therefore by Chibi, was in fact undelivered. After filing a complaint for theft, no help came from customer service, nothing. In the end, the parcel reappeared two months later, by some magic (but not Chibi's).- More recently, and in order to give the site a second chance after several successful deliveries, I pre-ordered two figurines, available for May 2024. Debit occurred on March 2024. Okay, fine. In May 2024, an automatic e-mail tells me that delivery is finally scheduled for the end of July 2024. The other figurine is available but they won't send it to me, it's linked to the second one by the pre-order status. At the end of July 2024, no news from the site. So I'm forced to write to them. I receive another automatic e-mail telling me that the second figurine, which I've been waiting 6 months for, has once again been postponed until December 2024. Of course, there's no offer to send me the first figurine in the meantime. I finally asked for a refund, which took 30 days! As I write these lines, and since August 7, there's still no refund from Chibi, so I can see that customer service is bad, and business sense is clearly not this site's strong point. If you have any problems, you'll be on your own and no solution will come from them. I'll never order from them again.

I asked to be delivered to the parcel relay point of my choice, but the parcel ended up at the other end of town with restrictive delivery times. Apart from that, the parcel was top notch.

I waited 5 months for my order, but in the end I didn't even get all of it. Disappointed and I will not return to your site.

The figurine box arrived damaged, whereas the parcel was intact. By this I mean that the box with the figurine was placed in the parcel already damaged by the pieces of tape present. I'm so disgusted that I haven't yet opened the box to check the figurine.

Not very satisfied. My order included a pre-ordered figurine (received months after its release in stores) which was very different from the photo on the website, and of poorer quality (unrecognizable face among other things). So disappointed, I won't be buying any more figurines on the internet: you pay for a product based on the photo provided and you get a much worse one.

I was very satisfied at first with my first 2 orders. But lately not at all: I know they are waiting for delivery of pre-orders but I find the time very long each time there is 2 or 3 months difference with the announced date while the physical stores have received the items.....The other time, 2 months after the announced date, I receive an e-mail saying that they won't be delivering the ordered items after all (I've been reimbursed, so it's not a problem, they're legit about it) and now I'm waiting for items that were scheduled for the end of November and still haven't been delivered.... Maybe your supplier needs to be more serious.

Extremely long time to receive my order compared to other stores for the same purchases.badly managed after-sales service complicated to get someone and when you get there they do not do what they tell you on the phone! In short, I won't be going to them again and I don't recommend it.

Delivery time too long

Usually nothing to report, but this time I needed information via customer service. I had to deal with a rare condescension that shocked me. I'll empty my loyalty points next time and move on to another store.

I waited months for my package to arrive. It was for Christmas and arrived in March without any information. I thought I'd never receive it when it arrived.

Received quickly, but it's not the one I ordered! It's the same person, so it fits, it's very pretty, but I'm disappointed to give a gift that's not the one I chose...

Much too expensive for little plastic things made in a Chinese factory, the cardboard box is more expensive than the product.

Parcel received intact but product broken for the second time

Broken voldemort wand

Figurine delivered damaged4 days to get a response from supportA very bad experience

Order cancelled with great difficulty 2 weeks ago and I still have not been reimbursed.

Delays not respected in relation to the site. Support that responds when it suits them - Infamous support, I think that even FNAC does better.EditIf you do not assume the deadlines do not get ahead with false advertising.Paypal has contacted me to give me right. Sincerely a customer who will never order again! Order of the 4th received on the 12th, almost a week late! :)

2 orders received out of 6 without any intervention on my part I still won't have any news, moreover no effort on their part for my order search via my account or name...

I've ordered from this site before, and had no problems until recently, when I discovered that the figurines were reconditioned (I don't know if this is the case for all of them or not, but I was told that they were, even though I'd received new, unopened figurines). As a result, on my last order I received a figurine that was very badly packaged, with a missing part, while another of the same character, the box had not been opened and was in its original packaging. The same goes for a Bandai model where the box wasn't closed. I don't know if this is normal or not, but for this kind of product where all the parts are essential, it's worrying not to even have sotch on it. What's more, the after-sales service needs to be improved... On the phone, I had the impression that my interlocutor was talking down to me, when all I was asking for was a normal, new figurine, like the others I've received with no problems. I didn't really get an answer to my questions and I'm still waiting for my problem to be solved.

Great products but received 10 months later. Even if it doesn't depend on the retailer, it's still a very long time.

I pre-ordered two figurines from them, and when I got to the pre-order end date for the second figurine, I was worried that I wouldn't receive a delivery notice, so I checked the site, which had shifted the pre-order end date by 1 month without notifying the customer. When I contacted customer service, they explained that there was a delay in delivery on one of the two figurines, and that if I wanted to receive the first figurine, which was available, in advance, I'd have to pay additional delivery charges. In the end, I received both figurines three months late...

The box arrived undamaged, but the figurine arrived with a broken end. Nothing very serious but I contacted the support and there is no answer in a week.what it would be if the damage were more important!

Figurine with half-removed arm and badly painted katana

Hello I'm having a fit over the packaging of Ichiban Kuji products. The boxes of figurines and other items constantly arrive damaged, because they're not packed properly. This is the 3rd time this has happened to me.

Always get G and H...seems rigged

I'm not likely to recommend them. I'm sent a figurine in a box in poor condition even though I'd asked them to check the condition of the boxes carefully, I'm told I have to send it back for a replacement and finally when they receive it they send me a message to tell me it's now out of stock and they're going to refund me instead. They really couldn't put one aside for me as soon as they knew I was sending mine back? I'm only giving two stars because customer service is quick to respond.

bof, I received the box all damaged, I opened a ticket with no response for almost 1 week, so very disappointed on this one.

Not at all satisfied, products are missing from the order and the products have not been refunded. Moreover product date short and no precision on the site.

A parcel that was supposed to be a Christmas present arrived at the end of April (that can happen, no worries) but when we asked for information about the parcel we had the impression that we were bothering them, they replied to us a long time later and in the end once the parcel had been received no co gesture or at least a short note to apologize for the inconvenience and the waiting time. I'm very disappointed by my experience.

Very disappointed compared to the ratings on this site. You don't need to have a problem with the order because the after-sales service sucks. It's after having been on other site and forum concerning chibi akihabara to make me another opinion that I saw that it had full of problem already and that in addition to that it suppresses all bad opinion (perhaps that this one will be also).In any case never more I will order at them.Réponse à Chibi Akihabara:Bonjour,Oui je vois que sur ce site il n'y a pas filtrage autant pour moi je retirer ce que j'ai dit et tant mieux si c'est le cas.Yes you talk about reviews on this site but without talking about reviews on the internet, I asked around me people who are used to buying figurines online, your site is not very in praise too.A procedure that is not explained anywhere and I find that you explain poorly at first you offer me a 10 percent credit or an exchange. Then you tell me to break the figurine when it's already broken without any explanation. What you also forgot to mention is that if I send it back, I have to pay the shipping costs myself, even though I'm the one who received it broken. Yes, I didn't reply, I was advised to insist, but I don't think there's any point, so I've decided to close the case, and I don't feel like paying for the return parcel as well. It'll cost me less, but I'll try to get someone to repair it for me and cover up the breakage a bit. I still received a figurine where I have nothing to say but if you've looked on Truspilot you must have seen it I've noted it well because it corresponds to what I ordered." Truspilot with 1?227 and a verified company flag. It's true that 89% positive reviews from many different customers doesn't carry much weight" as you say in this sentence so you don't have to worry about any negative reviews will not harm your sales and your regular customers.I also wish you a good dayCordially.

Delivery 8 months after order!

Extremely long waiting time. No follow-up on shipping

I was disappointed to receive the figurine to assemble ... I thought it would have been in one piece like others I've bought elsewhere.

Figurine arrived quickly but out of the 3 figurines, one was broken and I had no response from after-sales service, so it was a bad experience for me.

One of the two figurines arrived with an element (Limule's, the Slime was no longer attached, so we had to glue it back in place). The second had no problem except for a longer waiting time than announced, waiting for suppliers.

Figure received broken, support asks me to break other parts myself to be able to have it replaced, which will surely be used as a reason to not send me one back.