Customer reviews of CHIBI AKIHABARA

I am satisfied with my order however, the delays in my pre-order are annoying. I understand that Chibi Akihabara depends on these suppliers, but I find it annoying to wait for a given date and not have it respected. The seller should make a commercial offer or something, because waiting an extra 3 months on orders is unacceptable.

The quality of the products received to date is impeccable ... however when you write that the package arrived on 06/09 and it has not arrived, does not satisfy me ... because it was written in black and white. That's why I'm not going to give you the maximum mark, even though it's deserved.

I've ordered from Chibi several times, and the experience has been less than ideal, particularly in terms of customer service. Out of more than ten orders placed, two bad experiences stand out:- a parcel considered delivered by the postal services and therefore by Chibi, was in fact undelivered. After filing a complaint for theft, no help came from customer service, nothing. In the end, the parcel reappeared two months later, by some magic (but not Chibi's).- More recently, and in order to give the site a second chance after several successful deliveries, I pre-ordered two figurines, available for May 2024. Debit occurred on March 2024. Okay, fine. In May 2024, an automatic e-mail tells me that delivery is finally scheduled for the end of July 2024. The other figurine is available but they won't send it to me, it's linked to the second one by the pre-order status. At the end of July 2024, no news from the site. So I'm forced to write to them. I receive another automatic e-mail telling me that the second figurine, which I've been waiting 6 months for, has once again been postponed until December 2024. Of course, there's no offer to send me the first figurine in the meantime. I finally asked for a refund, which took 30 days! As I write these lines, and since August 7, there's still no refund from Chibi, so I can see that customer service is bad, and business sense is clearly not this site's strong point. If you have any problems, you'll be on your own and no solution will come from them. I'll never order from them again.

Great but the protection inside the box was not great but that can happen it's not the first order I usually make I have nothing to complain ??

Figure arrived in good condition but box and carton very damaged. Box arrived in a small cardboard box with no protection inside. Figurine box folded and dented.

plus:-good price-figure conforms-respects INITIAL deadlinesminus:-Poor protection of the box, which led to its damage-Bad delivery address -Erroneous delivery date change emails

A wide choice of licenses and figurine ranges for your enjoyment

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I asked to be delivered to the parcel relay point of my choice, but the parcel ended up at the other end of town with restrictive delivery times. Apart from that, the parcel was top notch.

First figurine bought from you, very satisfied with the figurine but I had a lot of problems with the delivery and the deliveryman...It's a shame, hoping that if I recommend you one day it will go better in terms of delivery ????

I placed a pre-order over a year ago. The site easily answered my questions and queries about this one, no problem at all. However, compared with other sites, pre-orders take much longer to become available. This poses quite a few problems if you want to be sure of receiving your order without the product passing you by. Even though it's a supplier problem, it's quite stressful. What's more, the refund system is not at all up to scratch. I had to wait more than 3 months after having waited a year for my pre-order (still not shipped) and its cancellation (voluntary on my part) to be reimbursed after having contacted them several times as well as having gone to the japan stand, assuring myself that my order would be reimbursed more quickly. I still had to contact them again and wait a week for my money. That's why I don't recommend this site if you ever pre-order.

Perfect order processing. Only the purchase is not tax-free for reunion, so we have to pay vat twice.

Delivery in less than a week and figurine in line with site image

My order took a little time ( 2 more months at least )

I waited 5 months for my order, but in the end I didn't even get all of it. Disappointed and I will not return to your site.

Well arrived

The figurine box arrived damaged, whereas the parcel was intact. By this I mean that the box with the figurine was placed in the parcel already damaged by the pieces of tape present. I'm so disgusted that I haven't yet opened the box to check the figurine.

Need to ask for information about the delivery time and then learn that the supplier is late. I give 4 stars because the quality of the figurines and the support is satisfactory but 1 star for the information on your order.

The transport box arrived quite damaged, as did the box in which the figurine was packed, so I was worried about the figurine, but it was in good condition.

Fast and accurate

The product was originally scheduled for January, but I received an e-mail indicating that delivery had been postponed until April. In the end, it arrived at the beginning of May. This often happens with this store, but I don't mind waiting (however, I'm taking off one star because it's not the first time). If you're in a hurry to receive your pre-order, you should take this factor into consideration, as you'll see your item available elsewhere and much earlier. As for the rest, I got a great price and the parcel was well packaged.

First time ordering on this site, I put 4 stars because, I am a little disappointed the lady who received the package at the relay point told me that it was opened and that she had to tape it. The delivery was a bit delayed but nothing too serious, otherwise the figurine itself is very beautiful and corresponds exactly to the pictures, in very good condition. Prices are respectable, nothing to sayI recommend this site.

For my first experience, I'm very satisfied. I didn't want to give a maximum score because I'm waiting to see what happens next, but for now I'm pleasantly surprised.

My pre-order was forgotten without apology, but quickly made up for anyway.

nickel as usual my pre-ordered figurine arrived safely.

Satisfactory plastic product, but remember to order well in advance (about 4 months) if it's a gift for a special event.

I received a beautiful yuji itadori figurine with very good value for money, moreover the figurine arrived on time, but unfortunately the box was very damaged during transport because the package was poorly protected.

Pre-order purchase, item available two and a half months after order...a bit long for a Christmas present. Corresponds to the order, delivery by parcel relay.

You always answered my questions, even if I was a bit insistent...

Not very satisfied. My order included a pre-ordered figurine (received months after its release in stores) which was very different from the photo on the website, and of poorer quality (unrecognizable face among other things). So disappointed, I won't be buying any more figurines on the internet: you pay for a product based on the photo provided and you get a much worse one.

Delivery: goodProduct: correct

Very quick response to an email I sent. The delivery was to my home but I was not there, the product was returned the next day to a nearby relay point at my request. Very satisfied.

I had pre-ordered a figurine in September. I finally received it at the end of February. I was a bit frustrated by the long delay in delivery, which was originally scheduled for October, but it's worth it! But it's worth it! Customer service is very responsive.

It's very good despite a lack of communication on the status of the order.

Delivery time

Well received! Chibi aki... Did his job properly. Figure and box ok !!! Can't say the same for the delivery people. Home delivery equals relay point ??? Strange, especially when you wait at home on purpose ...

It's not your fault, but waiting 3 months for a figurine to be delivered is too much: it was expected at the end of November and received on February 15.

Real sales, not false pretenses. A wide choice, although a little light for me, but normal I do not fit into the category: naruto, demon slayer and others that I designate commercial.

I received damaged boxes and paint defects on all my figurines... but apart from these inconveniences, the boxes were not overly protected apart from air "cushions" to fill the void.

I was very satisfied at first with my first 2 orders. But lately not at all: I know they are waiting for delivery of pre-orders but I find the time very long each time there is 2 or 3 months difference with the announced date while the physical stores have received the items.....The other time, 2 months after the announced date, I receive an e-mail saying that they won't be delivering the ordered items after all (I've been reimbursed, so it's not a problem, they're legit about it) and now I'm waiting for items that were scheduled for the end of November and still haven't been delivered.... Maybe your supplier needs to be more serious.